Beware Of Retaliation From SiteGround.com
Jun 11, 2008
When, after months of efforts, I couldn't get my SiteGround.com account to work my last recourse was to contact my credit card company. With the chargeback complete, SiteGround.com cancelled my account and shut down my website in order to retaliate against me. SiteGround.com is a very mean-spirited company who will pursue you with a sick vigor if they don't get their way (something for nothing.)
You're best bet is to not use SiteGround.com services at all.
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Oct 21, 2008
The funny thing about this "yet another" overselling thread is that my host, Siteground.com, is an active over seller, and even though I don't like it, this is now way of life.
The hosting industry has changed in the past few years. In the quest for success, for more clients and more profits, the larger hosting companies have made sure the hosting world has changed, and has changed for the worse (both for customers and companies).
Why did it happened?
Back in 2004/5 hosts used to offer moderate packages containing 1GB of space (a lot) with some traffic. Then, came ego powered web hosts such as Bluehost, came with the answer of the ever important question - "How can we drive more signups our way?" - the answer as simple, genius, and yet destructive - recruit affiliates! Affiliates want money, and money were being offered, a lot of them (65USD per sale I think).
Every miracle lasts for three days - what happened next:
hint: type "web hosting" in google and check out the directories on the top positions
So, people started copying the idea, and recruiting affiliates, and the web hosting directories were born. Now everybody is in the directory, and the highest bidder was on the Number one position, the BEST HOST!, well, the one who pays most...when you are first, there is always someone who is willing to pay more, so the first company outbid the N1 host, then the second outbid the first, so quickly afiliate prices jumped from the 50-70 range a few years ago to the 150-200 bucks per new client today.
That is crazy, you are paying affiliates 2-3 years worth of revenue, just to have the client. But what does this have to do with OVERSELLING? Everything!
Now that you are in the directory, and can't pay more (you will never make any money...), you have to be different than the other companies in the directory. How - invest in new technology? better customer service? money? oops, they were spend already by the marketing department. So, the only thing that you can do is to raize features.
The first company raized the features to 20GB space/200GB Traffic, then the next one came with 50/500, then somebody else came with 300/3000, then companies like ours came and said, ok, if you can offer 300GB of space, sure we can offer 600GB of space And then yahoo came, and did it - "we promise you the world" - unlimited space, unlimited traffic - what a rubbish - there is no such thing as unlimited, unmettered maybe, unlimited - just ask them about their bandwidth cap - they have one, don't they?
If you google the directories on "web hosting" you will note that everybody offers unlimited space/traffic. But how can you be now different now? - of course, invest in technology...oops, no money, sorry. Then again someone came up with the idea to offer to host more domains per one account - and now we are different! Here you can host 5 domains, elsewhere, only one, everybody will signup from us! Aleluia! oops, three days later, everybody was offering unlimited domains, and nothing changed the equilibrium.
You though it was all over, wrong! Then came Sept 2008 around, and the Bluehost ego struck again - what can we do to attract more customers - sure, lets dump the prices - 7.95/mo was now 4.95/mo, surely no one can else can charge 4.95/mo, give unlimited features, domains, and pay 200 bucks per new client. Of course this is true, at least for the first 3 days, then everybody lowered their prices.
The end result: everybody has the same equal share of the market, and everybody is making a lot less profit (if any) than before. On the other side, the customer is now used to shop for the biggest features at the lowest price, without really knowing how to understand difference between a quality service and an affiliate "you pay a lot and don't get anything in return" hosting service.
