KnownHost.com
Oct 12, 2008
I've been a couple of months with KnownHost.com and I am very impressed. Their support was back in touch with me in minutes after e-mailing some initial questions about a new account. That was on a weekend at night. They moved my current site quickly. No down time that I can tell or have noticed. (I check my web site often which is how I caught that A Small Orange was having problems. They continue to be my backup host.)
So far, I think Known Host is worth considering if you're looking for good inexpensive web hosting. More to come.
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Oct 14, 2008
LiquidWeb or KnownHost?? Which one is better?
Which one is the better VPS provider? LiquidWeb or KnownHost?
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Feb 5, 2009
although i had some doubts on wiredtree in a sales chat, i went with knownhosts for the simple fact of quality of my sales chat.
i know this might be might dumb but when you say yep, i kind of think only kids say stuff like that. or i might think that is only a lazily response for some serious queries. this is one thing i got with my wiredtree chat. dumb i know but working with kids like that is a total turn off for me. i take my online business seriously so i hope my hosting provider does the same as i depend on them. the other thing i noticed with wiredtree is their slow response to questions which tell me the guy was focused on other stuff. this may be harsh but when you compare the likes of knownhosts, i was surprised by the pro answers and fast response on each chat question.
as for price, i think wiredtree is double what knownhost charges. as the economy sours, my $ mean everything to me. their current promo is pretty good to.
from this site, both providers look awesome but i thought i would go with knownhost. if things fail, there is always wiredtree which sounds really fine to.
i thought i would type this out as zac was looking for reviews on why i might go with someone else but does not mean i won't be a future customer. i just think knownhost was a little more impressive to me at first glance.
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Feb 7, 2009
Can anyone suggest which VPS provider to choose for between the two?
HawkHost's 40% off is really cool and offers lot more than knownhost. However, I really do not want it to be a decision factor and need a quality VPS with least problems and downtime.
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Nov 9, 2009
This is an 11 day review of KnowHost.com's Managed VPS (VS2 package). As is customary, my site is MachinaDei.com [url] to verify I am on their servers.
Based off my questions here and at another forum, I choose KnownHost.com.
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I am a VPS newbie and have little experience beyond shared hosting on Linux and Windows. So I wanted a managed VPS and KnownHost.com had very quick and well explained responses to my pre-sales inquiries.
It took 3 1/5 hours to get my VPS account from purchase. Which is within the 3-4 hour estimate they state on their site.
Setup was easy, especially since I have never setup a VPS before.
Since purchasing the VPS account, I have been tinkering around on the VPS and have installed Wordpress MU to test. KnownHost.com support has responded to all my questions quickly. Only once did I put it at "High" and got a response in 10 minutes (better than I expected). One of my questions was about setting up my own backup and transferring it to another server. I set the priority at low, figuring I would have a response back later that day or the next as it was not that big of a deal. I sent the message at 1:39pm Sunday and had a response 20 minutes later.
Before I started writing this review, I sent a message asking how to change a regular account to reseller on low priority. I sent my support request at 4:32pm (eastern) and got the response at 4:43pm. I would have been happy with a response in a couple hours. That wasn't to test response speed, I just didn't know the answer...
None of my support request have been tough questions, just newbie questions. So I can not attest to what happens if there is a major issue.
A friend who works with a server farm at a data center tested a 10meg download file for me and got 1.32 - 1.35 mb/s for download speed. Not sure if that is maximum, but good enough for my use.
I was worried that 384meg ram would not run well with CPanel, but so far it has been pretty good. I tend to run at 35-40% ram use on a fairly quite site (high traffic sites are not transferred yet). So figure that is about idle for the VS2 package. I put a PHP script (PHPSysInfo) up to see what my use was at both my shared hosting account (1and1 - stop laughing) and the VPS. Pretty amazed at how heavily used the shared account was! I took a few screen shots of both servers and put in a post on my site.
