Dreamhost Deleted All Sites And Cancel The Account Without Any Notifications!
Sep 24, 2009
dreamhost deleted all sites and cancel the account without any notifications!
they just say "Customer agrees to not engage in activities pertaining to Black Hat SEO, Spamdexing, and so-called "Scraper sites."
but i have nothing of that. maybe some mistake have happend and some content was uploaded wrongly... Why not to ask to remove that?
i just have web-site like directory with google adsence and thats all off it!
i can you beleive before the cancelation thay send me a letter that my money that i gave them for next year is happily got!
that a shamely bad guys!
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Jan 13, 2009
I'm moving my account from hostgator to Dedicated server, and need to know what is the
last date, that i can send "Cancelation request".
Regarding the last invoice:
Date Created: 2008/12/22
Due Date: 2008/12/27
Date Paid: 2008/12/22
So my question is can i f.e. at 2009.1.20 send caneclation request?
Does 2 days enough? [i update dns-s yesterday, and need 2-3 days to be sure, that they were propagandised]
Any abuse of our staff in any medium or format will result in the suspension or termination of your services.
Customers may cancel at any time via a cancellation form. HostGator gives you an unconditional 45 day money back guarantee on managed shared hosting, and reseller solutions for any customer who paid the first invoice with a credit card or with Paypal.
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Aug 26, 2008
So after taking advantage of their $19.99 VPS special (60GB/600GB + cPanel/WHM) I was having problems right off the bat. Instead of going into detail for each of my issues and the pain it caused me to get them resolved I'll just touch on some key points of things they really need to look into changing:
1. Support. Yes, I know I'm not paying extra for their priority support, but as of the time I am typing this thread my VPS has been offline for over 4 hours (unable to ping and HyperVM will not let me login). I've sent an e-mail to their "Emergency Support" e-mail and opened a support ticket but with no answer from either.
The worst part about their support setup is that they list on their website that they give clients an option of paying a per ticket fee for enhanced support, but in their support ticket system they neglect to make that option available so even paying for per ticket support isn't able to be done either.
2. Website. I have never seen a business website so filled with incorrect links, missing images, and non-working scripts. Their site throws more 404 errors than it has working links. It's painful to navigate and trying to locate anything is based more luck than anything. Their navigation bar changes the links based on location (main site, forum, or client area). All in all, had their thread listing the special brought me to their homepage instead of directly to the VPS special page I would have closed my browser before signing up.
3. Billing. Not really a big problem but I got my latest invoice for the 31st and found the total to be $23.49 instead of the $19.99 I've been paying. I opened a ticket about it 3 days ago (48-72 hour SLA? Right...) and nobody has yet to address that issue.
I had attempted to cancel my account earlier but one of their staff convinced me to reconsider and even moved my VPS to a server that didn't have the CPU pegged to 100%.
But now with the 4+ hour downtime and no response from their "24/7" support, I just can't cancel my account fast enough. I don't care about a refund or my data on the server; I'll gladly give it all up to be done with them.
I'm not going to make this thread a complete rant so here are some of the positive things I can say about them:
The one glimmer of hope that was offered to me was one of their staff members, JasonS, who provided me with proof that somebody on the other end of the line had a pulse, albeit that somebody was unable to help me out.
Yup, that's the only positive thing I can think of. I guess the price wasn't to bad for what was offered, if only what was offered was what you actually received.
On the brightside, I have since moved to GeekStorage.com and couldn't be happier with their level of service and professionalism!
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Jul 6, 2007
I signed up a Dreamhost account, and just "to see", I entered my account with my terminal. I access the /home directory and found that there's a symlink for each user that links to a directory under a hidden directory, I don't know why, but each account is located under something like this:
Code:
/home/.pluto/johnsmithblog
So basically you can find out easily who's hosted with you, just try accessing johnsmithblog.com and see if it's matching. Then you find out that a fair amount of the users hosted on the server use popular CMS/blog/forum software, ie: Wordpress. The only thing you have to do is create a PHP script with two lines of code: an include that points to the database config file (follow the same default structure of the CMS source tree used) a print function to display each variable or constant used to access the database This simple. Then, access http://mysql.johnsmithblog.com, when you're prompted for username/password, just type the database information and you have cracked the web site. How is it possible to be that simple?
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Jan 21, 2009
It has been 4 days now from the date i requested there is just silence from eboundhost, looks like they are planing on renewing my account and charging my card? what should i do? cancel the credit card and report them to BBB?
