It has been 4 days now from the date i requested there is just silence from eboundhost, looks like they are planing on renewing my account and charging my card? what should i do? cancel the credit card and report them to BBB?
View 14 RepliesI'm moving my account from hostgator to Dedicated server, and need to know what is the
last date, that i can send "Cancelation request".
Regarding the last invoice:
Date Created: 2008/12/22
Due Date: 2008/12/27
Date Paid: 2008/12/22
So my question is can i f.e. at 2009.1.20 send caneclation request?
Does 2 days enough? [i update dns-s yesterday, and need 2-3 days to be sure, that they were propagandised]
Any abuse of our staff in any medium or format will result in the suspension or termination of your services.
Customers may cancel at any time via a cancellation form. HostGator gives you an unconditional 45 day money back guarantee on managed shared hosting, and reseller solutions for any customer who paid the first invoice with a credit card or with Paypal.
So after taking advantage of their $19.99 VPS special (60GB/600GB + cPanel/WHM) I was having problems right off the bat. Instead of going into detail for each of my issues and the pain it caused me to get them resolved I'll just touch on some key points of things they really need to look into changing:
1. Support. Yes, I know I'm not paying extra for their priority support, but as of the time I am typing this thread my VPS has been offline for over 4 hours (unable to ping and HyperVM will not let me login). I've sent an e-mail to their "Emergency Support" e-mail and opened a support ticket but with no answer from either.
The worst part about their support setup is that they list on their website that they give clients an option of paying a per ticket fee for enhanced support, but in their support ticket system they neglect to make that option available so even paying for per ticket support isn't able to be done either.
2. Website. I have never seen a business website so filled with incorrect links, missing images, and non-working scripts. Their site throws more 404 errors than it has working links. It's painful to navigate and trying to locate anything is based more luck than anything. Their navigation bar changes the links based on location (main site, forum, or client area). All in all, had their thread listing the special brought me to their homepage instead of directly to the VPS special page I would have closed my browser before signing up.
3. Billing. Not really a big problem but I got my latest invoice for the 31st and found the total to be $23.49 instead of the $19.99 I've been paying. I opened a ticket about it 3 days ago (48-72 hour SLA? Right...) and nobody has yet to address that issue.
I had attempted to cancel my account earlier but one of their staff convinced me to reconsider and even moved my VPS to a server that didn't have the CPU pegged to 100%.
But now with the 4+ hour downtime and no response from their "24/7" support, I just can't cancel my account fast enough. I don't care about a refund or my data on the server; I'll gladly give it all up to be done with them.
I'm not going to make this thread a complete rant so here are some of the positive things I can say about them:
The one glimmer of hope that was offered to me was one of their staff members, JasonS, who provided me with proof that somebody on the other end of the line had a pulse, albeit that somebody was unable to help me out.
Yup, that's the only positive thing I can think of. I guess the price wasn't to bad for what was offered, if only what was offered was what you actually received.
On the brightside, I have since moved to GeekStorage.com and couldn't be happier with their level of service and professionalism!
dreamhost deleted all sites and cancel the account without any notifications!
they just say "Customer agrees to not engage in activities pertaining to Black Hat SEO, Spamdexing, and so-called "Scraper sites."
but i have nothing of that. maybe some mistake have happend and some content was uploaded wrongly... Why not to ask to remove that?
i just have web-site like directory with google adsence and thats all off it!
i can you beleive before the cancelation thay send me a letter that my money that i gave them for next year is happily got!
that a shamely bad guys!
Does anyone know the proper avenue for cancelling an account with HostNine? They are giving me the run around and ignoring my requests for a cancellation. I originally tried to cancel my account a couple of months ago by e-mail. They informed me that I had to submit a cancellation request through their website. I have submitted a cancellation request through their website SEVERAL TIMES since then. They never sent me any kind of response or confirmation, so I assumed (wrongly, I guess) that the account was cancelled, but they keep charging my credit card over and over.