I've seen in previous threads people to immediately jump and start saying that overselling is bad - that is true and yet not true - it depends whether you are a host or a customer:
Customers:
+ cheaper than before, much cheaper than what it should be
+ features, if you need to use more features, you have a deal
+ competition will drive quality/innovation forward
- 90%+ of all overselling hosts spend their money on advertising, and you get no service at all
I would never buy a hosting from a company that relies exclusively on affiliate marketing - they don't focus on quality, they can't offer reliability (no money for new servers, no money for softwares etc), and the worst off all, they educate the customer with bad habits and of course, drive them away from the hosting business. Up to now, this was not a problem, as even though many people opt out of building and managing personal websites, newcomers compensated. However, recent stats show that the growth of the US hosting users has grown with less than 0.4% over the last 12 months, and with the economic slowdown, more people are opting out each month.
Overselling by itself is not a problem - it is true that most customers would never hit the limits (even though most of the time they are invisible) - hosting overselling is just like any other industry overselling (phone, electricity, airlines etc). There is only one BUT here - even though it is unlikely that most people would consume a large share of resources - can you provide service to those customers who would actually need the features? - I think the answer is yes at least this is true if you are a large host with a lot of infrastructure.
Of course, what will happen if everybody start using all the resources. What will happen if the Chinese stop eating rise and start consuming meat?
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May 28, 2008
Have you heard the expression "cut off your nose to spite your face?" That's SiteGround.com's customer service in a nutshell.
In March 2008, I wanted to get a new domain and have SiteGround.com host it. I already had two accounts with them. So I got online and began a chat with "Rada" or "Dana" (all bogus names). I signed up for a new domain and extended the others. With the package I ordered I paid $146. During that initial chat, Rada or Dana said that if I signed up for another domain with hosting they would give me $10 off.
Low and behold, I began another chat with Rada and/or Dana the next day. I said I wanted to purchase another domain and mentioned the $10 discount offer I was promised the day before. Suddenly, $10 in the face or ordering a new service for $50 was a big deal to SiteGround.com. They reneged on their offer and refused to give me the $10 discount.
Subsequently, I also had problems logging on with the original order as SiteGround.com naming conventions sometimes prevent users from using the usernames they create. SiteGround.com also created a different password. After 4 hours of chats in which SiteGround.com attempted to upsell everything while you think they are trying to help you went nowhere.
I got the money back from the credit card company but my word of advice is avoid these guys. They will say one thing and do another and they send you lengthy explanations as to why they are "prevented" by their rules from offering $10 discounts for customers who want to purchase services that equal at least $146.
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Nov 24, 2008
Me and my team run the websites grimepedia.co.uk, grimeforum.com, grimestore.com and grimedigital.com.
Up until two weeks ago our grimepedia website was hosted with Siteground. We were hosted for little over a year until we hit problems with their service and bad business practise. We originally paid for a year of hosting which expired 2 months ago now. As we have a dedicated server which our sites are hosted at we decided that we would move our grimepedia site to this server. After 2 weeks of battling with the cpanel restore siteground gave us we were unable to get the grimepedia to work on our server and so decided we would renew back with siteground for another year.
A week after we had renewed with siteground we received an email from them telling us that for the past few months we have been using over our designated resources and that we must upgrade to VPS or dedicated hosting. With this they also told us that we would be removed from our current server until we upgraded. Now annoyed that they had waited for us to renew before telling us this we decided we would try and move to our new server again (expecting that we would be refunded for the time that we wern't being hosted at siteground).
After a week of trying we finally managed to get our grimepedia site working on our dedicated server and so emailed siteground to let them know we had successfully removed our burden from them and that we would appreciate it if their accounts department could now sort out our refund for the hosting time we paid for but never received. Siteground reply was to tell us that as we broke terms and condition by going over our usage and that as it was a renewal we would not be given a refund of any kind. Shocked we replied to make sure that what they were telling us was correct. Sitegrounds final offer was to allow us to continue using our account but that we host another site there in order to use up the time owed. As we have our own dedicated server and siteground are very aware of this I find this a ridiculous offer.
We are now currently in the process of speaking to our bank to have the fund returned and are in contact with trading standards.
We would also like to thank our great hosts at inspire-hosting.co.uk who have worked endlessly to help us get all of our sites up and running on our dedicated server.
