I have a managed dedicated box in Liquidweb for nearly 1 year and never call them by phone. Don't get me wrong, they have very good server and support via ticket so far until recently the server is getting ddos attack and have to be null route an ip address on the server.
I have a ticket about this issue and communicate back and forth however the ddos attack is very strong and the null route have to be continue. After many hours of null route, I decided to request to remove it to see if the ddos attack have been gone. As usual I submit the request through the old ticket but not getting any response after more than 30 minutes. I think the person in charge might be busy so I lift up my phone and call to Liquidweb for reminder of the message in the ticket.
Surprisingly the person who pick up the phone ask for the password of my account or the last 4 digits of my credit card number. I told him that I don't pay by credit card (I used paypal to pay) and he keep asking me my Liquidweb account password for verification purpose. I was stucked there because I don't know whether it is correct step to giveaway my Liquidweb account password? I finally told him that I will open a new ticket to remind them to reply to the message in the old ticket and hang up the phone.
Any Liquidweb customer here who have called them via phone support? Kindly share your experience here. Is the procedure to get account password for verification was one of the correct steps?
We are a web company that currently has a WHM/cPanel server that we manage ourselves. However, we are looking for a service that will be on call for us 24/7 in case something were to go amiss and our technical team was not available to restart services, restart the server or do whatever technical troubleshooting was required to get things back up and running quickly.
I have found an webhosting company which offers on call support in India. I am searching for a good webhost which can provide me round the clock support.I have searched for that company in this forum and i couldnt find the details of it. So can you people help me to find out a hosting company which gives on-call support in India?
It would be good if i can find a hosting company which provide on call support within 5 days.
This question is mainly for the client, but anyone is welcome. I am curious how important is phone support when you are looking for a host. Does the host need to have one or not or does it even matter?
One of my hosts I am using is Cobrahosts. It looks like that they not giving support anymore, because their url [url] goes to 1 & 1. Also they don't reply to emails I send and their phone number is out of service. I am still paying them and my sites with them are online. Anyone can help me out with a contact number? Many
They have been amazing from the start. The server was up and running in no time, have had ZERO problems in the last 5 months excellent support, they fixed many issues that our incompetent website developers messed up, they went above and beyond every time. Always very friendly and helpful.
2 days ago our website was infected with an iframe virus, anyone who visted the site was infected with a trojan. This was due to the horrible job our developers did at setting permissions on the server and general stupidity. Once again, liquidweb came to the rescue, and worked tirelessly until they cleaned our site up, and brought it back online again. They even helped secure the site to help prevent this from happening again.
I honestly dont know what we would have done without their HEROIC support.
I thought this is simple question, but guess i m wrong.
<?php
require_once 'DB.php'; require_once "Auth.php"; echo "seems like pear cannot be found , oops,, help me out..."; ?>
this is acutal link: [url]
it only has 3 lines. I m getting error message,cuz file is not found. I called them twice and file 1 ticket and 1 reply. the last call they said tech still try to figure out what happens, maybe something wrong with my code.
I see a lot of dedicated server companies providing the "same" types of servers but what about phone servers?
I'm looking for a server that can be used as a PBX System, auto-dialer and predictive dialer with a good per minute long distance rate. We're currently paying 3.5 cents per minute and at around 16,800 calls per day (35 calls per minute / 8 hours per day) on an outbound campaign it gets pretty expensive.
If there are no dedicated server companies that can provide this I'm not opposed to purchasing a dialer system and co-locating it. Again, would need a co-location company with good phone rates.
I am currently using WHMCS and am interested in integrating mobile billing (phone or sms) into my payment options. Does anyone know of a payment process that allows phone billing that can be integrated with WHMCS?
Is there any service out there that provides a method for a registration to have phone activation codes? Basically the user would enter their phone number as part of a submission form, and the service would phone that number giving a code, then they have to enter that code to validate the rest of the process. Kinda like paypal.
Does anything like this exist, and is it affordable?
Captchas just don't cut it anymore, I'm thinking of consolidating all of my forums/services into one main account system, and use phone activation + a series of advanced captchas or something. This would also make it easier to ban as I would just perma ban the phone number too.
Any other idea to 1: stop bots, 2: perma ban someone? (need a unique piece of ID that can be validated)
Does anyone know if Line3 are just having phone problems or is it something more serious? The only phone number on their web site is unobtainable and has been for some hours.
