I have recently closed my Linux Developer account with fasthosts due to intermittant latency problems, and rubbish support query turn around, always over 48hours if replied to at all (most of my support queries were never answered unless I actually phoned in about them!)
So is mine an isolated incident or are others out there having the same problem?
to upgrade to dedicated server with fasthosts, namely because the site is already hosted there.
can i install ssl certificates (i am looking to buy a thawte 128kb certificate) i know they have shared ssl, thats not what i am looking for.
is there a better host for around the same price (£50-70)
One of their servers was compromised, and as a result EVERY password for every customer's accounts must be changed including email, ftp, etc.
I am posting because as of Monday last week my database users in MYSQL were deleted and the Database owner account I have does not have priviledges to grant permissions to new users. As a result my website is now at a standstill and as I write I am at queue position 35 on the phone, starting at 39, 5 minutes ago....
All emails to them remain without a response and they have taken their own forums down.
This raises a good question at a good time as my site is not live yet. Fasthosts has always been quite reputable, and as such I believe this could happen to any hosting company...
How can I mitigate risks relating to my host when my site is live (without going down the dedicated server route as well)?
As I have a .co.uk and a .com for the same name should I split out the hosting to two seperate companies?
If you are looking for a host I would advise to think carefully about Fasthosts at this time.
I ordered a server from fasthosts.co.uk in May after speaking to their sales over the phone. Once I had worked out that it was something that we could try I said that’s fine I will order it online. NO NO I was told I can order it for you here and set everything up for you. Great... I gave the girl I think her name was Flik or Flic from fasthosts all my details and she set everything up in a few hours. GREAT
Now here is the bad part...
Tried to cancel the server and have been told that it's a minimum term of 12 month. I have also been charged since then another £79.00. Called my credit card company to try and stop the transactions for now as you can't delete the details on the fasthost control panel.
I have email support so many times and also spoken to them on the phone. I have tried to speak to other managers but they keep saying that there is no ones available to talk to.
My main post is I was not told that this was a minimum of 12 months and would have never agreed to this. I did check when you sign up online and they do place the T&C's deep in their small print. I now know why the girl from Fasthosts wanted to take the order over the phone.
Here is my letter I send to them. Next step is ofcom but if you have any ideas please let me know.
Dear Fast Hosts
I am writing to you in regards to a server that I ordered over the phone with one of your sales people in April. As I recall her name was Flick and her contact number is 01452 561831.
I ordered this server to use as a back up for some of our company files and discussed this with your sales staff. We agreed that getting a Windows server was the best option for what we needed and the server was ordered over the phone.
We were not too sure if the server was what we needed but we thought that we would give it a go and see.
After a week or so I released that we didn’t really need the server as we could use our public folders with the exchange email service that we have with you and if we ran out of space I could always buy some more.
I sent an email to you on 30th May requesting cancellation and received an email back 2 days later advising me that it was a minimum one year’s contact. I have since sent several emails to your support and sales explaining that I was never told that this was a year contact as I ordered on the phone. I was not even told the price.
It's simple... How can I agree to those terms and conditions when I was not made aware of them? I would have never agreed or signed up for a year's contract. I have not used this server and only wanted to try it out. When I ordered over the phone I was never told that it was for a year. Your calls must be recorded and you can check.
I am a consultant for a large mobile operators call centre in ******* and this is poor service.
Please cancel this server and review your sales policies as they are against trading standards.
I also notified you about the cancellation on 30th May and was charged for another month on 4th June. Please arrange a refund for that month to avoid charge back. I am happy to pay the first months payment.
I have other services with Fast Host that I have had for several years. We are a web company and do recommend Fasthosts for UK hosting as we have had a great experience with you in the past.
The credit can be applied to our exchange hosting account domain gsynetwork.com and I believe that the username is ********
Regards
This is the type of reply you get back…… What a joke……
Further to your mail ,
All of our servers are subject to a 12 month minimum term , part of using this server is the acceptance of the terms of service which we operate subject to the normal cooling off periods associated with purchasing products and services over the phone or online. As you have gone beyond this period I cannot authorise the removal of this machine from contract.
At 6pm last night - more than 28 hours ago - my Dedicated Fasthosts server went down.
It's still down.
Despite more than 15 phone calls and several emails, they seem utterly incapable of fixing the problem.
The system drive apparently failed and was replaced today with a new drive. I then rebuilt the Linux Fedora Core and Fasthosts proceeded to add the faulty drive to the server - at my request.
However, after confirming that the drives had been installed and that the server was ready for use, guess what?
It's still down.
So not only do I currently not have a website, but my developer cannot access the failed drive in order to see what can be recovered.
I'm at the point of telling Fasthosts to stick it, but I'm not going to do that because it's their responsibility to fix their hardware and provide the service I've been paying for since 2006.
That being the case, can anyone recommend what steps I should take next in order to hold Fasthosts to account.
FastHosts is offering unlimited bandwidth, is this for real?
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And got this error:
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When I type php -v from ssh
PHP 4.4.7 (cli) (built: Aug 7 2007 10:12:20)
Copyright (c) 1997-2007 The PHP Group
Zend Engine v1.3.0, Copyright (c) 1998-2004 Zend Technologies
with Zend Extension Manager v1.2.0, Copyright (c) 2003-2006, by Zend Technologies
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I tried reinstall, rebuild but it did not work..
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