Plesk 12.x / Linux :: Web Applications Work Fine But Cannot Send Or Receive Emails

Nov 12, 2014

We have installed the latest version of Plesk on our server. Our web applications work fine. But we can not send or receive emails. Neither the webmail (login failed) nor pop3 / imap and mail forms on web projects.

openSuse 13.1
Plesk 12.0.18 Update # 23
Mail Server: Postfix
Imap / pop3 server: Courier-Imap
Webmail: Horde

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Plesk 12.x / Linux :: Can't Receive And Send Emails

Oct 16, 2014

I just moved from DirectAdmin to Parallels Plesk and already love the interface. Much better than DA in my opinion.

Let's get to the problem:

When I make a new email account I can login to this account on (roundcube) and receive and send emails. Now when I want to use this account on Apple Mail i'm not sure which ports I need to use.

For the incoming mail server I use: 143
For the outgoing mail server I use: 587

Now when I look at my mailbox it gives me a warning sign. The outgoing mail server gives a green dot, but the incoming mail server gives me a red dot.

- So sending mails works.
- And receiving mails don't work.

I am using IMAP and have enabled the SSL box. I don't know if i need to check this, because i'm not running on an SSL certificate.

Are the ports that i'm using right? And should I enable the SSL checkbox?

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Plesk 12.x / Linux :: Cannot Send Receive Emails After Migrate

Oct 31, 2014

I had made the backups of subscription and of whole plesk too and migrate it to other server. It seems all to be fine, but I cannot send or receive emails In Tools & Settings -> Server-Wide Mail Settings - > Mail Queue I see all mails stored there. The IPs was changed yesterday, and now I can see that WHOIS Infos was chanfed too, the domains are online.

On old server I had no problem with sending of emails (post), it is stil on, because I had not by all domains changed the DNS-Records yet.

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Plesk 12.x / Linux :: Can't Receive Mail Send From Phpmail

Oct 16, 2014

i have php forms and somes notifications from OSSEC and plesk server, but i can't receive these mail :

my configuration is plesk 12.0.18

alias_database = hash:/etc/aliases
alias_maps = hash:/etc/aliases, hash:/var/spool/postfix/plesk/aliases
command_directory = /usr/sbin


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May 3, 2009

we are not able to send or resive emails from other servers

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My VPS is working perfectly for over one year. However the mail server of my VPS is always not working about 3 - 4 times a week since three weeks ago. I can login the webmail accounts, just cannot receive emails and send emails.

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Plesk 12.x / Linux :: One Domain Does Not Receive Specific Emails?

Jun 8, 2015

OS: Plesk 12 / Ubuntu 14

A domain on my Plesk does not receive incoming emails from a specific external domain. Other domains on the same server are receiving correctly emails from the same external domain. DNS are configurated by the same way (external of Plesk). Can't see a bounce anywhere. External sender does not receive a bounce too...

- I've deleted the domain in Plesk and re-created it (just in case...).
- I've added the external sender in spam whitelist (I've tried in user conf and in server wide conf)
- When I send mail to a different address in the same server, I can see the mail in syslog and maillog (send or bounced)
- When I send from this external f***** domain to my domain, I can't see anything in syslog and maillog

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Jun 15, 2014

We have a CentOS6.5 with 11.5 PLESK. There is a domain named and there is an alias domain on it that named and all check boxes of it (Mail,Web,Application and ...) are selected. When we send an email from GMAIL to, we receive it successfully, but when we send that email to, it doesn't receive.

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Jun 26, 2015

I have Plesk 12 with Centos 7.1. When I have to send emails with my IP gives error:

Subject 'Tews'
Server: ''
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 25
Secure (SSL): No
Socket Error: 10060

However any other IP I can send emails. How do I fix this?

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Plesk 12.x / Linux :: Sites Do Not Send Emails

Apr 30, 2015

Started after last update 12.0.18 Update #44 (on CloudLinux): I can send mail wia created mailboxes, but sites can not send mail, contact forms say "Failed to send your message." maillog file also do not indicate sending any messages from domains. Wordpress restore password claims:

"The e-mail could not be sent.
Possible reason: your host may have disabled the mail() function."
php.ini is default:
safe_mode = Off
disable_functions = is empty

The issue about not sending mail from domains was - old versions of LVE anf CageFS are incompatible with latest plesk update, updating them caused all sites in Cagefs to throw error 500 with log string: "SecureLVE jail error Invalid regexps: no match for path to base home directory". It was fixed by changing cagefs.base.home.dirs regexp to the real sites folder location. Enabling cagefs back removed one of the files it shouldn't:

"Removed file /var/cagefs/81/xxx/etc/php.d/soap.ini"
So be carefull to place necesssary files back.
For now everything works.
Click to expand...
Click for original message

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May 16, 2015

I recently installed a plesk on a vps in OVH hosting, and after that i installed a new domain on it. I'm getting errors sending emails and some email providers return them or consider them as spam.

