Plesk 11.x / Linux :: Email Mailbox Restoration
Oct 28, 2014
I have an individual that has moved there "sent box" to the deleted items and yes, has deleted them.
I have not used the restoration feature of plesk so i have a couple of questions before proceeding.
1. Can I restore a specific mail box folder "sent items"
2. If so will it overwrite all the items and only restore whats on the backup, because he has only just noticed and he has about 500 emails from the point he deleted it? or will it merge the items - e.g the 500 he has now + all the others from the back up.
3. If i cant restore a specific folder, does it overwrite all of the current mail from the backup.
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Jun 20, 2014
Since upgrading to 12.0.18 Update #5 i have picked up a strange problem when creating a new email account.
When I try setup and new email account on any domain, I get teh following error message.
Code:
Error: mailmng-outgoing failed: ERROR:outgoing:mails.domain_id may not be NULL
If i click OK, I get the following error message
The specified email address is already in use.
I have to click cancel to return to the email address list, which shows the new email address with NO mailbox.
I then have to open the email address and check the Mailbox option to activate it.
Now the email account is configured correctly.
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Jul 4, 2014
I have Plesk 11.5.30 Update #47, Centos OS 6.5 x64, MTA Qmail 1.03
Today I encountered a estrange thing, a disabled mailbox was accepting mail but not bouncing it.
In the panel the "user@tld.com" mailbox is disabled, if a email is sent to that address Qmail accepts it:
Jul 4 17:51:35 mx3 qmail-queue-handlers[27432]: Handlers Filter before-queue for qmail started ...
Jul 4 17:51:36 mx3 qmail-queue-handlers[27432]: from=root@mx3
Jul 4 17:51:36 mx3 qmail-queue-handlers[27432]: to=user@tld.com
Jul 4 17:51:36 mx3 qmail-queue-handlers[27432]: handlers_stderr: SKIP
[Code] ....
No mail is bounced, nothing, the message is not in the mailbox.
Tested in several accounts the result is the same, even in a new created account.
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May 24, 2014
$request = <<<EOF
<packet version="1.6.5.0">
<mail>
<create>
<filter>
<site-id>34</site-id>
<mailname>
<name>$username</name>
<mailbox>
<enabled>true</enabled>
<quota>1024000</quota>
</mailbox>
[code]....
I write this code for creating mail box, but I get "No mailbox" message in plesk panel. I need to create mailbox.
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Apr 3, 2015
Today in a plesk 12 with mail control (20 mails per hour per mailbox) a spammer stole a password of a mailbox and send nearly 1000 mails in two hours.
How can it is possible? Also in the stats I see 0 mails sent. In the logs (var/log/mail.log) I see the spam wast sent from a mailbox...
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Jul 14, 2014
i have one Mailbox on my server, which i cannot sending mails. I tested it with Outlook and Horde.
For Example, i see this error at the Maillog:
Code:
Jul 14 22:12:13 gaius postfix/cleanup[12194]: 2F653402A6: milter-reject: END-OF-MESSAGE from localhost[127.0.0.1]: 5.7.0 The message could not be sent. You are not allowed to use sendmail utility.; from=<user@server1.local> to=<user2@server.local> proto=ESMTP helo=<gaius.stefanshome.com>
I delete this Mailbox, but after a time, i have the same problem again. On the Plesk Webinterface there is no problem logging with the outgoing spam protection.
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Oct 20, 2014
how to adjust the mailbox sizes.
i imported ~15 email account during a cPanel migration/transfer done with the manager. mails are there but mailboxes, that had an unlimited quota, are now set to 350MB.
i tried a bunch of stuff, from searching the whole webinterface, changing db entries up to postfix main.cf.
i'm just restoring yesterdays backup. i already lost hours, and now am loosing nerves ..
where can I find this setting, or how can i set it in the DB (chancing max_box and mbox_size did not work, changes in the mail table were reflected on the UI, but not for postifx ..) ?
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Jul 1, 2015
On the page /smb/email-addresses/list (for each domain) there is a list of email addresses with a usage bar graph on each line.
Last week, all mail was deleted from some of the accounts, but the bar grpah has not updated.
One of the mailboxes shows 495mb, but du on the qmail directory shows it has only 9.
How can I get the Usage column to report correct data?