I have requested again that the account be cancelled and told them that I would simply perform a chargeback since they are basically billing me for a service that I have continually requested be cancelled via their own online cancellation form using their own process for cancelling accounts. Nick Hudson @ HostNine's response to this was to threaten that they would send attorneys and collection agencies after me. All while claiming that it is "NOT hard" to cancel an account. I agree with them; cancelling your account when the company will actually deal with you should not be hard.
For some reason i need refund for their webhosting service 6 days before, their sals department said the billing department is not aviailable during christmas holidy, and refund will be done at sunday. but now, it's wednesday, i still got nothing from them and they sales dapartment and billing department even do not response my ticket now!
View 8 Replies View RelatedI am trying to get Apache to disable .htaccess overrides and php for a certain directory (and it's subdirectories).
I can disable PHP scripting using a .htaccess file containing:
Code:
Options -ExecCGI -Indexes
I now want to disable .htaccess overrides, which Apache's documentation says is only possible in a <Directory> directive. I have therefore attempted to add the following to the website's Virtual host in httpd.conf:
Code:
<Directory /home/ceejayce/www/dropbox/*>
AllowOverride None
</Directory>
However, the above posted .htaccess file (which is located in /home/ceejayce/www/dropbox/2007/.htaccess) still runs and disables ExecCGI and Indexes. So, it looks like the <Directory> directive is not being processed? I have tried it outside the virtual host, straight into the config file - but it works the same way.
Apache's error log says nothing, other than ExecCGI is off in this directory and Directory Index is forbidden (so basically it's reading the options from the .htaccess file and applying them).
I want to make a folder than can only serve static content (no php etc).
i have nameservers setup on my server using (for example) ns1.domain.net and ns2.domain.net with ips 12.12.12.1 and 12.12.12.2, respectively.
Heres my zone file generated by WHM for ns1
Code:
; Modified by Web Host Manager
; Zone File for ns1.animeost.net
$TTL 14400
@ 86400 IN SOA ns1.domain.net. user.gmail.com. (
2007052706
86400
7200
3600000
86400
)
ns1.domain.net. 86400 IN NS ns1.domain.net.
ns2.domain.net. 86400 IN NS ns2.domain.net.
ns1.domain.net. 14400 IN A 12.12.12.1
localhost.ns1.domain.net. 14400 IN A 127.0.0.1
Heres my zone file generated by WHM for ns2
Code:
; Modified by Web Host Manager
; Zone File for ns1.animeost.net
$TTL 14400
@ 86400 IN SOA ns1.domain.net. user.gmail.com. (
2007052706
86400
7200
3600000
86400
)
ns1.domain.net. 86400 IN NS ns1.domain.net.
ns2.domain.net. 86400 IN NS ns2.domain.net.
ns2.domain.net. 14400 IN A 12.12.12.2
localhost.ns2.domain.net. 14400 IN A 127.0.0.1
After i restarted bind, it gave me the error in /var/log/messages
Code:
May 27 15:55:18 mail named[89641]: starting BIND 9.3.4 -u bind -c /etc/namedb/named.conf -t /var/named -u bind
May 27 15:55:18 mail named[89641]: command channel listening on 127.0.0.1#953
May 27 15:55:18 mail named[89641]: /etc/namedb/ns1.domain.net.db:13: ignoring out-of-zone data (ns2.animeost.net)
May 27 15:55:18 mail named[89641]: /etc/namedb/ns2.domain.net.db:12: ignoring out-of-zone data (ns1.animeost.net)
May 27 15:55:18 mail named[89641]: running
I believe that ignoring out-of-zone data is causing my dns to not work properly. I can't ping ns1.domain.net, ns2.domain.net, and domain.net.
I have registered a domain and bought hosting with 1and1 last year for 60$/year. They have my paypal id and deduct the fee. How can I cancel the subscription as I have no luck with this domain and hosting?
