I just signed on with HawkHost.com on a three-month trial basis, with their Basic shared hosting account. I'm so impressed so far that I think they deserve a review. Obviously I only just joined today, but I've had enough interaction to write a very preliminary review, which I'll update in the future (probably around the three-month mark, and perhaps thereafter if anything changes).
First off, Tony Baird, CEO of HH, answered my pre-sale questions promptly before I pulled the trigger. I was impressed with the HH site itself, which has the nice touch of actually listing each individual server they own--its specs and what purpose it serves in their company (hosting, VPS, etc). This, in combination with the other good reviews I read online, led me to believe I'd have a good experience here. (the only thing I didn't like about their site is that it's a bit obscure to navigate--for instance, it took me a little bit of time to poke around enough to find their AUP and TOS, but that's just because of the way their HTML menu is designed--once I found it, I realized it was easily accessible all along, I just hadn't poked around in the right place).
So I signed up. Amazingly inexpensive, if I'm not mistaken--the three month trial, with a coupon listed on their site, was a little over $9 USD (!). I won't go into detail about what that gives you, for fear of sounding like an ad--you can go look it all up on their website. Suffice to say it buys you quite a bit if your needs are relatively modest like mine.
A nice plus when signing up--you get the choice of picking where you want your server account to reside, Dallas or Washington, D.C. I'm not sure if other hosts do this--perhaps this is more common than I'm aware of, but it was a nice surprise for me. In any case it doesn't matter a whole lot since both locations, from what I read on their company forum as posted by their users, seem equally fast.
Setup went smoothly, payment and DNS redirection went smoothly as well. Within two hours everything was set and I was up and running. I checked my website (www.infinitives.ca) and it seems fast enough for me. Unlike my last provider, they are running the latest version of cPanel.
I was able to restore my cPanel backup from my previous provider with no problem. However there did seem to be a glitch when trying to restore my email forwarding and filters. I think this wasn't due to HawkHost--almost certainly this had to do with the cPanel version discrepancy, or perhaps the initial backup at my other provider went awry and I wasn't aware of it. In any case, it was an exceedingly minor problem, but it led to my next nice surprise--the level of support.
I submitted a ticket, and almost IMMEDIATELY, Cody (their tech officer) responded with an offer of help. I couldn't believe it. With my old provider, it'd take me sometimes over a day to get a response to an email (and there was no ticket-opening system with them either). Cody was helpful, patient, and is obviously on the ball.
I have a feeling HH is one of those "Goldilocks" hosts....not so big that they're ginormous behemoths with overcrowded servers, and not so small that you feel like they're running a hosting company of their laptop. They seem just about the right size.
By the way, forgot--another nice touch is their level of communication with users. They use their forum (which I already mentioned) to communicate outages and maintenance and such, with notifications saying when things are going down, how long they're anticipated to be down, and then notifications when they actually go down and come back up. Cody and Tony also both seem to be highly active in that forum in terms of responding to user questions. This level of communication is incredibly refreshing to see.
So there you have it--initial impressions overwhelmingly positive. I'd score a 9.5 out of 10. I'm hoping the rest of my stay is as pleasant as Day One.
I've been with HawkHost for about 2 months now, and have not had a single issue to speak of. Extremely knowledgeable support staff, very friendly and personable in answering questions, and they certainly don't make you feel 'stupid' for asking about whatever issues you're having.
They give ample warning for maintenance, and I've had no downtime outside of specified maintenance windows.
Very competitive on price and services offered as well. Though I've only purchased their basic package, it looks like they can cater to all needs
Anyone looking for a good, reliable host, give Tony and the guys at HawkHost a shout.
I have been with Hawkhost for around a year now and they are by far the best web host that I have ever had. There support is by far the best that I have ever talk with. They go the extra step, I have used the there live support over 20 times with questions and comments. Every time they answer quickly and if they did not know the answer they would do there research. They even knowingly helped troubleshoot one of my gaming servers that is hosted on another provider. If there live support is off line, I send them a email and it usually gets back to me in less then 10 mins.
I've been hosted on Hawkhost since last year (exactly as it will be expiring on October) and they have been great. I don't regularly check my own website but everytime I do, it's up and running. They were so good I never even had to contact them (only in the beginning because of site transfer). I even forgot what I was hosted on because the whole year just went by so smoothly.
