Futurehosting.biz Support Times In Minutes? Hmm
Jul 16, 2007
I recently signed up (just yesterday) with this company on the grounds of pricing and reviews. I especially noted the fact that they respond "in minutes" well. I have opened 2 tickets thusfar:
first:
Created On: 15 Jul 2007 04:54 PM Last Update: 15 Jul 2007 06:06 PM
second:
reated On: 16 Jul 2007 02:25 AM
I am new to the VPS hosting game. Are support times generally longer than with shared hosting? Or am I just encountering some bad luck? To me, you should want to be impressing newly registered customers. Especially concerning support and when the client has stated VPS is new to him.
I am currently on this plan:
Managed
cPanel - Platinum
450GB 512MB 1.5GB 30GB 2 IPs cPanel: $44.95
Any others out there with quick support times (livechat?) and a comparable package/price? (price is important)
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Sep 18, 2007
I have been with Future Hosting since April of this year. I originally signed up during a promotion they had here on WebHosting Talk (for their Platinum Unmanaged Cpanel VPS).
My VPS was setup within a couple hours. Their support team was very helpful throughout the entire setup process.
For the months that followed, I had no major problems and everything was running great.
I would rarely experience an outage (in fact the only outages I experienced were due to network upgrades - and upgrades are a good thing). Future Hosting offered to do a free security setup on my VPS (which I thought was excellent - I didn't have to ask them, they asked me).
In the last month, I started to experience some slow downs on the VPS. Sometimes the slow downs were due to high load issues, the SATA hard drives, or a latency issue. I was setup on one of their Dallas servers when this was happening. Future Hosting offered to move my VPS to the Chicago datacenter. I read some posts on here that their Chicago servers are a lot better, so I accepted the offer to move the server. Jim from Future Hosting did the transfer and I was able to transfer all my web sites to the new server with ease. The speed difference moving from Dallas to Chicago was pretty dramatic. They also changed to SA-SCSI drives, and that makes a huge improvement (I believe Chicago and Dallas have the new drives).
In the end, the service at Future Hosting has been excellent. Support is great as well and their technicans are very helpful (especially Jim - great job). I recommend Future Hosting for anyone who wants a VPS. With the amazing prices they offer, and their excellent service, you can't lose.
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Aug 26, 2007
I've got two websites on my server.
As soon as I turn on site #2, apache starts eating up the ram.
After 30 minutes server goes into swap, and the sleeping processes starts increasing.
Reason why I know it's apache, is if I stop apache, the amount of free ram immediately starts increasing.
Is this a misconfiguration of Apache?
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Jul 28, 2007
Code:
[Sat Jul 28 21:40:09 2007] [notice] Apache/2.0.52 (Red Hat) configured -- resuming normal operations
[Sat Jul 28 21:45:08 2007] [notice] caught SIGTERM, shutting down
[Sat Jul 28 21:45:18 2007] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [notice] Digest: generating secret for digest authentication ...
[Sat Jul 28 21:45:19 2007] [notice] Digest: done
[Sat Jul 28 21:45:19 2007] [notice] LDAP: Built with OpenLDAP LDAP SDK
[Sat Jul 28 21:45:19 2007] [notice] LDAP: SSL support unavailable
[Sat Jul 28 21:45:19 2007] [notice] mod_python: Creating 4 session mutexes based on 256 max processes and 0 max threads.
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [notice] Apache/2.0.52 (Red Hat) configured -- resuming normal operations
[Sat Jul 28 21:50:08 2007] [notice] caught SIGTERM, shutting down
[Sat Jul 28 21:50:08 2007] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Sat Jul 28 21:50:08 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:50:08 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
........