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Jun 11, 2008
About a month ago I transferred a live site from a host to siteground as they supported all the functions I needed. I could have transferred the site myself, but to help convince to move to siteground promised me a free no downtime guaranteed transfer (which apparently is company policy) So I let them do it. There was downtime during the transfer but not a big deal I was ok with that But then a few days later my site went down big time. Someone called me to tell me it was down and I didn't have access to a computer so I called siteground. The operator (besides having trouble understanding english) wouldn't even report that my site was down to support!! Finally I get back to the computer and report it myself. Their 15 min or less turned out to be about 45 Then when I ask if I am going to be compensated for the extreme amount of downtime like the promise but I get turned down at every turn the excuse being technically it was downtime because it loaded a blank page STILL downtime in my book since it was siteground's fault I hadn't touched it. To add injury upon insult my site that ran perfectly smooth before has numerous problems. Every time I submitted a ticket they either tried to make it sound like it was my fault (again I hadn't touched it) or gave me the "normally this is a paid service but we made an exception for you" line as if I would need the service if they hadn't messed up the transfer. My overall experience with their service left me disgusted. Not to mention when I cancelled the "guaranteed money back" withholds nearly 4 months worth of the year I paid in advance. I have since transferred the SAME site MYSELF to atechosting and now have had it running for a few days there and had no downtime during transfer or a single problem since.
I will say performance wise they were fine even though their was some 169 on my server.
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Aug 28, 2007
I'm down to only 2 web hosting plan that I want to join and I wonder if anyone is using any one of them.
It seems siteground has a better plan(more space, traffic bandwidth, other feature) but hostmonster allow ssh access and I think that maybe good for installing our own software.
I also interested to see if anyone uses there free shopping cart software like osCommerce, zencart and cubecart.
Anyone has any trouble with them in PHP5 environment?
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Dec 11, 2008
I already have accounts at BlueHost and HostGator - quite fine
I must take another hosting service
Do you have good or bad experiences with:
Midphase: http://www.midphase.com
Site5: http://www.site5.com
Siteground: http://www.siteground.com
Lunarpages: http://www.lunarpages.com
HostIcan: http://www.hostican.com
I guess they are overselling. No problem
I need to set up many small websites (mostly affiliate marketing custom landing pages) + many sub-domains
Which one would you recommend?
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May 25, 2008
I signed up with siteground yesterday and everything has been perfect. Uptime has been great, and server speeds are alright. Except the only thing I don't like is that it's fairly hard to find the place to submit a ticket, and their interface is a bit confusing.
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May 12, 2008
I am posting here as I did not see any place else to post. I do not think they are window based web hosting. so here it is:
Beware! they say anything to get you to sign up and then you are stuck because there is a $30 cancellation fee plus you have to pay $15 "free" domain that I did not even need!
I went on chat (before purchase and during) and must have asked every which way if unlimited domain meant unlimited website. I even said I wanted to work on a few websites that I already owned domain name for and that is what I would be doing 1st.
apparently their term for websites is "add on". Because I did no use that term, I did not know there was a $15 charge /website per year! I told them that was not what i was told before I signed up. It took me 8 time of asking where was the link explaining this before they finally told me it. I looked all over and could not find this charge in all of their packages and prices. I had to ask again where exactly is this information.
She told me to scroll all the way down to where it says "add on" I asked what is add on? Thats website add on! It does not say web site add on but thats what you are suppose to figure out for your self after you do an extensive search of their website and ask the sale representative who lies to you and tell you can have unlimited websites!
Do not be scammed like I was. fortunately this all took place w/in a 12 hour period so I should be able to cancel on my credit card company. I am sure others have been taken by this deception.
I am back in the hunt for a honest vbullettin and joomla friendly web host provider and allows for at least 10 website on one account and not extra charges for website addition. And will be upfront about any additional charges just to get my site up and running. I been at this for over 2 weeks now. Right back where I started.