[url]
My only critique is the support section needs more information for a newbie. So far that is the only issue I have run into... They do have a good forum to use, but I like reading documentation when possible before asking questions.
So I will give two thumbs up to KnownHost.com. If you are considering a managed VPS, I do suggest you give them a consideration. Especially if you are going to need support.
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Dec 23, 2008
I am considering both WiredTree and KwnownHost at the moment and frankly I was leaning towards WT for I have yet to find a -ve comment about them. KH also has a lot of +ve reviews but I have not researched them as thoroughly as I did with WT to be honest. The only thing bugging me with KH is the pricing as they are more expensive.
Another reason I am drawn to WT is that they offer dedicated servers and that's important since it's a logical step in the expansion path (VPS -> Hybrid -> Dedi) especially since I am going to run a resource intensive app on the server.
I found a couple of comments in this thread interesting and I'd really appreciate if anyone who has had experience with them could provide some more insight.
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Apr 7, 2008
I am new to VPS. I have little more than 4 years experience with shared hosting. I always wanted to switch to VPS but always tentative since VERY EXPENSIVE for me since I wanted fully managed VPS and I couldn't pay more than 30 dollars (including cpanel)...
The reason I wanted to switch to VPS was because I wanted to start my own mailing service (not much but around 500 users).. But no shared hosting would allow me for it.
Otherwise, I was happy with shared hosting with p4host initially and then hostgator.
I was keeping an eyes on KnownHost specials for almost a year but a month ago, I saw 75% discount on signup and 15% lifetime discount. And while I was talking to sales rep, I found this life time would be applicable to my upgrades as well... Wohooo, what I needed more, I gave a try to KnowHost..
They had been very supportive and answer me everything very quickly (I can't say the exact time since I myself login to my mail after 1-2 hours of filing ticket but there reply is there whenever I login). Since I was new to VPS, I had 10s of issues with setup and scripts. But they helped me with everything and never gave me tutorials to look for myself. Few of my issues were as under.
1- Hotmail Smartscreen issue (every new ip face this problem). I had to contact KH support time buy time to setup SPF, send MSN mail telling them IP belongs to me etc etc. KH Support had been magnificent and for a time being I was thinking that they will kick me off since I bug them too much. But they provided support like a pro...
2- Cron Jobs Issues. I am very bad with setting up cron job since computers is not my field (I am medical doctor by profession). They setup the cronjobs for me like setting up a cronjob for automatic mysql database backup. They not only helped with the problems but also give me detail of what they did so that I learn myslef from it. I am very pleased with the way they answer.
3- I wanted to monitor my VPS with loadavg script. They helped me with the installation of that.
4- I wanted to make my own backups using bqbackup.com (though KH provide backups for free) but because I am more tentative about my work. But I was making mistake setting up cron for it. KH support helped me with that.
5- There were other issues I was facing with A entry and other things, KnownHost always welcomed me and sorted my problem quickly.
In short, I am very pleased with KnownHost. Best part of their support is that they helped me with instalation of some major scripts where I make blunders and in a way I get know how to get that thing to work myself..
I hope they continue with the support like they do currently...
About Their server, I find it excellent. During the one month preiod, it just happend thrice that loadavg on my server went > 1 for only a period of one minute which I think best it can get. 5 minutes loadavg reached > 1 only once...
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Dec 5, 2008
This is a two month review of KnownHost.
We moved from FutureHosting to KnownHost after we suffered slow server responses over prolonged period of time. Although I had read many good reviews, I contacted KnownHost and asked a few questions of my own and received prompt, friendly and detailed responses that gave me confidence to proceed. The signup was quick and efficient and all the server details, control panel logins and other important stuff was supplied with no fuss or confusion.Setup and Support
For our site to run we require some extra libraries, I raised a low priority ticket outlining what was needed, it was responded to within 10 minutes and all our requests were completed 40 mins later. There was no back and forth required to get this done and once completed they also provided full paths to the installations without needing us to prompt for the information. Sometimes the small things can make a big difference in your hosting experience and they seem to go that extra mile to help out.
