Your Opinion As A Customer: A Hosting Provider Who Couldn't Provide E-mail Hosting

Jun 4, 2009

Lets say you're a customer looking for web hosting, but do have technical experience - you know, you develop your own websites, you've had experience in this sort of thing before.

What if you came across a provider who seemed to offer a good service, they're high quality, they can host your website on their brilliant setup etc... but they do not provide any e-mail accounts with your hosting?

We're developing our own shared hosting setup, our own control panel too. Regardless of the control panel though, we wouldn't feel comfortable hosting peoples e-mail. We have plenty of experience in every other aspect of general shared hosting - but not looking after e-mail accounts nor the associated software.

To be honest I don't think that many shared hosting providers truely handle e-mail properly, and that job should really be left to the professionals.

We could of course guide customers or potential customers on why we won't offer e-mail accounts (i.e. not wanting to offer something we know we can't provide to a high enough standard) and instruct them on how to setup e-mail with another provider (such as Google, who will do this for free with limitations).

The alternative to the above is that we mask in a third party to look after e-mail, i.e. resell someone elses e-mail services as part of our hosting packages. The third party would require API access to setup/remove accounts..

What do you think? Are we just acting stupid trying to provide web hosting without e-mail hosting included? I noticed a while back Dreamhost encouraged their customers to use an alternative e-mail provider!

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* SSH access
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