Plesk 11.x / Linux :: Constant Alarm Level Changed Emails

Jul 21, 2012

This problem has been reported before Plesk Panel 11. What's the current solution for this problem? I've got this problem since I upgraded to Plesk Panel 11.09.

I'm getting spammed with emails like:

Server health parameter "Services > Apache memory usage" changed its status from "green" to "yellow". Click to expand...

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Plesk 12.x / Linux :: Constant Alarm Level Change

Jul 20, 2015

Not sure why, but for some reason lately our Plesk installation randomly sends us notification emails about alarm level changes which go from Green to yellow, yellow to red, then goes back to normal over time. No changes were made on the server for these constant changes and emails to occur. We have a customer who also has the same issue.. Both focus primarily on nginx with little to no usage of apache.

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Plesk 12.x / Linux :: Changed Mailserver - Open Xchange Inbox Shows No New Emails

Jun 12, 2015

I changed the Plesk mailserver from Courier to Dovecot. All went good, but after the Install i can not see new E-Mails in my Inbox. Even the Search does not Work.

I can change the Mailserver again and use Courier. This works and i can see my emails. But only with Courier.

Some details:

Inbox has 100 E-mails. After scrolling down to the first emails, i can even see the newest email. But i have to scroll down and load all E-Mails.

Changing "Sort by" from "Date" to "Unread" all emails appear, even the latest. But changing to "Date" the newest email is missing again. Only a Number on my Inbox button shows me there has to be a new email in there.

The Open Xchange Team can not find any errors, the open xchange log looks good.

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Plesk 11.x / Linux :: Constant Unable To Connect To Database While Upgrading / Repairing

Aug 11, 2014

I had Plesk 10 installed on my openSUSE system (was a low version, maybe 11 or less) and then decided to upgrade to 11.5. So I did distribution upgrades to openSUSE 12.3 and everything went smoothly, except for some services like mysql and php. So I used Plesk autoinstaller to fix the php error and edited an outdated line in mysql configuration and both services ran smoothly!

Then I downloaded Plesk autoinstaller and ran the autoinstaller, but was surprised by this error message:

===> Checking for previous installation ... found.
ERR (3) [panel]: Error during product key mode determination, details: Unable to connect to database: ; trace: #0 /usr/local/psa/admin/plib/functions.php(2821): isPpaKeyRequired()
#1 /usr/local/psa/admin/plib/common_func.php3(11): require_once('/usr/local/psa/...')
#2 /usr/local/psa/admin/plib/api-common/cu.php(5): require_once('/usr/local/psa/...')
#3 /usr/local/psa/admin/sbin/httpdmng(8): include_once('/usr/local/psa/...')
#4 (main)

Unable to connect to database:

- My MySQL version is: 5.5.33 openSUSE package
- I did run mysql_upgrade with my admin username and password (password from: /etc/psa/.psa.shadow) and it worked successfully and fixed all of the errors, I did so after running the auto installer first, but then ran the installer again and the problem was still there
- I can access my web page, but it still doesn't connect to MySQL either.

I believe this is a problem with MySQL, but how can I make sure or detect what exactly the problem is

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Plesk 11.x / Linux :: Changed Panel SSL Certificate But Webmail Still Uses Old One

Jul 7, 2014

I created a new SSL certificate and made that the default for the Panel in the SSL Certificates section. That works fine.

But my webmail URLs are still using the old certificate. E.g. https://webmail.mydomain.com

How do I update to the new certificate for webmail?

EDIT: creating a certificate for mydomain.com and using it in the Hosting Settings section did not work.

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Plesk 12.x / Linux :: MySQL Password Changed During Installation

Oct 15, 2014

Is it possible, that the script changes my admin password for MySQL? I can not connect to my MySQL Server any more.