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Feb 11, 2015
Plesk 12.x
CentOS 6.6, 64-bit
Is there a way to set the mailbox quotas for all of the mailboxes on a domain, at once? When I set the default, it doesn't change the quotas for existing mailboxes.
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May 21, 2014
I have a script which checks the mailboxes of all clients to notify them when they're reaching capacity.
This does so by checking the psa database for their set limit and matching that to the maildirsize file within the user's Maildir directory.
After upgrading, though, my SQL query no longer works - it was:
Code:
SELECT clients.email as owner_email, domains.id, domains.name, Limits.value AS domain_quota, mail.mail_name, mail.mbox_quota from Limits, clients, domains, mail WHERE mail.postbox='true' AND limit_name = 'mbox_quota' AND domains.limits_id = Limits.id AND mail.dom_id = domains.id AND clients.id = domains.cl_id ORDER BY domains.name ASC
However, on closer inspection, all values in the domains table for limit_id are NULL.
Has this changed in 11.5? Is there an alternative way to quickly get all limits for domains?
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Jul 25, 2014
After upgrading from 9.5 to 11.5.30 update #47 (CentOS 5.8 (Final) 32bit) i'm getting error when trying to add an email box:
Internal error: SQLSTATE[HY093]: Invalid parameter number: no parameters were bound MessageSQLSTATE[HY093]: Invalid parameter number: no parameters were bound
File Pdo.php
Line234
TypeZend_Db_Statement_Exception
mysql request "select objectId from Configurations where status='error';" gives nothing.
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Sep 18, 2014
we have a Problem with one of our customers there hosted by Plesk 11.5.30 Update #47.
If a mail was sent to the mail address from our customer, postfix log the following entry:
Code:
/usr/lib/plesk-9.0/psa-pc-remote[28391]: handlers_stderr: DATA Mailbox full#015#012DEFER
/usr/lib/plesk-9.0/psa-pc-remote[28391]: DEFER during call 'check-quota' handler
/usr/lib/plesk-9.0/psa-pc-remote[28391]: Message aborted
The mail Sender will receive a Information with the error message 4.2.2 Mailbox full
But the quota is not exceeded. The quota is 3GB and the assignment is perhaps 20 percent.
We have configured, that we became a mail if the quota from our customer is oversized. But we also become no mail that the quota is oversized.
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Feb 20, 2015
I am having a Plesk server and when I scanned it with tools like OpenVas, It detected the following vulnerabilities with CVE acronym. As the corresponding ports and services are being controlled by Plesk, I require to patch it.URL....As you can see this vulnerability has been hit on port 106. I checked the Plesk server and found the port 106 being used by service "poppassd". This was nothing I installed and came along with the Plesk installation. Hence just wanted to make sure whether it has a patch from Parallels. As per my investigation this service is used for changing mailbox passwords and I am currently using Roundcube client. How to patch this vulnerability.
As per the solution in pic, the vulnerability "SMTP antivirus scanner DoS" can be resolved by upgrading or installing anti virus for Plesk mail server. I am ready to buy Dr.Web or Kaspersky from Parallels. But wanted to make sure whether any of the above antivirus can resolve the vulnerability.
cat /usr/local/psa/version
11.0.9 CentOS 6 110120608.16
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Dec 4, 2013
Is there any way to auto-delete all the messages in a specific mailbox on a specify domain on a daily basis? Using Postfix.
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Oct 29, 2014
When running the repair function to convert mailboxes to lowercase, I immediately receive the following error:
/usr/local/psa/bin/repair --convert-mailboxes-to-lowercase
2014-10-30T00:11:09+01:00 ERR (3) [util_exec]: proc_close() failed
What does this "[util_exec]: proc_close() failed" means and how can I fix this error?
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Apr 9, 2013
I have mail-addresses with mailbox turned OFF and Forwarding switched ON.
The user can receive emails but can't use SMTP to send email. I expect that users without mailboxes can send messages, like in Plesk 9.5.
Error: No such user 'info@example.com' in mail authorization database
CentOS 6.4 + Plesk 11.0.9 Update #45
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Jan 15, 2015
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
Parallels Plesk, 11.5, .30_build115130819.13, Debian 7.0, Intel 64bit
PROBLEM DESCRIPTION
When triggering the events 'Mail account created' or 'Mail account modified' the returned variable NEW_MAILBOX will always state TRUE regardless of the mailbox option being ticked or not ticked on the 'New mail account' option located on the 'Mail' tab of a subscription.