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May 26, 2007
This just started a few hours ago. This is in my inbox:
06:54:01 PM cpanel@server.mydomain mysql on server.mydomain failed
06:45:11 PM cpanel@server.mydomain mysql on server.mydomain failed
06:36:25 PM cpanel@server.mydomain mysql on server.mydomain failed
06:27:34 PM cpanel@server.mydomain mysql on server.mydomain failed
06:18:46 PM cpanel@server.mydomain mysql on server.mydomain failed
06:09:57 PM cpanel@server.mydomain mysql on server.mydomain failed
06:01:05 PM cpanel@server.mydomain mysql on server.mydomain failed
05:51:46 PM cpanel@server.mydomain mysql on server.mydomain failed
05:42:58 PM cpanel@server.mydomain mysql on server.mydomain failed
05:34:08 PM cpanel@server.mydomain mysql on server.mydomain failed
05:25:19 PM cpanel@server.mydomain mysql on server.mydomain failed
05:16:31 PM cpanel@server.mydomain mysql on server.mydomain failed
05:07:43 PM cpanel@server.mydomain mysql on server.mydomain failed
04:58:53 PM cpanel@server.mydomain mysql on server.mydomain failed
04:50:05 PM cpanel@server.mydomain mysql on server.mydomain failed
04:41:09 PM cpanel@server.mydomain mysql on server.mydomain failed
04:32:15 PM cpanel@server.mydomain mysql on server.mydomain failed
04:23:28 PM cpanel@server.mydomain mysql on server.mydomain failed
04:14:36 PM cpanel@server.mydomain mysql on server.mydomain failed
04:05:48 PM cpanel@server.mydomain mysql on server.mydomain failed
03:56:57 PM cpanel@server.mydomain mysql on server.mydomain failed
03:48:09 PM cpanel@server.mydomain mysql on server.mydomain failed
And they're still arriving to my inbox. When you look at the time stamps, it's failing every 9 minutes. I looked in the crontab and there is nothing running every 9 minutes. Not even close. But there's something happening every 9 minutes. Where do I look?
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May 2, 2009
Even though I have set notification_interval from 120 to 120m. It might take the changed interval_limit from nagios.cfg.
I am receiving far too many e-mails and text messages in case of downtime at the moment. We're testing our monitoring servers at the moment, but we don't need a new notification every 25 minutes...
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Dec 27, 2007
Our new server crashes about every 30',causing high high load(80!)
After mysql restart,everything its ok.
System:
Dual Core @ 3Ghz
1GB Ram
Sata Drives
Centos 5
---
My.Cnf config:
--
Code:
[mysqld]
socket = /var/lib/mysql/mysql.sock
safe-show-database
old-password=1
max_connections=500
interactive_timeout=100
wait_timeout=30
connect_timeout=30
thread_cache_size=8
key_buffer=32M
join_buffer=8M
max_allowed_packet=32M
table_cache=1024
sort_buffer=32M
record_buffer=8M
thread_cache_size=128
max_user_connections=30
thread_concurrency=4
myisam_sort_buffer_size=64M
query_cache_limit=2M
query_cache_size=32M
query_cache_type=1
old-passwords = 1
[safe_mysqld]
err-log=/var/log/mysqld.log
open_files_limit=8192
[mysqldump]
quick
max_allowed_packet=32M
[mysql]
no-auto-rehash
# Remove the next comment character if you are not familiar with SQL
#safe-updates
[isamchk]
key_buffer=64M
sort_buffer=64M
read_buffer=16M
write_bufer=16M
[myisamchk]
key_buffer=64M
sort_buffer=64M
read_buffer=16M
write_buffer=16M
[mysqlhotcopy]
interactive-timeout
----
Top Process,showing in whm and status2k:
--
/usr/sbin/mysqld --basedir=/ --datadir=/var/lib/mysql --user=mysql --pid-file=/var/lib/mysql/server3.zaxihosting.com.pid --skip-external-locking --socket=/var/lib/mysql/mysql.sock
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Mar 3, 2007
How long is a reboot issued through DirectAdmin supposed to take?
My server specs:
CPU: Celeron D 2.66 Ghz
RAM: 512 MB
HD: 80 GB IDE. Swap: 2 GB
OS: CentOS 4.4
Control Panel: DirectAdmin newest version
It has already taken over 21 minutes and the server is still not up or at least not able to serve any pages or anything.