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Plesk 12.x / Linux :: Default Path Changed - Permission Denied Error

May 5, 2015

Not sure what is going on with Plesk.. I've modified and saved a specific service plan with the session.save_path to have a location by default to be /tmp/ and for some reason it isn't changing all customers accounts with the modified settings of the location to be /tmp/. In order to resolve the issue, I'd have to manually change the "default" option on each websites php settings session.save_path to /tmp/ instead of Plesk syncing the correct settings based on the modification. Because of so, I am receiving the following error below on a customers website below:

Warning: Unknown: open(/var/lib/php/session/sess_f9bffgv0ddrjo9geb6frhut5d7, O_RDWR) failed: Permission denied (13) in Unknown on line 0 Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/lib/php/session) in Unknown on line 0

After making changes, I've tried the following in command line:

service php-fpm restart
service httpd restart
service psa restart

None which have resolved the issue.

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Plesk 12.x / Linux :: Certificates Not Appearing At Domain Level

Nov 24, 2014

We're working with a new Plesk 12 server, I have migrated a bunch of sites from an old server, and all SSL enabled sites and certs have come across correctly, however if I add a new site, and SSL cert, the cert is not selectable at domain level, and is not being served at all.

My process is:

At settings level - create new CSR and enter certificate received from provider.

Then select this cert on the IP address management screen.

This has always worked, and presumably still should. But at domain level, Plesk is only allowing me to select the default cert. And even though I have linked the cert to the IP, it is not being served to browsers.

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Plesk 11.x / Linux :: Changing Spam Assassin Default Level For Each Account?

Aug 30, 2013

Is there not a way to change the default for the spam assassin level when creating a new mail account and still have the ability to change it individually if needed?

I changed it in the spamassassin config file /etc/mail/spamassassin/local.cf and in the server mail settings, but it still reads 7 when I create a new account and go to turn on the spam filtering. Does this value come from the db?

I can write a script making api calls? but surely there is a way to change the defaults and still have the ability to change these from the default for each account if needed?

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Plesk 12.x / Linux :: SpamAssassin Setup Default Value From Server Level To Specific Mailbox

Jun 17, 2014

When I create Mailbox for customer, spamassassin have status (default):

HTML:
Status false
The score that a message must
receive to qualify as spam
What to do with spam mail move
Add the following text to the true
beginning of subject of each
message recognized as spam
Modify spam mail subject text ***SPAM***

Black list
================================
Server-wide black list:

User's black list:

White list
================================
Server-wide white list:

User's white list:

But i want it:

HTML:

Status false
The score that a message must 7
receive to qualify as spam
What to do with spam mail text
Add the following text to the true
beginning of subject of each
message recognized as spam
Modify spam mail subject text ***SPAM***

Black list
================================
Server-wide black list:

User's black list:

White list
================================
Server-wide white list:

User's white list:

Not Move, it only text at "What to do with spam mail text"

How i can do it ?

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Difference Between Level 1, Level 2 And Level 3 Tech Support

Oct 10, 2009

Is there any preset criteria for it like Level 1 includes a, b & c, Level 2 includes d, e & f and level includes x, y & z?

I know the difference in General but, I wanted a specific answer.

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Plesk 12.x / Linux :: Prevent IP In Emails

Sep 27, 2014

I use CentOS 5.5, Plesk 12 and Atmail. When I log in to

webmail.example.com

by browser and send emails to others, my home computer IP is attached to emails as X-Origin. I even used Thunderbird to send emails and same issue happens.

How can I prevent Qmail or (Atmail) to add my home computer IP to X-Origin? I am even OK if the server IP is attached to emails rather than home IP.

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Plesk 11.x / Linux :: Autoreply On Emails Via SSH

May 27, 2014

Is there a way to setup auto replies for emails via ssh?

I'm still having issues after our server provider destoried the database and refuse to fix it and need to urgently add an auto reply to an email.

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Plesk 12.x / Linux :: How To Block All Emails Except From One IP

Dec 19, 2014

I use a spam protection service. It works as following : -My DNS are configured to point to a server (sever A) which is configured to filter spams. -If an email is not a spam, the first server send it to my mail server (server B).

But some spammers found a way to bypass the protection : They send directly their email to my mail server (server A). So, i want to allow only emails coming from the server A IP.