View 13 Replies View RelatedI was along time customer of Hostnetway. And as you may know, they been gone for long time now. Most of my sites were still up on their servers so I stayed hoping they would come back. I lost one site's database somehow. But figured I could rebuild and be ok.
Well they haven't came back. So I moved my sites to new host. But I am still getting billed by hostnetway auto billing. There is no contact avenue open to contact them to cancel.
What shold I do? Do I call my lawyer and have them look into taking this to courts? I refuse to keep paying for a service that mysteriously has no owner, no services, no customer support, and no way out.
we've been with Softlayer for a little over a year. The service has been good but their support has been a nightmare for us. There was a time that we were under a dos attack and they refused to do anything about it which is what forced us to switch.
But that's not the reason I'm here. My billing ends on the 12th, their terms require you cancel the server 3 days before billing ends. I pay manually each month by pay pal. I tried to cancel the server today, what I assumed was 3 days before the 12th and they told me I couldn't do it. That I had to pay for another full month. So I told them I just won't pay and they threatened me with a late fee. Is there anything legally these people can actually do to me if I don't pay? All they have is my contact information, I don't think they could submit to collections over that without my social security number.
I know there is chargeback and all, but here in our country.. I heard from my lawyer I could get sued if I charge back, and banks here generally does not approve of such actions.
Anyways, I have a really lousy windows reseller provider and I will be moving the remaining accounts out soon, since their support is no longer responding to anything I ask...
What I fear is the monthly billing will still continue, and I have no means of demanding them to end it..
Would I get into trouble if I decide to just close my cc instead?
due some error in a VPS server has ben cancell a "domain" under
/home/virtfs/
adn the VPS is going down and is not logner available. (no access via SSH or remotely)
Is there any way to recover?
I'm moving on to new pastures and I'm looking to cancel my leaseweb server. I've been through their main site, self service centre and can't seem to locate anything. Does anyone know how to cancel a server with them? I'd ask in sales chat, but each time I try they're offline. I'm worried it's getting closer to the renewal date and I'll be tied in for another month...
View 2 Replies View RelatedI recently switched webhosts from The Planet to iWeb -- not really because of the recent outages at The Planet but more because I was just looking for a better price/performance ratio. I thought other people should be warned about my experience, which was that it was not possible to get The Planet to honor my request to cancel service.
I filled out their online form to cancel service. They then sent me an automated email saying that I had to call a certain 800 number within 48 hours to confirm. When I called that number, I got a message saying that all their people were busy, and offering to let me leave a message and have them call me back. I tried four or five times over then next day and a half or so, leaving multiple messages, but I never got through, and they never returned my calls. I then opened an online chat session with one of their people. After going around in circles for a while, she told me that The Planet had a new policy, which was that confirmation was not required in order to cancel an account. She assured me that my account would be canceled within 48 hours of my original request, and that I would receive an email by then confirming the cancellation of the service.
At this point my monthly billing date was only one day away, and I wasn't very convinced that they actually would refrain from billing me. So I called my credit card company and changed my credit card number to make sure that it wouldn't be possible for The Planet to run the recurring charge. (Changing the number seems to be the thing to do in this situation, and is really not that difficult. You just have to switch any other recurring-charge accounts to a different credit card, and wait a week for the new version of the card whose number was changed.)
Well, sure enough, I got an email from The Planet saying that they'd tried to bill me, and the charge had failed.
I don't know if this is a systematic problem at The Planet. A couple of things may have contributed to the problem. One is that I was originally a customer of Rackshack, which was renamed to EV1 and later bought by The Planet. The Planet apparently has separate user databases for the two sets of customers, and this initially confused the person I talked with in the chat session, although she eventually assured me that it was ok. The other factor that may not be generally applicable is that this was in the time period right after the explosion at one of their data centers, so things were probably crazy there, and that may have contributed to their problem with processing the cancellation correctly.
