CyberPixels Support Disappeared But Hosting Still Functional
Apr 22, 2008
I've been with Cyberpixels hosting for about 4-5 years now, and I tried to contact them about 4 months ago regarding login info for my ftp & domain since the original registration email was sent to a email account I had with a domain that just expired. Anyhow, 4 months later no tech support response! I've tried everything I can think of to contact them.. includeing phone.
This is a big problem for me because my business depends on my website and I can't access even the domain!! All my promotional work includes that web address (meaning I've spent thousands promoting a certin domain and now I'll be screwed if I can't access it).
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Jan 26, 2015
I have a clean installation of Parallels Plesk on my server, and I installed wordpress on two of my domains. I'm scanning for installations through Plesk Admin, and it shows two installations with empty name and the toolkit is not functional at all. Check the attached screenshot.
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Apr 19, 2008
I was in the process of signing up with these guys, they had problems setting up a vps for me, and now they do not respond to emails or their own ticketing system.
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Oct 14, 2009
as much as i hate it, the host of one of our hosting packages, skynethosting.net, is not getting any tickets from the support system (skynethelp.com) and noone replied to me in chats, even though i DID find someone online right before. I am not getting tickets in my email when submitting them and i do not get any answer as well to my 5+ tickets in the past 5-6 days. They also have NO email address to contact them for support for "spam reasons" which i partly understand. I have no problem with this host other than this one, cause i need someone dependable to take care of problems as they arise. I can switch hosts in a heartbeat if i want to, i just want them to take care of this or at least be honest with me if they are going to close the company or whatever they are doing, or at least have a backup guy if something happens to the one and only guy handling all the support issues?
Anyway i am pretty pissed off by this, i never had such a problem with any host (cheap or expensive) and i was already thinking about moving to another host, but given they do not even answer my questions, how am i going to unsubscribe then?
If someone from the company is reading this, please respond, this is totally out of bounds, its almost a week with no support on a semi-dedicated package costin 30$/month!
Be aware and do not subscribe till you really know whats happening behind the scenes, as you might be in for a surprise.
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Dec 11, 2008
I had ordered a vps from them yesterday,today morning I got the vps,but the vps was down,they said it's a ip problem,then 10 hours ago,the last ticket they respond wa tell me they still fix the problem,but now I still not get my vps
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Apr 13, 2009
I signed up a new hosting account two days ago. Yesterday, I found my telephone +91.1142316457 had been changed to +1.911142316457 and obviously telephone could not be confirmed. Their chat window vanishes on submit and telephone is not attended - I left voice message. I created support ticket and emailed back.
24 hours after signup I requested order cancellation. Despite reminder every few hours, I am not receiving any response.
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Apr 2, 2008
i know that one or more of the people who work for hostecon post here
i just want to say i am very upset right now
hostecon was a decent host - but i decided to end my offshore site
i had prepaid for another 4 months before i told them i was cancelling my account and wanted my prepaid money back
they told me they would cancel my account on the 1st of april and give me my money back
it is now april 2nd, hostecon.com seems to have vanished, and i have not received any money from them.
if you work for hostecon or know how i can contact them then help me get this sorted right away. hostecon support has always been great, but i just dont need their services anymore and want my prepaid money back.
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Jul 14, 2014
OS: CentOS 6.5
Plesk : 12.0.18
We had problem with high-cpu-usage by ctmilter.I just restarted service /etc/init.d/ctmilter_initd restart..I saw, that daemon ctmilter_initd is dissapeared! There isn't in /etc/init.d. I try to find it in whole server:locate ctmilter_initd ...But result is empty!Can I try to reinstall this service?
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Sep 25, 2014
All my sites using SSL are now broken and the panel says there are no certs.... I hope they are still there somewhere where I can find them.
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Jan 31, 2014
Site has disappeared, though still shows normal in Parallels Panel
I keep a simple site for my art portfolio and some misc files hosted with unlimitedwebhosting.co.uk and Parallels Plesk.
