HostFresh Hosting And Support
Sep 11, 2008
I am currently hosted with HostFresh on their HongKong sever (Shared Hosting) and my site has been down for 7 days now!
I tried emailing them for several days, before calling their US phone line 3 days ago, which I was told they could not help and had to wait for an emailmwhich i replied I had been waiting 3 days for a reply..... later that day I finally get a response for my email which asked what the hell is wrong and when it will be fixed, the simply say- site was nullrouted and have to wait for it to come online
this was 3 days ago now... I have sent 1 (sometimes 2) emails per day since, I currently have 8 open tickets, all ranging from the last 6-7wks - YES... I had open tickets when this all began t do with me paying my bill twice, which i heard nothing for weeks so I did a charge back through PayPal.. another mater.
Does anyone else have this problem with support there?
and with the site?
is there a way I can get my files of the server and DB?
can someone please advise what I should do?
I am hopeless with out them as they have my site files, otherwise i would have dumped them days ago!
by the way, I have emailed them number of times, they just ignore me, I am going to be calling again t the U.S in the morning, though they have no idea, and frankly nor do I - I need my DB it has my whole site for the last 18mths on it - over 10,000 members info.
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Nov 10, 2007
I have noticed over 10 sites hosted on HostFresh which are abusing my copyright and stealing softwares from a company which I'm affiliated with I sent hostresh email to abuse@ however no actions was taken its been almost a month since I sent the email out.
I asked them nicely to remove that infringing site but they do nothing I sent them another email today Waiting to see what happened and I wanted to bring this here for some advice what should I do if they do nothing after another month? I'm not much expierenced with this but the company is loosing a lot of money and I'm being pressured, hiring a lawyer is a lot of money too so I tried to get it fixed with emails but they dont want to help me solve this.
I know theres a hostfresh rep here
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Mar 14, 2009
The type of spam runs we saw late last year (Obama and BofA) are starting to pick up again in volume. We've seen Classmates being used as a theme and two days ago it was fake Facebook messages. Today it's back to fake Bank of America certificates.
As in all previous spam runs it leads to a site prompting you to download a fake Adobe Flash player. This malware steals confidential information and sends it to a web server.
In previous attacks this server was in Ukraine but it has now been moved to Hong Kong. If you see network traffic to the IP address 58.65.232.17 it's a bad sign.
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Jul 30, 2008
I purchased some services from hostfresh.com but after waiting 3 days for my hosting to be set up (just basic web host space) i decided to switch to wrzhost.com where i was ready to go within 10 min of buying the services. I sent a support ticked to hostfresh(before i asked for the refund) and a lady told me to contact sales , when i told her i was getting no reply she again told me to contact sales so i bought else where. I emailed sales and billing 2 times each and sent 2 support tickets to them over a week and a half but have gotten no reply at all and when i sent a ticket to the lady that was actually replying , she now wont reply to my tickets also.
Anyone else have a problem with them and how did you get your refund?
Paypal was used to pay
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Apr 25, 2008
I recently, 3 days ago, paid for a advanced package for 3 months ($47.85 USD)
Since my debit card appears to be expired, I decided to transfer the money directly from paypal. So I did, and sent a ticket in their billing system with the transfer details.
Yet, I haven´t received any sort of response ever since.
Sent two emails regarding the situation in their billing system, and three more in their support service aswell.
Nothing has happened, I have asked for refund obviously, maybe they have some kind of problem right now. But that is no excuse for not replying whatsoever.
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Jun 1, 2009
I want to buy a hosting service with following feature
1 SSH
2 SSL
3 Rsync
4 SVN
5 Wordpress, Drupal support ( plan to run multiple wordpress and drupal site in this hosting plan)
6 multiple domain name support in one hosting plan
7 a lot of bandwith
8 great customer support, and low down time
I do some research and have a chat with justhost.com and they seem to support everything i need however, after reading some review seem like they try to force you to update to dedicate server when your bandwidth is up.
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May 7, 2009
Hey all. I have some legacy web applications that requires MySQL 4.X to function. Too much pain to upgrade. Can any of you recommend a VPS linux hosting provider that you can vouch for, who also support MySQL 4?