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Jul 15, 2006
I don't have a problem with Bluehost, but after getting this email tonight I would have thought that it's not that hard to have enough fuel and a big enough generator to last more than five minutes after a power outage. It seems like pretty poor redundancy planning if a major host can't last more then five minutes with no power. Hospitals and other places don't have any problem doing it with similar or bigger power demands.
Dear Bluehost Customer,
This evening (July 14th) from about 5:25pm-6:55pm many of our servers
were offline causing significant downtime for many of our users. The
outage was due to a severe power outage in the north end of Orem, Utah
where our servers are located. We do have UPS backup as well as diesel
generators, but at about 5:30 they finally gave out. The power outage
was for much longer than that period of time, but the reserve power
was eventually consumed in its entirety. When it rains it pours.
For users on box65-box145 there have been periodic problems with the
Redhat linux kernel that we were using that was causing problems with
the filesystem that your data is stored on. This issue has been causing
periodic problems for users on those boxes. In the last few days we have
resolved that issue which also caused those boxes to require a reboot.
The downtime is extremely regretable. We apologize profusely for the
inconvenience to our customers and in turn to those who were trying to visit
your sites during the outage. With the fixes we have put in place in the
last few days coupled with other upgrades you should experience MUCH
better uptime in the future.
Thanks for you patience,
Matt Heaton / President Bluehost.com
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Jun 5, 2009
My entire experience with Gigenet has been very bad. I will post a 30 day review once I have completed my first and only billing cycle with them. This topic will be solely focused on the way Gigenet handled my server being down for 17 hours and 50 minutes. I have paid Gigenet for 30 days of service, one billing cycle. My account is set to be terminated on the 7th of June.
I pay Gigenet to actively monitor my server. These services are called "NOC Response from Monitoring" and "Host Ping (ICMP) and TCP Service Monitoring". The extra "service" cost $10/mo.
I realized that my server was down after 7 hours of downtime. I sent in a "critical" support ticket at about 3 AM.
Here is a timeline of my support ticket with Gigenet
Quote:
Originally Posted by ME - 05 Jun 2009 03:11 AM
My Server is down. Any reason for the down time?
Quote:
Originally Posted by ME - Posted On: 05 Jun 2009 03:24 AM
Can I at least get a confirmation that this issue is being worked? It's 3:32 AM...I have to work tomorrow morning and would prefer to get some sleep.
Thanks...
* Note: I am not exactly clear why the time stamp and the time mentioned by me in the ticket don't line up.
Quote:
Originally Posted by Gigenet - Posted On: 05 Jun 2009 03:24 AM
I'm looking into your issue now, all updates will be posted here.
Quote:
Originally Posted by ME - Posted On: 05 Jun 2009 03:29 AM
I have server monitoring. Can you also explain to me how SEVEN HOURS of down time was over looked by your "server monitoring"?
Quote:
Originally Posted by Gigenet - Posted On: 05 Jun 2009 03:37 AM
This server has been marked for cancellation.
I see that the date set was for June 7th and today is the 5th, I will need to speak to a Billing representative before I can re-enable this device. The Billing Department will not be in until 10am, I will leave this ticket open and I will speak to them first chance I get.
* Note my server is still down at this point.
Quote:
Originally Posted by ME - Posted On: 05 Jun 2009 03:44 AM
Yes, because canceling my service two days earlier makes a lot of sense. I paid Gigenet for 30 days, I should get all 30 days. Maybe I'm misunderstanding something?
Please respond so I can get to bed...
Quote:
Originally Posted by Gigenet - Posted On: 05 Jun 2009 03:55 AM
I understand your concern, but your server port was administratively shutdown and I was able to find the cancellation ticket. I need to speak with someone from Billing concerning this issue. This looks to be a mistake on our end, but I don't have all the details in front of me. I will attempt to contact my manager and get this straightened out. All further updates will be posted here.