Yesterday I noticed that the site and all its contents give a 404 error, and the home page shows the default page generated by Parallels Plesk Panel. However, all my files are still accessible from ftp and the Panel:
The index.html file is still the same old one as it should be, yet the homepage doesn't show it.
As per the default setup, all the content of the website is in the httpdocs folder, not the root. Though I did try copying the index.html to the root and see if that worked, but it did not. I'm very inexperienced when it comes to web hosting and everything related, so I'm not sure if it's somehow user error or if I should try to contact Parallels.
Here's a history of emails I received from them - notice how the invoices are followed by multiple payment confirmations:
So perhaps cancelling the one payment made them think I wanted to cancel the hosting and the site was taken offline? I don't know.
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Jun 1, 2009
I want to buy a hosting service with following feature
1 SSH
2 SSL
3 Rsync
4 SVN
5 Wordpress, Drupal support ( plan to run multiple wordpress and drupal site in this hosting plan)
6 multiple domain name support in one hosting plan
7 a lot of bandwith
8 great customer support, and low down time
I do some research and have a chat with justhost.com and they seem to support everything i need however, after reading some review seem like they try to force you to update to dedicate server when your bandwidth is up.
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May 7, 2009
Hey all. I have some legacy web applications that requires MySQL 4.X to function. Too much pain to upgrade. Can any of you recommend a VPS linux hosting provider that you can vouch for, who also support MySQL 4?
I am currently using MediaTemple GS which has MySQL 4 support; however, recent problems have made me want to consider other options. Unfortuantely, MediaTemple DV (thier VPS option) does not have MySQL 4 as an option.
Many thanks.
Harrison
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May 7, 2009
I have some legacy web applications that requires MySQL 4.X to function. Too much pain to upgrade. Can any of you recommend a VPS linux hosting provider that you can vouch for, who also support MySQL 4?
I am currently using MediaTemple GS which has MySQL 4 support; however, recent problems have made me want to consider other options. Unfortuantely, MediaTemple DV (thier VPS option) does not have MySQL 4 as an option.
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Sep 11, 2008
I am currently hosted with HostFresh on their HongKong sever (Shared Hosting) and my site has been down for 7 days now!
I tried emailing them for several days, before calling their US phone line 3 days ago, which I was told they could not help and had to wait for an emailmwhich i replied I had been waiting 3 days for a reply..... later that day I finally get a response for my email which asked what the hell is wrong and when it will be fixed, the simply say- site was nullrouted and have to wait for it to come online
this was 3 days ago now... I have sent 1 (sometimes 2) emails per day since, I currently have 8 open tickets, all ranging from the last 6-7wks - YES... I had open tickets when this all began t do with me paying my bill twice, which i heard nothing for weeks so I did a charge back through PayPal.. another mater.
Does anyone else have this problem with support there?
and with the site?
is there a way I can get my files of the server and DB?
can someone please advise what I should do?
I am hopeless with out them as they have my site files, otherwise i would have dumped them days ago!
by the way, I have emailed them number of times, they just ignore me, I am going to be calling again t the U.S in the morning, though they have no idea, and frankly nor do I - I need my DB it has my whole site for the last 18mths on it - over 10,000 members info.
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May 3, 2007
I am writing a PHP/MySQL application which extracts information from a .DBF file on a remote server and then builds a web page.
However, I just found out that my hosting company doesn't (and won't) support the FTP functions within PHP and they won't enable DBF file support (extension=php_dbase.dll in php.ini)
Does anyone know if other hosting companies will do this?
Also, at the risk of asking a very broad question, is there a place to go to get consolidated reviews of web hosting companies?
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Jun 12, 2007
hosting that has PHP, MySQL, and Java. I have found [url]. I would like to know if lunarpages is any good, and if there is anything better. I don't want to spend too much but would like good service and the above specs.
