Is there any companies that offer live support online or over the phone for hosting problems.
In other words
Can i hire a company that helps customers out with their problems online or over the phone?
The Web hosting industry embraced the benefits of outsourcing to maximize the profits.
Web hosting being a competitive business, it is imperative that any and every benefit that comes on the way is picked and used to its maximum. There are many companies which provide support for hosting companies.
Outsourcing support saves the Web hosting company a lot of money and time. Web hosting companies can focus on selling hosting plans while the outsourced support for the Web host can provide quality support to the customers and manage servers 24/7. The Web hosting company does not need to hire many experts who will check the overall quality of delivery to their existing customers and technical experts for managing/monitoring the server. Top outsourcing companies that provide support for Web hosts have an internal QA team that takes care of the quality.
In Web hosting industry it is critical that the servers are up and running all the time. It is expensive to have technical support staff on a 24/7 basis, add to it the cost of buying the software to help you manage and monitor the servers. Most of the companies that provide outsourced support for hosting companies have a complete setup needed for 24 X 7 support to customers like having 24/7 phone support, managing and monitoring servers and helpdesk support system. These things in mere infrastructure will increase costs of a web host, add to this the time needed to manage this setup and people. Hence outsourcing your hosting support is a smarter way.
I have found an webhosting company which offers on call support in India. I am searching for a good webhost which can provide me round the clock support.I have searched for that company in this forum and i couldnt find the details of it. So can you people help me to find out a hosting company which gives on-call support in India?
It would be good if i can find a hosting company which provide on call support within 5 days.
I have a managed dedicated box in Liquidweb for nearly 1 year and never call them by phone. Don't get me wrong, they have very good server and support via ticket so far until recently the server is getting ddos attack and have to be null route an ip address on the server.
I have a ticket about this issue and communicate back and forth however the ddos attack is very strong and the null route have to be continue. After many hours of null route, I decided to request to remove it to see if the ddos attack have been gone. As usual I submit the request through the old ticket but not getting any response after more than 30 minutes. I think the person in charge might be busy so I lift up my phone and call to Liquidweb for reminder of the message in the ticket.
Surprisingly the person who pick up the phone ask for the password of my account or the last 4 digits of my credit card number. I told him that I don't pay by credit card (I used paypal to pay) and he keep asking me my Liquidweb account password for verification purpose. I was stucked there because I don't know whether it is correct step to giveaway my Liquidweb account password? I finally told him that I will open a new ticket to remind them to reply to the message in the old ticket and hang up the phone.
Any Liquidweb customer here who have called them via phone support? Kindly share your experience here. Is the procedure to get account password for verification was one of the correct steps?
This question is mainly for the client, but anyone is welcome. I am curious how important is phone support when you are looking for a host. Does the host need to have one or not or does it even matter?
Support also includes billing and sales.
One of my hosts I am using is Cobrahosts. It looks like that they not giving support anymore, because their url [url] goes to 1 & 1. Also they don't reply to emails I send and their phone number is out of service. I am still paying them and my sites with them are online. Anyone can help me out with a contact number? Many
View 9 Replies View RelatedI would like to know a good reliable vps with online and phone support 24x7.
View 2 Replies View RelatedI own a IT/Computer related blog site & community right now. I have plans to contact the top 25-50 hosting companies posing as a potential new client. I plan ask questions similar to the following and publish it on my blog. (This project will be geared towards shared hosting only, on low to mid sized budgets.
1.) What are the exact specs of the shared servers you are using? Smp, Uni processors? What are the manufactures of this hardware?
2.) How many clients are added to a server before it's considered 'Full'? If your company doesn't use this method, then what is the average I/O, CPU, & Memory usage on a full server in the opinion of your company for shared hosting?
3.) What is your mass email policy? Emails per hour?
4.) Where is the physical location of your companies shared servers in regards to country, city, and state?
5.) Are you a Reseller? If so, with whom do you resell for?
6.) Physical location of Technical Support?
7.) What is the average wait time for a Technical Support ticket submission during server peek hours for your company?
8.) Do you currently have a link of client testimonials that includes URL's to the
clients website?
Do you think publishing this information to be public for each host would be illegal, imoral, or disrespectful in anyway? If not, does anyone have any other suggestions as far as questions that are usually not disclosed on hosts website in regards to shared hosting?
I still have some NT 4s and Windows 2000 servers out there. My main issues are these are very very old clients who will not want to move, either their programmers had long disappeared or they just had an attachment to their old servers.
Now what should I do with these? Or rather what do you guys facing similar issues deal with this? Migrate these old contented clients and risk breaking something or just leave it as it is?
I would like to discuss over new companies which have just put there steps towards hosting business.
I know many of the people here and everywhere believe that only established companies with a nice price tag of almost around $5 per month for smallest web hosting plan can give you best support and uptime. No doubt they can give you nice uptime but what about the support... leaving some companies all other big and established once do not offer you what you should actually get.
Companies with a huge customer base receives a large number of hosting support requests from there customers daily which they can not fulfill on time. Thus resulting in delay and some times inconvenience to the customer.
