This question is mainly for the client, but anyone is welcome. I am curious how important is phone support when you are looking for a host. Does the host need to have one or not or does it even matter?
Support also includes billing and sales.
Just wanted to get everyone's ideas on something. The web development company I work for is actively seeking business throughout the world. All of our applications are currently hosted on servers in the north west UK and London.
It may work out that we pickup some business in South America, South Africa and Asia.
A lot of people in our company are saying that it will need to be hosted near to our clients for speed issues as if we try and host the websites and backend applications from the UK they will be too slow. Surely the point of the internet is that it doesnt matter where the stuff is hosted. Colleagues are saying that if we are trying to administer servers on the other side of the world the poor connections will mean we will struglle.
In some of the countries the infrastructure must be pretty advanced. London has huge POP on the net and surely this will help.
Hosting stuff for clients based in South America isnt too bad as I think we would be ok hosting stuff in America. Likewise I'm sure there are similarly developed countries in Asia will be able to provide hosting. Not too sure about South Africa.
I have found an webhosting company which offers on call support in India. I am searching for a good webhost which can provide me round the clock support.I have searched for that company in this forum and i couldnt find the details of it. So can you people help me to find out a hosting company which gives on-call support in India?
It would be good if i can find a hosting company which provide on call support within 5 days.
I have a managed dedicated box in Liquidweb for nearly 1 year and never call them by phone. Don't get me wrong, they have very good server and support via ticket so far until recently the server is getting ddos attack and have to be null route an ip address on the server.
I have a ticket about this issue and communicate back and forth however the ddos attack is very strong and the null route have to be continue. After many hours of null route, I decided to request to remove it to see if the ddos attack have been gone. As usual I submit the request through the old ticket but not getting any response after more than 30 minutes. I think the person in charge might be busy so I lift up my phone and call to Liquidweb for reminder of the message in the ticket.
Surprisingly the person who pick up the phone ask for the password of my account or the last 4 digits of my credit card number. I told him that I don't pay by credit card (I used paypal to pay) and he keep asking me my Liquidweb account password for verification purpose. I was stucked there because I don't know whether it is correct step to giveaway my Liquidweb account password? I finally told him that I will open a new ticket to remind them to reply to the message in the old ticket and hang up the phone.
Any Liquidweb customer here who have called them via phone support? Kindly share your experience here. Is the procedure to get account password for verification was one of the correct steps?
Is there any companies that offer live support online or over the phone for hosting problems.
In other words
Can i hire a company that helps customers out with their problems online or over the phone?
One of my hosts I am using is Cobrahosts. It looks like that they not giving support anymore, because their url [url] goes to 1 & 1. Also they don't reply to emails I send and their phone number is out of service. I am still paying them and my sites with them are online. Anyone can help me out with a contact number? Many
View 9 Replies View RelatedI would like to know a good reliable vps with online and phone support 24x7.
View 2 Replies View RelatedI don't know how some web hosting companies get away with saying they offer 24x7 support but don't. I have come across many companies that all clam the same thing but at the end when it comes down to it they are not there when you need them.
My question is if they have a live chat button on there site and I see there sales team offline, that is an immediate sign they are really not there 24x7. If a person is qualified to manage a server is he/she not qualified to sell a product?
how can a network be monitored if you don't have a staff 24x7?
I see a lot of dedicated server companies providing the "same" types of servers but what about phone servers?
I'm looking for a server that can be used as a PBX System, auto-dialer and predictive dialer with a good per minute long distance rate. We're currently paying 3.5 cents per minute and at around 16,800 calls per day (35 calls per minute / 8 hours per day) on an outbound campaign it gets pretty expensive.
If there are no dedicated server companies that can provide this I'm not opposed to purchasing a dialer system and co-locating it. Again, would need a co-location company with good phone rates.
I am currently using WHMCS and am interested in integrating mobile billing (phone or sms) into my payment options. Does anyone know of a payment process that allows phone billing that can be integrated with WHMCS?
View 2 Replies View RelatedIs there any service out there that provides a method for a registration to have phone activation codes? Basically the user would enter their phone number as part of a submission form, and the service would phone that number giving a code, then they have to enter that code to validate the rest of the process. Kinda like paypal.
Does anything like this exist, and is it affordable?
Captchas just don't cut it anymore, I'm thinking of consolidating all of my forums/services into one main account system, and use phone activation + a series of advanced captchas or something. This would also make it easier to ban as I would just perma ban the phone number too.
