What Is Average Response Time From Your Vps Provider

Apr 25, 2009

My VPS from VPSVille is down more than 6:30h i have immediately open a ticket and have not receive response my ticket status is NOT VIEWED. Usually their response time is way faster. I have open another ticket thinking that there is mabye ticket error and thay have not receive the first one and 1h befora i have open the fist ticket about the problem i have send them another ticket about sales and so far no reply.

I have sugest them multiple times and now i`m vary disapointed.

So what is your average responce time from your VPS provider about ctitical problem and ticket marked with HIGHT priority ?

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Server Response Time :: Network Time Out

Sep 25, 2008

I can't get access to a certain site. I always get the page with:

network time out - server at *** takes to long to respons. More people have noticed this and apparently it only happens to people with certain specific providers. And not all the time. Some times they DO get access eventy to they belong to the same ISP. So I guess an ISP isn't blocking access to it otherwise it would be permenantly/The site administrator insists that certain ISP's are blocking his site. He's hosting it on his own server. The domain belongs is registered at namecheap.com.

If an ISP is blocking this site (if that's possible?), that would lead to that 'network timeout' page wouldn't it?

What is the most likely reason for getting a timeout page anyway?

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Average Time To Setup Firewall

Aug 15, 2007

I am wondering what you think the average amount of time it should take to setup a firewall under the following circumstances.

The firewall in question is a Cisco ASA 5505

Say you have the firewall now but it is unstable so you an RMA to replace it, all the config rules are already known and can be seen in the old firewall when the new one arrives. There are only about 25 ACL rules and 6 object-groups that the ACLs use. There is NAT running with ~23 IPs that are statically routed to internal IPs and it has a VPN configured.

How long do you think it should take to configure the new firewall to act like the old one and replace the old one?

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Average Time To Recover A CPanel Server Drive Failure

May 30, 2008

As I have never used cPanel neither have whatsoever experience with control panels, in the process of ordering a couple of new server I am wondering what's the average recovery time after a server failure which involves data (ie. disk failure).

I am interested to understand this, because I need to choose between hardware raid or backup disk.

For example, at LiquidWeb (this is just one of the many managed providers i am evaluating) you can pay the same server 264$ with 2x250 hardware raid 1, and 219$ with 2x250 simple hard drives, where the second one is supposed to be a backup drive.

I am yet to ask, but on this servers most likely (at this prices) they do not have hot swappable disk drives where they can rebuild the array "live", so also if i choose raid hardware, in case of a disk failure, i face a downtime to bring down the server, rebuild the array, bring on the server, which I guess is something not less than 30-60 minutes downtime.

The advantage of this solution is that a disk failure keeps the system running, so you can schedule a maintenance window to replace the disk and rebuild the array, I guess.

On the other side, relying on a backup disk (and of course rsyncing data to an offsite server, i would do this anyway) you save 45$ each month, and disks after all do not fail every month.

If the main disk fails, they need to replace the disk, install again the server with what I suppose being a standard image (so let's figure a couple of hours, as they have a 30min hardware replacement sla), then you need to restore backups (which in my case are something like 20gigs). So I guess, on an average, it would take something like 4 hours downtime.

Am I correct ?

What would you reccomend as a solution with cpanel, taking into account the huge price difference ? Backup drive or Hardware raid ?

This would be for a single big website, not a hosting-company with resellers and customers environment, so I would value more the monthly saving, rather than the high availability, but of course I am interested to know what is the average time to recover a cpanel server after a drive failure.

Besides I have also another question, as I have never had a colocated server with raid hardware, so i do not know anything about this.

When a drive fails in a raid1 hardware environment, how the hosting provider gets notified ? I suppose it's not a led on the server to blink, as no one would see it.

So if you have software raid (like my computer at home) you get an email from mdadm with "warning, array degraded", so you know it quick and you can check it anytime doing a ' cat /proc/mdstat '. What about hardware raid?