I transferred the majority of our sites from the previous hosts but asked Knownhost to handle our main site. Since this is a dynamic site they arranged a convenient time with us and begun the transfer exactly on time. During the transfer we were kept informed of the progress and the whole process was completed professionally and with no stress or fuss. It was by far the easiest and most efficient site move I have experienced.Server Speed
After speaking directly with KnownHost about our sites and their plans, on their advice we chose a package with less resources than we had at our previous host. KnownHost did not attempt to up sell and instead encouraged us to try it out first and only add to the package if it was needed. Our sites have been running faster than with the previous hosts, the server is more responsive, control panels load instantly and server loads are always extremely low. You would expect some occasional load spikes on a VPS but we have not seen any at all. Up Time
As far as I can tell (we don’t have any external site monitoring) there has been no downtime since moving. Our main site runs a busy vBulletin community (usually around 150-200 members and guests active at any one time) and our members are very quick to complain if it’s slow or not available. Since moving to Knownhost our members have not had cause to complain and our life as server admins has become considerably easier.General thoughts
Trying to sum up the KnownHost experience is quite easy and can be done in one word…boring. Once you have everything setup and to your liking, which quite frankly didn’t take long or cause any stress, then its just a case of paying your monthly bill and getting on with your own business, the server just runs without any issues. We have been there for 2 months now and although have submitted less than 5 tickets, each one has been responded to and completed to our total satisfaction by friendly, efficient and knowledgeable staff. With their well setup and maintained servers that are obviously not oversold, fast, courteous and knowledgeable support plus fair prices for an excellent service, it would seem that they will have us as customers for a very long time.Summary
Presales response quality/speed – 10/10
Signup process/speed – 10/10
Support Knowledge – 10/10
Support Speed – 10/10
Server Speed – 10/10
Costs – 10/10
I realise its early days yet but first experiences counts too. I’ll update the thread again in 6 months time.
Sites hosted on the server submitted for admin verification.
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Sep 25, 2008
I've been with KnownHost for a little over six months now, and figured it's time to throw in another thumbs up review for them and their superior support.
I signed up with them on March 12 after getting tired of dealing with suspensions at my previous host, and setup for a new VPS-Lca was done in five hours.
Being new to VPS, I of course had no clue what I was doing, and made some changes to the firewall in Virtuozzo. Ooops, can't login to cPanel now. Sent a support ticket in, and 11 minutes later, the issue was fixed. Without them even laughing at me.
Next support request was for site migration. They had it done within an hour, after answering questions about the process that I had, since I wanted to transfer an addon domain as the main domain (couldn't be done that way they informed me).
So, the site transferred in its entirety, and I immediately had problems. The main one being that the old user name transferred over, and I didn't want to use it (trying to forget the entire experience at my previous host). Anyway, it was now giving me ownership errors. I started to change the ownership one by one, then asked support if there was a way to do a batch change. I'd have done it myself, but those wonderful people did it for me in minutes. Changed the database, etc.
But then I encountered a weird problem. Couldn't see any new posts or comments. Turns out some of the tables didn't transfer the first time around. Known Host went back in and transferred the missing tables from the old host for me.
This entire process took two days, with them staying on it the whole time. At the end they even went in and corrected the permissions on the WordPress files, that had changed in the process. I daresay few hosts would be so good as to do that.
Next request (low priority) was asking about eAccelerator, Within 30 minutes they wrote back to tell me they'd installed it. Another low priority request was asking what version of Mod Security was installed. Within 10 minutes I had the answer, plus some helpful hints on it!
A more urgent request had to do with my memory usage going high. I requested to upgrade my plan (which I'd been thinking of doing anyway). On a weekend, they upgraded me ASAP, with no downtime. That helped, but not to the extent I thought, so support went right in and looked around and fixed a problem with max connections, which was at the default unlimited.