I attach the errors on

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After server restart It's work only for 30 secs and again stops working.

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Aug 19, 2014

I have a Cloud VPS with 1and1 and Plesk is installed on it. I happen to have a VPS view that doesn't include DNS functionality for the domains.

So, i have added domain to the system, create an email address... because i dont see on how i can manage DNS settings I have set up cloudflare and pointed domain to the cloudflare and cloudflare is pointing to server.

so I have email:

on cloudflare i have:
A domain @ IP
A www @ IP
CNAME mail @ domain
MX 10 mail.domain

In plesk i have set up an alias, mail.domain for domain, that has access to email.

I go to the to look up
[Resolving mail.domain...]
[Contacting mail.domain [IP]...]
[Timed out]

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Feb 14, 2015

I am running Debian 7.5 and after a recent re-install of plesk and the os I am unable to download any applications. As soon as I run install wordpress or any other application the download bar just sits at zero.

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Feb 8, 2015

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Using the Plesk features like built-in applications seemed like a good idea at the time but wanting to switch the new websites live i have now found out that Plesk won't let me do this since..It is impossible to change document root because there are web applications installed on this website.

I had read somewhere on the interweb that the v12 would let me do this so i just spent the better part of today updating to v12 .. but alas no luck, the limitation is still there. Is there a way to remove this limitation ?

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On testing sendmail to Internet encounting following problem;

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Connected to localhost.localdomain.
Escape character is '^]'.
It hung here after hitting [Enter]

$ netstat -l | grep tcp
tcp 0 0 *:vmware-authd *:* LISTEN
tcp 0 0 localhost.localdo:mysql *:* LISTEN
tcp 0 0 *:8333 *:* LISTEN
tcp 0 0 *:www *:* LISTEN
tcp 0 0 *:* LISTEN
tcp 0 0 *:* LISTEN
tcp 0 0 *:ftp *:* LISTEN
tcp 0 0 *:* LISTEN
tcp 0 0 localhost.locald:domain *:* LISTEN
tcp 0 0 *:* LISTEN
tcp 0 0 localhost.localdoma:ipp *:* LISTEN
tcp 0 0 *:smtp *:* LISTEN
tcp 0 0 localhost.localdoma:953 *:* LISTEN
tcp 0 0 *:https *:* LISTEN
tcp 0 0 *:8222 *:* LISTEN
tcp6 0 0 *:imaps *:* LISTEN
tcp6 0 0 *:pop3s *:* LISTEN
tcp6 0 0 *:pop3 *:* LISTEN
tcp6 0 0 *:imap2 *:* LISTEN
tcp6 0 0 *:domain *:* LISTEN
tcp6 0 0 *:smtp *:* LISTEN
tcp6 0 0 ip6-localhost:953 *:* LISTEN
Sending mails on Intranet/locally on the same PC without problem.

All mails sent on to this server returned saying users NOT found. However the respective users including Maildir have been created. Mails sent to them on Intranet w/o problem.

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I am unable to send or receive email from the server in Mail Queue Manager it shows this when clicking deliver now

Delivery attempt for Message ID 1ITmWS-0001u4-QJ
Message 1ITmWS-0001u4-QJ is no longer frozen
delivering 1ITmWS-0001u4-QJ
lowest numbered MX record points to local host:
== R=lookuphost defer (-1): lowest numbered MX record points to local host

Return to Mail Queue

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Jun 12, 2014

i have number of plesk server, one of them works with all of the world mail services, many company! sometimes thay don't receive mails from others! and sometimes customers send undelivered mail reasons to us: like this:

Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain by [].

The error that the other server returned was: 550 5.7.1 Command rejectedClick to expand...

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ftpA **serverip**3600
wwwA **serverip**3600
*A **serverip**3600

I can send and receive, but no emails arrive, probably because the registrar has a resolve issue?

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Apr 20, 2007

Here is what happened:

We have been running our web/ftp/application/mail server for about 4 years, and running flawlessly. This week one of the computers in the network was infected with a virus that was sending spam like crazy. We got blacklisted, as per this site Our domain is Since then we have isolated the problem, klilled the virus and are no longer blacklisted. But we are not able to send or receive any emails now. I wrote mxtoolbox and there reply was basicly "We can get you up and running if you pay us". I called our ISP and they stated that the ports(25) are open. When I do an smtp diagnostic from mxtoolbox I get the response that Argument 'Length' must be greater or equal to zero.

When I go to dnsreport and input our mail server ( I get ERROR:

The parent servers say that the domain does not have any NS records (although they may have some other information on that zone).

When I put in our mail server under mail test I get this Getting MX record for (from local DNS server, may be cached)... There is no MX record for! That's bad. Checking for an A record... Got it!

When I put in our domain I get this...well I can not put a link in yet - the software here says I need to take 5 posts before I can link anything. Go ahead and try it yourself.

I am not sure what most of this information means. I am in contact with our DNS provider and they keep on trying to sell me some solution. So does mxtoolbox.

I don't know what to do.

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