My fear is that nobody notices my raid1 drive failure, the server keeps going on just a drive, then maybe the other drive fails, and it would be unpleasant: while a single drive failure would be obviously very easy to spot for me.

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Request Response Time Is Low

May 16, 2009

Request response time on my openvz node is very very low!

Load is below than 4 6 5

But ping, http, mysql, ... response time is very low!

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Wholesaleinternet.net Response Time?

Aug 28, 2008

Any ideas on what's the average response time there?

Server is down for a whole day. Staff doesn't reply, called but signal is like a "busy" phone all the time. Not sure if this is my telephone operator issue or what.

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Response Time Guarantee

Sep 23, 2008

Can it be that the company provides 10 minutes response time guarantee?

Sharkspace.com provides that for their clients on shared and reselling services.

How can it be checked?

Do you believe in that?

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Less Hops Or Less Response Time

May 28, 2008

We are thinking to get Level(3) into our mix in Seattle datacenter. We did some tests from the UK, and the result is: Level(3) network can give less response time (from 3-10ms less), but run through more hops (4-6 hops more)

So, question is

- for normal hosting, which way do you prefer? Less hops or less response time?

- for VoIP service, which way do you prefer? Less hops or less response time?

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How To Know Server Response Time

Apr 14, 2007

How can we know that how long it takes our server to respond, in terms of Microseconds. Is it take long time while processing an Ms Access database or SQL Server, Sending flash movies to client.

For example, I can accomplish a task while reading data from server database , also I can accomplish it using an image or flash movie.

Which way should be efficient for my visitors, I am using a paid hosting plan.

Also I have another question.

How could I know that a web hosting provider company's server is a fast machine than other company. I have options like "WebHost Company1" & "WebHost Company2"

I host the same website on both servers, while I request some page in a client machine, How could I measure the efficency & speed of the server, I am sure both servers will not send content to client with same speed.

due to any reasons, may be 1 server has more traffic, has slow hardware, has longer route.

Also which technology is faster, ASP, ASP.Net, PHP, coldfusion. Is there some way to measure these facts about a webserver.

In these cases, how could I choose best server. How to made decession about that.

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Good Response Time From Pre-sales

Feb 15, 2009

What is a good response time for pre-sales questions?

I have contact ed 4 hosts and here is their timing:

Godaddy: 17 hours

Geekstorage: 16 hours, second mail: no response for another 16 hours

Hawkhost: No response for 4 hours

Downtownhost: No response for 2 hours

My previous experience has been aspnix and I used to get their response within an hour but this time I need a linux host.

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Slow Response Time From Server ...

Jun 9, 2009

I have a dedicated server that I am renting that appears to randomly respond very slowly for some reason (pings are between 90-4000ms with about 75% packet loss).

This has been happening lately (about once a week for the past 4 weeks) and I thought I had originally found the cause of the problem but it appears I haven't.

Originally, when this problem was happening we were getting an abnormally high about of traffic but a reboot always fixed the issue. I've checked every where I can think of but I cannot find anything out of the ordinary.

ight now we're averaging less than 2Mbps in traffic, the CPU load is less than 0.75, the memory usage is at 55% with no swap being used, Apache connections are normal, no active SSH, FTP, or mail connections, I've restarted all services which had no impact, I've checked the access and error logs but can't see anything out of the ordinary.

I have a ticket open with the data center but I'm trying to figure this out on my own to fix whatever is causing this so I can move my data over to a new server we just got setup over the weekend in a local data center.

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ServerBeach, Incredible Response Time

Apr 4, 2008

I've only had a server with them for a week and - being the guru that I am - managed to lock myself completely out of windows by mistake, no safe mode remedy or anything possible. I needed a fresh OS install but on top of that I needed access to my old data. It took them all of 6 minutes to notify me that my request was in the works. In under 2 hours I had a fresh C drive with a new OS and my old drive in there for me to copy data from.

I was fully expecting a slow, condescending response and a bill for the service (I asked to be charged but they refused and said that OS reloads are always free despite having to do more than a simple OS reload for me)... What I got was near immediate response from a polite and fully competent staff that did exactly what I wanted. Thanks ServerBeach!

