i recently got a dedi from Dark Water Networks and all i have had was problems with it. The first hour i was on it it decided to go offline after multiple access violations errors popped up. I send in a support ticket, they say its fine, but the box is still offline. I am running my own hosting company and its crucial that i have something working to be able to progress. I have had enough of their service and i ask for the box to be turned off and a refund on my money. They tell me they cannot issue me a refund. What a complete lie. Right on their main page of their site it clearly states: "Try our services for 30 days, and if you're not completely satisfied, we will refund you with no questions asked."
So where is my refund? They refuse to give it to me.... and my customers? Angry. Any more responses to my ticket? None whatso ever for the past 48 hours.
If this is how they run a business... neglecting their customers and blatently false advertising on their main page, then i truly do hope they no one else ever tries their services in the future because this is just ridiculous....
Has anyone looked into getting dark fiber verse going direct with a transport provider? How much does dark fiber cost compared to say a Gig-E transport line? What kind of equipment is needed on each end of the fiber, and how much does this equipment cost? At what point does a provider look for dark fiber verse getting transport for a Lit provider?
I've a dedicated server at ThePlanet / Servermatrix for the past few years and for the most part the service has been okay. Uptime has been good and support used to be fairly swift.
Early wednesday morning the primary hard drive in my server started dying. Throughout the day various services kept going up and down and overall the entire server was very unstable. I didn't get much movement from ThePlanet's support team - they would reboot the server, SSH and other services would come back online, and so they would close the ticket.
Thirty minutes after the reboot the HD would switch to read-only and stuff would start dying. So they finally recommended that I replace the HD and do an OS reload. I said fine as I had a backup of all of the accounts on a 2nd hard drive.
Well it took until 6am this morning for the OS reload to finally be completed, but when it was done apache was *completely* screwed up. WHM was up and running but if you went to the server IP address in the browser you got an error.
It turns out that something really badly went wrong with the OS reload but it took them hours before they even admitted that there was something wrong that needed more action. It's now 10pm and while email and other services are up, apache is still nonexistent.
When I try to run easyapache it barely starts before it errors out with a bunch of missing dependencies. I cannot instal GD and a bunch of other items, and I keep getting error messages that SSL isn't installed either.
Please visit [url] for help with this error.! No original working apache backup to restore! Executing '/scripts/initfpsuexec'! Executing '/scripts/initsslhttpd'! Compiling report... Sending report (6304 bytes)... If you want to create a support ticket with cPanel regarding this please reference 'BuildAP Report Id': '741873'! Report processed. Verbose logfile is at '/usr/local/cpanel/logs/easy/apache/build.1212079281' ---- seems the yum repo being used has bad files: Error: Missing Dependency: zlib = 1.2.3-0 is needed by package zlib-devel Error: Missing Dependency: libjpeg = 6b-0 is needed by package libjpeg-devel --- -0 isn't a normal package id.
I can't even transfer my accounts off the server as that's also broken - I was going to all of the accounts off to my KnownHost VPS but I keep getting an authentication error ("sshcmdpermissiondeny") even though I'm definitely entering the correct root password.
Mainly looking at their un-managed server but I would like to know some responses concerning their support. What level of support do they provide? Is it efficient and time effective? Will they charge me for the little-ist of a request (Let's say I get an internal server error in WHM caused by a software update -- will they roll me to a backup for free or will I be charged?).
So, just looking for opinions on their support quality and availability, and their server uptime and happiness of current and past clientèle.
I see Enotch Networks offer in vps offer forum and i think to take from them.
But i want to check before about them , did anyone here host with them?
Did they have any problems with there servers and support?
Did they suspended the account if it use half of that bandwidth which is it offered , like as i see in there offer the bandwidth can be 6600GB monthly , so if i use more than 4000GB, did they will suspend my account?
And if there are anything about them i hope to post here to have a clear image about them.