To make a long story short, as a consequence of the outage we lost some of our advertisers, and right now we cannot afford our old server. We decided well in advance to delete our server, so early this week we contacted the customer care and asked when we were supposed to enter the cancellation ticket to have our server removed before the billing date (June 22). We were told to post the ticket on July 19.
We did better than that. We posted the ticket shortly after this first chat. On July 19th, we went into servercommand, to find out that the cancellation ticket was no longer there. I rushed into the live chat, and was told that the ticket was lost because we had not posted it in orbit. Ok then, let me post it immediately in orbit then.
Well, unsurprisingly, Orbit was unavailable in that moment. We told the live chat tech, and basically we were left hanging on the chat for hours until we were able again to access the orbit system. the Live Chat person said she could not enter the ticket for us, so we had to wait for orbit to load for us again.
Well, guess what? Orbit loaded again for us, but exactly after the Midnight, so it was now effectively the 20th, no longer the 19th. Nice, uh? Do I smell something fishy here?
So, I went to the chat today, and here is the reply:
Quote:
Please wait while we find an agent to assist you...
You have been connected to Daniel W.
Daniel W: Hello. How can I help you?
Customer: Hello, I need urgent help. It is the third time I am attempting to delete a server, and cancellation is sitll not going through as it should
Daniel W: ok, what is the account id and password? and the reason for cancellation?
Customer: <<snipped>>, H1 outage
Customer: I had sent another ticket more than 1 week agoi
Customer: but it went lost, for some reason
Customer: so I spent two hours a couple of days ago with one of your guys to send this other ticket
Customer: but I see that the cancellation date listed is July
Daniel W: Before I can transfer you to another department, I will need to confirm your account information. Please provide you Orbit/ServerCommand login and the last 4 characters of the password.
Customer: while we wanted an instant cancellation
Customer: <<snipped>> / xxxx
Daniel W has left the session.
Please wait while we find an agent from the Customer Service department to assist you.
You have been connected to Andrew S.
Andrew S: Hi! Thanks for conacting The Planet's Billing Care Team. May I please have your Login I.D. and last 4 characters of your password to Server Command or Orbit please. Please feel free to ask about our promotions
Andrew S: one minute
Andrew S: I am reading you last chaty
Customer: <<snipped>> / xxx
Customer: ah ok
Andrew S: Please give me a few minutes to look into this for you. Thank you.
Customer: thanks
Andrew S: I will have to get my accounting department to review this for you. It has a July date for cancellation because the server cancellation ticket was put in in less than 48 hours from the billing date.
Andrew S: I will have them review this issue for you.
Andrew S: How else may I assit you today ?
Customer: I sent another ticket days before, and it was lost. On July 19 I came to talk about this with one of your techs, and we were unable to access orbit
Customer: They said to wait until orbit was available again for us
Customer: This should all be saved in your logs, I hope
Customer: So, what should I wait for?
Andrew S: I am creating a ticket to the accounting department for them to give you an answer on the cancellation date
Andrew S: ok sir How else may I assist you today ?
Customer: Nothing else, thanks. We will be waiting for the reply.
Andrew S: Thank you for choosing The Planet again my name is Andrew and I hope you have a great day!
Thank you for using InstantService. You may now close this window.
Your session has ended. You may now close this window.
Not bad way to answer a customer who has been with theplanet for 7 years! Not only I am NOT bitching about the advertisers I lost because of the outage, since that's our fault, but I must also go through this strange - not to use another word - issue. I spent HOURS this week just to (not) being able to delete this server. I hope the fact of posting this on WebHostingTalk will help us and others in the future.
I block them in htaccess but their repeated attacks is making my server load crazy.
I installed AFP but it doesn't do anything, where do I set rules on automatic blocking?