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Jan 7, 2009
Does anyone know the proper avenue for cancelling an account with HostNine? They are giving me the run around and ignoring my requests for a cancellation. I originally tried to cancel my account a couple of months ago by e-mail. They informed me that I had to submit a cancellation request through their website. I have submitted a cancellation request through their website SEVERAL TIMES since then. They never sent me any kind of response or confirmation, so I assumed (wrongly, I guess) that the account was cancelled, but they keep charging my credit card over and over.
I have requested again that the account be cancelled and told them that I would simply perform a chargeback since they are basically billing me for a service that I have continually requested be cancelled via their own online cancellation form using their own process for cancelling accounts. Nick Hudson @ HostNine's response to this was to threaten that they would send attorneys and collection agencies after me. All while claiming that it is "NOT hard" to cancel an account. I agree with them; cancelling your account when the company will actually deal with you should not be hard.
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Jun 23, 2008
I was getting segmentation fault errors in logwatch, so I asked them if this is a problem with the server.
They suggested an fschck. No problem, I suggested they do this because I am not technically-inclined enough to trust myself.
They inform me they need to unmount to prevent corruption or data loss.. fine. they inform me there's an application or configuration that is preventing them from doing so. No problem. I asked them to restore my sites (which began showing as 404 since they began)... they didn't seem to know what I was talking about.
Now my ticket as been escalated to tech support. HOW DID THIS HAPPEN. No scan was performed! All of my accounts were WIPED. My sql databases are still there... but EVERYTHING relating to any account on my server is EMPTY.
I'm attempting a home backup restore now. I have backups of everything, but this was not my choice of events for a Monday morning at 3am!
I should also mention I am getting chargebacks up the wazoo right now, because my customers are thinking I took their money and ran!
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Sep 9, 2014
I just want to remove plesk and installed again. i saw (URL...) this page. use this code but plesk not removed. my sites are gone.how can i get back my site? what i should install.When i try install plesk 12 says you already install version 11.0.9
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Sep 26, 2008
I hosted three domains in dreamhost for at least two years. Several days ago, some guy (registered in one of my websites) complained to dreamhost that I was sending a spam email to him and then Dreamhost disabled my account. I don't even have access to my data now.
The email I sent to that guy was just a regular newsletter of my website. The dreamhost staff Karl said that I should provide proof that users of my website should have confirmation on their registration and I should record their registration IP as well as registration date. Well, my website indeed was designed with such feature. After registration, users will receive a confirmation email on their registration. They should click on a link in the email to activate their account. And we designed the database so that the registration IP and date will be recorded.
However, the dreamhost staff said that not all the fields of IP&date are filled with data, some are blank. Then it must be the problem of our PHP script, not our original purpose, because we designed the database for that.
Now dreamhost disabled my account forever. No response for my emails with questions. No backup for my data that I worked for everyday. I just can't ever believe such a famous hosting provider would act like this. I don't even have a chance to have my data back. I don't even have a chance to correct my PHP script so that the problem will not occur any more.
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Jan 5, 2009
What are the pros (other than saving money) and cons of having multiple sites (4) on one hosting account? Is it recommended to have separate accounts?
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Sep 18, 2008
i have about 80 domains with godaddy and about 30-40 with 1and1. i have two hosting packages with 1and1 a "home" package and a "business" package. i have a main site up on the business package right now. the home package has tons of files from an old forum that really could just be wiped out.
My question is that i have a few sites being developed right now. 3-4 to be exact, can i host them all on the same package? i want each to not be a sub of anything. What do i do? Calling tech support yielded worthless answers. Do i need a different type of account?
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Oct 10, 2009
As a domainer I have several domainnames I like to add to a hostingaccount.
Many of the domains will have a blog or minisite.
At this moment I have a shared hosting account with unlimited domains.
But for seo reasons it is better not to link the domains/urls to eachother cause they have the same IP.
What can you recommend me to have all the domains on different IP's?
Or is there another way to do this,I heard something about c-class....
If I have to put the domains on different IP's on my shared hosting account I will have to pay $2,50 for an IP per month,this will be quite expensive.
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Feb 10, 2009
Looks like Im not the only one being canned for alleged "black hat seo, scaping" reason. I have no idea what that was about? Blogda that used RSS feeds? What bothers me the most is lack of response from them about giving be access to get data for my sites. Terri from DH just deleted my support tickets. Does anyone have other contacts at DH? I was being a*hole or anything, just asked what exactly did I do wrong and get access to db and content.
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Sep 23, 2007
I am just wondering what is normal when you point a domain name to a folder on an existing hosting account, as far as the urls in the address bar go?
I have my own website which has mega space, and my host allows up to 5 domains to be hosted in folders...so I thought I'd host b/friend's new website there.
His site is a WordPress installation.