Any other idea to 1: stop bots, 2: perma ban someone? (need a unique piece of ID that can be validated)
Does anyone know if Line3 are just having phone problems or is it something more serious? The only phone number on their web site is unobtainable and has been for some hours.
Also, they're not answering online support queries.
I'm thinking to implement a solution for our VOIP system so that automatic calls should be done several times a day and to check that someone is responding or that it's ringing.
We are using AsteriskWin32 for now and for our needs it's working great.
i have read somewhere you can logon to your server via ssh on your mobile phone. Anyone know what software is needed and how to do this? I'm off on holiday at some point and i could do with an emergency backup plan! I use a Sony ericcson p900 (oldschool i know!)
My 2nd question is:
What enables/disdabled php to access files outside of root? On my current vps, i can't include files like using ../ or full paths to files/folders outside of the public web folder.
I am having a bit of trouble from a guy and he has managed to get my full details from my domain name even though I have them set private, how has he done this?
View 12 Replies View RelatedWithin the past five days, we've received dozens of phone calls and email complaints about spam text messages. People are getting phone messages that read something like this,
"Gabrielle (different name each time) wanted you to see her blog Gabrielle.flapwhat.com"
The websites point to various Canadian Pharmacy sites hosted in China.
The texts will have a FROM address of XXXXX@vpls.net, but those names obviously don't exist at our company. Most of the victims are on Sprint and now the texts are being sent to Verizon customers also.
We've discovered that Sprint and Verizon have websites where anyone can type in a message to a phone. In addition, Sprint (not sure about Verizon), has a standardized email address for phones that looks something like NUMBER@messaging.sprintpcs.com. This appears to be an open-relay server that can take any from address and in this case they are putting in our domain (vpls.net).
We've talked to the FBI and Sprint. We've also sent a complaint to the Chinese hosting provider, but have received nothing back. Sprint has stonewalled us saying they have no system of recording were the texts are being sent from.
Just a heads up for other hosting providers if you run into this. We've burned many hours trying to stop this and in answering complaints.
Issue #1
Has anyone else noticed that JUST WHEN YOU NEED TO GET AHOLD OF MIDPHASE their %^&*() phone system goes down.
I swear they've programmed the ^&*( thing that way!
Either "we're sorry, that option isn't available right now" (which is the Tech Support option) or you can't even get through.
Does anyone else find this issue with them?
And of course, their 24/7 online chat service just keeps on saying
"All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly."
Some days ya can't win for losing!
Issue #2
Some idiot on the same shared server that I'm on has done something that has now blacklisted the IP my account sits on and I'd like to know what the normal time is to get something like this taken care of should be.
I was told it would only "take a couple of hours". Well, we're now pushing 12+ hours and it's still not taken care of.
Midphase indicated that it was an issue with another account on the same shared server.
Yes. It's probably my own fault for using a shared account and it's part of the risk I'm sure I take, but my gosh, this sure seems to be taking longer than I expected.
Meanwhile, the Black List gods have my emails held hostage. I can't send ANY emails out from my account because all the ISP's out there show the IP address my account rides on as black-listed because some dufas brain that shares' the IP address must have done something really stupid. Guild by association with the moron!
I am trying to get a feel out there if cPanel users would pay for a service say $5.00 - $10.00 a month where they can call in to a number and have access to their system. They would be able to reboot the server, restart services, stop and start services, get server statistics etc.
View 5 Replies View RelatedThe market is full of VPS providers with different combinations of features.. some offer huge amounts of ram, bandwidth, managed, unmanaged, etc.. The sheer number of choices is dizzying..
My question is, if you had to pick one feature of a VPS plan that was most important to you, what would it be?
I live in Turkey. I'm gonna buy a reseller package from Hostgator which is located in Texas. I will mostly make websites in English language for business(affiliate websites) but I decided to make 2 websites in Turkish language for a hobby of mine. Should I buy hosting from a company in Europe or can I still go with Hostgator? I really like Hostgator's package but how much disadvantage would there be in terms of speed? Would people be able to tell by speed whether the server is close or not? Is there a way to test it? All my friends' computers have a speed around 100kb download per second.
View 15 Replies View RelatedHow important is PCI Compliance to you as a hosting provider? Are you compliant now?
Do you intend to be complaint? Also how many thing that just getting a scan from comodo or another scanner makes you compliant?
As far the rules for PCI-DSS state if you store CC's which all hosting companies do if they are using a billing system, i.e MB, WHMCS etc.. You have to be compliant to a fault for a 37 page document with lots and lots of requirements that most don't do and don't know how to do.