I set up a cron to run every minute & I'm running a PHP script by way of cron like
wget http://example.com/some_script.php
Now does each request of Cron is a seperate HTTP Request or what? Say my script takes more than 1 minute to execute completely but before its completed, its called again. So, will that effect the PHP script running because of previous HTTP Request or will it create a new HTTP Request & let the previous request finish its operation? Technically, it shouldn't block/affect the previous request, but I'm not sure!!
Should I block ping request to my servers from WAN?
View 12 Replies View Relatedmy server is still effed up from the MPack attack that I received.
I just received the following email, does anyone know what this means or how it could be done? The client IP is mine, so some how my server is sending that request?
72.233.79.2 (malwarebytes.org) Server Log:
[Thu Jul 24 13:05:07 2008] [error] [client 72.55.184.144] mod_security:
Access denied with code 403. Pattern match ".../" at THE_REQUEST
[id "300006"] [rev "1"] [msg "Bogus Path denied"] [severity "CRITICAL"]
[hostname "www.malwarebytes.org"] [uri
"/errors.php?error=[url][unique_id "tNAGeH8AAAEAAEsfD7wAAAAO"]
[Thu Jul 24 13:05:07 2008] [error] [client 72.55.184.144] mod_security:
Access denied with code 403. Pattern match ".../" at THE_REQUEST
[id "300006"] [rev "1"] [msg "Bogus Path denied"] [severity "CRITICAL"]
[hostname "www.malwarebytes.org"] [uri
"/forums/errors.php?error=[url][unique_id
"tNAPAn8AAAEAAD7mqWQAAAAl"]
[url]is the RKHunter scan log
[url]is the ChkRootKit scan log.
I'm going through this thread right now:
[url]("How-to detect a possible intruder?") and I've come across a handful of hidden directories:
/home/mifbody/public_html/vbulletin/arcade/images/. /. /xh
/home/mifbody/public_html/vbulletin/arcade/images/. /. /xhide.c
/home/mifbody/public_html/vbulletin/arcade/images/. /. /obj/convertxdccfile.o
/home/mifbody/public_html/vbulletin/arcade/images/. /. /obj/iroffer_admin.o
/home/mifbody/public_html/vbulletin/arcade/images/. /. /obj/iroffer_dccchat.o
/home/mifbody/public_html/vbulletin/arcade/images/. /. /obj/iroffer_display.o
/home/mifbody/public_html/vbulletin/arcade/images/. /. /obj/iroffer_main.o
/home/mifbody/public_html/vbulletin/arcade/images/. /. /obj/iroffer_md5.o
/home/mifbody/public_html/vbulletin/arcade/images/. /. /obj/iroffer_misc.o
/home/mifbody/public_html/vbulletin/arcade/images/. /. /obj/iroffer_statefile.o
/home/mifbody/public_html/vbulletin/arcade/images/. /. /obj/iroffer_transfer.o
/home/mifbody/public_html/vbulletin/arcade/images/. /. /obj/iroffer_upload.o
/home/mifbody/public_html/vbulletin/arcade/images/. /. /obj/iroffer_utilities.o
/home/mifbody/public_html/vbulletin/arcade/images/. /. /src/convertxdccfile.c
/home/mifbody/public_html/vbulletin/arcade/images/. /. /src/iroffer_admin.c
/home/mifbody/public_html/vbulletin/arcade/images/. /. /src/iroffer_config.h
/home/mifbody/public_html/vbulletin/arcade/images/. /. /src/iroffer_dccchat.c
/home/mifbody/public_html/vbulletin/arcade/images/. /. /src/iroffer_defines.h
/home/mifbody/public_html/vbulletin/arcade/images/. /. /src/iroffer_display.c
/home/mifbody/public_html/vbulletin/arcade/images/. /. /src/iroffer_globals.h
/home/mifbody/public_html/vbulletin/arcade/images/. /. /src/iroffer_headers.h
/home/mifbody/public_html/vbulletin/arcade/images/. /. /src/iroffer_main.c
/home/mifbody/public_html/vbulletin/arcade/images/. /. /src/iroffer_md5.c
/home/mifbody/public_html/vbulletin/arcade/images/. /. /src/iroffer_md5.h
/home/mifbody/public_html/vbulletin/arcade/images/. /. /src/iroffer_misc.c
/home/mifbody/public_html/vbulletin/arcade/images/. /. /src/iroffer_statefile.c
/home/mifbody/public_html/vbulletin/arcade/images/. /. /src/iroffer_transfer.c
/home/mifbody/public_html/vbulletin/arcade/images/. /. /src/iroffer_upload.c
/home/mifbody/public_html/vbulletin/arcade/images/. /. /src/iroffer_utilities.c
I was able to successfully delete all the files, but how do I now get rid of the directories themselves? When I do:
rm -fr "/arcade/images/. /"
and then locate ". "
I still get:
/home/mifbody/public_html/vbulletin/adserver/banners/.