I'll review their uptime after I've been with them for good chunk of time. I'm at Virginia and I read about two power outages they had before, but having dealt with their staff there I'm confident that these guys have that completely under control now.

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Avg Support Ticket Response Time

Dec 2, 2008

What is the average support ticket response time for your managed vps host? I know the time will vary depending on what is to be done. But what I am asking is the time for looking into some system parameters or some minor tweaking or just a general information question.

I am happy with KH since they are pretty fast in answering. Usually, my tickets get responded within 20-30 mins. But, when your tail is on fire, even 30 minutes seems to be eternity .

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Fast Support Response Time

May 28, 2008

Do you know any dedicated company that has very fast response time when contacted regarding server problems (bw slowdown, server not responding, etc.). I need really prompt support, best would be if techical support is available through live chat. Also, I dont need live chat like I experienced with some companies, in which 90% of the time they tell you please e-mail support@xxxx.xxx for help. And then I wait 6 hours for support to reply. I want company which will take server down/server slowdown very seriously and start resolving the issue within 15 minutes. Does support like this even exists, ?

Also, can you tell me in terms of responsivenes which is best (if you have server in one of these companies, what was their average response time):

HiVelocity, FDC, AlphaRed, any other company with good bandwidth offers. I need 20Mbps unmetered (or 100Mbps shared unmetered), or 6000 Gb outgoing bw.

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Slow Server Response Time ....

Oct 6, 2008

I recently made a shift to FDC for one of my servers that I use for downloadable content.

I went for a $199 server with a 100mbps shared bandwidth port. Now, the only problem I seem to be having with it is that downloads appear to be, I would say recognized, very slowly by the server before they start, however, once the download starts I get a full speed. This usually happens during peak times.

I'm using about 10/15mbps on the server according to my cPanel statistics. I just wanted to ask here prior to contacting FDC on this, whether this slow server response time has something to do with the bandwidth port, or perhaps the server's RAM, CPU, etc? Given I'm using quite minimal bandwidth on the port, should I consider having them fix this or upgrade the server instead?

And if I had to upgrade, would I need to upgrade the port or the RAM, or both for this?

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Response Time And Refresh Performance

Aug 19, 2007

I have chosen a web hosting server for my oscommerce template and I face some problems with the response time and refresh performance of the site's pages.

I am thinking of changing to Lunarpages web hosting server.

Does anybody use Lunarpages? Does it refresh fast the pages? What is its responce speed? Is it fast in general?

I access my site from Europe while my web hosting server is in the U.S. Does it have anything to do with slow response?

I look for a fast web hosting in the US.

Is anybody cooperating with lunarpages that could provide me its URL to check its site's performance?

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Shared Hosting With 10 Minutes Response Time

Sep 16, 2008

Do you trust in 10 minutes response time guarantee?

Sharkspace.com guarantee that for their clients.

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Layered Tech Not Acting On DoS Abuse Report - What's An Acceptable Response Time

Jun 3, 2008

So we have a single Layered Tech box hitting our server with around 90 MBit/s for almost 12 hours straight now, resulting in over 400 GB excess traffic so far. An abuse report was sent about 4 hours ago (Ticket-ID: XZP-97559-339) with evidence included, but so far there was 0 reaction besides the auto-reply.

A phone call to the number listed on their website resulted only in a message that there is no one available at extension XYZ. I didn't try repeat calls since playing international phone tag is not quite my idea of fun.

I realise that it was/still is early in the morning at their location, but nonetheless, I'd expect a company their size to respond a lot faster to reports such as this.

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Squirrelmail: Email Arrives With Different Time Than Server Time

Nov 11, 2008

This is a rare issue i have on a RHEL 5.2 + cPanel server.

Server time is:

Tue Nov 11 17:02:51 CST 2008
Squirrelmail time show:
Last Refresh:
Tue, 5:02 pm

So, that is correct too..