I am currently using MediaTemple GS which has MySQL 4 support; however, recent problems have made me want to consider other options. Unfortuantely, MediaTemple DV (thier VPS option) does not have MySQL 4 as an option.
Many thanks.
Harrison
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May 7, 2009
I have some legacy web applications that requires MySQL 4.X to function. Too much pain to upgrade. Can any of you recommend a VPS linux hosting provider that you can vouch for, who also support MySQL 4?
I am currently using MediaTemple GS which has MySQL 4 support; however, recent problems have made me want to consider other options. Unfortuantely, MediaTemple DV (thier VPS option) does not have MySQL 4 as an option.
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May 3, 2007
I am writing a PHP/MySQL application which extracts information from a .DBF file on a remote server and then builds a web page.
However, I just found out that my hosting company doesn't (and won't) support the FTP functions within PHP and they won't enable DBF file support (extension=php_dbase.dll in php.ini)
Does anyone know if other hosting companies will do this?
Also, at the risk of asking a very broad question, is there a place to go to get consolidated reviews of web hosting companies?
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Jun 12, 2007
hosting that has PHP, MySQL, and Java. I have found [url]. I would like to know if lunarpages is any good, and if there is anything better. I don't want to spend too much but would like good service and the above specs.
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Mar 10, 2009
Does somebody knows free hosting with PHP, MySQL support? And without banners on the page
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Oct 2, 2009
I'm trying to find a bulletproof support hosting provider that will alowe me to install phplist and send high number of newsletters to customers. I have my dedicated SMTP servers... i just need some place to host my web sites and park my other domains....
and the hosting provider must not suspends my account for any complain form the 3rd party....
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Jun 1, 2008
Is there any companies that offer live support online or over the phone for hosting problems.
In other words
Can i hire a company that helps customers out with their problems online or over the phone?
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Apr 2, 2009
How much traffic can a typical $5/mo shared hosting account support?
A lot of them claimed "unlimited" bandwidth and storage. Of course there's no such thing as unlimited.
I have a site based on Python, Django, MySQL or Postgresql. It doesn't have any video or other bandwidth heavy elements, but the whole site is dynamic, each page takes about 5 to 10 DB query, 90% reads, 10% writes.
What kinds of traffic can a shared hosting account support for a site like that?
At stackoverflow.com, someone stated that a $5/mo shared hosting account can typically support 10-20,000 unique users per day or 100-200,000 pageviews/day. Does that sound about right?
Any recommendation for a good hosting company that'd suit my needs? My site will start small but hopefully will ramp up quickly. I'd like a hosting firm that can support that growth.
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Oct 10, 2009
It's imperative for you to know that web host features does not just stop with Unilimited disk space and unlimited bandwidth. There are other very salient features to which some people looking for a host provider have ignore, it is CUSTOMER SUPPORT.
You will not value the importance of a good customer support until you start having problems which you want resolved in the shortest possible time. For some host providers this is like telling them to do the impossible.
It is sad that some of the so-called reputable host don't even have a ticket system not to talk of an on-line chat system where you can ask questions and receive answers in real time.
So, for those of you that are new to hosting or want to change your host, then you had better look for a host that offers good customer support either by Chat, ticket system or forum.
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Feb 21, 2009
I'm needing to move one of my own websites, as the current shared host doesn't provide curl or full PDO support.
I'm tempted by the basic fasthosts linux home package, as I've used them before for a client, but I'm not sure if they're shared hosting includes curl/PDO support (I know their dedicated servers do, as I've just checked).
I've just sent an email to fasthosts asking, but are there any other hosts I should be looking at?
The site's nothing critical, with pretty low bandwidth needs, but the current hosts uptime isn't anything to shout about.
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Feb 15, 2009
I've been with Zoom for 2 years now, and I'm leaving as soon as I find another host.
Here's why: once a month, for the last 3 months, emails I send to a Yahoo.com address are bounced because Yahoo is blocking all email from my mail server. When this is finally dealt with, it turns out Yahoo blocks everything coming from Zoom (or my shared server -- sorry I'm not technical) because of spam originating there. Now, *I'm* not sending spam, and spam is annoying enough to deal with in my in box, but now other people sending spam are stopping me from sending my little 20-30 emails a day!