I pointed the A record of his domain name to my hosts ip address , and it resolved fine. However, when I click on any of his articles, the full url of mysite is displayed in the address bar of the browser, which I don't want.
I've never tried to host another site on mysite before and just wondering what is normal as far as urls go? I'm thinking I've either missed a step somewhere, or it's a WordPress thing, or a host thing, or it's normal and I'm wasting my time trying to find a fix.
The ideal situation would be that the full urls of his_site are showing in the browser address bar.
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Oct 26, 2009
I have about 5 sites all hosted on my same hosting account. One of those domains is attached to the hosting account. I place my other domains in a folder of a sub-directory of my main domain. This has been working fine, up until today when i noticed a weird error. I give you a little example of how my sites are setup
my main domain:
www.maindomain.com
My other sites hosted in a sub-directory of my main domain:
www.maindomain.com/sites/site2/
www.maindomain.com/sites/site3/
How my other sites appear on the web:
www.site2.com
www.site3.com
This works fine for every page until i go to www.site2.com/index.php
It redirects to www.maindomain.com/sites/site2/index.php for some reason
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Aug 13, 2009
I have registered a domain and bought hosting with 1and1 last year for 60$/year. They have my paypal id and deduct the fee. How can I cancel the subscription as I have no luck with this domain and hosting?
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May 7, 2008
I was along time customer of Hostnetway. And as you may know, they been gone for long time now. Most of my sites were still up on their servers so I stayed hoping they would come back. I lost one site's database somehow. But figured I could rebuild and be ok.
Well they haven't came back. So I moved my sites to new host. But I am still getting billed by hostnetway auto billing. There is no contact avenue open to contact them to cancel.
What shold I do? Do I call my lawyer and have them look into taking this to courts? I refuse to keep paying for a service that mysteriously has no owner, no services, no customer support, and no way out.
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Jun 9, 2008
we've been with Softlayer for a little over a year. The service has been good but their support has been a nightmare for us. There was a time that we were under a dos attack and they refused to do anything about it which is what forced us to switch.
But that's not the reason I'm here. My billing ends on the 12th, their terms require you cancel the server 3 days before billing ends. I pay manually each month by pay pal. I tried to cancel the server today, what I assumed was 3 days before the 12th and they told me I couldn't do it. That I had to pay for another full month. So I told them I just won't pay and they threatened me with a late fee. Is there anything legally these people can actually do to me if I don't pay? All they have is my contact information, I don't think they could submit to collections over that without my social security number.
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May 29, 2009
I know there is chargeback and all, but here in our country.. I heard from my lawyer I could get sued if I charge back, and banks here generally does not approve of such actions.
Anyways, I have a really lousy windows reseller provider and I will be moving the remaining accounts out soon, since their support is no longer responding to anything I ask...
What I fear is the monthly billing will still continue, and I have no means of demanding them to end it..
Would I get into trouble if I decide to just close my cc instead?
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Mar 7, 2008
due some error in a VPS server has ben cancell a "domain" under
/home/virtfs/
adn the VPS is going down and is not logner available. (no access via SSH or remotely)
Is there any way to recover?
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Oct 22, 2008
I'm moving on to new pastures and I'm looking to cancel my leaseweb server. I've been through their main site, self service centre and can't seem to locate anything. Does anyone know how to cancel a server with them? I'd ask in sales chat, but each time I try they're offline. I'm worried it's getting closer to the renewal date and I'll be tied in for another month...
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Jun 14, 2008
I recently switched webhosts from The Planet to iWeb -- not really because of the recent outages at The Planet but more because I was just looking for a better price/performance ratio. I thought other people should be warned about my experience, which was that it was not possible to get The Planet to honor my request to cancel service.
I filled out their online form to cancel service. They then sent me an automated email saying that I had to call a certain 800 number within 48 hours to confirm. When I called that number, I got a message saying that all their people were busy, and offering to let me leave a message and have them call me back. I tried four or five times over then next day and a half or so, leaving multiple messages, but I never got through, and they never returned my calls. I then opened an online chat session with one of their people. After going around in circles for a while, she told me that The Planet had a new policy, which was that confirmation was not required in order to cancel an account. She assured me that my account would be canceled within 48 hours of my original request, and that I would receive an email by then confirming the cancellation of the service.
At this point my monthly billing date was only one day away, and I wasn't very convinced that they actually would refrain from billing me. So I called my credit card company and changed my credit card number to make sure that it wouldn't be possible for The Planet to run the recurring charge. (Changing the number seems to be the thing to do in this situation, and is really not that difficult. You just have to switch any other recurring-charge accounts to a different credit card, and wait a week for the new version of the card whose number was changed.)