STEPS TO REPRODUCE
1: Log in to plesk.
2. Select 'Tools & Settings'
3: Select 'Event Manager'
4: Select 'Add New Event Handler'
5: Select Event 'Mail account updated'
6: Enter in '/usr/bin/php /root/scripts/dbmail/mail_mod.php' to the Command box.
[Code] ....
ACTUAL RESULT
[NEW_MAILBOX] => true
EXPECTED RESULT
[NEW_MAILBOX] => false
ANY ADDITIONAL INFORMATION
I submitted this with parallels support and they stated that the variable NEW_MAILBOX will always return as TRUE regardless of if the mailbox option is ticked or not. They also stated the NEW_MAILBOX variable will be true regardless of any action taken on the panel with mail accounts.
The actual documentation on this variable is very sparse
Component name/description Old component value New component value
Mailbox old_mailbox new_mailbox
We previously had some code that would trigger on this variable and would create a mail account on our mail server with or without a mailbox.
if (!strcmp(getenv('NEW_MAILBOX'),"true") && !strcmp(getenv('OLD_MAILBOX'),"false")){
//Create a mailbox on the external mail service
}
if (!strcmp(getenv('NEW_MAILBOX'),"false") && !strcmp(getenv('OLD_MAILBOX'),"true")){
//Create a mail forwarder on the external mail service
}
At some point this variable has stopped working with newer versions of plesk. Having a variable that is always true regardless of what is done when creating a mail account seems pointless and requesting a new feature that was already there in older versions doesnt seem like something that should be requested on a new feature request.
QUESTION: Is there anyway to get this functionality restored other than requesting it gets re added via [URL] ....
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Sep 30, 2014
I'm suffer 2 major problem as below :
1.
how to turn off spamassassin completely ?
I've already stop the spamassassin service on Services Management but it's only valid one day. The next day, spam assassin service automatically start
2.
my customer mailbox statistic wrong. Even if their mailbox not full but when they send email. The quota said that their mailbox full. So they can't send/receive email.
Our action :
Manually, use command
/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f execute-statistics
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Jul 24, 2014
Today I upgraded to Plesk 12 and during the day I got several customers that had problems with their mailbox size. According to Plesk they were exceeding the size, but they've been doing that for years. The setting that these limits don't have any real meaning is ignored after the upgrade...
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Jun 17, 2014
When I create Mailbox for customer, spamassassin have status (default):
HTML:
Status false
The score that a message must
receive to qualify as spam
What to do with spam mail move
Add the following text to the true
beginning of subject of each
message recognized as spam
Modify spam mail subject text ***SPAM***
Black list
================================
Server-wide black list:
User's black list:
White list
================================
Server-wide white list:
User's white list:
But i want it:
HTML:
Status false
The score that a message must 7
receive to qualify as spam
What to do with spam mail text
Add the following text to the true
beginning of subject of each
message recognized as spam
Modify spam mail subject text ***SPAM***
Black list
================================
Server-wide black list:
User's black list:
White list
================================
Server-wide white list:
User's white list:
Not Move, it only text at "What to do with spam mail text"
How i can do it ?
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Jun 26, 2014
This is applies to both Horde and roundcube webmail client software;
Using Plesk 11.5.30 with Horde 5.1.5 or roundcube 0.9.5 on CentOS Linux release 6.5 (Final).
We have seen this behavior occur on multiple servers.
Clients experienced slow to no response after executing a search, which eventually results in a failed to communicate with the server-error in the webmail client.
The Apache server log shows script time-out errors when searching larger mailboxes (i.e. larger than 950 MB), this does not happen on smaller mailboxes.