Since then, I discovered the offending plugin I was using and removed it completely. And the VPS has been humming along without a hiccup ever since.
So, if you're looking for fast (and knowledgeable) support that goes beyond what anyone can expect, Known Host is the only choice. I can't say enough good things about them, and in fact have recommended them to others in other forums.
The only extremely minor problem I had was with billing last month, when I failed to receive my invoice. I did get a reminder, unlike other hosts that may suspend you for missing the payment. So it wasn't even a problem. I just have to remember to check my account in case the invoice again disappears into the etherworld.
In conclusion:
Speed: 10/10
Support: 12/10
Billing: 9 1/2/10
They are top notch in every way.
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Jun 30, 2008
Length of time: I've been with KH in some form or another for several months. (Since March or so of this year)
Account Type: I initially signed up for a reseller account. After I continued to be absolutely amazed with the speed/uptime I took advantage of one of their promotions and sprung for a VPS to do my software developing on. Just recently I upgraded my reseller account to a 2nd VPS, which I use as my production server.
Speed/Uptime: These guys must use top of the line servers because every one I've been on has been astoundingly fast and had little to no downtime.
I receive weekly uptime reports from a couple of different monitors and have yet to see one dip below 99.98%.
My development VPS currently shows uptime at 46 days + The last VPS host I used struggled to reach 21 days
Customer Service/Support: This is what helps set KH apart from "the other guys". Sales and billing are usually answered within an hour or so during business hours. Support is truly 24/7 and is generally answered within 1/2 hour in most cases...even if I mark it as low priority and tell them that my question isn't urgent!
These guys have truly gone out of their way to work with me, which (IMO) is something you really don't see very often. Some providers will do what you ask but provide curt replies that almost make you wonder if you're talking to a machine. I've yet to have a response like that from anyone at KH. Even if it's just "hey I need to elevate this ticket so you can get the most accurate answer", every tech has been courteous and professional.
So, hats off to KnownHost If you're like me and would rather
= Focus more on what your site is doing than the behind the scenes admin stuff
= Know that you will get prompt, courteous, and professional support when you need it (and never feel like a dope for asking!)
= Be on a reseller/VPS account that you can count uptime by months instead of days
Then I would definitely recommend you give KH a whirl!
I hope to revisit this thread in a few months with an update akin to "Still going strong!" VPS info has been submitted to mods for verification of my account with KH
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Jul 4, 2008
How Do I tell? or do I have to install it? If so is there a tutorial on how to?
I've got some programs I want to install that require it ....
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Apr 30, 2008
So, I no longer required my VPS at Knownhost. Stopping service was a snap. Sent an email off to billing, no questions asked. Done.
So? Why would I post this? I just wanted to state that my whole experience with Knownhost has been TOP OF THE LINE, the whole way. Support was always responsive, the service/downtime notifications were a snap via rss, I have NOTHING to complain about. Hell they even sent me a Christmas card :-)
So, what proof do I offer? I utilize a 3rd party Uptime service to historically log outages on various servers, let's look at the downtime report for the KnownHost VPS: ...
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Mar 1, 2009
I don't think I've given my thanks to KH yet so here goes..
I've been with KH for over 2 years now and worked my way up from a regular VPS to a Hybrid VPS. Their costs are low for their high quality of service, product, and care.
They have always answered my tickets in a timely manner and been lenient in my times of financial crisis when I fell behind payments a few times. They even allowed me to keep my 10% lifetime discount when I upgraded to a Hybrid VPS just because I've been a member for so long. They also have scalability opportunities for members that need dedicated servers (which I will be moving to in a few months).
There really is no need to fatten this post up. Just take away from this that KH is the absolutely best hosting provider out there.
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Jun 17, 2008
I've been with Knownhost for 1 year (and a month or so). In that time, I've purchased a second (and soon a third) VPS with them, and moved most of my sites there.