Well, sure enough, I got an email from The Planet saying that they'd tried to bill me, and the charge had failed.
I don't know if this is a systematic problem at The Planet. A couple of things may have contributed to the problem. One is that I was originally a customer of Rackshack, which was renamed to EV1 and later bought by The Planet. The Planet apparently has separate user databases for the two sets of customers, and this initially confused the person I talked with in the chat session, although she eventually assured me that it was ok. The other factor that may not be generally applicable is that this was in the time period right after the explosion at one of their data centers, so things were probably crazy there, and that may have contributed to their problem with processing the cancellation correctly.
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Jun 22, 2008
To make a long story short, as a consequence of the outage we lost some of our advertisers, and right now we cannot afford our old server. We decided well in advance to delete our server, so early this week we contacted the customer care and asked when we were supposed to enter the cancellation ticket to have our server removed before the billing date (June 22). We were told to post the ticket on July 19.
We did better than that. We posted the ticket shortly after this first chat. On July 19th, we went into servercommand, to find out that the cancellation ticket was no longer there. I rushed into the live chat, and was told that the ticket was lost because we had not posted it in orbit. Ok then, let me post it immediately in orbit then.
Well, unsurprisingly, Orbit was unavailable in that moment. We told the live chat tech, and basically we were left hanging on the chat for hours until we were able again to access the orbit system. the Live Chat person said she could not enter the ticket for us, so we had to wait for orbit to load for us again.
Well, guess what? Orbit loaded again for us, but exactly after the Midnight, so it was now effectively the 20th, no longer the 19th. Nice, uh? Do I smell something fishy here?
So, I went to the chat today, and here is the reply:
Quote:
Please wait while we find an agent to assist you...
You have been connected to Daniel W.
Daniel W: Hello. How can I help you?
Customer: Hello, I need urgent help. It is the third time I am attempting to delete a server, and cancellation is sitll not going through as it should
Daniel W: ok, what is the account id and password? and the reason for cancellation?
Customer: <<snipped>>, H1 outage
Customer: I had sent another ticket more than 1 week agoi
Customer: but it went lost, for some reason
Customer: so I spent two hours a couple of days ago with one of your guys to send this other ticket
Customer: but I see that the cancellation date listed is July
Daniel W: Before I can transfer you to another department, I will need to confirm your account information. Please provide you Orbit/ServerCommand login and the last 4 characters of the password.
Customer: while we wanted an instant cancellation
Customer: <<snipped>> / xxxx
Daniel W has left the session.
Please wait while we find an agent from the Customer Service department to assist you.
You have been connected to Andrew S.
Andrew S: Hi! Thanks for conacting The Planet's Billing Care Team. May I please have your Login I.D. and last 4 characters of your password to Server Command or Orbit please. Please feel free to ask about our promotions
Andrew S: one minute
Andrew S: I am reading you last chaty
Customer: <<snipped>> / xxx
Customer: ah ok
Andrew S: Please give me a few minutes to look into this for you. Thank you.
Customer: thanks
Andrew S: I will have to get my accounting department to review this for you. It has a July date for cancellation because the server cancellation ticket was put in in less than 48 hours from the billing date.
Andrew S: I will have them review this issue for you.
Andrew S: How else may I assit you today ?
Customer: I sent another ticket days before, and it was lost. On July 19 I came to talk about this with one of your techs, and we were unable to access orbit
Customer: They said to wait until orbit was available again for us
Customer: This should all be saved in your logs, I hope
Customer: So, what should I wait for?
Andrew S: I am creating a ticket to the accounting department for them to give you an answer on the cancellation date
Andrew S: ok sir How else may I assist you today ?
Customer: Nothing else, thanks. We will be waiting for the reply.
Andrew S: Thank you for choosing The Planet again my name is Andrew and I hope you have a great day!
Thank you for using InstantService. You may now close this window.
Your session has ended. You may now close this window.
Not bad way to answer a customer who has been with theplanet for 7 years! Not only I am NOT bitching about the advertisers I lost because of the outage, since that's our fault, but I must also go through this strange - not to use another word - issue. I spent HOURS this week just to (not) being able to delete this server. I hope the fact of posting this on WebHostingTalk will help us and others in the future.
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Apr 12, 2009
Server configuration:
CENTOS 5.3 x86_64
cPanel 11.24.4-C35075 - WHM 11.24.2 - X 3.9
Is it possible to write a script that will be sending notifications on user e-mail, that is already pre-configured in their account, whenver user will log in to FTP.
Are there any pre-made scripts or if not, any hint's on writing something like that?
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