Also, they're not answering online support queries.
I'm thinking to implement a solution for our VOIP system so that automatic calls should be done several times a day and to check that someone is responding or that it's ringing.
We are using AsteriskWin32 for now and for our needs it's working great.
i have read somewhere you can logon to your server via ssh on your mobile phone. Anyone know what software is needed and how to do this? I'm off on holiday at some point and i could do with an emergency backup plan! I use a Sony ericcson p900 (oldschool i know!)
My 2nd question is:
What enables/disdabled php to access files outside of root? On my current vps, i can't include files like using ../ or full paths to files/folders outside of the public web folder.
I am having a bit of trouble from a guy and he has managed to get my full details from my domain name even though I have them set private, how has he done this?
I am developing new module and installed SSL certificate using following API call.
Request call: <packet> <certificate> <install>
[Code]....
But when i checked this domain by open in browser. the certificate is not installed. After lots of R&D i found that there are option of select SSL in hosting setting screen. The default selected SSL is "default certificate".
I have changed this option to "not selected".
After this changes i have installed certificate again and it is working fine. So is it bug in plesk or it is default behavior Plesk Panel?
Within the past five days, we've received dozens of phone calls and email complaints about spam text messages. People are getting phone messages that read something like this,
"Gabrielle (different name each time) wanted you to see her blog Gabrielle.flapwhat.com"
The websites point to various Canadian Pharmacy sites hosted in China.
The texts will have a FROM address of XXXXX@vpls.net, but those names obviously don't exist at our company. Most of the victims are on Sprint and now the texts are being sent to Verizon customers also.
We've discovered that Sprint and Verizon have websites where anyone can type in a message to a phone. In addition, Sprint (not sure about Verizon), has a standardized email address for phones that looks something like NUMBER@messaging.sprintpcs.com. This appears to be an open-relay server that can take any from address and in this case they are putting in our domain (vpls.net).
We've talked to the FBI and Sprint. We've also sent a complaint to the Chinese hosting provider, but have received nothing back. Sprint has stonewalled us saying they have no system of recording were the texts are being sent from.
Just a heads up for other hosting providers if you run into this. We've burned many hours trying to stop this and in answering complaints.
Issue #1 Has anyone else noticed that JUST WHEN YOU NEED TO GET AHOLD OF MIDPHASE their %^&*() phone system goes down.
I swear they've programmed the ^&*( thing that way! Either "we're sorry, that option isn't available right now" (which is the Tech Support option) or you can't even get through.
Does anyone else find this issue with them?
And of course, their 24/7 online chat service just keeps on saying "All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly."
Some days ya can't win for losing!
Issue #2 Some idiot on the same shared server that I'm on has done something that has now blacklisted the IP my account sits on and I'd like to know what the normal time is to get something like this taken care of should be.
I was told it would only "take a couple of hours". Well, we're now pushing 12+ hours and it's still not taken care of.
Midphase indicated that it was an issue with another account on the same shared server.
Yes. It's probably my own fault for using a shared account and it's part of the risk I'm sure I take, but my gosh, this sure seems to be taking longer than I expected.
Meanwhile, the Black List gods have my emails held hostage. I can't send ANY emails out from my account because all the ISP's out there show the IP address my account rides on as black-listed because some dufas brain that shares' the IP address must have done something really stupid. Guild by association with the moron!
I am trying to get a feel out there if cPanel users would pay for a service say $5.00 - $10.00 a month where they can call in to a number and have access to their system. They would be able to reboot the server, restart services, stop and start services, get server statistics etc.
I'm trying to create a script to archive logs for 7 days but still delete them from the domlogs daily. Has someone already done this? The ideal solution would be to modify the CPanel script that deletes them after stats run but I'm not sure if thats protected code by CPanel. The other option would be to disable the delete logs after stats run option and to create a script to copy the logs somewhere else via cron and call the script that CPanel uses to delete the logs without restarting apache. This script would also move the files through directories and eventually delete them, therfore preserving the logs for 7 days. Any ideas?
I have created an untested script which should do this but I just need to know how CPanel deletes the logs without restarting apache.
Approx how many COD4 slots do you think i could get on the following spec server
Intel Core 2 Quad Pro Q6600 2.40GHz (1066FSB) 80GB Raptor 10,000RPM 2GB DDR2 RAM Linux OS or Windows XP Pro (not sure if I will fork out the extra for windows or not yet)
