New Hosting Companies Vs. Established Once

I would like to discuss over new companies which have just put there steps towards hosting business.

I know many of the people here and everywhere believe that only established companies with a nice price tag of almost around $5 per month for smallest web hosting plan can give you best support and uptime. No doubt they can give you nice uptime but what about the support... leaving some companies all other big and established once do not offer you what you should actually get.

Companies with a huge customer base receives a large number of hosting support requests from there customers daily which they can not fulfill on time. Thus resulting in delay and some times inconvenience to the customer.

Where as on other hand new companies or mid level companies that just arrived or been in industry for a few couple of months is much better then them.
A solid reason to support this is if they want to be in this industry they will surely provide all the best of support and uptime and industry leading softwares and products to there client for the very low price as compared to other big ones.

Now the point to be noted is the people only don't believe new companies just because they are new... I don't understand the reason why people have a mentality of treating OLD IS GOLD....

When new companies just to establish them selves in this market are offering tons of services for a much lesser price to what other big ones do then why do people think they are going to fall down... They too have there business plans setup or else they won't advertise it different forums and waste there precious time in which they could have done many other jobs....

I know this is a never ending topic but you surely need to broaden your thinking and start thinking about this second phase of hosting industry...

With my article I surely can't mentality of too many people but surely can start a step ahead of others to let people think on this....

Hope I can scratch some great minds with my writting and they can comment some great ideas and pros and cons...