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Mar 10, 2009
Does somebody knows free hosting with PHP, MySQL support? And without banners on the page
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Oct 2, 2009
I'm trying to find a bulletproof support hosting provider that will alowe me to install phplist and send high number of newsletters to customers. I have my dedicated SMTP servers... i just need some place to host my web sites and park my other domains....
and the hosting provider must not suspends my account for any complain form the 3rd party....
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Jun 1, 2008
Is there any companies that offer live support online or over the phone for hosting problems.
In other words
Can i hire a company that helps customers out with their problems online or over the phone?
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Apr 2, 2009
How much traffic can a typical $5/mo shared hosting account support?
A lot of them claimed "unlimited" bandwidth and storage. Of course there's no such thing as unlimited.
I have a site based on Python, Django, MySQL or Postgresql. It doesn't have any video or other bandwidth heavy elements, but the whole site is dynamic, each page takes about 5 to 10 DB query, 90% reads, 10% writes.
What kinds of traffic can a shared hosting account support for a site like that?
At stackoverflow.com, someone stated that a $5/mo shared hosting account can typically support 10-20,000 unique users per day or 100-200,000 pageviews/day. Does that sound about right?
Any recommendation for a good hosting company that'd suit my needs? My site will start small but hopefully will ramp up quickly. I'd like a hosting firm that can support that growth.
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Oct 10, 2009
It's imperative for you to know that web host features does not just stop with Unilimited disk space and unlimited bandwidth. There are other very salient features to which some people looking for a host provider have ignore, it is CUSTOMER SUPPORT.
You will not value the importance of a good customer support until you start having problems which you want resolved in the shortest possible time. For some host providers this is like telling them to do the impossible.
It is sad that some of the so-called reputable host don't even have a ticket system not to talk of an on-line chat system where you can ask questions and receive answers in real time.
So, for those of you that are new to hosting or want to change your host, then you had better look for a host that offers good customer support either by Chat, ticket system or forum.
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Feb 21, 2009
I'm needing to move one of my own websites, as the current shared host doesn't provide curl or full PDO support.
I'm tempted by the basic fasthosts linux home package, as I've used them before for a client, but I'm not sure if they're shared hosting includes curl/PDO support (I know their dedicated servers do, as I've just checked).
I've just sent an email to fasthosts asking, but are there any other hosts I should be looking at?
The site's nothing critical, with pretty low bandwidth needs, but the current hosts uptime isn't anything to shout about.
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Feb 15, 2009
I've been with Zoom for 2 years now, and I'm leaving as soon as I find another host.
Here's why: once a month, for the last 3 months, emails I send to a Yahoo.com address are bounced because Yahoo is blocking all email from my mail server. When this is finally dealt with, it turns out Yahoo blocks everything coming from Zoom (or my shared server -- sorry I'm not technical) because of spam originating there. Now, *I'm* not sending spam, and spam is annoying enough to deal with in my in box, but now other people sending spam are stopping me from sending my little 20-30 emails a day!
Here's how tech support has worked for me when this problem comes up:
1. I go on and open a chat with support.
2. Someone In India eventually says hello to me.
3. I state my problem.
4. Long wait.
5. Someone In India eventually comes back and says "hello" again.
6. Now I'm pissed. I tell Someone In India what the problem is and give her email
headers and tell her to pay attention.
7. Another long wait.
8. This Someone In India gives me an email address at zoom to email directly about this problem.
9. I email TheAddressIWasGiven @ zoom explaining my problem...and THAT EMAIL BOUNCES! Despite the irony of having an email begging for help with bounces get bounced itself, I am not amused.
10. I go to call Tech Support... DOH! They no longer have phone support.
11. I fill out an online support and send it in. I wait No reply. Emails to Yahoo still bouncing.
12. I fill out another one. I wait.
13. I get an email telling me my second support request is being closed since they are working on the first one. Really? First I've heard of them working on it.
14. 20 minutes later I get an email saying they're working on the first request.
15. A day or so later, I get an email telling me it will all be fine in a day.
16. Sometimes it's fine, sometimes I get another email telling me to go to Yahoo and fill out a form to get them to unblock it.