They are fantastic.
The support is great, even for complex tickets where there is confusion, they are patient and generous. The uptime has been excellent, and the servers are fast. I have total confidence in Knownhost ... and I've not felt that before for any other provider.
I reccommend them totally.
I still wish they'd update their website though - I don't think it reflects how awesome they are.
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Nov 23, 2008
I have been with KnownHost for just over 2 weeks now and am EXTREMELY happy with the services provided. I recommend them to anyone who cares about customer service/uptime.
The basic VPS that I'm on has been powerful, no issues at all, and support is extremely quick. The reason I am writing this quick review is because I just submitted a support ticket at 1:40AM on a Sunday (Pacific time) and received a response at 1:55AM. When these guys say 24/7 support, they mean it.
I will try to do another review in a few months, but am extremely happy so far. Try them out if you've been searching for a VPS provider - you get what you pay for with KH.
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Apr 22, 2008
I thought you should know about the lazy and rubbish customer service at Knownhost.
I have a trojan in my 404 file of one of my blogs, which a spammer is using to insert 1600+ links into my header and footer. This of course will ruin my SEO, and google my even ban me for spamming and linking to dodgy sites.
My web developer told me to contact Knownhost which I did, but check out this reply:
Hello Julian,
The abuse queue is only for abuse reports regarding our customers. Please open a ticket with our support team directly through our helpdesk if you require technical assistance with your VPS.
Thanks,
Helen
KnownHost abuse
The word "abuse" seemed suitable, becuase my site is being abused, there is no description to explain what "Abuse" is for. Plus it took her about 3 hours to contact me, even though i marked it as critical, and then she refused to deal with it. The last straw is the fact that she didn't even pass it onto the right department. Its a good job that i was checking my emails.
So now i have to go and open a new ticket, not happy!
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Dec 11, 2007
Just am happy to hear that knownhost.com vps provided now has become fully managed .
I was confident about this company but now I am more happy and I definitely recommend them.
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Nov 1, 2009
Knownhost provide free migration until unless cpanel matches and I was using dreamhost who are using custom panel and from here the whole fiasco started.
I had to do the migration myself and everything went fine.. but few problem which started here as I was not aware of the permission.
I installed Cpanel from the WHM and done the migration..
I'm facing few little problem and I will appreciate if someone can give me a helping hand here with this problems and tips.
1. Wordpress pLugin Installtion : I can't install plugin directly from my wordpress dashbaord. It's asking for host information (FTP), but I would like to be like what i had it in previous host. I know issue is with the permission but I don't know how to resolve it. If you can give your 2 cents here and keep in mind I'm a newbie with server stuff so proper steps will be much appreciated, or I have to open a support ticket to Knownhost, what should I ask them to do.
This is what I can see here "To perform the requested action, connection information is required."
2. WHM optimization : From my understanding any system when installed is a raw system, either be a computer, server or wordpress and we have to optimize it. So What do I need to do to optimize the performance of my server (WHM) and hardening the security.
3. Cpanel Security and Optimization : I have create a cpanel and Same questions for cpanel, anything I need to do to optimize the cpanel in terms of security and performance.
I will appreciate any information here as it will be helpful for me and I'm sure for other newbies like me.
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May 15, 2009
i wanted to get a comparison, reviews or just which one you think is best and why because i just cant choose
it seems that wiredtree, liquidweb, servin and knownhost are the best of the best, so anyone with exp with any of them or all, id appreciate the feedback!
how is rackspace? i hear they are extremely expensive though
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Apr 17, 2009
Has anyone else noticed the support responses from knownhost are taking longer and have less detail and not actually solving the problem on the first email? The service has been great so far but I find they are no longer going the extra mile in their responses?
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Sep 10, 2008
I am not happy with my current reseller web hosting plan. I have about 12 sites which are Wordpress blogs. My current reseller plan get many 500 server time outs and slow page load times. Support basically responded that that I was using to many server resources.