Here's how tech support has worked for me when this problem comes up:
1. I go on and open a chat with support.
2. Someone In India eventually says hello to me.
3. I state my problem.
4. Long wait.
5. Someone In India eventually comes back and says "hello" again.
6. Now I'm pissed. I tell Someone In India what the problem is and give her email
headers and tell her to pay attention.
7. Another long wait.
8. This Someone In India gives me an email address at zoom to email directly about this problem.
9. I email TheAddressIWasGiven @ zoom explaining my problem...and THAT EMAIL BOUNCES! Despite the irony of having an email begging for help with bounces get bounced itself, I am not amused.
10. I go to call Tech Support... DOH! They no longer have phone support.
11. I fill out an online support and send it in. I wait No reply. Emails to Yahoo still bouncing.
12. I fill out another one. I wait.
13. I get an email telling me my second support request is being closed since they are working on the first one. Really? First I've heard of them working on it.
14. 20 minutes later I get an email saying they're working on the first request.
15. A day or so later, I get an email telling me it will all be fine in a day.
16. Sometimes it's fine, sometimes I get another email telling me to go to Yahoo and fill out a form to get them to unblock it.
17. I fill out a form at Yahoo and it gets unblocked within hours.
I am currently suffering from the latest email bouncing and am at step # 14.
Which is what drove me here to find a real host. Something about getting lumped in with spammers is just....icky. Yucky.
Also, they spontaneously took my little web site off line several times because they messed with directories. It took days to get right. My business is not web-based, but it was still annoying.
Anyway, there's my cautionary tale about Zoom . A few mistakes are forgivable, but this is too much.
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Sep 6, 2008
There are a lot of people whether their web hosting providers are good or not. After months of purchasing their web hosting account they might discover that their web hosting providers are so bad. Therefore, you’d better checking your web hosting provider.
One of the most important parts related to web hosting is the supporting services. So when you purchase a new web hosting account, try to check their supporting services. Try to ask them a few technical questions even you don’t have a problem. It just tests their supporting quality. How do they answer your questions quickly? Ask yourself this question. If they spend a lot of time “two or three days”, it might be poor service. For this situation, my advice is to cancel your account. The most of web hosting companies offer 30 days money back and try another web hosting company.
There are many supports kinds:
* HelpDesk
* Live chat
* Supporting via Phone
* Supporting forum
* And so on
This is all about the supporting part for your web hosting provider. So this is very important to check this service.
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May 21, 2008
The Web hosting industry embraced the benefits of outsourcing to maximize the profits.
Web hosting being a competitive business, it is imperative that any and every benefit that comes on the way is picked and used to its maximum. There are many companies which provide support for hosting companies.
Outsourcing support saves the Web hosting company a lot of money and time. Web hosting companies can focus on selling hosting plans while the outsourced support for the Web host can provide quality support to the customers and manage servers 24/7. The Web hosting company does not need to hire many experts who will check the overall quality of delivery to their existing customers and technical experts for managing/monitoring the server. Top outsourcing companies that provide support for Web hosts have an internal QA team that takes care of the quality.
In Web hosting industry it is critical that the servers are up and running all the time. It is expensive to have technical support staff on a 24/7 basis, add to it the cost of buying the software to help you manage and monitor the servers. Most of the companies that provide outsourced support for hosting companies have a complete setup needed for 24 X 7 support to customers like having 24/7 phone support, managing and monitoring servers and helpdesk support system. These things in mere infrastructure will increase costs of a web host, add to this the time needed to manage this setup and people. Hence outsourcing your hosting support is a smarter way.
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Nov 6, 2008
I'm currently with hostgator and bought website which uses LayerPanel control panel under another hosting provider which down always, and hostgator not support that panel only CPANEL, please advice any reliable hosting like hostgator which can support LayeredPanel with live chat support 24/7 as it's at HG.