We have seen errors like the following in the Apache server error log with Horde (personal data like IP-address and domain name are x'ed out):
[Thu Jun 19 14:55:06 2014] [warn] [client xx.xxx.xxx.xxx] mod_fcgid: read data timeout in 45 seconds, referer: http://webmail.xxxxxxx.com/imp/dynamic.php?page=mailbox
[Thu Jun 19 14:55:06 2014] [error] [client xx.xxx.xxx.xxx] Premature end of script headers: ajax.php, referer: http://webmail.xxxxxxx.com/imp/dynamic.php?page=mailbox
And with Roundcube:
[Tue Jun 17 13:02:04 2014] [warn] [client xx.xxx.xxx.xxx] mod_fcgid: read data timeout in 45 seconds, referer: https://webmail.xxxxxxxxxxx.com/?_t...d=19445&_mbox=INBOX&_caps=pdf=0,flash=1,tif=0
[Tue Jun 17 13:02:04 2014] [error] [client xx.xxx.xxx.xxx] Premature end of script headers: index.php, referer: https://webmail.xxxxxxxxxxx.com/?_t...d=19445&_mbox=INBOX&_caps=pdf=0,flash=1,tif=0
Steps to reproduce:
- use a large mailbox (950 MB or higher)
- login to the webmail (Horde or roundcube)
- do a search in the search field on the top right
- the time-out error should appear in the server Apache error log (after at least 45 seconds)
This seems like an inefficiency or bug in the search query that searches the user's mailbox. Is there any other way we can prevent this issue and the error messages?
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Dec 29, 2007
I am running cpanel and am trying to delete all mail from one particular mailbox. What is the command for doing this? I thought it was this:
# cd /home/USER/mail/
# echo > inbox
However that does not seem to work?
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May 27, 2013
It is possible to have anti-virus and anti-spam enabled by default when we go to "CREATE E-MAIL ADRESS" -> "SPAM FILTER" / "ANTI-VIRUS" is always disabled.
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Nov 25, 2014
We tried to restore the backup from source server 11.5 to destination server 12.0 , while uploading backup file to server repository & restoring it throws below error:
Internal error.The page cannot be displayed because an internal server error has occurred.
Error: Unable to upload the backup file (backup_nov23_******.com_info_1411230058.xml.zip). The file was modified, corrupted, created on another server or in an older Plesk version that does not support signing of backups. If you trust this backup, then select the "Upload backup files without valid signatures" option and repeat uploading.
Warning: The uploaded backup file (backup_nov23_**********.com_info_1411230058.xml.zip) was modified, corrupted, created on another server or in an older Plesk version that does not support signing of backups. Before restoring data from this backup file, make sure you can trust the source of this file.
We have excluded Plesk files from Antivirus as well but still we are facing the same error.
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May 28, 2015
I'm having difficulty sending an email to another email address (with a different domain) which is on the same VPS.The trouble is, on the other domain's VPS control panel, within the DNS settings, the MX records have been pointed externally (to an exchange server). Their email is turned off. But bizarrely, their mailbox is full.
It seems as though Plesk is ignoring the MX records, and sending MY email internally to the OTHER domain's mailbox on the same VPS.How do I get Plesk to send my mail to the correct EXTERNAL MX records?
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Mar 8, 2015
Plesk Windows 12, MailEnable mailserver
I added users directly to mailenable (using their migration utility to import from an old mail server which plesk does not support). The domains exist in plesk but not the individual email users/mailboxes.
Now I want to add those email users to plesk but it doesn't let (not surprisingly), when I try to add a user it returns an error: "Unable to update the mail account properties:mailmng failed: MEAOPO.Mailbox.AddMailbox failed"
My question is: How can I add the users that already exist in MailEnable to the plesk configuration? (i.e. ignore the error and add the user to the plesk database, or even better yet if plesk can read the configuration and add all users)
Tthe plesk kb articles suggest running mchk.exe but that is designed to take users from plesk and add them to mailenable, I need the reverse).
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Jan 22, 2014
I have a plesk 11.0.9 on a windows server 2008 R2 which has MailEnable. One of my customers faced a problem to send emails from one of his local mailboxes to another of his local mailboxes! He got this error:Your message did not reach some or all of the intended recipients.The following recipient(s) cannot be reached.Server error: '550 Requested action not taken: mailbox unavailable or not local'
But we are sure the recipient mailboxes exist and work fine!I checked this link: URL....It dosen't work for this case.
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Mar 26, 2015
How can I get access to configure and resend the welcome email that goes out to new customers/domains?
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Dec 5, 2014
so my website is working perfectly fine for a few months now, and im looking to use Roundcube instead of Google Apps.What are the DNS settings i need to change to for my domain registrar?Currently i have the following records, and it can only send email, and not receive.
A Records @ IP Address
A Records webmail IP Address
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