Knownhost has many positive reviews at WebHostingTalk.com. However, I could not find a specific review for their reseller hosting used for Wordpress blogs.
Is Knownhost KH Pro reseller plan a good choice to run heavy PHP, MYSQL, dynamic scripts like Wordpress withoust server timesouts and slow page load times?
Also is it possible to transfer Cpanel created email accounts and email forwarders? If so how?
the reseller account is for my personal use. All my sites get almost zero traffic; but I have not really promoted them.
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Aug 25, 2008
The Past Month (23 of July) i purchased two Mini VPS to check KnownHost Performance.
Great.
Yesterday I Begin to think in move some VPS with them, and i enter to check my VPS, and Are DOWN. No Notice emails, no nothing.
I Write to Support, and some minutes later they pass me to billing. Then i realize Immediatly the problem. One Partner of me, is a verified Paypal SPANIARD with vacation in Mexico, she Pay the Two Invoices, and Maybe Paypal reverse the payment.
I understand. Is ok ...
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Sep 20, 2008
I want to share my experience with KnownHost. It's has been great.
I jumped to KH in January 2008, first invoice #22530.
Actually, this is not my VPS, but its my friend's. But, since my friend wants me to manage the VPS, I have to deal with the VPS thing. And, this is my first VPS.
Before with KH, my friend was with a shared hosting, and it was DreamHost. My friend fell in love with the huge space and bandwith (at that time).
She only has two types of websites: blog (powered by WordPress, and small forum). For the next few months, her community was growing very fast, and she started to get problems.
She got her account suspended once (because she used too many resources). Also, sometime it was soooo slow to open the site. So, after having a discussion, she told me that she wanted to MOVE. At first, when I looked at the site stats, I told her that if she moved to another shared hosting, she will be suspended. She needed more than a shared hosting (since she only had small budget). After that, we finally decided that: yes, we needed a VPS.
So, I jumped to WHT, and found some alternatives. We need to have a managed VPS. After searching and narrowing some alternatives, we got some options: KnownHost, SerVint, Dotable. They got many positive reviews. Sometime, I was thinking that choosing a webhosting might be tricky. Because we did not want to get suspended by DreamHost, we need to get a VPS ASAP. And, we went to KnownHost.
The price might not be the cheapest, but the packages are looks great. We finally ordered the VPS Ltx (256 RAM, 10 GB space, and 200 GB bandwidth).
I got the VPS login detail on 25 Jan 2008. And start moving all files and database. Everything looks good, and I was lucky all the process was finished before our account was suspended. In the next few days, our site completely transfered to KH. All good.
On February 2, 2008, I sent a ticket about ImageMagick, and some other questions (ticket #31817). The ticket was answered and solved in 25 minutes. Great!
On February 5, 2008, I needed to have ionCube PHP Loader and eAccelerator for my VPS (ticket #32043). I got everything solved in 51 minutes.
After that, when I need some issues (even small issues), I contact the support team (not via live chat), I always got the answer quickly. I am happy, my friend is happy, our community is happy!
After around six months, we ugpraded our RAM to 512. The process was also simple. So, here I am, almost 8 months with KH. Satisfied!
I will report this post to moderator to confirm my domain hosted at KH.
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Mar 18, 2008
I recently transferred to Knownhost after my previous host ask me to leave their server because my websites eats 35% of their system, not the bandwidth and not the diskspace but the CPU. I have several clients running SMF forums with less than a hundred users at the same time.
After days of searching through the pages of WHT and through the suggestions of other members for me to get a VPS, I signed up with Knownhost.com. That is after asking them a lot of question regarding VPS and their packages, AUP and TOS. Pre-sale is fast, chat support answered all my questions with precise information and the same goes with their sales when I emailed them.