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Aug 4, 2007
My current host has just shafted me by discontinuing PDO_MYSQL support on my setup without warning (my sites now don't work and they won't do anything to rectify it).
I found another host and asked sales about the PHP version and whether PDO_MYSQL was available and was given mis-information, so I'm now cancelling the service I signed up for this morning.
I need:
PDO_MYSQL (most people only support PDO with sqllite!).
PHP 5.2*+
Ability to install pear modules.
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Jun 20, 2007
Yahoo web hosting doesn't support .HTACCESS file. What is the solution for it on yahoo web hosting?
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Jan 5, 2009
Will it be a problem if I purchase a SSL certificate, but my current webhost doesnt support it?
I plan on purchasing the SSL now, and then later move the webhosting to a site that supports it?
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Aug 12, 2008
I had purchased an SSL certificate from Go-Daddy. The Tech support people at GigaPros were more than willing to give me the advice I needed and to get the certificate installed for me in very short order.
Polite courteous professional service, excellent response times and top notch support. This company offers excellent value for the money! I highly recommend GigaPros!
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Dec 18, 2008
I have several sites with Godaddy, but their lack of any real support leaves something to be desired. Does anybody know of a decent provider that has options for database support (mysql) and the like?
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Sep 26, 2008
Do they do a good job of supporting OSCommerce? I want to customize stuff using OSCommerce for my site. Let me know from those who have used OSCommerce with Cirtex hosting.
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Apr 22, 2008
I've been with Cyberpixels hosting for about 4-5 years now, and I tried to contact them about 4 months ago regarding login info for my ftp & domain since the original registration email was sent to a email account I had with a domain that just expired. Anyhow, 4 months later no tech support response! I've tried everything I can think of to contact them.. includeing phone.
This is a big problem for me because my business depends on my website and I can't access even the domain!! All my promotional work includes that web address (meaning I've spent thousands promoting a certin domain and now I'll be screwed if I can't access it).
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Apr 3, 2008
I am referring a friend to JaguarPC but he wants more options so he wants me to recommend 3 different shared webhosts to him. What are two other great shared hosting providers that have as good support as JaguarPC?
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Nov 15, 2007
Is there a good hosting reseller out there that handles customer support?
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Jul 15, 2007
We’ve been with PowerVPS for approximately two years given the positive recommendations from WHT.
Few days ago, our site was hit by the MPack Malware and has affected ALL domains on the VPS as well as the cPanel/WHM core file. We have since secured the vulnerability and cleaned the important domains. Yesterday (July 13th) we requested a full VPS restore to be initiated from the July 11th nightly backup to ensure any other unknown changes are rolled back. We were quite disappointed to be told that there was no backup from the 11th available and that the latest would be the 9th. This came as a blow as they advertise nightly backups for their VPS Servers.
Here is their backup process from their support site:
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PowerVPS backs up your VPS nightly to a dedicated backup server with a raid5 or raid10 array. The nightly backups are incremental [1] for six days, and on the seventh day a weekly full backup [2] is performed. Two full backups are kept and the old ones rotated out automatically.
As many as fourteen backups are kept at any given time. The automated backup scheme allows for enough room for full recovery from the incrementals (which require the most recent full backup to exist), the other full backup, and still leaves room for customer initiated backups.
---
As a result, we have asked for the July 9th backup to be restored and it has been a full 18 hours now which they claim is to create a list of file differences and than the actual restore, which the later has yet to start. Although I do not know the exact process on their end, I cannot imagine how if the server was non-functional, that a restore that has so far taken 18 hours and counting, with no ETA, would be acceptable. Add on top, the lack of nightly backup from the night before.
If anyone could shed light on how a restore could take over 18 hours, please chime in. As for now, I am one very disappointed customer.
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May 11, 2009
I came to this site few days back only and was going through various discussions. After being on this website since last 1 week I am really impressed that members are really helpful to other members with their fair and valuable suggestions.
I do have a quick question for you and need your suggestions:
Q: Which web host I should go with where I will get around 20GB of space with PHP, MySQL, FFMPEG support.
Please recommend me a host with high uptime, good http response time, and reliable to host considering a long term relationship.
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