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Jul 8, 2008
i want to create a community using vbulletin boards, so i would like you please recommend me.. if this hosting is a godd choice, or another hosting that you have had a very good experience
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Apr 2, 2007
HostGator is the worst hosting company ever. They took my website down in November 2006 without notice because they claimed my site used 11% of the CPU. The support department told me they would send me a .tar file of my site and a mysql export within one week which I told them was unacceptale because the site has paid advertisers (not Google Adsense) and I already had another dedicated server with PEER1 to move the site in question to immediately. After several hours of tying up their phone support, they finally relinquished and put the .tar file in an ftp for me to download. I told them cancel my account immediately and do not bill my credit card again.
OK, I had my site back up in several hours, and thought I was done with them for good, but they have continued to bill my credit card $29.95 per month since the incedent. I have called support and they said I needed to log into CPanel and cancel my account from there, however, they locked me out of Cpanel. I told them I was going to do a chargeback on the fraudulent billing and their representative stated they would file a judgment against me with the credit bureaus if I reversed the charges.
Here we are, now in April 2007 and they are still continuing to bill me for an account they cancelled and I have no recourse at this point but to do a chargeback through Bank of America for the 5 months they have billed me since I have not been on their service.
I have an impeccable credit rating and it is the absolute most dispicable act I've ever seen from an internet company since AOL pulled the same trick on me back in 1995.
I urge anybody reading this to never have any dealings with HostGator or you will seriously regret it.
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Oct 1, 2008
The Planet used to be great. All the people that made them great left for softlayer.
The Planet support now runs the gamut from mediocre to bad. But their billing policies are atrocious. They add charges to your service without you ordering it. They promise to refund you but don't. And when you cancel, they bill you anyway. When you call, they will admit their mistake. They will claim to refund you, but then don't.
It's a nightmare. So far Softlayer is as good or even better than The Planet used to be.
When you cancel with The Planet, make sure to change your credit card number so they can't charge you. If you are contemplating hosting with them, don't. Everything good you heard about them was true, but only because of the people who left for Softlayer.
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Mar 25, 2008
I have been with VPS4LESS for quite some time and in the beginning they were quite good, helpful and the service was really good for the price. They had occasional downtime and all but I wasn't complaining as simply you get what you pay for (and I wasn't hosting anything critical back then).
Because I had a few VPSs with them I decided to cancel some as I wasn't using them anymore. I opened a support ticket and next thing I know; they have managed to DELETE MY VPS AND ALL THE BACKUP FILES accidentally and I have lost all my work and web sites stored on that server for good.
I am lost for words now, seriously. How can you misread something this important and CRUCIAL!
Just thought I'd let you all know as you may be tempted for their offers: DON'T DO BUSINESS WITH THEM, THEY WILL LOSE YOUR FILES!
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Dec 22, 2008
I have had the hardest time contacting pc-core.net and I just wanted to share my experiences with everyone. I ordered a dual-xeon 2.8ghz from pc-core.net last month. The first 20 days of service were fantastic, all of my support issues were handled promptly and with okay results. Afterwords things quickly went downhill. My server disconnected me from SSH about every 1 - 2 minutes. Every attempt I made to contact this company failed; numerous support tickets, 3 phone calls, 10 e-mails (All of which are down by the way. I get mail not sent errors for every one.). After a few days of dealing with this frustration I decided to attempt another support ticket (Don't try their live support system as they apparently never use it.). After many login attempts and a few recover password attempts I found that my account was either suspended or deleted. Just great, because I did not realize I was on a paypal subscription and had just been billed for this server. I immediately attempted every possible means to contact this company for a refund, including the phone number listed on their paypal account (This number doesn't even have an answering machine. I assumed it was because they were tired of hearing all of the complaints their dedicated customers were leaving.). Yesterday I received an e-mail stating my server would now be managed by burst.net. I received no warnings or prior e-mails, it was just spontaneous. After logging in to my burst.net account, another attempt for a refund, I found that my invoice had not been paid. I contacted burst.net's customer service and they confirmed my invoice for this month had not been paid. Awesome! After several days of ripping my hair out and being forced to open a Paypal dispute, which I have found can only be used for tangible products, I am still out $79.95.