It was nearly 4:00 AM at this point. I had to be at work by 6:30 AM. My server was still down, so I went to bed.
The next day I received this response:
Quote:
Originally Posted by Gigenet Posted On: 05 Jun 2009 01:43 PM
Hello,
Your server should be back online until the 7th. We're very sorry for the inconvenience. I've confirmed the server's availability via ping from my workstation. Please let us know if you have problems accessing it and we'll take another look.
At this point in time my server was restored. The total downtime was 17 hours and 50 minutes. I monitor my server with a third-party service called "HyperSpin".
Seeking an answer to explain nearly 18 hours of downtime; I sent this response.
Quote:
Originally Posted by ME - Posted On: 05 Jun 2009 04:14 PM
What is the reason for the downtime? Is 17 hours and 50 minutes of unexplainable downtime something that I should expect from Gigenet?
Quote:
Originally Posted by Gigenet -Posted On: 05 Jun 2009 04:22 PM
Hello,
Unfortunately I' not exactly sure what happened. I think the server may have been prematurely canceled, but I'm not totally certain. The server should be back up and I've put in the necessary ticket to make sure it stays on until the 7th, as you requested. We're very sorry for this inconvenience.
So, the best I can get out of Gigenet is that my server may have been shutdown prematurely. I don't understand why Gigenet can not fully explain nearly 18 hours of downtime. No one seems to know exactly what happened...
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Sep 16, 2008
Do you trust in 10 minutes response time guarantee?
Sharkspace.com guarantee that for their clients.
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Jul 31, 2008
How do I get a cron job to run every
1 hour 10 mintues, so basicly 10 mins past the hour
Also
1 hour 15 mintues, so basicly 15 mins past the hour
Is it ?
10 * * * * and 15 * * * *
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May 4, 2007
We've had a VPS for just over a month now. I am not going to mention the host by name (yet) but they advertise here and other people here reported liking them.
Sadly it's not my experience and I regret my purchase.
Every morning for the past few weeks, we get load spikes every 30 minutes that make our site unusable for a minute (on our VPS, any load over 1.0 is sluggish, over 2.0 is virtually unusable, over 3 is unresponsive)
Here's a series of days as an example:
[url]
The worst part about this is the host insists 1. either it's not happening or 2. they can't find it
I know it's happening because when I try to load a page on the half-hour, it takes over 13 seconds (less than 1 second normally). And it's fairly obvious it's someone doing a cron job with some nasty downloading, uploading, or maybe a massive mysql update.
Someone tell me what to tell them because this is driving me out of my mind. The load is NOT being caused by ourselves, I've made sure all our cron jobs don't happen on the exact half hour and we get lots of traffic later in the day without loads.
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Nov 22, 2007
Recently we have launched our new cpanel server, We have some problems on that.
When we restart httpd, all things will be good before 15 min, but after that, speed goes down to 1/10 and after some hours that will get as low as nobody can view pages on the server.
We are using cPanel latest release and CSF on CentOS4.5.
Apache 1.3.7 and PHP4.4.7 is running on the server with Zend.
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Sep 2, 2007
i use the following perl script(created by me) to save server load every 30 minutes to a log file i just keep it running in the background(probably would be more effective using cron)
#!/usr/bin/perl
while(1) {
$w = `w`;
#print $w;
$w =~ /load average: (.+)
/;
$log = $1;
my ($sec, $min, $hour, $mday, $mon, $year) = localtime;
my $rightnow = sprintf("%04d-%02d-%02d %02d:%02d:%02d ", $year + 1900, $mon + 1, $mday, $hour, $min, $sec);
$log = $rightnow . ": " . $log ."
";
open (OUTFILE, ">>top_logfile.txt");
print OUTFILE "$log
";
close (OUTFILE);
#sleep for 30 minutes
sleep(1800);
}
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Aug 15, 2013
I will wanted to know if hmailserver lets configure the quantity of outgoing emails it is permitted in an hour or minutes. I have found this:
hMailServer is pre-configured to have high security when it comes to relaying and authentication so that no one can use your server to send spam messages.