My server has recently been attacked by members of the following website, using DDoS tools stolen form other script kiddies and rebranded (oh the irony). Having enough, I decided to go on a mission to get these brats shut down:
troyrulz007.com
The site is also filled with links to illegal downloads, porn, etc.
The first thing I did was report them to their webhost. I figured this was the best first step. I opened a ticket and reported what was on the site, and pointed out which parts of their AUP the site was violating. After a few days, I provided them contact information for someone at Rockstar Games, as this site was providing downloads for one of their most recently released titles. I also went ahead and contacted some of the publishers of the software being provided illegaly.
14 days later, the ticket is silently closed with no action taken. Site is still up and still providing illegal downloads of software that people spent a lot of time and money developing.
I know they are a VERY small fish in a large pond, but I had had enough of having my servers crippled (at least know I've learned how to defend against it) and decided I would strike back legally and without stooping to the script-kiddies level.
At this point, I'm convinced Virpus Networks (virpus.com) doesn't give a flying monkey turd about anything other than collecting their pathetic $10/mo.
Was I wrong in assuming they would do anything? Should I have just ignored it and moved on? If not...how do I find out who provides network service to Virpus. I'm sure THEY don't allow this sort of thing.
Maybe I was just being a cry-baby and should've left it alone. I don't know.
But hey...I guess if you want to host a site that breaks pretty much every rule in the book, you know where to go. Looking at their pricing however...yeah I'll not go there on that one.
Anyways...this is a part rant, part notification, part "am I being a whiny jerk" post. Sorry if it breaks any rules.
Thanks for listening. I'd give you that portion of your life back if I could but I've decided to keep it for myself.
Anyone using Sago Networks ? I am shifting from LT and I chose Sago but when i completed the order they are asking me for a Photo ID ... has anyone done this ?
I mean is it safe to do that ? Coz i am paying by paypal and my paypal account is verified so there should'nt be any problem but just confirming ...
how is Sago Networks and about this ID confirmation thing.
Haven't posted on WHM in some time but wanted to drop a line in dedicated regarding SFN support.
I recently migrated a dedicated srv to InterWorx running Lite Speed (as apache) on CentOS 5. (srv was running PSA 9 on CentOS)
Being the NEWB that I am.....I needed a little "hand holding" with this setup (especially the Lite Speed config). SFN support went way out of their way to assist. What is enjoyable about their support is the tech's have never responding to many of my "NEWB" questions in a demeanoring way. They explain things in detail. Tickets are always answered promptly.
I just wanted to give a "shout-out" to Dan, Brad, Sean, Ryan, Mike, and all the other SFN support techs >> AWESOME SUPPORT GUYS
they provide me a KVM and after some days when my time over so there is another server in my KVM account and i am able to access that server also can't believe ? well i am ready to show proofs...
and the 2nd funny thing is i told them about this but still they dont change the passwords etc i have full power on some other person server
THIS IS ONLY MY REVIEW ABOUT THIS COMPANY BECAUSE IF ANOTEHR SERVER IN MY KVM SO MAY BE MY SERVER IN ANOTHER...
Well it's been one month since I purchased my dedicated server from Limestone Networks, and i'd like to post my experiences with them, so here it goes.
About a month ago I stumbled upon Limestone networks, read a few reviews, and thought i'd go for it. The the next thing I did was start a live chat, a friendly chap by the name of Felipe responds. I have a nice long chat with Felipe, what a delight it was! Not only did he answer all of my questions promptly, but he certainly knew what he was talking about. Unlike my previous experiences with other companies.
After a nice long chat with Felipe, I was ready to get my server. So I went straight ahead and ordered.
Specifications: Dual CPU Quad Core XEON 5504 (2.0ghz) 8GB DDR2 ECC registered RAM 2x500GB HDD in RAID1 (WD RE3, AWESOME HDD'S!) 4TB bandwith 100mbps up/down speeds IPKVM included All up cost me around $280 + ~$30 setup fee
Within about 2 hours I receive an email stating that there were some minor problems during setup because of the RAID configuration, and they will fix it as soon as possible. I must admit, it got me slightly worried, but a few minutes later, I receive another email saying that it's all setup and done! Boy was I excited!