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May 27, 2008
thenynoc support is ok for me, and the network speed is alright.
When it comes to downtime, not to mention to the previous downtime, but the recent on may, they had been down for about whole day, i then submit cancellations on may 21, because they required at least 14 days notice.
I just couldn't understand why they shutdown my server before my next payment cycle which is on 12th of June, i thought i had pay for whole month?
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Sep 26, 2008
I signed up with ANR host on September 5. It was stated in the automated receipt email that "You will receive your account information including username, password, and IP address within 24 hours of the receipt of this email if you are paying by credit card. "
3 days later and no account information email. I contact support with my problem and get no reply (on the website they brag about having 3 hour response time). 2 days later I decide I had enough- I send another email with a request to cancel the account and refund my money (there's a 30 money back guarantee).
Still no reply. I send the request again with a different email provider. Still no reply. 8 days after I initially signed up I finally get an email from something that is not a machine. All the emails I sent were finally answered!! Only not, because it's a one line reply asking me what's my domain name (this after I already gave them my username and email).
I send them my domain name. No reply. I send them another cancellation request, this time complete with my domain name. No reply. It's been 16 days since I requested to cancel this account and it's still hasn't been done yet. Looking at their TOS I see that "It is the Clients Responsibility to secure email confirmation from ANRHost. that account has been cancelled. If the client has not yet received email confirmation of account cancellation, then the account remains active, and you will continue to be invoiced."
cute. They can't be reached by phone/fax/mail, just in case you were wondering.
I signed up with Hawkhost and I'm very pleased so far!
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Sep 6, 2008
Been talking with Hostdime for quite awhile and just like every other company we find advertising "hard to believe deals" they do this because their service stinks. We pre-paid for ip's so that we could order additional servers without having to purchase individual ip's each time. Ordered a server using a promotion from here and it was deployed same day. Wasn't deployed with the ip's we paid for or working login information. So we have a server that we can't login to, isn't on the ip's we paid ahead of time for, and the 24/7 service they advertise doesn't exist. It's been at least 4 hours now since we submitted our ticket regarding these issues and nothing, so 24/7 is just an advertising word to HostDime, they aren't around 24/7 to resolve issues.
So before you do what I did and jump on board with one of these great deals, keep in mind they do NOT have the service the claim to have.
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Nov 4, 2008
a friend of mine recommended me this Titahost dedicated server.
Fisrt month: i had like 6 or 7 days of downtime, and whenever i asked about it through the Support Tickets they rarely responded, and when they did, it took like 4 days or so.
Second month: right after i paid for my second month, the server went down again. And this time it went down for good, never came back up. I didnt used one single day of the second month, so i asked for a refund through the Support Ticket, and what they did?
They simply closed the ticket.
In the end, Titahost "took" $120 from me
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Jan 26, 2007
I've been with them for 3 year or so (I don't even remember, it's been that long). They were OK in the beginning, responded within a reasonable time to open tickets, had a user forum, etc. And, of course, the price was pretty good.
But... either they grew too big or it's their last year of school so they're busy with school projects or whatever.
1. We have email outages almost daily in the past month. They have been sporadic in the past 6 months or so. For 10 days in a row, email had a 1.5-2 hour delay. Vonetwork (VON) standard response: "There was a long queue. It should be normal soon." In the meantime, my customers rely very much on their email and are mad at me for these issues.
Their support ticket is a joke (PerlDesk), it always gives you an error after one submit tickets and one never knows whether they've gone through. VON either responds hours (and I do mean hours) later, or don't respond at all. Most of the time, when one ads a note to their response, they don't follow up at all. I always have to open new tickets just to remind them about my tickets which are still open!