I have a website hosted at bluehost.. I've just got a new website that I would like to host ielsewhere.
I hadn't had major problems at bluehost only that I have a coppermine gallery there and occasionally my site goes down due to CPU usage, although I removed all the fancy stuff that uses resources like random images, votes, comments, etc..
anyway, I don't think it would be a good idea to have another website with another coppermine gallery under the same account so I was looking at Downtown Host, Hostgator and Hawkhost... or any other recommended host to move my second website, I will leave the first one at bluehost
What I'm looking for is great customer support, no more than $10 a month, can handle coppermine better than bluehost, I dont need more than 200 gig of bandwith and I don't need more than 2 gb of space
This is only a small review of me for hawkhost.com. I had used their Standard VPS for 4 months.
I ordered a vps and got my vps after a hour. Good for me.
First ticket, i asked them for setup lxadmin/kloxo for me and they did it in next two hours. Good for me.
Second ticket, i asked them for setup some php modules for me. They didn't do it for me, but they teach me how to setup it, and everything done. Not bad for me.
This month i had some attack in my site, and i asked them to buy some traffic, and i paid $24 for 200GB ( i think their BW is not cheap ), but addition 200GB is not enough for me, this time are days end of invoice, i asked them to give me 20GB BW free, and they accept. Good for me.
Downtime : I don't get any downtime in 4 month. Excellent
At this time, i've request them for refund because i'm no longer use my vps. I ask them today and my current invoice will expire tomorrow. They accept and they give me refund $18 to my paypal account. Good for me.
As some of you may have noticed I have just signed up with Hawk Host. I had a question about the way the name your home directory. Lets say my full name is Chad Hawk. They have named my home directory /home/chadhaw . Is it normal for them to leave out the last letter of my last name or is that a typo. Or for that matter does it matter at all.
i will be hosting a portfolio website so i need a lot of diskspace for photos, videos, and other files of the sort. i think bandwidth is pretty important as far as video watching goes, and i would like to have fast upload speeds.
So, I switched off of one of my providers for my website about a month and a half ago (I won't mention their name). From my previous host I switched to HawkHost.
HawkHost was amazing throughout our entire month and a half stay. When we first went to them, they converted one of our domains into a subdomain and transferred all of the files for us and did a tremendous amount of extra work they didn't have to do. They were quick at responding and their servers were blazing fast. Unfortunately, they had to pack up our stuff for us and we had to leave due to a DDoS attack. But they didn't kick us out before trying some measures first to help prevent the DDoS attack. During the attack, my website still remained online and a lot of the traffic was being thrown out by the security measures they put in place for me for free. But the attack got through those security measures after 24 hours and took down their servers. Even after we left, the IP was still getting hit and they had to null-route the IP address. We do thank HawkHost for attempting to stop it, and we do not hold any grudges, infact we're very thankful they did what they did for us!
Overall Experience with HawkHost.com: Support : 10/10 Network Speed : 10/10 Uptime (for the month and a half we were there : 10/10 Willingness to help : 10/10
Now! After HawkHost confirmed the attack has stopped, we set our website at a different host. I hope it doesn't get attacked again, because switching hosts isn't the top item on my Fun things to do this Friday. We switched to IGXHost.com
Our current experience (only been 24 hours): Great support, we ordered in the middle of the night and they transferred our account within an hour! (It's not a small account either). The staff was very helpful and quick to respond which is amazing because it was 1AM. (HawkHost answered in the middle of the night too). Not really sure about anything else except their support, I will update you guys! But so far IGXHost and HawkHost are about the same quality in support (exceptional!).
Anyways! I'll keep you guys updated.
We here at Data Host Direct would like to thank the staff at IGXHost and HawkHost.
I've just passed the 6 month mark with Hawkhost this week. I signed up with a coupon that was floating around that made the deal hard to pass up.
I have a small business shopping cart based site that receives an average of 70 visitors/day which uses 40MB bandwidth/day or roughly 1GB/month. I'm on the standard package which currently gives me 3GB/month storage and 30GB/month bandwidth. It's not a large site by any means, but I need it to be up 24/7. I also have 4 domain add-ons, but they get very little traffic. FYI, I have my domains registered with godaddy.