I Instantly SSH'd into my server to check on things, all good. I install the XEN kernel and reboot to make sure it's working all fine, boots without any errors. So far so good.
A few days later I realised I was running out of IP Addresses, so I open a support ticket to ask for more, the invoice is created, I pay it then respond saying that I have done so. 6 minutes later they respond saying that it is being set up, and another 3 minutes later they respond with the IP addresses, sweet.
Later on I opened another support ticket asking a question referring to upgrades. Out of pure boredom I clicked the send receive button on my email, and sure enough, I already had a response! all within about 2 minutes after sending it.
Limestone's service has been great, I love their support and prompt response to tickets! One minor problem is that their accounting department isn't available during all hours, no biggie though. Their technical support department is open 24/7.
One great bonus with Limestone is that they keep you informed every step of the way, rather than leaving it to the last minute to say "sorry about the wait".
When i'm ready for my next server, i'll definitely be going for Limestone.
I ordered my server on March 6th, and asked for the server to be provisioned the 10th. I wanted to test some things out, and so I wanted the server earlier. I called up LSN and got to Carl. He was great and totally understood everything and provisioned our server in a matter of 1 hour 59 minutes!
Sadly, because I had told them we were going to need the server on the 10th, they thought they would have the RAM we needed. They compensated us by adding a better CPU(Q9400).
Then the RAM came in, I think 5 days later because of a shipping mistake where it didn't get on the truck I think(Not LSN's fault). The server went down, and they installed the RAM. The server wouldn't boot, so we had a few problems there. In the end it was just an oversight of the max amount of RAM that the MoBo could support. The downtime was a bit excessive in my opinion, and LSN compensated me.
I have had zero problems with them since that incident.
I have been using R-fx software since somewhere in 2002 if I remember correctly.
I have been a happy using of APF, SYSBK and BFD for a long time. I have also installed other software of them, but I choose to keep my server as clean as possible. So LES, LSM, NSIV, SPRI were never installed. I had temporarily installed PRM and SIM, but I choose to uninstall them for various reasons.
I am wondering if you people still use APF and BFD. I will keep on using sysbk as it's a very simple program that can do no harm to my server, but I'm not sure about APF as primary firewall.
I have never been impressed by the role of firewalls in server security. I think they are mostly excaggarated, especially hardware firewalls, and iptables can do anything that is required.
How do you feel about using CSF on new servers rather then APF? Do you recommend any r-fx software for good server security and performance? Rf-x is about security, stability and speed (performance). I like that.
6 months ago I signed up for their services, moving away from 1&1 shared hosting. So I spoke with Andrew about getting a server for the things I do. We worked a deal, which is probably too good to be true.
Im running on one of their Dell 1425s. I have servers here at the work (designing agency), so I know my way with servers etc etc. The performance of their network and support 10/10 I had no problems and although unmanaged, I was always able to get help and support.
They look like a new emerging host, but I recommend to give them a try. I've just picked up another server with them ($15 for my first month is quite a steal imo)
just noticed my server is EXTREMELY slow... as well as the limestone network control panel. I had a friend of mine test it too, slow for him. My load is nice and low.. Maybe they are getting DDOS'd? I moved from Burst to limestone and paying alot more, I expected more.
if anyone else is having a SUPER slow connection to the limestone network? I'm about to call their support
After stumbling upon limestone networks amazing offers, I decided to take advantage of their cheapest special for it was more than what I needed. For 135 dollars a month, I got this special:
[url]
With an 100mbps uplink connection. With this dedicated server, I planned on running game servers, and so far it has far exceeded my expectations.
Let's begin with the set up time: Before leaving my old host, I found out that the location was doing no good for me. Players were not able to query my game server in the game's server list, so I decided to switch hosts. After finding limestone networks, as listed above I went straight ahead and bought the server at 4:00 AM EST time. After two hours of waiting, my dedicated server was set up with HPET enabled like I asked. I was amazed at how limestone was able to set up the dedicated server so fast and at such an early time!