But I do not know if It refers to what I want or to an antihack or something like that to protect my server.
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May 19, 2007
I finally bit the bullet and signed up for a VPS after my many years of dedicated hosting I signed up on Friday, and since I have had nothing but problems. Not sure if cPanel caused some trouble with apache, but apache wouldn't start, I think there were compile errors, as a httpd directory wasn't created and for some strange reason I had a httpd.old directory instead. I noticed something was wrong when i couldn't add accounts to cpanel..
After a recompiling httpd (apache) this was fixed. Then for some reason I couldn't upgrade the php version, it was on 4.6 and I need 5.x.. Its now Sunday. .php files are offered as downloads (not being passed through apache). I've asked many times to have the VPS rebuilt, as it seems to be one problem after another, but support seem to ignore my request and instead attempt to patch a fix.
I usually don't write these type of reviews, but I just needed to vent.
Hopefully this isn't a sign of things to come, hopefully they blow away my VPS and reinstall a new one from scratch. and hopefully no one else is going through this..
My Dedicated server runs out on the 30th, so I now have 10 days to fully set up my VPS. I hope that Futurehosting, pulls their finger out and just reinstalls the VPS , as there seems to be one challenge after another.
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May 27, 2007
Just had to say, that futurehosting's support is top notch.
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May 1, 2007
I had problem with my VPS on the last couple of days. Futurehosting staff said my site has caused high CPU and migrated my sites to other node and my files are about 30 gigs and it took 24 hours to move. After the move I noticed it's still the same ip, so I switch on my VPS and disabled and remove my image generating script and disabled image hotlink on my VPS to see if the CPU continue to rise. It still goes high up to 100%. I tried to restart the VPS and it still goes to 100% very quickly. Can anyone here show me how to check what exact thing is causing the high CPU load on SSH command? And what command is used to check the specifications on what my VPS has? eg memory, kernel, etc.
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Jun 28, 2007
I was searching for a good vps and i found this website. there offers was pretty good and i checked for a live chat and didn't get it. and then i wrote email and i got reply within 5 minutes. i asked for the time which they are taking to set up the vps. he said they will set up it within 3,4 hours. and then i purchased the server and i got all the access except WHM/cPanel within 5 minutes from the purchase. they installed WHM/cPanel 11 after half an hour and everything is fine. the server is up and running. and then when i tried to add a domain there was a error and i wrote a mail to their support. and then the same, they replied me within no time and their support is excellent. I Hope they will keep this support. i am a adiungo customer and they are only comes up once in a blue moon. even there websites( adiungo.com ) are down. i hope this will be a better place for me. if anyone have any comments, experiences or ratings about this team, let me know.
[url]
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Mar 5, 2009
So I've been on a hostgator reseller account for a few years, and for the most part they were pretty good. Just recently they did a cpanel upgrade which hosed IMAP because I think they switched to dovecot, and IMAP SSL was mere impossible, always freezing my outlook client etc. That and finally wanting to have more control over the server I started my search for a VPS.
Of course, LOTS of reviews with different viewpoints on the different VPS offerings there are. What better place then to come here to see them.
Finally it came down to wiredtree and futurehosting. I finally pulled the trigger on futurehosting.
First glance, I was confused because I wasn't sure when my account was going to be created. I received a welcome email and when I tried to logon to cpanel, it wouldn't bring up a page. In the support chat they said to wait a few hours. After waiting a few hours I tried again but had cpanel errors, because the install was still in progress. See I'm the eager type, hahah so im sure if it was someone else they would have had the patience to wait.
Finally the server was up and running, me new to VPS started opening tickets with questions and "how to best case scenario" help. Just shy of 10 tickets [I would say under 10 minutes before a response was received], because I kept one question per ticket for easy tracking, and I was on my way to getting sites transferred using CPANELS built in transfer tool, which works flawless.