The first week I opened a ticket requesting that ssh be enabled. My ticket was updated with a "we're on it" response after one minute, which appeared to be from an actual human, followed by a resolution 2 minutes after the ticket was opened.
Later the same day I submitted another ticket regarding setting up email in a particular email client - that was responded to and resolved in 5 minutes.
A month later I had an email bounce issue that I needed some help investigating. Two hours later it was responded to and resolved.
Since then I haven't had to contact support. I have a monitoring alert system to notify me of any downtime. It's alerted me one time in six months and by the time I sat down at the computer to check, my site was back up. With my previous host, it happened on what seemed like a bi-weekly basis.
I just referred somebody to sign up with hawkhost today - something I'd be worried about in the past with other hosts.
I have no complaints to speak of and it's tough to beat the price/reliability ratio. Keep up the good work!
I've been a couple of months with KnownHost.com and I am very impressed. Their support was back in touch with me in minutes after e-mailing some initial questions about a new account. That was on a weekend at night. They moved my current site quickly. No down time that I can tell or have noticed. (I check my web site often which is how I caught that A Small Orange was having problems. They continue to be my backup host.)
So far, I think Known Host is worth considering if you're looking for good inexpensive web hosting. More to come.
although i had some doubts on wiredtree in a sales chat, i went with knownhosts for the simple fact of quality of my sales chat.
i know this might be might dumb but when you say yep, i kind of think only kids say stuff like that. or i might think that is only a lazily response for some serious queries. this is one thing i got with my wiredtree chat. dumb i know but working with kids like that is a total turn off for me. i take my online business seriously so i hope my hosting provider does the same as i depend on them. the other thing i noticed with wiredtree is their slow response to questions which tell me the guy was focused on other stuff. this may be harsh but when you compare the likes of knownhosts, i was surprised by the pro answers and fast response on each chat question.
as for price, i think wiredtree is double what knownhost charges. as the economy sours, my $ mean everything to me. their current promo is pretty good to.
from this site, both providers look awesome but i thought i would go with knownhost. if things fail, there is always wiredtree which sounds really fine to.
i thought i would type this out as zac was looking for reviews on why i might go with someone else but does not mean i won't be a future customer. i just think knownhost was a little more impressive to me at first glance.
This is an 11 day review of KnowHost.com's Managed VPS (VS2 package). As is customary, my site is MachinaDei.com [url] to verify I am on their servers.
Based off my questions here and at another forum, I choose KnownHost.com.
I am a VPS newbie and have little experience beyond shared hosting on Linux and Windows. So I wanted a managed VPS and KnownHost.com had very quick and well explained responses to my pre-sales inquiries.
It took 3 1/5 hours to get my VPS account from purchase. Which is within the 3-4 hour estimate they state on their site.
Setup was easy, especially since I have never setup a VPS before.
Since purchasing the VPS account, I have been tinkering around on the VPS and have installed Wordpress MU to test. KnownHost.com support has responded to all my questions quickly. Only once did I put it at "High" and got a response in 10 minutes (better than I expected). One of my questions was about setting up my own backup and transferring it to another server. I set the priority at low, figuring I would have a response back later that day or the next as it was not that big of a deal. I sent the message at 1:39pm Sunday and had a response 20 minutes later.
Before I started writing this review, I sent a message asking how to change a regular account to reseller on low priority. I sent my support request at 4:32pm (eastern) and got the response at 4:43pm. I would have been happy with a response in a couple hours. That wasn't to test response speed, I just didn't know the answer...
None of my support request have been tough questions, just newbie questions. So I can not attest to what happens if there is a major issue.
A friend who works with a server farm at a data center tested a 10meg download file for me and got 1.32 - 1.35 mb/s for download speed. Not sure if that is maximum, but good enough for my use.
I was worried that 384meg ram would not run well with CPanel, but so far it has been pretty good. I tend to run at 35-40% ram use on a fairly quite site (high traffic sites are not transferred yet). So figure that is about idle for the VS2 package. I put a PHP script (PHPSysInfo) up to see what my use was at both my shared hosting account (1and1 - stop laughing) and the VPS. Pretty amazed at how heavily used the shared account was! I took a few screen shots of both servers and put in a post on my site.
My only critique is the support section needs more information for a newbie. So far that is the only issue I have run into... They do have a good forum to use, but I like reading documentation when possible before asking questions.