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Plesk 12.x / Linux :: IP Not Send Emails

Jun 26, 2015

I have Plesk 12 with Centos 7.1. When I have to send emails with my IP gives error:

Subject 'Tews'
Server: 'smtp.xxxxxxxxx.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 25
Secure (SSL): No
Socket Error: 10060

However any other IP I can send emails. How do I fix this?

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Plesk 11.x / Linux :: Automated Emails For Server

Nov 17, 2014

I am using a Linux server together with Parallels v10.31 ... Unfortunately I get little or no real support from my host so and if I do it's cryptic.

I have been getting a large amount of emails from my server [hundreds daily].
I have attached a screen grab indicating type of email being sent.
I have created only one cron job and that was to reset the RAM on a regular base.

Also is it safe to update to the latest version without a major disaster happening....

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Plesk 12.x / Linux :: Duplicate Emails After Update To 12.0.18

Jul 17, 2014

After updating our server from plesk 11.5.30 to 12.0.18, one of our subscribers is receiving duplicate emails, a varying number anywhere between 5-15 of the same message!

Running plesk 12.0.18 on a CentOS 6.4 Cloud Server

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Plesk 12.x / Linux :: Sites Do Not Send Emails

Apr 30, 2015

Started after last update 12.0.18 Update #44 (on CloudLinux): I can send mail wia created mailboxes, but sites can not send mail, contact forms say "Failed to send your message." maillog file also do not indicate sending any messages from domains. Wordpress restore password claims:

"The e-mail could not be sent.
Possible reason: your host may have disabled the mail() function."
php.ini is default:
safe_mode = Off
disable_functions = is empty

The issue about not sending mail from domains was - old versions of LVE anf CageFS are incompatible with latest plesk update, updating them caused all sites in Cagefs to throw error 500 with log string: "SecureLVE jail error Invalid regexps: no match for path to base home directory". It was fixed by changing cagefs.base.home.dirs regexp to the real sites folder location. Enabling cagefs back removed one of the files it shouldn't:

"Removed file /var/cagefs/81/xxx/etc/php.d/soap.ini"
So be carefull to place necesssary files back.
For now everything works.
Click to expand...
Click for original message

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Plesk 12.x / Linux :: Allow Incoming Emails Only From One IP Address?

Apr 21, 2015

On my plesk server, i have several emails account. These email addresses should receive only emails send by a specific server. But for now, they can receive any email, including spam.

So, i would like to block all emails that are not coming from the allowed server.

How can i do this in plesk ? As i am not a very good server admin, can you tell me exactly what i need to do in plesk?

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Plesk 12.x / Linux :: Firewall Blocks Emails Every Day

Sep 14, 2014

I have a brand new and fresh installed server with:

Parallels Plesk v12.0.18
openSUSE 13.1

My Problem is, every day i have to click on activate in the settings of the firewall. Otherwise i have no Mail. The rest (Hosting, etc.) works fine.

No changes in the firewall settings where made, just a migration from my old server.

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Plesk 12.x / Linux :: Can't Receive And Send Emails

Oct 16, 2014

I just moved from DirectAdmin to Parallels Plesk and already love the interface. Much better than DA in my opinion.

Let's get to the problem:

When I make a new email account I can login to this account on webmail.domain.com (roundcube) and receive and send emails. Now when I want to use this account on Apple Mail i'm not sure which ports I need to use.

For the incoming mail server I use: 143
For the outgoing mail server I use: 587

Now when I look at my mailbox it gives me a warning sign. The outgoing mail server gives a green dot, but the incoming mail server gives me a red dot.

- So sending mails works.
- And receiving mails don't work.

I am using IMAP and have enabled the SSL box. I don't know if i need to check this, because i'm not running on an SSL certificate.

Are the ports that i'm using right? And should I enable the SSL checkbox?

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Plesk 12.x / Linux :: All Emails Marked As Spam?

Apr 2, 2015

I am dealing with a situation which i cannot understand. I am running an website for a resort and occasionally i am sending e-mail stop the people who book villas using the website. By occasionally i mean last year i sent 2 e-mail campaigns with a proper spam score.