Where as on other hand new companies or mid level companies that just arrived or been in industry for a few couple of months is much better then them.
A solid reason to support this is if they want to be in this industry they will surely provide all the best of support and uptime and industry leading softwares and products to there client for the very low price as compared to other big ones.
Now the point to be noted is the people only don't believe new companies just because they are new... I don't understand the reason why people have a mentality of treating OLD IS GOLD....
When new companies just to establish them selves in this market are offering tons of services for a much lesser price to what other big ones do then why do people think they are going to fall down... They too have there business plans setup or else they won't advertise it different forums and waste there precious time in which they could have done many other jobs....
I know this is a never ending topic but you surely need to broaden your thinking and start thinking about this second phase of hosting industry...
With my article I surely can't mentality of too many people but surely can start a step ahead of others to let people think on this....
Hope I can scratch some great minds with my writting and they can comment some great ideas and pros and cons...
2 Hosting Companies: One in California and One in NYC..
If they have exactly the same plan ( Same servers ) at the same price and I lived In NYC would it be better ( Faster ) for my site/forum to choose the NYC host?
What I need to know is it beter to pick a host who i live closer to?
I would like to know there is any.
View 14 Replies View RelatedWe are a hosting company with about 10000 customer domains. We are looking for a good spamfilter gateway and found Spamtitan.
Do you think SpamTitan would work well with so many customer domains? How many servers do you recommend for this amount?
I realized that in the admin area a lot is done with domain dropdown elements to choose the domainname. This is for sure not the best solution with this amount of domains.
Our plan is, that customers don't have access to ST but only get the quarantine report mail. Will there be a resource problem in creating this report once a day for about 50000 mail addresses?
Are there any other hosting companies which are using ST?
I found that adbrite are using 10 name servers .
asia3.akam.net
aus1.akam.net
eur1.akam.net
eur2.akam.net
ns1-105.akam.net
ns1-232.akam.net
ns2.adbrite.com
ns4.adbrite.com
usc2.akam.net
usw6.akam.net
could any one has for example 3 hosting accounts each one in
a ddifferent hosting company , could it be possible to put all Name Servers
of 3 different hosting sites under one domain name ?
How many companies have you come across that offer different dc location? Does it make their offer more attractive for their potential clients?
Marblehost.com offer you to choose between GB and USA location? Or am I misreading their post as it seems unbelievable...
[url]
Are there any recommendation on good hosting companies which can provide good support, excellent uptime, >50GB space, >1GB mySQL/MSSQL database space and supports ASP.NET 2.0 and AJAX with a resonable price?
View 8 Replies View RelatedI have a reseller account with over 100 websites I am hosting. They all have databases or ssl or ecommerce etc so they are pretty intense. I really want to switch hotsing companies.
View 7 Replies View RelatedGoing for a Hosting company Directly or Going for a Reseller that sell's space of a Particular Company?
View 14 Replies View RelatedChanging hosting companies is pain, let's admit it. You don't know what you're getting until you get it. Yes, it's like blind date.
The hosting company is talked up and fake reviews are posted in hopes of getting an affiliate commission. Some "companies" are actually Uncle George with a reseller account acting like he has a staff of 20 people.
So recently I was looking to 'downsize' after having a dedicated server for 20 months. There's was a hiccup with the hosting company. The email file permissions was constantly getting changed. It was a mystery because everytime tech support fixed it; the next day, it would happen again!
The operations manager was in contact by telephone and even gave me his cell phone number. I was also in telephone contact with Tech Support constantly until they have found the culprit - an old, invalid Cpanel Skin.
After the ordeal, I praise the team and company. But a week later, Omaha Steaks should up at my doorstep. Wow!
Well, now it's a year later and I need to downsize.
I looked at BlueHost, HostGater, Ixhosting, HostingExcellence and others... I could NOT believe what they offered for the money. I looked and looked.. and was excited that I could downgrade from a dedicated server and save $150 a month!
Finally, I decided to try BlueHost reluctantly.. as a test. But I tried to sign up for 30 minutes and the site was down. Uh-oh....
My gut - This is a wake up call.
Stick with what's WORKING.
I immediately emailed the Operations Mgr that hosts my dedicated server. Told him what I wanted. I needed a reseller account with additional IPs. He directed me to exactly what I needed and then asked if we could work something out on my current server. But with my sites slacking off, I just settled on a Reseller account.
They transferred everything and the site got a Internal Error (500).. err.. but don't worry - Tech Support found the .htaccess file was using suexec on the old server. So they commented it out and the sites appeared.
The POINT IS: Stick with WHO you know and What's WORKING. Yes, the current host may be a few nickels more than the Popular Hosting companies advertising in the magazines.. but they do NOT beat the support I've received over the last 20 months.
Final Review: I cannot praise HostDime enough. They are awesome. Mike K. is fantastic. I will keep my account there and it will run into the 3 third year in a few months.
www.HostDime.com is a REAL company, charging very reasonable rates, and you get the best support ever. They guys & gals won't give up until they solve the problem.
If you're considering moving hosts, try them.
namely, budget prices on servers. in particular unmetered bandwidth.
steadfast and hivelocity are the two I know of, but I'm wondering if I'm missing any.