So I will give two thumbs up to KnownHost.com. If you are considering a managed VPS, I do suggest you give them a consideration. Especially if you are going to need support.
I am considering both WiredTree and KwnownHost at the moment and frankly I was leaning towards WT for I have yet to find a -ve comment about them. KH also has a lot of +ve reviews but I have not researched them as thoroughly as I did with WT to be honest. The only thing bugging me with KH is the pricing as they are more expensive.
Another reason I am drawn to WT is that they offer dedicated servers and that's important since it's a logical step in the expansion path (VPS -> Hybrid -> Dedi) especially since I am going to run a resource intensive app on the server.
I found a couple of comments in this thread interesting and I'd really appreciate if anyone who has had experience with them could provide some more insight. [url]
I am new to VPS. I have little more than 4 years experience with shared hosting. I always wanted to switch to VPS but always tentative since VERY EXPENSIVE for me since I wanted fully managed VPS and I couldn't pay more than 30 dollars (including cpanel)...
The reason I wanted to switch to VPS was because I wanted to start my own mailing service (not much but around 500 users).. But no shared hosting would allow me for it.
Otherwise, I was happy with shared hosting with p4host initially and then hostgator.
I was keeping an eyes on KnownHost specials for almost a year but a month ago, I saw 75% discount on signup and 15% lifetime discount. And while I was talking to sales rep, I found this life time would be applicable to my upgrades as well... Wohooo, what I needed more, I gave a try to KnowHost..
They had been very supportive and answer me everything very quickly (I can't say the exact time since I myself login to my mail after 1-2 hours of filing ticket but there reply is there whenever I login). Since I was new to VPS, I had 10s of issues with setup and scripts. But they helped me with everything and never gave me tutorials to look for myself. Few of my issues were as under.
1- Hotmail Smartscreen issue (every new ip face this problem). I had to contact KH support time buy time to setup SPF, send MSN mail telling them IP belongs to me etc etc. KH Support had been magnificent and for a time being I was thinking that they will kick me off since I bug them too much. But they provided support like a pro...
2- Cron Jobs Issues. I am very bad with setting up cron job since computers is not my field (I am medical doctor by profession). They setup the cronjobs for me like setting up a cronjob for automatic mysql database backup. They not only helped with the problems but also give me detail of what they did so that I learn myslef from it. I am very pleased with the way they answer.
3- I wanted to monitor my VPS with loadavg script. They helped me with the installation of that.
4- I wanted to make my own backups using bqbackup.com (though KH provide backups for free) but because I am more tentative about my work. But I was making mistake setting up cron for it. KH support helped me with that.
5- There were other issues I was facing with A entry and other things, KnownHost always welcomed me and sorted my problem quickly.
In short, I am very pleased with KnownHost. Best part of their support is that they helped me with instalation of some major scripts where I make blunders and in a way I get know how to get that thing to work myself..
I hope they continue with the support like they do currently...
About Their server, I find it excellent. During the one month preiod, it just happend thrice that loadavg on my server went > 1 for only a period of one minute which I think best it can get. 5 minutes loadavg reached > 1 only once...
We moved from FutureHosting to KnownHost after we suffered slow server responses over prolonged period of time. Although I had read many good reviews, I contacted KnownHost and asked a few questions of my own and received prompt, friendly and detailed responses that gave me confidence to proceed. The signup was quick and efficient and all the server details, control panel logins and other important stuff was supplied with no fuss or confusion.Setup and Support
For our site to run we require some extra libraries, I raised a low priority ticket outlining what was needed, it was responded to within 10 minutes and all our requests were completed 40 mins later. There was no back and forth required to get this done and once completed they also provided full paths to the installations without needing us to prompt for the information. Sometimes the small things can make a big difference in your hosting experience and they seem to go that extra mile to help out.