Their forum doesn't exist anymore.
Of course I know you'll tell me "move on, what are you waiting for" - that's exactly what I'm going to do (although it's so damn painful to move all my client's sites) but wanted to warn anyone else who gets lured by vonetwork's low prices. It's very true what they say, you get what you pay for.
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Sep 24, 2007
It could happen to you too!
Quote:
Posted On: Sep 22 2007 04:52 AM
Our sever is not responding to any connections (SSH, http) and .....
Quote:
Posted On: Sep 24 2007 12:10 AM
Hello,
You should now see this issue resolved.
I undertand weekend understaffing but this MINOR issue took about 48 hours to resolve.
So if you needd some toy remote linux machine VPSLAND is a bargain but if you do some business stick to reputable hostings.
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Oct 7, 2009
I had a server with Ray from colo4jax for several months. The response time were extremely slow (Up to several weeks in some cases). I just want everyone to steer clear of this guy.
I worked for a very reputable company, JWMedia running bored.com and many other websites. We had one server and a backup server with Ray. I also had my personal server which just hosted a few of my websites and development projects.
I parted ways with JWMedia last month, Deciding to do my own thing running my websites. I received an email from Ray stating that JWMedia had a back due balance of $1,000. I directed Ray to the owner, and told him I was no longer working with JWMedia. After a week or so, I noticed my websites were offline on my personal server. Taking my live websites down, and leaving my development projects stranded. I had lost thousands of dollars worth of time.
Ray took my server offline, and notified me that unless I paid the $1,000 back due balance for my employer my server would be wiped clean.
Ofcourse, Not wanting to lose my clients work, My websites and email I paid the bill. I was blackmailed into paying someone elses bill. I'm guessing this is illegal, I'm going to be taking this to small claims now that I have attained all my data off the server.
I just wanted to post this to people who are either with Ray (Be careful, Don't keep live sites here!, Or potential clients)
I noticed he had changed his company name from Colo4Jax to Aeori, I'm guessing there has been some issues in the past, Dealing with Ray is very shady and his business ethics are very disturbing.
Since this epidemic I have moved to TailorMadeServers, Who have been nothing short of excelent. It has been around a month with them and they have very fast response times. They are very very helpful and come highly recommended from me.
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Mar 28, 2009
our contract is suppose to end by APril 10 but they terminate their services without any notice and on my first week with them our database was corrupted for at least 3 times so i had to back up and upload and at exactly 12AM ph down, we experienced downtime services for so many times.
i am very much disappointed with the way this hosting provider has treated me. I am very patient with them eventhough they gave me very poor service, i still stay with them but despite of it, they terminated the services without any prior notice. I hope that none of our collegues shall experience the same and that is the very reason i am sending this message to serve as a warning to all of us.
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Aug 13, 2008
Just want to make sure you dont get burnt by ndchost. Not happy with the service I decided to move away from nchost. Before pointing my domain away I sent one of many emails to support and asked them to cancel my services and that I was moving on.
I did this 14 days before the end of the month cycle.. anyway..
The next three months were still billed and I was forced to mention this right here.
I repeatedly sent them a email for a refund because of the cancellation. They have not responded to my emails.
Each time I sent a email a auto ticket did respond.
So there you see, beware of this "company".
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Aug 12, 2008
I don't know who the heck is running the show over at SITE5.COM But....
I've tried for a few days now to contact their support Dept and have gotten ZERO response from them.
I'm getting free hosting from a friend, who's got a reseller package from these guys. Servers are nice and fast, BUT, my stats are broken. I don't have a flippin' clue how much bandwidth I'm using.
I've contacted support. My host has, zero, zip, nada response.
anyone else noticed this?
Someone needs to tell Site5 to get their act together.
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Oct 24, 2008
I bought 2 shared services from RDosti Hosting.