/home/mifbody/public_html/vbulletin/alice/src/admin/.
/home/mifbody/public_html/vbulletin/arcade/images/.
I think mellowhost has gone now,
I have some pending request and helps request.
there is nothing to reply.
even the ffmpeg services have some error and they only 3mb allow to upload file.
i dont know happen to this company...
I post here not for bad reviews, otherwise to call their attentions.
because even i use the forums for mellowhost, and submit some tickets. nothing response from them.
Quote:
netstat -anpl|grep 80|grep 74.xx.179.xxx|wc -l
990
I observed too many http requests into the server, so just wonder how your guys twaek server to accept over 1000 request and more?
if there is a rule to add to firewall or mod_security to ban any IP which is sending more xx number of POST requests to the same URL?
View 6 Replies View RelatedI've just been having a look through my logwatch e-mail, and have seen the following that I've not seen before:
Code:
A total of 3 unidentified 'other' records logged
GET http:/ /74.52.21.101/index.php2?goto=[url]
HTTP/1.0 with response code(s) 2 404 responses
GET http:/ /74.52.21.100/index.php2?goto=[url]
HTTP/1.0 with response code(s) 2 404 responses
GET http:/ /74.52.21.102/index.php2?goto=[url]
HTTP/1.0 with response code(s) 2 404 responses
NB. I've added a space in the URL to break the link.
what is happening here, as this looks to be something dodgy.
I have a guy who can't get to any of the 100 or so virtual hosts on my RHEL3 server.
It's running the latest Apache RPM from RedHat. I also have mod_evasive and mod_security running.
Here's what I know. The guy *CAN* connect via SSH and FTP. The guy *CAN* see the default web page when he hits the IP in his web browser (e.g. he types [url]into the address bar on IE). But when he uses any of the host names on the server he *CAN NOT* see anything. He gets timeout errors.
His IP in NOT in ANY error logs, it's not in mod_evasive or mod_security, it's not in IPTABLES, it's not anywhere I can see.
I must be missing something. Anyone have any ideas?
What would be in front of Apache blocking his requests?
I have a dedicated box with softlayer and I have noticed at varying times the past few months that with sites we host, sometimes the connection times out (I'll try to access like 5 or 6 sites within 30 seconds or so and they all drop, then a minute later they load fine).
I opened a support ticket and they said it usually has to do with the # of requests Apache can handle, and that this can be modified. They stated they could: "tweak the apache configuration file in this server that can make it possible to handle more requests."
So my question is what should the # of requests be set to? (I'm not sure what it is now, but I assume whatever the default # is).
I have a Qmail server that is using relays.ordb.org
As you probaly know this shut down two years ago. But is now sending all requests as spam. No one is recieving there emails.
this a Standard Qmail,with a hacked qmail-send witch intergrates with Mysqld.
is not installed with qmailroks, or supervise. Can't find the config text file.
how can we remove traces or referrences to relays ordb.org