I transferred the majority of our sites from the previous hosts but asked Knownhost to handle our main site. Since this is a dynamic site they arranged a convenient time with us and begun the transfer exactly on time. During the transfer we were kept informed of the progress and the whole process was completed professionally and with no stress or fuss. It was by far the easiest and most efficient site move I have experienced.Server Speed
After speaking directly with KnownHost about our sites and their plans, on their advice we chose a package with less resources than we had at our previous host. KnownHost did not attempt to up sell and instead encouraged us to try it out first and only add to the package if it was needed. Our sites have been running faster than with the previous hosts, the server is more responsive, control panels load instantly and server loads are always extremely low. You would expect some occasional load spikes on a VPS but we have not seen any at all. Up Time
As far as I can tell (we donât have any external site monitoring) there has been no downtime since moving. Our main site runs a busy vBulletin community (usually around 150-200 members and guests active at any one time) and our members are very quick to complain if itâs slow or not available. Since moving to Knownhost our members have not had cause to complain and our life as server admins has become considerably easier.General thoughts
Trying to sum up the KnownHost experience is quite easy and can be done in one wordâ¦boring. Once you have everything setup and to your liking, which quite frankly didnât take long or cause any stress, then its just a case of paying your monthly bill and getting on with your own business, the server just runs without any issues. We have been there for 2 months now and although have submitted less than 5 tickets, each one has been responded to and completed to our total satisfaction by friendly, efficient and knowledgeable staff. With their well setup and maintained servers that are obviously not oversold, fast, courteous and knowledgeable support plus fair prices for an excellent service, it would seem that they will have us as customers for a very long time.Summary
Presales response quality/speed â 10/10 Signup process/speed â 10/10 Support Knowledge â 10/10 Support Speed â 10/10 Server Speed â 10/10 Costs â 10/10
I realise its early days yet but first experiences counts too. Iâll update the thread again in 6 months time.
Sites hosted on the server submitted for admin verification.
I've been with KnownHost for a little over six months now, and figured it's time to throw in another thumbs up review for them and their superior support.
I signed up with them on March 12 after getting tired of dealing with suspensions at my previous host, and setup for a new VPS-Lca was done in five hours.
Being new to VPS, I of course had no clue what I was doing, and made some changes to the firewall in Virtuozzo. Ooops, can't login to cPanel now. Sent a support ticket in, and 11 minutes later, the issue was fixed. Without them even laughing at me.
Next support request was for site migration. They had it done within an hour, after answering questions about the process that I had, since I wanted to transfer an addon domain as the main domain (couldn't be done that way they informed me).
So, the site transferred in its entirety, and I immediately had problems. The main one being that the old user name transferred over, and I didn't want to use it (trying to forget the entire experience at my previous host). Anyway, it was now giving me ownership errors. I started to change the ownership one by one, then asked support if there was a way to do a batch change. I'd have done it myself, but those wonderful people did it for me in minutes. Changed the database, etc.
But then I encountered a weird problem. Couldn't see any new posts or comments. Turns out some of the tables didn't transfer the first time around. Known Host went back in and transferred the missing tables from the old host for me.
This entire process took two days, with them staying on it the whole time. At the end they even went in and corrected the permissions on the WordPress files, that had changed in the process. I daresay few hosts would be so good as to do that.
Next request (low priority) was asking about eAccelerator, Within 30 minutes they wrote back to tell me they'd installed it. Another low priority request was asking what version of Mod Security was installed. Within 10 minutes I had the answer, plus some helpful hints on it!
A more urgent request had to do with my memory usage going high. I requested to upgrade my plan (which I'd been thinking of doing anyway). On a weekend, they upgraded me ASAP, with no downtime. That helped, but not to the extent I thought, so support went right in and looked around and fixed a problem with max connections, which was at the default unlimited.
Since then, I discovered the offending plugin I was using and removed it completely. And the VPS has been humming along without a hiccup ever since.
So, if you're looking for fast (and knowledgeable) support that goes beyond what anyone can expect, Known Host is the only choice. I can't say enough good things about them, and in fact have recommended them to others in other forums.
The only extremely minor problem I had was with billing last month, when I failed to receive my invoice. I did get a reminder, unlike other hosts that may suspend you for missing the payment. So it wasn't even a problem. I just have to remember to check my account in case the invoice again disappears into the etherworld.
In conclusion: Speed: 10/10 Support: 12/10 Billing: 9 1/2/10
Length of time: I've been with KH in some form or another for several months. (Since March or so of this year)
Account Type: I initially signed up for a reseller account. After I continued to be absolutely amazed with the speed/uptime I took advantage of one of their promotions and sprung for a VPS to do my software developing on. Just recently I upgraded my reseller account to a 2nd VPS, which I use as my production server.