17. I fill out a form at Yahoo and it gets unblocked within hours.
I am currently suffering from the latest email bouncing and am at step # 14.
Which is what drove me here to find a real host. Something about getting lumped in with spammers is just....icky. Yucky.
Also, they spontaneously took my little web site off line several times because they messed with directories. It took days to get right. My business is not web-based, but it was still annoying.
Anyway, there's my cautionary tale about Zoom . A few mistakes are forgivable, but this is too much.
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Sep 6, 2008
There are a lot of people whether their web hosting providers are good or not. After months of purchasing their web hosting account they might discover that their web hosting providers are so bad. Therefore, you’d better checking your web hosting provider.
One of the most important parts related to web hosting is the supporting services. So when you purchase a new web hosting account, try to check their supporting services. Try to ask them a few technical questions even you don’t have a problem. It just tests their supporting quality. How do they answer your questions quickly? Ask yourself this question. If they spend a lot of time “two or three days”, it might be poor service. For this situation, my advice is to cancel your account. The most of web hosting companies offer 30 days money back and try another web hosting company.
There are many supports kinds:
* HelpDesk
* Live chat
* Supporting via Phone
* Supporting forum
* And so on
This is all about the supporting part for your web hosting provider. So this is very important to check this service.
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May 21, 2008
The Web hosting industry embraced the benefits of outsourcing to maximize the profits.
Web hosting being a competitive business, it is imperative that any and every benefit that comes on the way is picked and used to its maximum. There are many companies which provide support for hosting companies.
Outsourcing support saves the Web hosting company a lot of money and time. Web hosting companies can focus on selling hosting plans while the outsourced support for the Web host can provide quality support to the customers and manage servers 24/7. The Web hosting company does not need to hire many experts who will check the overall quality of delivery to their existing customers and technical experts for managing/monitoring the server. Top outsourcing companies that provide support for Web hosts have an internal QA team that takes care of the quality.
In Web hosting industry it is critical that the servers are up and running all the time. It is expensive to have technical support staff on a 24/7 basis, add to it the cost of buying the software to help you manage and monitor the servers. Most of the companies that provide outsourced support for hosting companies have a complete setup needed for 24 X 7 support to customers like having 24/7 phone support, managing and monitoring servers and helpdesk support system. These things in mere infrastructure will increase costs of a web host, add to this the time needed to manage this setup and people. Hence outsourcing your hosting support is a smarter way.
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Nov 6, 2008
I'm currently with hostgator and bought website which uses LayerPanel control panel under another hosting provider which down always, and hostgator not support that panel only CPANEL, please advice any reliable hosting like hostgator which can support LayeredPanel with live chat support 24/7 as it's at HG.
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Aug 4, 2007
My current host has just shafted me by discontinuing PDO_MYSQL support on my setup without warning (my sites now don't work and they won't do anything to rectify it).
I found another host and asked sales about the PHP version and whether PDO_MYSQL was available and was given mis-information, so I'm now cancelling the service I signed up for this morning.
I need:
PDO_MYSQL (most people only support PDO with sqllite!).
PHP 5.2*+
Ability to install pear modules.
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Jun 20, 2007
Yahoo web hosting doesn't support .HTACCESS file. What is the solution for it on yahoo web hosting?
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Jan 5, 2009
Will it be a problem if I purchase a SSL certificate, but my current webhost doesnt support it?
I plan on purchasing the SSL now, and then later move the webhosting to a site that supports it?
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Aug 12, 2008
I had purchased an SSL certificate from Go-Daddy. The Tech support people at GigaPros were more than willing to give me the advice I needed and to get the certificate installed for me in very short order.
Polite courteous professional service, excellent response times and top notch support. This company offers excellent value for the money! I highly recommend GigaPros!
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Dec 18, 2008
I have several sites with Godaddy, but their lack of any real support leaves something to be desired. Does anybody know of a decent provider that has options for database support (mysql) and the like?
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