However, at this moment, even the e-mails that i receive from the website's contact form arrive as Junk into Gmail for example.

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Plesk 12.x / Linux :: How To Move Emails From And To Server

Sep 16, 2014

I have 2 Plesk server and I want move everything from old server to new server. I can move my site downloading via ftp but how can I move my email message to new server? when I creating backup with backup manager I think everything is backed up but when I trying to restore that backup on new server I am getting invalid signature error and email message was not moved (only account created)

Is their any way to moved email message automatically? I checked on /var/lib/psa/dump and I see their many backup files created like apache file, conf, info, logs, vhost ?

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Plesk 12.x / Linux :: Postfix - Outgoing Emails Getting Spam

Oct 21, 2014

I have a hard problem with my VPS. I have postfix as mail server on plesk 12 under ubuntu 12.

I dont know why the outgoing mails of all my domains in my servers are getting spam in servers like gmail, yahoo, hotmail...

I'm using mxtoolbox to fix errors and warnings and finally fixed all of them, but my mails are still outgoing to spam.

In mxtoolbox actually I have no mail server errors / warning, u can see it with, for example, this one of my domains: [URL] ....

Headers:

This message is an automatic response from Port25's authentication verifier service at verifier.port25.com. The service allows email senders to perform a simple check of various sender authentication mechanisms. It is provided free of charge, in the hope that it is useful to the email community.

[Code] ....

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Plesk 12.x / Linux :: Cannot Send Receive Emails After Migrate

Oct 31, 2014

I had made the backups of subscription and of whole plesk too and migrate it to other server. It seems all to be fine, but I cannot send or receive emails In Tools & Settings -> Server-Wide Mail Settings - > Mail Queue I see all mails stored there. The IPs was changed yesterday, and now I can see that WHOIS Infos was chanfed too, the domains are online.

On old server I had no problem with sending of emails (post), it is stil on, because I had not by all domains changed the DNS-Records yet.

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Plesk 12.x / Linux :: Bounce Emails Are Getting Stack In Queue

Sep 13, 2014

All bounce emails are getting stack in queue (deferred). I tried a few suggestions I found around but nothing changed.

Ubuntu 12.04
Postfix
Plesk

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Plesk 12.x / Linux :: DKIM Not Available / Marking All Emails As Spam

Dec 22, 2014

So, I have been searching everywhere online and have not come to a fully working conclusion with the issue regarding outgoing emails going to spam via gmail, hotmail, etc.Domain keys are activated, but it seems that domain keys is deprecated, making it useless when it comes to spam detection for email servers such as google, aol, etc.

The only alternative found was here: URL.....But that means that every customers DKIM will have to be created manually via command line. This would be a mission when having over 500+ ongoing customers signing up.Will you guys be implementing DKIM automation for Plesk? I am pretty much against trying to use c(p)anel + Centos and just love Plesk. So I prefer Plesk any day..

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Plesk 11.x / Linux :: Exporting Emails From Mail Account

May 29, 2014

One of my domains has been moved to another hosting company, and now I need to export all emails from the mail account in Plesk in order to import them to the new mail system. I figured the easiest way to IMPORT is to access the new mailbox via Outlook, and import as a .csv file. But I need exporting all the emails from the inbox and sent folder into a .csv file.

I've found the location of the mail box (var/qmail/mailnames/domain.com/user/maildir) but now I'm stuck and don't know how to proceed. Is there an easy way to export all emails?

I've tried through webmail (Roundcube) and there is a "download mail" feature that downloads the message in eml format, but that doesn't work on bulk, only for one mail at a time (and this isn't an option for me since we are talking +1000 emails). Also I'm a bit usure on how to import eml files to outlook (drag'n'drop doesn't work), so a csv option would be perfect.

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Plesk 12.x / Linux :: Forwarding Emails Causes Softfail On Gmail

Feb 21, 2015

I setup an email account into my Plesk 12 to automatic forwarding all emails to an gmail address. But Gmail put all mails received into the Spam folder.

I revised the mail Header and its a SPF softfail causes because my server is not rewritting the sender envelope.

How can I activate SRS on my Plesk

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