Since I don't know anything about VPS, I asked a lot of question ranging from stupid to more stupid question. Should I delete incremental backup or full backup ? what is Apache backup ? Can I delete Apache archive ? Can my client run mod-rewrite ? What is wrong with their .htaccess ? What DNS entry should I change for wildcard? What should I do to fix system resource problem as it reached 35.92% ? As you will see, all this questions and the other questions that I throwed to them were answered in a very professional and precise manner. I must admit that I am really impressed on how they handled my problems and how they explain everything that I need to know. This may seem small issues to others, but for a newbie on VPS like me it is a great help. They are not just simply efficient, but also very effective in delivering the solution. All the help that I need was given to me to run the VPS from scratch, me having no knowledge about it. Honestly, at first I thought they were trained to be polite, but it seems the support are really polite in nature. Not like other support I encountered from other host that were trained to be polite yet their evil nature goes out when you asked something unusual and off their manual and they can't solve it. It's been more than a week now, but everything is running smoothly. I may have had a few downtime but loss is immaterial for everything is being resolved in reasonable time. Reasonable in a way that minor problem are resolved instantly while major problems are carefully evaluated to give not just work around but rather a solution to the cause of the problem. I experienced this when they fixed the problem of my PHP configuration that conflicts with the memory requirement of SMF and also regarding the wildcard DNS that my client need.
I can't tell how long Knownhost.com support will be like this, but as long as I got the same quality of service from them, then I will stay.
I saw more than 35% usage from virtouzzo panel and it is indeed a spike.
In the event that the quality of support change, I'll look for this thread and post it here.
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Oct 17, 2009
After reading many topic about VPS providers I finally found some providers who fits my needs.
1.Servint
2.Liquidweb
3.Wiredtree
4.Futurehosting
5.Knownhost
It seems that those 5 have the best reviews and the best packages/price for my needs.
I think that Servint will be the best choise even if they are all good providers.
99% I will go for Servint,but I'd like to know how your experience is with Servint as a customer.
Just checked their speed and this seems to be perfect,to The Netherlands.
Most of my visitors will come from the US,but speed to The Netherlands must also be perfect to work with cpanel etc.
in the past I tried a VPS from FH and their speed to The Netherlands wasn't so good as the speed of Servint.
What I also like about Servint is that they have their own datacenter in Washington DC.
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May 27, 2008
(The features I asked for: Zend Optimizer, IonCube Loader, cron jobs, PHP.ini, .htaccess, mod_rewrite, PHP SAFE MODE OFF, and PDO for MySQL -- and I focused on packages around or below US$20)
HOST: InnoHosting - They get amazing reviews here, and I got excellent (!) live chat support (from Rameen I believe). He responded the second I clicked the 'Live chat' button, and was able to answer even my most technical questions right off the bat. Fast, efficient, and to the point - very cool. They are also one of the most expensive in my lineup though, at $20 for a 10GB/200GB solution, which is really the only downside I've found.
FEATURES: Inno offered every feature except SSH, but they told me if I needed something (within reason) done on the server, just let them know and they would be happy to do it for me.
PRICE: $20 for a 10GB/200GB reseller package
HOST: HostGator - They seem to have a good reputation here too, apart from the odd complaint over backups and business practices. I get the impression that HG is HUGE, which is both appealing and scary, since huge hosts may be more reliable in the long run, but often don't do support too well. I contacted them via live chat, which I'm sorry to say wasn't as great an experience as InnoHosting. It took quite a while for a supporter to reply, and for every question, I had to wait up to several minutes before getting an answer. Also, he couldn't answer my more technical questions, instead referring me to email support. He did however supply me with a URL to phpinfo() when I asked about it, and I found my answers in there.
FEATURES: HostGator offered every feature I asked about, although they mentioned I might have to contact support for mod_rewrite privileges. I'm not sure I trust the supporters answers entirely, but it's hard to argue with their price and the ability to move to one of (seemingly) hundreds of other servers if I wind up on a too-crowded one.