I'm in the middle of moving a bunch of sites from one hosting company to another. For most of the sites, I downloaded the files via FTP from the original server to my local hard drive. Then I uploaded them from my hard drive to the new hosting company/server.
It seems like many of the files -- especially swf files and some image files -- were corrupted. I'm thinking something weird happened with the extensions but I'm not sure.
All extensions LOOK ok but I'm wondering if either my computer or the server is hiding an extra extension. Somewhere today, I saw a file go by called index.swf.fla, which makes no sense at all. And yet, on both the server and my computer, it just says index.swf which is what it should say.
While every decent host claims 99.99% uptime, its amazing why most rather almost all hosting companies fail to display the related statistics from independent source on their sites.
View 14 Replies View RelatedI own a semi-popular downloads website which I host on one server while the actual files/downloads are hosted on another server. This downloads server is very low-end ( AMD Sempron 3000, 1 GB RAM, 120 GB HD, CentOS with lighttpd, no control panel, etc.) and is connected via a 100Mbit shared line with a 3300GB bandwidth limit. Originally, I had it on a 10Mbit dedicated unmetered line but I hoped that by upgrading to the 100Mbit, I'd get better burst speeds, faster transfers/downloads, and a bit more bandwidth in general. Well, this doesn't seem to be the case so I'm looking for a new server or file hosting service hopefully on a better and faster network.
Right now, I'm considering the following companies/services:
* Profithost.net - Decent Dedicated server with nice bandwidth
* Redhostservers.com - OK Dedicated server with awesome bandwidth
* Server4you.com - Great Dedicated server with good bandwidth
* File-services.com - Decently priced pure file hosting with OK features
* MegaUpload Business account with Hotlink Quota - Decently priced pure file hosting with nice features
Do the hsting comapny provide a system for you website for users to login or register
or do i have to do it myself
I like to know that the companies who claim to be "wordpress expert host" are really different than other hosts or they just try to attract wordpress users?
For example
[url]
I want to buy a hosting service with following feature
1 SSH
2 SSL
3 Rsync
4 SVN
5 Wordpress, Drupal support ( plan to run multiple wordpress and drupal site in this hosting plan)
6 multiple domain name support in one hosting plan
7 a lot of bandwith
8 great customer support, and low down time
I do some research and have a chat with justhost.com and they seem to support everything i need however, after reading some review seem like they try to force you to update to dedicate server when your bandwidth is up.
I see a lot of dedicated server companies providing the "same" types of servers but what about phone servers?
I'm looking for a server that can be used as a PBX System, auto-dialer and predictive dialer with a good per minute long distance rate. We're currently paying 3.5 cents per minute and at around 16,800 calls per day (35 calls per minute / 8 hours per day) on an outbound campaign it gets pretty expensive.
If there are no dedicated server companies that can provide this I'm not opposed to purchasing a dialer system and co-locating it. Again, would need a co-location company with good phone rates.
I am currently using WHMCS and am interested in integrating mobile billing (phone or sms) into my payment options. Does anyone know of a payment process that allows phone billing that can be integrated with WHMCS?
View 2 Replies View RelatedHey all. I have some legacy web applications that requires MySQL 4.X to function. Too much pain to upgrade. Can any of you recommend a VPS linux hosting provider that you can vouch for, who also support MySQL 4?
I am currently using MediaTemple GS which has MySQL 4 support; however, recent problems have made me want to consider other options. Unfortuantely, MediaTemple DV (thier VPS option) does not have MySQL 4 as an option.
Many thanks.
Harrison
I have some legacy web applications that requires MySQL 4.X to function. Too much pain to upgrade. Can any of you recommend a VPS linux hosting provider that you can vouch for, who also support MySQL 4?
I am currently using MediaTemple GS which has MySQL 4 support; however, recent problems have made me want to consider other options. Unfortuantely, MediaTemple DV (thier VPS option) does not have MySQL 4 as an option.
I am currently hosted with HostFresh on their HongKong sever (Shared Hosting) and my site has been down for 7 days now!
I tried emailing them for several days, before calling their US phone line 3 days ago, which I was told they could not help and had to wait for an emailmwhich i replied I had been waiting 3 days for a reply..... later that day I finally get a response for my email which asked what the hell is wrong and when it will be fixed, the simply say- site was nullrouted and have to wait for it to come online
this was 3 days ago now... I have sent 1 (sometimes 2) emails per day since, I currently have 8 open tickets, all ranging from the last 6-7wks - YES... I had open tickets when this all began t do with me paying my bill twice, which i heard nothing for weeks so I did a charge back through PayPal.. another mater.
Does anyone else have this problem with support there?
and with the site?
is there a way I can get my files of the server and DB?
can someone please advise what I should do?
I am hopeless with out them as they have my site files, otherwise i would have dumped them days ago!
by the way, I have emailed them number of times, they just ignore me, I am going to be calling again t the U.S in the morning, though they have no idea, and frankly nor do I - I need my DB it has my whole site for the last 18mths on it - over 10,000 members info.