I send one email to my 670 friends regarding starting of a new yahoo group.
That group was a adult group and email does not contain anything adult content.
R Dosti blocked my both 2 shared services complaining that because i send SPAM thats why they blocked my services.
May i ask sending one email to 670 friends is SPAM enough to block your hosting?
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Sep 27, 2008
yet another review, yet another VPS burned through because of incompetent sales staff, incompetent DC staff, and even more incompetent network admins.
Since noon, I have been getting alerts off and on that my vps (monitoring, off site support, a few projects) was down. Not a worry, I open a thread here. Now, maybe it's just me, maybe not, but that's not the point. The point is that for 3.5 hours, my VPS with nynoc was down.
Now, I opened a ticket with them about this, giving them the options which were fair:
credit me with a month (reasonable, given my going rate, or the going rate for ANY tech @ hourly rates) and apologize for downtime, or
Refund my $10 credit (overpayment) and I'll find service elsewhere starting Oct. 7th.
Their response? "There was no downtime".
Ok, so they deny downtime, not a surprise, others like to pull the same thing. I show them proof of downtime, to whit, they respond again "There was no downtime".
So, I show them more proof (this time from their own systems). Their response? We're not going to argue, there was no downtime. Immediately after that, they locked my account in WHMCS like little children, and locked me out of my VPS (thankfully I was still able to restart it).
So, is this wrong? nope, not at all. Not UNLESS you're holding someone else's money for services rendered, and refusing to deliver said services.
A bit of an explanation on the 'overpayment' part:
Somehow, when the system created the email subscription link (via paypal), their system created it @ $5.x more than it should be. So, the subscription continued on paying $5 or so more a month , which WHMCS rightfully put in as 'credit'. My thoughts were that I'd let it build up, catch up to a month, and then cancel the subscription, resuming when it was necessary. not a bad idea really.
Now, for the proof here, the same stuff that was shown to them:
Image 1 - From their network and VPS node - shows downtime from approx. noon to approx 3.30
Image 2&3 - My network - same thing
Image 4 - Total downtime today, again , from my network.
So, is it unreasonable to expect individuals reimburse you properly for downtime? Not at all. Consider that the reasonable tech makes $30-50/hr, and 3 hours of sitting and waiting for someone else to come up and deal with the problem, so the tech can resume work. Yeah, that's a bit of a rip off, and it's unrealistic to expect full reimbursement (which I didn't). A month's credit for their screwups is more than reasonable given the amount of time loss.
Is it unreasonable for individuals to expect 'credit' to be paid appropriately? Not at all. Again, if the business didn't want it to be paid appropriately, they should turn it off immediately. If they let it build up, they are responsible for refunding it, in case the customer DOES decide to leave.
This brings us to this:
Is it reasonable for a company to simply 'terminate' service, and lie to the customer because they don't feel like admitting their wrongdoings? Of course no, that's the childish way out.
Taking people's money, early termination of service = theft, no matter how you slice it (and yes, I DID give them a specific termination date if they chose to go that route).
Now, it's back to the grindstone, yet again, trying to find a VPS that is actually respectable, reasonable and well known, while being reasonably priced!
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Dec 20, 2008
I've used them before and haven't had issues, but recently purchased a $30 server. I paid through paypal and 3 days later still hadn't heard from them. I e-mailed support and billing several times with no response. On the 4th day I put a claim in on paypal. Vectoral responded within 50mins:
* 12/19/2008 11:38 PST - Buyer: I still have not received my server and I've contacted you numerous times about my server and you've failed to respond. If someone e-mails your customer support you respond back. I will take my money elsewhere.
* 12/19/2008 12:29 PST - Seller: The payment is for a service, a dedicated server lease which is also an intangible item and not covered under PP policies, the user was provided with the server but then requested a refund, our TOS states no refunds are possible. This transaction is not covered under the PP buyer protection policy as its a server lease/service/intangible item. Please close case according with the PP policy. Thank you - kind regards, Vectoral Servers - Evrim SAYINKUL
* 12/19/2008 12:29 PST - PayPal: Seller escalated this dispute to a Claim.