Speed/Uptime: These guys must use top of the line servers because every one I've been on has been astoundingly fast and had little to no downtime.
I receive weekly uptime reports from a couple of different monitors and have yet to see one dip below 99.98%.
My development VPS currently shows uptime at 46 days + The last VPS host I used struggled to reach 21 days
Customer Service/Support: This is what helps set KH apart from "the other guys". Sales and billing are usually answered within an hour or so during business hours. Support is truly 24/7 and is generally answered within 1/2 hour in most cases...even if I mark it as low priority and tell them that my question isn't urgent!
These guys have truly gone out of their way to work with me, which (IMO) is something you really don't see very often. Some providers will do what you ask but provide curt replies that almost make you wonder if you're talking to a machine. I've yet to have a response like that from anyone at KH. Even if it's just "hey I need to elevate this ticket so you can get the most accurate answer", every tech has been courteous and professional.
So, hats off to KnownHost If you're like me and would rather
= Focus more on what your site is doing than the behind the scenes admin stuff = Know that you will get prompt, courteous, and professional support when you need it (and never feel like a dope for asking!) = Be on a reseller/VPS account that you can count uptime by months instead of days
Then I would definitely recommend you give KH a whirl!
I hope to revisit this thread in a few months with an update akin to "Still going strong!" VPS info has been submitted to mods for verification of my account with KH
So, I no longer required my VPS at Knownhost. Stopping service was a snap. Sent an email off to billing, no questions asked. Done. So? Why would I post this? I just wanted to state that my whole experience with Knownhost has been TOP OF THE LINE, the whole way. Support was always responsive, the service/downtime notifications were a snap via rss, I have NOTHING to complain about. Hell they even sent me a Christmas card :-)
So, what proof do I offer? I utilize a 3rd party Uptime service to historically log outages on various servers, let's look at the downtime report for the KnownHost VPS: ...
I don't think I've given my thanks to KH yet so here goes..
I've been with KH for over 2 years now and worked my way up from a regular VPS to a Hybrid VPS. Their costs are low for their high quality of service, product, and care.
They have always answered my tickets in a timely manner and been lenient in my times of financial crisis when I fell behind payments a few times. They even allowed me to keep my 10% lifetime discount when I upgraded to a Hybrid VPS just because I've been a member for so long. They also have scalability opportunities for members that need dedicated servers (which I will be moving to in a few months).
There really is no need to fatten this post up. Just take away from this that KH is the absolutely best hosting provider out there.
I've been with Knownhost for 1 year (and a month or so). In that time, I've purchased a second (and soon a third) VPS with them, and moved most of my sites there.
They are fantastic.
The support is great, even for complex tickets where there is confusion, they are patient and generous. The uptime has been excellent, and the servers are fast. I have total confidence in Knownhost ... and I've not felt that before for any other provider.
I reccommend them totally.
I still wish they'd update their website though - I don't think it reflects how awesome they are.
I have been with KnownHost for just over 2 weeks now and am EXTREMELY happy with the services provided. I recommend them to anyone who cares about customer service/uptime. The basic VPS that I'm on has been powerful, no issues at all, and support is extremely quick. The reason I am writing this quick review is because I just submitted a support ticket at 1:40AM on a Sunday (Pacific time) and received a response at 1:55AM. When these guys say 24/7 support, they mean it.
I will try to do another review in a few months, but am extremely happy so far. Try them out if you've been searching for a VPS provider - you get what you pay for with KH.
I thought you should know about the lazy and rubbish customer service at Knownhost.
I have a trojan in my 404 file of one of my blogs, which a spammer is using to insert 1600+ links into my header and footer. This of course will ruin my SEO, and google my even ban me for spamming and linking to dodgy sites.
My web developer told me to contact Knownhost which I did, but check out this reply:
The abuse queue is only for abuse reports regarding our customers. Please open a ticket with our support team directly through our helpdesk if you require technical assistance with your VPS.
Thanks, Helen KnownHost abuse
The word "abuse" seemed suitable, becuase my site is being abused, there is no description to explain what "Abuse" is for. Plus it took her about 3 hours to contact me, even though i marked it as critical, and then she refused to deal with it. The last straw is the fact that she didn't even pass it onto the right department. Its a good job that i was checking my emails.
So now i have to go and open a new ticket, not happy!