Your Opinion As A Customer: A Hosting Provider Who Couldn't Provide E-mail Hosting
Jun 4, 2009
Lets say you're a customer looking for web hosting, but do have technical experience - you know, you develop your own websites, you've had experience in this sort of thing before.
What if you came across a provider who seemed to offer a good service, they're high quality, they can host your website on their brilliant setup etc... but they do not provide any e-mail accounts with your hosting?
We're developing our own shared hosting setup, our own control panel too. Regardless of the control panel though, we wouldn't feel comfortable hosting peoples e-mail. We have plenty of experience in every other aspect of general shared hosting - but not looking after e-mail accounts nor the associated software.
To be honest I don't think that many shared hosting providers truely handle e-mail properly, and that job should really be left to the professionals.
We could of course guide customers or potential customers on why we won't offer e-mail accounts (i.e. not wanting to offer something we know we can't provide to a high enough standard) and instruct them on how to setup e-mail with another provider (such as Google, who will do this for free with limitations).
The alternative to the above is that we mask in a third party to look after e-mail, i.e. resell someone elses e-mail services as part of our hosting packages. The third party would require API access to setup/remove accounts..
What do you think? Are we just acting stupid trying to provide web hosting without e-mail hosting included? I noticed a while back Dreamhost encouraged their customers to use an alternative e-mail provider!
I am a front end designer/developer with no server-side expertise. I am probably going to have to provide hosting to my freelance clients very soon. These would be small WP sites with low traffic, but there could be as many as 50 domains being hosted at a time just to begin with.
I need the host provider to do all the tech work and provide support to me, if not to the clients (who will inevitable contact me to deal with problems, which is OK). I am not able to manage/troubleshoot my own server.
I am considering Mosso/Rackspace, but recently I've heard some very negative comments on forums (such as this one) that are concerning me.
Does anyone have a recommendation given my needs and experience level with servers/hosting? I am not looking for a "cheap deal" - I need reliable service and peace of mind.
I have a web server for shared hosting and I'd like to know if it's possible to offer Jabber. It seems Jabber is not like MySQL that is suitable for a shared environment, right? Is there a way for each account to have its own Jabber server?
It's imperative for you to know that web host features does not just stop with Unilimited disk space and unlimited bandwidth. There are other very salient features to which some people looking for a host provider have ignore, it is CUSTOMER SUPPORT.
You will not value the importance of a good customer support until you start having problems which you want resolved in the shortest possible time. For some host providers this is like telling them to do the impossible.
It is sad that some of the so-called reputable host don't even have a ticket system not to talk of an on-line chat system where you can ask questions and receive answers in real time.
So, for those of you that are new to hosting or want to change your host, then you had better look for a host that offers good customer support either by Chat, ticket system or forum.
When I tried and failed to get any any repsonse out of them for 2 months at the end of last year, I mailed all the addresses I could find asking for my account to be closed and changed my DNS records to reflect a change in hosts. There were a few threads on this site that said the company had folded.
My renewal was due in January and when no invoice appear I assumed that everything was cancelled.
Till yesterday that is, when I recieved an invoice for renewal from gnax.net that is due today! The Burton Hosting billing site is also back up again.
I have just been on the Burton Hosting website and see there is a placeholder saying that my account is now owned by gnax.net. Surely they should have informed me of this change?
At the moment I am refusing to pay this money (Although mailing email@example.com does not work, despite it being the contact address in the invoice mail).
Have any other old Burton Hosting clients just been invoiced and given 1 day to pay?
A while ago I decided to move to VPS. I did an extensive research and I concluded to EuroVPS. From my experience so far these guys are PROFESSIONALS and really know their job. Their service and technical support are second to none.
Our Web hosting provider withholds access to Cpanel and requires us to pay for each instance we request new FTP accounts, etc. He claims that it is his responsibility to host the site on the server and make sure people donít have unauthorized access. Is this a valid and industry-standard position?
We've been reading this site for awhile a colleague, who is a member, suggested we post a request here. We are looking for a NETHERLANDS-based dedicated server hosting company (which, obviously means a Netherlands datacenter) for our single dedicated server. We're not interested in hosting companies based in other countries but offering NL servers; just those that are NL based.
Our business is perfectly legal (as explained below) and we have neither the time nor inclination to debate the merits of our needs and would appreciate respect for that position (as we have read some of the reactions to such requests by US members for non-US servers and many have been less than respectful).
That said, here are three NL providers we're NOT interested in:
Leaseweb. That is based largely on a recent post in which they indicated they shut down servers with little notice if they get even one, even unsubstantiated, complaint about a TOS violation but also because we've read nightmare stories about how they treat small businesses and individual customers. Apparently, they've become too big for small accounts and our business server is as mission-critical to us as their big business clients. We need a provider that respects small business.
Server Boost. We have a VPS with them (we won't say under which domain name or IP address) but are still trying to work out the kinks in that rather new relationship so won't use them for our dedi at this time. That VPS will be the slave to our dedi.
i3D.net. They are our current dedi provider with whom we have a Rackserver but it isn't working out for a variety of reasons, the most important being we have no remote access control panel or power management. Right now, we are required to pay for OS reinstalls and just about anything else we need that's not a simple reboot. We don't necessarily believe they are a bad provider and don't want to malign them but our experience with them makes us disinclined to upgrade to a Dell server (and we are "anti-Dell" because of our personal experiences with Dell, anyway). We don't believe most customers feel this way about since their offerings are certainly suitable for most needs.