But email arrives with -4 hours time, example:

webmaster@xxx.com 1:03 pm testing email

I already rebooted httpd, exim, and imap server, and the server itself too.. and problem stills.

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DNS :: Connect Time And Host Ping Time?

Jan 6, 2008

I got report from webceo that I have some issues. May someone help me fix this?

DNS Lookup: 0.22 sec
Connect time: 0.33 sec
Host ping: 0.10 sec

That mean too slow with the other sites!

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Load Average

Apr 29, 2009

If everyone can take a look at this (while all domains were turned off) and give me any advice to what is eating up resources so badly? The load averages are at 1.3+ with only yum trying to run on the box and it has already been running to nearly two hours were this would typically take 10-15 minutes max prior.

Host: FutureHost
Type: VPS
DC: Dallas
Plan: VPS Elite with 1.5GB of memory

top - 11:40:21 up 2:26, 2 users, load average: 1.35, 1.39, 1.37
Tasks: 41 total, 1 running, 40 sleeping, 0 stopped, 0 zombie
Cpu(s): 0.3%us, 0.0%sy, 0.0%ni, 99.7%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st
Mem: 1572864k total, 202300k used, 1370564k free, 0k buffers
Swap: 0k total, 0k used, 0k free, 0k cached

1 root 15 0 1988 664 572 S 0 0.0 0:02.57 init
3572 admin 15 0 24488 9308 6072 S 0 0.6 0:00.11 php-cgi
3643 admin 15 0 24488 9324 6088 S 0 0.6 0:00.10 php-cgi
3685 apache 18 0 7940 3688 876 S 0 0.2 0:06.49 lighttpd
3686 admin 25 0 24076 7684 5096 S 0 0.5 0:00.05 php-cgi
3689 admin 25 0 24080 7684 5096 S 0 0.5 0:00.05 php-cgi
3690 admin 25 0 24080 7692 5096 S 0 0.5 0:00.05 php-cgi
3692 admin 20 0 24076 7684 5096 S 0 0.5 0:00.05 php-cgi
3693 admin 20 0 24076 7684 5096 S 0 0.5 0:00.05 php-cgi
3790 admin 20 0 24080 7688 5096 S 0 0.5 0:00.05 php-cgi
3905 admin 20 0 24072 7680 5096 S 0 0.5 0:00.05 php-cgi
4053 admin 20 0 24072 7680 5096 S 0 0.5 0:00.05 php-cgi
5252 admin 20 0 24080 7688 5096 S 0 0.5 0:00.06 php-cgi
5415 admin 15 0 24368 8820 5748 S 0 0.6 0:00.06 php-cgi
5628 admin 20 0 24076 7684 5096 S 0 0.5 0:00.06 php-cgi
5734 root 18 0 9844 2804 2268 S 0 0.2 0:00.52 sshd
5828 root 15 0 2516 1408 1116 S 0 0.1 0:00.02 bash

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VPS CPU Load Average

May 8, 2009

I have a VPS, and i wanted to know if the CPU / Load Average that shows at my Plesk control panel reports only the usage of my part of the server cpu, or if it is the real/complete cpu usage for the entire server?

So in a simple way, is another user with a vps at the same server is doing a high cpu task at is vps, will it show at my plesk cpu load average?

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Average VPS Usage

Oct 26, 2009

This question is for owners who sell their own VPS services.

Can anyone tell me a 'rough' estimate of what their average setup users purchase from you? Or perhaps a top 3 of your setups?

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Average Domains Per IP

Feb 26, 2009

Having a reseller account(didn't need it, but was talked into it originally), on the average how many domains should I expect to be hosted on one IP? Right now I show 466 for my IP. This is more for curiosity at this point than anything.

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VPS Load Average

Jul 8, 2007

What Should be load average of a VPS to be called as IDEAL?