" the user was provided with the server but then requested a refund" that line makes me the angriest. They never provided me with my server and haven't responded to ONE support ticket. On top of that they deleted my vectoral login info completely off their site, my e-mail cannot be found.
Their number on [url]is disconnected; also, directory services cannot find them either.
I could careless about $30, but it's ridiculous they won't answer one e-mail, then respond to paypal with details about their TOS.
I'd be VERY careful if you plan on getting a new server through them. It almost feels like they've gone bust or something.
If you have a server through them and wanna cancel because you love me, I'll give the e-mail I used and you can tell them they lost your service because of this. Them losing just one client is worth it to me.
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Nov 24, 2008
I opened an account as a reseller with DSI hosting. Moved all my accounts over to them.
Within a week of the final move I started getting down times Every night for about half an hour or so. So I dropped them an email kindof hey guys is this some kind of reboot time nightly or what this downtime is making me look bad. After 450 minutes of downtime in the first week of November I get this email from them.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Due to recent employee changes and continuous server attacks we regretfully have to discontinue service.
We can no longer provide reliable customer service and server uptime. All servers will remain up for a period of 10 days from this notice for clients to generate backups and remove their accounts. You should due this ASAP.
Server port 80 is under constant attack and will be kept up as much as possible, all other ports including whm, cpanel, ftp and webmail have been going all along with no interruption (as of today).
There is no easy way to resolve these issues without destroying customer data and assigning new ips or just blocking all server access.
With this being said this is the best solution for our current clients. Please backup and remove all data ASAP.
Regards,
Ryan Gadmin@dsihosting.net
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Now the website says nothing about them closing. In fact everything looks Business as Usual.
I have been doing this a couple of years now mostly just for friends but can only imagine how devestating something like this would be to someone who has quite a few accounts.
Just beware that if you are wanting a host this is not the one to choose.
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Dec 1, 2007
Just to sum it up, they cancelled by account exactly 46 days after I opened up the account. 45 days is the limit to open a ticket with paypal regarding scams.
So I confronted them here after getting nowhere with their non-existant support.
I got my account enabled.
Now they have throttled my account to 20kb/s. I had a few friends and colleagues test it as well to make sure it was indeed throttled and not just my internet. This was an account that was going at 800kb/s earlier before this incident.
Any ticket I open up now is closed without reply.
These guys are scam artists. They are probably going out of business and I urge others to consider them carefully before giving them your money.
They are also known as circavps.
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Dec 7, 2007
I had recently purchased a VPS server from eukvps.com in october and everything seemed fine for the first couple months, then around end of november i did not get a Invoice for my bill, i tried to contact them email and chat no response then around the 4th of december my website was just OFF. So then i played some phone tag and found out from the datacenter in dallas (it was not a technical issue) and thats all they could tell me since i was not a direct customer so to speak.
So then i did some more research reguarding eukvps.com and seen some things here reguarding primaryvps.com and the people who worked for them actually took customers and so fourth.
Then i called 2checkout.com (merchant services) and asked them in reguards to eukvps and ratings they have been in good standings since they were established earlier this year and have racked in over 20K in sales. Well i could not just sit without my website being up so i got a new hosting provider here locally in chicago (where i live) so i know its not going no place. also as well contacted 2checkout.com again and they are issueing me a refund tommarow for 2 charges.
I have lost all of my data on my site due to them i am very displeased and aggitated in that aspect. Just letting you know if you get anything from INDIA and the guys name is Arun K , or harshad or Alex do not do business with them.
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Oct 3, 2009
How pathetic can you be to steal my website , and advertise another hosts servers www.lookserv.info
I hope Softlayer deals with this infringement immediately.
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