PRICE: $8 for a 600GB/6TB package (which is obviously pure über-overselling, but check out blog.hostgator.com/2007/10/06/selling-out/ (wasn't allowed to link the URL) for a refreshingly honest explanation by Brent)
HOST: GeekStorage - These guys stand out in the lineup in several ways: First of all, they don't have a great reputation here, and secondly, they have an entirely different concept than pretty much every other hosting provider out there. They are geeks, cater to geeks, and talk the geek talk. From what I've heard though, they don't always walk the geek walk, but I just find their site so appealing. The simple fact that they specify their plans in true geek detail says a lot. They don't have live chat support though, so I contacted them via their ticket system, and received a response (from Jay Higdon) after 5 hours. That's acceptable for pre-sales, but I sincerely hope they have better response times for customers in distress. However, their forums seem to tell a tale of frequent outages and frustrated clients.
FEATURES: Like true geeks, GS supported everything on my list, except PHP.ini access (users are supposed to use php_value in .htaccess instead, which is probably fine in most cases). In addition, the GS package has 2 dedicated IPs, MX record access, and a whole slew of other neat features that nearly noone else offers - and that I don't really need, but they do make my geek heart all warm and fuzzy.
PRICE: $20 for a 25GB/200GB reseller package, which is about the disk space I need, so that alone makes it an appealing choice.
HOST: Fly high / FlyHigh - Another company with great reviews on the forum. I really wanted to check them out, but their database is down, so I can't get through to the customization, and I can't even open their contact page. Sadly, that little glitch is going to cost them my business. If FlyHigh is reading this, you probably want to get on that pronto, hint hint..
FEATURES / PRICE: I couldn't even ask them, so I wouldn't know.
HOST: KnownHost - KnownHost seems to have a good following on WHT as well, so I decided to check them out just now. I emailed the about features an hour ago exactly, so I haven't heard from them yet. (I will update my post here as soon as I do.)
FEATURES: (coming)
PRICE: $20 for a 10GB/75GB reseller package
Other hosts I checked out, who didn't make the cut:
* HawkHost: Their live chat appeared to be online, but noone replied. That's an instant disqualification with me, even if their service looked great and their reputation on WHT is excellent.
* GoDaddy: I've heard mostly bad things about GoDaddy, but their insanely low prices ($7 for 150GB/1.5TB) warranted a closer look. Their website is one huge epilepsy-inducing mess though, and I couldn't find half the info I needed, so I went with my gut feeling and ditched them.
So now - barring a _really_ good offer from someone else - it's down to either Inno or Gator for me, especially because they are both avid readers/contributors here on WHT, which is a huge lpus for me. But I'm really not sure which to pick. The great support at Inno, or the larger disk space at Gator. 10 GBs will be cramped for my use, but Inno charges $40-45 for 20 GBs, which seems a bit steep to me (since I won't be reselling).
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Nov 6, 2009
i already used ping in my Laptop, and the overall result is:
KnownHost
Average = 240ms
ServInt
Average = 290ms
WiredTree
Average = 288ms
need any suggest, who better?.
especialy for support and network stability.
price is not be problem, during they give me good network and fastest+effective support.
and important to know about tolerantion, example case: my client use shared hosting for Phising site, how much time they give to me, to solve this problem, because maybe they sent notify in my sleep hour!
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Aug 4, 2007
In the webhosting offers section (vps hosting), both Knownhost and PowerVPS are running deals.
http://www.webhostingtalk.com/forumdisplay.php?f=104
The PowerVPS deal seem MUCH better in terms of cost, and memory, and bandwidth.
I've read through several posts here on the board about each company. From what I've read, Knownhost is GREAT! The stuff I've been reading about PowerVPS says that things have not been that great in the recent past for them.
I'm writing now only to get opinions and comments about the deals they're offering right now and which you think would be a better choice.
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