The support: The support is absolutely hands down AMAZING. Every support ticket I have made was answered (not over exaggerating here) within 4 minutes.
The control panel: The control panel limestone has to offer that comes free with your dedicated server is so simple to use. (I believe they call it rockware.) There is an option to manage each one of your purchased servers, an option to restart your server, add new ips, change your uplink speed from 10mbps - 1000mbps (depending on what you have), the ticketing system, and much more.
Now the only problem I have came across which isn't all that huge, was that after redirecting all the traffic from my previous game servers to my new game servers hosted with lime stone, I had a problem installing the game files off Steam via hldsupdatetool.exe for Team Fortress 2. The install just froze. So I decided to contact limestone support. They decided to give it a shot, and it seemed that it froze for them too. However they did not give up, they kept trying and trying keeping me updated. (let me also remind most of you that team fortress 2 is a 3.2gb game so it takes atleast 20 mins+ to install all the necessary game files.) Finally after 2 hours, it worked. I was happy. The point here is that the support is probably their best feature aside from their prices and amazing specials. They just never give up and work to their potential in helping every customer. I would recommend limestone to anyone who is willing to try a new host.
Although I have been with them for about a week, they have so far never ceased to amaze me with their support, and quality they have to offer. I will keep everyone here updated on what limestone has to offer me and how well or bad they have been doing at the end of the month when I have to pay my next invoice.
Hey all. Its been a month and I thought I better post a short review of my experiences with LimeStone Networks.
Before signing up for my server, I spoke to Logan who answered a few of my questions regarding the setup of the server and the running of some of the software I wanted to install on the server.
I eventually ordered, with Logan's help, there Obsidien 1 plan which was a Athlon 64 X2 5000+ CPU, 1GB of RAM and 1500GB of Bandwidth for $99 a month. I had also chosen to have Virtuozzo installed, which was licensed and online very quickly. The total time I had to wait for the server was about 3 hours. In that time, I received an email from Mike, which told me he had given me a complimentary upgrade to the Intel Core2Duo E4500 CPU for better performance with my VPS software. This thrilled me to no end.
After asking for help a few times, despite the fact they are an unmanaged host, Logan kindly helped me fix a few problems on the server.
About halfway through the month, I began to realize that Virtuozzo was not exactly what I wanted and I asked them if it was possible to get it changed to a cPanel server. I can't remember who I spoke to about this, but the change was done very quickly and was re-deployed with cPanel ready and going well.
Then, at the end of the month, I found that the RAM installed on the server was just not enough, I then upgraded the RAM with the help of Ryan. The RAM upgrade took about 30 minutes to go through, and I only suffered about 3 minutes of downtime.
All in all, my first months experience with LimeStone Networks has been fantastic! Which is probably why you have seen me recommending them on a few threads. There service is amazing, which compliments there very reliable and kind Customer Service team. I could not ask for anything better.
With the dedicatedplace.com ongoing saga, I'm looking for a new dedicated server. I'm considering Sago Networks [url] Anyone have any experience with them?
well ordered a dedicated server from LSN about 4 days ago, and I still havent recieved the server so I thought I should make a review here for others to know.
4 days back I ordered their most expensive server and made a payment the same night, and I went through the verification process after about 24 hours. the same night that I uploaded the files needed to get my account verified I talked to ryan, and he said my account would be verified in max 2 hours but it ended up being 2 days! after taking 2 days to verify my account (yesterday) I talked to mike and he said my server will be ready in the next 2-5 hours, so i waited about 8 hours and I still didnt recieve any mail from them, so this time I talked to ryan and he said he is gona check and see why its taking so long, and after he checked he said my server should be ready in the next 4-5 hours, but now its been almost 10 hours since then and I havent recieved ANYTHING!