I have to hand it to futurehost, yes there were a few hiccups in the beginning, but it was WELL worth the move. Knock on wood.. I went from a 90ms response time on my old host to 7ms (Chicago DC woot)!
Support, I cannot hand it to ARUN (and the other staff) any better. He did a fantastic job resolving issues and response time was unbelievable.
I would recommend futurehost for those looking for a VPS. I'm still stunned by the quick responses in the support, so I know that when/if I do/did have/had problems it would be resolved instantly.
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Jan 8, 2009
I purchased a VPS from Futurehosting at their Chicago datacentre back in October. They were running a special offering a 40% lifetime discount, with additional ram and bandwidth.
The additional features are nice but probably overkill for my needs. Who really uses all the bandwidth they say they need!
Server was the Platinum cPanel, that comes managed for $35 or there abouts. They colocate their servers in the Steadfast facility, which alone is a nice bonus. I already have servers with PowerVPS but I`ve been looking for a Chicago server for a while and the knockdown price tempted me over.
I wanted something in Chicago owing to my location in eastern Canada. I get supeb latency as do my clients.
Anyway, server was paid for immediatly and it wasn`t more than a few hours later one evening when I received my welcome emails along with the other things. Everything was up and running, however there was a slight glitch with the cPanel installation which Jim looked into.
The fact they offer a managed service, colocate in Steadfast, advertise quality hardware, offer proactive monitoring (one service free), daily backups and a bunch of other stuff is sweet.
Three months later I am still with them, I would score them as follows:
Support: 8/10, I would really love to give them 10/10 because the team are always responsive but there two things that bug me. The canned responses, when I would prefer an answer as to what happened not the "this has been fixed now". The support desk is frustrating as hell, especially when email piping is not used. You have to login through HSPC then login to the support desk with a different password. Just seems like a series of annoying hurdles which is as I said, frustrating when you`re in a hurry! That said, the techs are responsive and usually reply with five or ten minutes. I can`t recall a long wait for a ticket to be resolved.
Sales/Billing: 10/10, Nothing to complain about here. They do as they say, work within their advertised hours competently. Vik and Jim who generally man this desk are great guys to work with. Vik the owner is very flexible and seems like a standup guy. Example I had a billing issue where I asked if he could wait a few days before I paid the invoice - this wasn`t a problem for him. I`ve even had sales tickets answered after hours, admittedly they take a little longer to reply but still!
Network/Hardware/Uptime: 10/10, the service has been fantastic at the Steadfast facility. I get pings of 46ms average and my clients always comments on the speed of service. I cannot recall any downtime and I monitor it every ten minutes, so far 100% uptime since October.
Overall: 9/10, should have been ten but my two moans about the support desk and canned response, but hey that might be me being overly fussy.
I can highly recommend these guys. A few days ago I ordered another server. Vik won me over when he mentioned the new 32gig nodes being installed at the Equinix facility in Ashburn, yes that`s Equinix. Yes I can appreciate the node is new and lightly loaded so far, but man the VE runs at warp speed. Perhaps in a few months once he has loaded this node more I`ll come back and update on this new VE I purchased.
Mods, I can submit a domain for verification if you like
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Jan 8, 2009
I have seen numerous comparisons between KnownHost & FutureHosting, WiredTree & KnownHost, etc etc, but never seen a comparison between WiredTree & FutureHosting.
FutureHosting ordering system is so confusing, and their separate charges for sevices monitoring, response time guarantee levels and hardware firewall charges are pushing me away from them. If you are their customer, please tell what options did you select while signup and how is everything going.
I need to decide between the two, what do you people recommend? FutureHosting or WiredTree?
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Apr 8, 2009
(first of all, sorry for my english, it's not my native language and I have a poor skills on this language)
At first, I want to say that I don't like to post bad reviews in this forum. I always prefer to post my good experiences in this world of hosting, like you can read in my previous messages about great companies like Bluewho and CrucialParadigm, in my opinion two of the best reseller companies around the world.