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Load Average: 3.49, 3.79, 3.80

Feb 5, 2007

optimize MySql i have load average: 3.49, 3.79, 3.80

my server have more than 200 web site working online i have so many Mysql process ..

my server info:



Processor #1 Vendor: GenuineIntel
Processor #1 Name: Intel(R) Xeon(TM) CPU 3.00GHz
Processor #1 speed: 2993.075 MHz
Processor #1 cache size: 2048 KB

Processor #2 Vendor: GenuineIntel
Processor #2 Name: Intel(R) Xeon(TM) CPU 3.00GHz
Processor #2 speed: 2993.075 MHz
Processor #2 cache size: 2048 KB

Processor #3 Vendor: GenuineIntel
Processor #3 Name: Intel(R) Xeon(TM) CPU 3.00GHz
Processor #3 speed: 2993.075 MHz
Processor #3 cache size: 2048 KB

Processor #4 Vendor: GenuineIntel
Processor #4 Name: Intel(R) Xeon(TM) CPU 3.00GHz
Processor #4 speed: 2993.075 MHz
Processor #4 cache size: 2048 KB

Memory Information:


Memory: 5190364k/5767168k available (1877k kernel code, 51280k reserved, 759k data, 184k init, 4325120k highmem)

System Information:


Linux 2.6.9-42.0.8.ELsmp #1 SMP Tue Jan 23 13:01:26 EST 2007 i686 i686 i386 GNU/Linux

PHP Version: 4.4.4
MySQL Version: 4.1.21-standard

MySql Settings :



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Average T1 Prices

Jan 4, 2007

I am considering adding offsite secondary backup servers in house on a full T1 (multiple? or a fractional T3?). Servers will be located in Ontario Canada. Does anyone know the average, upper, and lower cost for a full or even partial T1? I am trying to go as cheap as possible since the line probably wont be used unless the datacenter looses service.

If anyones had any experience with T1, as far as price, reliability, best providers etc

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Daily, Time To Time Cpu Load

Aug 9, 2007

I have a dedicated server specs: AMD 3500+ 64 Bit CPU, 1 GB Ram, 160 GB Sata Drive. For 1 month, CPU load average reaches 40-50 value. This happens about 5-6 times in a day. When I stop httpd service for 30 seconds everything goes normal. I think this is not a DoS attack because it comes systematic, I dont believe no one makes this regularly except bots.

Maybe its a system service or a cronjob but it stops when I turn off httpd service?
How can I be sure about what's making this regularly load?

I also did set up a script which mail me when load average of system goes crazy and restart httpd service. But instant restart is not working to stop load increase.

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Apache :: Server Going Down From Time To Time

Feb 6, 2013

The server is going down from time to time, every 12 days or so the site hosted there is no longer accesible, everything starts with the site slowing don and down and then is not longer reachable, what we do is to request a power cycle, and with this we start all over again till next power cycle, so on so on, of course, here are my server details and more info on this:

- MySQL - 5.1.41-3ubuntu12.10
- Apache - 2.2.14-5ubuntu8.4
- PHP - 5.3.2-1ubuntu4.9
- operating system: Ubuntu Server 10.04 LTS

After some time emailing the support guys to barely check about what's going on, we received an email with a few things:

1.- found a few errors that likely would cause issues with Apache. The first error is:
[Mon Feb 04 05:03:10 2013] [error] mod_fcgid: fcgid process manager died, restarting the server and the next error is:
[Mon Feb 04 14:32:34 2013] [error] server reached MaxClients setting, consider raising the MaxClients setting ...

Both these errors seem to indicate that you have a process that is running out of control on your server. We were unable to determine what script on your site is running caused your connections to be maxed out however it does appear that before these errors were generated there was a WordPress plugin referenced in your access logs...

2.- Additionally during our review we did find that your error log for mercadodedinerousa.com is 45 GB's which is excessively large and can cause problems when Apache is trying to write a such a large file.

3.- The majority of the errors being logged are:
[Wed Feb 06 12:12:31 2013] [error] [client] Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule directive is forbidden: /var/www/vhosts/mercadodedinerousa.com/httpdocs/index.pl, referer: [URL]

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