Is it worth it to not make the effort and get compliant or risk losing your merchant account and getting on the TMF list and fined $50k?
I am in the process of finding a host for my website (as I am not very happy with the current one).
My statistics shows that most of my visitors are from Europe and Asia and not much from US.
My question is, should I think of a host in Europe or Asia?
does it actually make a lot of difference where is your host located ?
How important is this from a customer standpoint? Assuming ticket response times are under 1 hour, is Live support something that customers really want? I'm considering adding it as a support option, but want to weigh whether or not its worth it.
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When I talked with my friends who are into computer stuff, they'd say that it is important that the provider that I am about to host my site with, has good ping response so that my site will load faster.
View 14 Replies View RelatedI work for a company that does business mainly in California but we have people all over the country including Boston and NYC. I'm looking for dedicated servers and found good pricing/service in Chicago but worried about response times for my Cali folks. I'm hosting a non public web app that everyone needs to use so the load is low and response times are not super critical.
Will my users experience noticable latency?
Also people that manage the servers may be in Cali as well. Will they find it fustrating to remote into these windows servers and manage them or will it be acceptable or should I find something closer to california?
What really are the chances of a drive failure in any given year?
I worked in corporate IT departments for 15 years and had RAID on everything even though I rarely saw a drive failure. Out of hundreds of drives one might fail in any given year.
It does look like some folks here have experienced drive failures on dedicated boxes though, so my dilemma is this: If both cost the same am I better off to have a box with no RAID at a good host like theplanet, or have a box WITH raid with one of the value hosts?
I am based in the UK and ideally I want my server based in the UK too. But the best host I've found so far seems to be American.
If most of my users are from the UK, then I don't want the latency to be too high. Or it so insignificant that I don't need to worry?
I was looking at [url] but if someone knows a similar deal in the UK I'd like to hear about it!
I'm receiving this email from the server :
"IMPORTANT: Do not ignore this email.
The hostname (one.icv.ro) resolves to 76.163.193.147. It should resolve to 209.188.81.112. Please be sure to correct /etc/hosts as well as the 'A' entry in zone file for the domain.
Some are all of these problems can be caused by
/etc/resolv.conf being setup incorrectly. Please check this file if you
believe everything else is correct.
You may be able to
automaticly correct this problem by using the ' Add an A entry for your
hostname ' under ' Dns Functions ' in your Web Host Manager"
So everything is working fine ..
I checked the DNS zone and every thing is ok.
but run this on the server :
====================
dig +noall +answer +additional icv.ro NS
icv.ro. 84220 IN NS ns9.ixwebhosting.com.
icv.ro. 84220 IN NS ns10.ixwebhosting.com.
====================
dig +noall +answer +additional icv.ro
icv.ro. 82792 IN A 76.163.193.147
and they are wrong.
strange that the ping is fine.. and is corect ip:
ping icv.ro
PING icv.ro (209.188.81.112) 56(84) bytes of data.
64 bytes from one.icv.ro (209.188.81.112): icmp_seq=1 ttl=64 time=0.060 ms
======================
So my server didn't updated the ns. They are the old ns .. and the new one are
Name Server: ns1.wiredtree.com
Name Server: ns2.wiredtree.com
today i was asked if my server support ruby on the rail. The person said that the rail needs at least 256Mb of free RAM to run it. Is it true?
I checked my server memory by using TOP command and saw that it has less than 10MB of free RAM. My question: Where does it go? I got only 30 sites running and mostly are static site and No proxy.
what eats up memory? What ways can i use to free up my memory?
I'm running out of disk space on /var and it seem /var/cache/logwatch has almost 4GB of space. Can I remove everything inside and uninstall logwatch? How do I remove logwatch from the system and any affect of the system functionality.
DirectAdmin
CentOS4.4
we have a server where we run sites and emails, but now we are going to buy a offsite email solution (based on ms exchange) in order to have our emails running when our web server is down.
But at the momment we run our own dns at our webserver using our own nameservers, in order that our emails keep working during a webserver downtime, we need to host our dns server at another location. So the offsite email company that is based in usa, said to us that they can host our dns at their datacenter in usa.
So i will have a configuration like this:
Webserver >> location: Spain
Mail Server >> location: USA
DNS Server >> location: USA
note: 99% of my website visitors came from Spain
So my question is:
Does it matters in terms of speed/performance having my dns server located in usa?
So in a simple way, will my website will it be fast with the dns located in spain, or having it in usa is exactly the same in terms of speed/performance?