I understand if they were late by a day due to the fact that its christmas, but its been 4 days and all I hear from them is that my server is gona be ready in the next 4-5 hours!
generally their support crew is really friendly but they dont tell you the truth (atleast they havent told me the truth) and ticket responds take from 2 to 6 hours.
I would have given them a good rating if they were on time because they are friendly, their servers are good.
let me first clarify that they have been a VERY good host for me for the past 18 months... if you are ready to discount one VERY bad month.
The last month saw 4 outages on my server... HUGE ones.. each time the server was down for at least a day... the last one for 3 days.. after which i contacted them and asked why was the site down (i was outstation and did not know the status till i came back...)
They replied, there was an accident at the DC and If i had a backup they would happily restore it.
This was thorough unprofessionalism... one of your DC had such accident that you could not even recover data and you dont bother to tell the customer till he himself asks?
my bad luck was that i had already paid them in advance for the following month... BEFORE DUE DATE OF JULY 7th...
the server was offline since June 26th.. i asked for a refund for JULY since i was not using their services anymore and more than that i was really annoyed at the way they handled the issue.
Well.. they are yet to reply to the ticket where i asked for refund.. yea yea its been 20 days almost..
And what do i find now? the ticket was closed yesterday :-|
Have i lost my money? Just wanted to warn others about them...
I've rented a server from Limestone Networks, and got bad experiment from them. The server is Intel Core2Quad Q9300, 8GB RAM, installed with FreeBSD amd64 version.
Two tickets are in files.gslin.org/Misc/tickets-3534.html and files.gslin.org/Misc/tickets-4227.html, they's are saved directly from browser except the password part.
In the beginning, the server often became inaccessible. Because I was very busy at that moment, I just used their control panel to reset it when I cannot access it.
In 8/23 afternoon, I found not only the server was inaccessible, but the panel was also out of control: I saw the server power is "off" and I cannot turn on it. So I opened a ticket to ask for help. They first asked me what do I do before the server offline.
I responsed I didn't do anything, and I also mentioned that the server frequently becomes inaccessibe. They fixed the panel after 1 hour and ask me root password, to see why the server becomes inaccessible frequently. It's 8/24 morning.
They responsed in 8/25 morning (08/25/2008 04:51 AM CDT), "apologize for the delay", just reboot the server. And I cannot access it again, so I report in the same day 10:36 AM. This time they response in 08/27 and "apologize" again.
Because the server has two NIC, they unplug the cable and plug into another port. The situation seems better (accessible now), but it becomes packet lost problem. I detect huge packet lost from the server to its default gateway, Limestone Networks's DNS, {google,yahoo}.com, anywhere.
After that, I cannot be sure what they do, it's stable in that two days. And Bryan P. ask me in 8/29 03:45PM about the status, I replied the server is okay in these two days, so he closed the ticket.
Then, I got packet lost again, in 9/3, so I open another ticket to ask them solving it. I don't want to describe again, you may see the ticket yourself.
I am very upset about their hardware quality, response speed, profession, and the attitude. I won't suggest my friends to use their dedicated hosting.
I am planning on moving to a dedicated server from my VPS.
I found out about LSN and Gigenet and cant decide which one to go for.
Major factors to set on these two are 100mbps connection, good up to date CPUs with massive 8GB ram on similar prices.
Well, Gigenet is $65 more expensive with a very similar setup but I think their servers are managed, I am not sure if Limestone's are managed.
I was wondering what I would be getting extra if I decide to go with Gigenet apart from the support or is Limestone just as fine?
I already send an email to Limestone today asking a list of questions and will send one to Gigenet however I would appreciate if people who have been using these companies
I bought a shared linux plan from Infinitie networks last month. Since then I've been trying to contact their support for a few clarifications, but never got any responses so far.
They have a live chat on their site which is not working now. It was working before when I evaluated the service
I've mailed to their support mail id quite a few times. every time i get an automated response saying my ticket was received. that's it no further response.
I took the pain of creating an account in their online community forums and posted my grievances there. No one seems to be bothered.