Therefore, we're looking for different alternatives from Leaseweb, i3D and Server Boost that are reputable, provide high-quality servers and solid, English-speaking, tech support at a reasonable monthly price. (We liked, for example, what OVH was offering but their NL site is in Dutch, only, and we don't want a UK server.)
What we now have:
* Intel Quadcore 2.4 Ghz CPU * 2 GB DDR2 RAM * 500 GB HDD (non-RAID) * max 1000 mbit connection * 2000 GB traffic * 10+ IP addresses * Full root access * SSH access * Netherlands company/NL datacenter * Unmanaged * No hosting control panel * Upgradeable RAM, B/W, IP addresses, etc. * Full hardware SLA
What we MUST have:
* Intel Core 2 Duo, 2.4+ Ghz CPU * 4 GB DDR2 RAM (upgradeable to 8 GB, if nec.) * 160+ GB HDD (RAID isn't necessary if single HD) * max 1000 mbit connection * 250-500 GB traffic p/m * 15 IP addresses * Full root/ SSH access * IMPERATIVE: Remote access control panel with power control and ability to complete repair and maintenance tasks and OS reinstalls remotely WITHOUT having to contact Tech Support or pay for such services** * Netherlands company/NL datacenter ONLY * CentOS 5.3 x86_64 Linux (minimal) installed * Full virtualization capability * Unmanaged * NO hosting control panel * Upgradeable RAM, B/W, IP addresses, etc. as well as to a newer/larger dedi in first 30-days of contract without paying setup fees * Full hardware SLA * Responsive, English-speaking tech support, preferably 24/7** by email or phone and response within several hours * TOS/Privacy Policies/Legal Policies available in English without the "Dutch only" terms valid caveat * Server/order details available in English * Fully itemized invoices available upon request * Server provisioned and ready-to-use within 24-48 hours after payment clears (must be guaranteed in writing) * MONTHLY contract (with NO 30-day advanced notice cancellation clause**) and PayPal as payment option
(**Lack of these important features is why we're switching providers.)
Prospective providers should be clear that this server is for our completely legal, US-based businesses that represent high-profile individuals engaged in legal business activities themselves. We will host several websites and blogs that are business-oriented and targeted to them, C-suite decision-makers who contract for our services and their audiences.
Our sites will contain NO adult content (legal or otherwise, whether it's called porn, erotica, or whatever), warez, torrents, copyrighted material for which we don't have permission to post/use, or overtly controversial materials like anti-government, hate speech, etc. We won't be spamming, phishing or doing IRC. We will not market to or represent clients who engage in such activities, even if legal in their jurisdiction.
We are not going to be hosting others' websites and our sites/blogs aren't expected to generate excessively high traffic. We use IP addresses for NS purposes and other purposes for which separate IP addresses are needed. So, we won't need DDoS or similar protection.
Our budget is Ä125.
Please give us your hosting-provider (only) suggestions. We'd prefer only recommendations of NL-based providers you've used. SERIOUS responses only; due to time constraints, we're forced to ignore any responses that don't adhere to our request for provider recommendations or attempt to debate the merits or our needs.
I'm trying to find a bulletproof support hosting provider that will alowe me to install phplist and send high number of newsletters to customers. I have my dedicated SMTP servers... i just need some place to host my web sites and park my other domains....
and the hosting provider must not suspends my account for any complain form the 3rd party....
my company's current hosting contract expires in May and I'm in need to find another one that will hopefully suit me better and cause much less headache.
I'll try to list some basic needs I got:
10gb bandwidth 10gb space Mass email marketing ability! This is important!
I have a member list of about 30,000 who I email twice a week! These people are opt-in recipients of these emails.
On top of that I'd like to start mining and sending out opt-in requests of about 50-100,000 a month to NEW emails that I don't have direct permission to email.
I obviously have software to manage, clean, send out in batches, and do whatever else you have to for proper email marketing.
From some research I got the idea that I would be better off with some offshore VPS/dedicated host that won't shut us down for emailing. We will do our best to keep the bounces at minimum as well as keep up-to-date blacklists/unsubscribers.
This one site keeps spamming my forum and trying to scam my members. The site is trying to use deception to lure my customers to their site. How can I find out the company that hosts the site to file a report against them? Can anyone help me? The site is wowoff(.)com
I plan to develop a nice website in Python,AJAX with backend as mySQL database. This website is gonna send out a lot of notifications depending on the kind of activities that every account/logins does.
I am not very sure whats the business going to be for this website but would want to wait for few months after launching.
So, Please suggest me a cheap Hosting provider who can help me host my code in Python , MySQL database and also allow 100s of emails every day. I would also want to register a domain for my website too. Would everything comes as package?
I should also have 100GB space atleast to be prepared to grow !
I have not hosted any of my code yet though have written a lot which runs in my system only. Please guide me folks! thank you.