Two months ago, I needed to change some of my reseller accounts to a VPS, because I needed more features.
After read a lot of reviews I tryed FutureHosting to do the jump to VPS world. I read a lot of good opinions about this company, so I thought this company should be a good election.
After I ordered a Gold London based VPS on 24th february, the nightmare begun. In two month I had to open 27 support tickets.
One week after the account configuration, I began to receive the first alert messages, related to syslogd, DNS services, and I suffered about one server down a day. They suggest to order a monitoring service, so I did.
On 10th March and 11th March we suffered one severe server down, it seems it was related to named services again. Also, we suffered some problems with mailman.
On 15, 16 and 17th March I had problems with mailman again, nameservices, smtp and pop3... and we lost the access to Cpanel and WHM.
They suggest to order more RAM (at this moment I only hosted a 300 visit/day website —no forum, no MySQL high usage), so I ordered 384 Mb more.
On 17th March the problems increased and finally they tell me that they needed to re-install the VPS. The result was a 22 hours downtime until the VPS was online again and the account was restored again.
One the VPS was reinstalled I was still receiving some alerts about failed services (spamd, exim, syslogd...) and some websites are unavailable.
They fixed this error and we had no more problems in two weeks. But on 30th March we had again mailman problems. They fixed.
I was one week more without problems until yesterday when we begin to have severe problems related to mysql connections and a severe down server that affects all domains we had on the VPS. It seems they fixed, but in the past 8 hours I received alert messages about mysql failed, sshd failed, tailwatchd failed...
Finally, I migrated all websites to another VPS provider and it seems all is running fine.
Conclusion: one month and half after I ordered the VPS, I only had the VPS running fine two weeks, and the problems are still alive.
I still think FutureHosting is a great host company, and maybe I have only bad luck (there is always and exception and in this case I seem to be this one), this is why I still don't cancelled the account. But I need a solution.
PS: I have to say that technical support was always fast and kindly and always fixed the problems in a reasonable time.
PS2: I reported my main domain in order you be able to verify I'm using FutureHosting services.
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Aug 4, 2008
I already have two virtual private servers with providers in the Chicago area, but I`m looking for another one that offers some level of managament/monitoring service. I don`t like keep all my eggs in the same basket!
I see Futurehosting offers servers from a Chicago facility, which I believe is Steadfast? They also offer for a few bucks extra, pro-active monitoring on two services.
I have found quite a few reviews for Futurehosting, but these are mostly in relation to their Texas and UK offerings.
Anyone here offer an insight into their Chicago operations, especially those who have been there more than a few weeks?
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Jul 11, 2008
I have been with Futurehosting for 6 months now.
I would strongly recommend these guys to anyone out there who is looking for a good VPS provider.
In my initial question and answer with them they were prompt in answering my questions.
I have opened about 8 tickets since my signing up and every ticket has been responded to at least within an hour and communication prompt the whole way through the ticket process.
They migrated my server a while back when they had issues with the Dallas location. Flawless transition with good communication. I even scored an extra 194 dedicated RAM out of the move.
My plan provides:
30 Gig HD
450 Gig Bandwidth
512 MB Ram
194 MB sign up upgrade
194 MB Dallas Center thanks upgrade.
Cpanel
Managed Server
$49.95
Currently, they are offering 550 Gig bandwidth with the Platinum plan. If I had an issue with them, and I don't, it would be that I could not be upgraded to the 550 without losing my RAM upgrades.
I have Cpanel, Vbulletin, and Phpbb installed. Sitting idle they consume about 175 MB of RAM.
So, in closing I would recommend Futurehosting to anyone interested in a VPS.
With all of that being said..... I would like to give honorable mention to Knownhost who answered all of my questions just as fast as Future. The 194 RAM and a Cpanel were the differences for me... and for the same price I felt like I was getting a little more. If future folded... Known will be the next stop!
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