These guys dont have a support contact number on their site. I really dont know how to reach them now
Any of you guys here had any similar experiences with Infinitie networks?
All the summers the same thing, problems from the locals ISPs affect us because some users can't connect to their websites. If they manually change the dns can do it, but someones don't want to understand it.
I want to ask you if you know any solution, or see any error in my dns configuration.
1. I setup the dns entry on the domain registration service like : ns*.domain.com
2. domain.com it's my main domain only for dns
3. then I setup the servers with ns15.domain.com for the main ip and the secondary ns16.domain.com for example with the next ip .
It's possible to setup more dns to prevent this? or setup dns in another servers? something like geographical dns? or configure servers to resolve from others dns?
After hitting my head with few of the dedi providers, i came across Lime Stone Networks. I went to their site, selected the server I wanted with addons etc. I initiated live chat for sales query and instantly all was finalized.
I paid the amount and after 4-5 hours the server was ready and details were in my email. This is the most speedy server setup i had seen. Their RockWare control panel is very flexible and easy to use. Most of the things which have/are not provided by other dedi providers are in their control panel for easy access.
Basic stuff like remote reboots, dns management etc. is free and already included with your server. Their support is also very good, I opened a few tickets with them all were answered within 1-2 mins. Its been more than 10 days with them now and my all data is moved to the new server and everything is running fine and stable.
The only thing is that their sales rep was unable to given a discount of 0.99 cents! My order totalled to $200.99 and I asked sales rep to reduce the 0.99 to make it rounded but he did'nt. I know they won't built a palace and neither will I but what the heck if he could ?! Just would have pleased me.
Anyways overall the experience is great and support is good. There were also some abuses on the server by some of my clients and they were able to find them asap and informed me and gave ample time to resolve the issues.
I suggest that if you're also looking for a dedi then be sure to visit their site. I will post more review on this after few months.
I signed up with Enotch Networks a day before I lost my VPS with a different host (I was scammed by Level3Hosting basically) I chose Enotch for Two main reasons, One reason was they had been in the hosting business for a number of years and the second reason was the VPS met my criteria and was a very good deal. After an initial minor issue which was sorted very quickly the service has been fantastic and NO downtime at all. I have had the odd issue myself with things which were not their fault and they happily helped me sort these things and support is always helpful and fast. They are the type of host that appreciate you as a customer and will be loyal to you if you are to them. I thought I would never find an ideal VPS host for my needs but it seems like I have and I am happy to recommend them to anyone at all. If the level of service I receive now continues then
I will certainly be a long term customer for sure.
I will post another review after some months to update on this.
Just wanted to update everyone on my 6 months with Limestone Networks.
It's been nothing but joy.
Network 10/10 Network is rock solid, I run a couple of game servers, I have no lag even for people coming from Australia and having their ping at about 250-300. I also run a few websites (1 of them has about 3500-4000 unique visitors daily with roughly 20k page views), the site loads extremely fast. We've been down once (some network hiccup, which I didn't feel cause I was sleeping).
Support 10/10 I've had to use support a few times and it's been always a pleasure. These guys went backwards to help me every time. One time I had my debit card (which I use for PayPal) compromised so I ordered a new one from my bank and also changed my bank account. I could not pay them on time (I had to wait for 5 days for my new card to arrive), LSN did not suspend my account, they went backwards to help me and prolonged my due date 5 days forward, which they didn't have to do but still went to understand my situation.
Hardware 10/10 I have 2 servers with them both Q9300. Those monsters are simple awesome. I never had even a single glitch with any of them. My servers are running for 4.5 months now without a single reboot (I had to reboot them a couple of times at the beginning due to software installation).
Satisfaction 11/10 There is nothing else to add as you probably get my feelings about LSN already. These guys run a very tight ship. Sometimes I get on their live chat when I needed support and Ryan and Mike were always helpful to me, they sped things up in the support department.
Great company, knowledgeable people, friendly and professional support, great network. What else do you need from a provider.
