Today i found out my server was suspended by VAserv without any notice beforehand. They sent me a email stating that i violated some policy as per email here:
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The server was suspended for AUP violations. Your server has IRC chat software installed as the message clearly states that
===================
> I found these suspicious looking connections on the Undernet IRC Chat
> Network connecting from a netblock you control. The originating ip(s)
> and undernet server(s) each one was connected to is listed below. The
> destination port they were using is most likely port 6667. Other
> possible
==================
The Chat software that you are using may be using IRC as an internal interface for operation.
Regarding the supension, We suspend all the domains, vps, servers who violate our terms and conditions and comes under scanner for AUP violations without any warnings given.
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i am not running any IRC clients/servers. The only thing remotely close is a Userplane webchat app that i'm currently installing, and that is a private chat script. So even after all this emailing back and forth, my server is still suspended. Very lack of respect for their customers. I'm preparing to move my business elsewhere, i've actually been waiting for this... just needed a reason, and now i have one. Since they took over EpicVPS.. my original 80gb allocated storage have been taken away... somedays i see 50gb , other days i see 30gb.. i suppose they are overselling which is causing the fluctuation, even though they claimed its backup storage lol. Anyhow... has anyone encountered this, do they have the right to lock me out of my own server without notice?
I noticed that since their acquisition of EpicVPS, there has been alot of attitude from staff and a lot less user friendly. Network lags alot more now as well. All downhill.
I came into VPS business with EpicVPS, both Amaresh and Raghev (if im right), are excellent persons. Always helped me a lot and their service was overall great.
After some disasters xD, EpicVPS was sold to VAServ. I thought: Okay... maybe it's time to move BUT I should definitely wait a few months and watch how this is going to be. So, stayed as a client.
I dont know how much months have passed, maybe 6? Dunno, but I do have to say a few things about Russell's company, VAserv.com:
I had some billing problems, specially when they changed to the other software, but all this was solved with screenshots (not that they doubt, just wanted to keep it clear), and in no time, I had it fixed. (Also had one billing issue, for some other reasons, which was solved and today Vladimir just made my day.. heh, not that he offered anything, but telling me kind words... made me feel good. )
Loads... Everyone knows that when you're using a VPS, sometimes you have some stupid users abusing the server , this way you'll get affected as well.
Happened a few times, and I was telling them it wasn't my VPS, etc etc (I've a pretty big vps, and always monitored so I can be sure that everything is running smoothly, this is also pretty secured). I didn't like when they once restarted my vps without asking, and load issue was still there. Again a few days later, they restarted again, like it was my problem. (And figured later that wasn't, but it happens!).
Anyway, this was solved, and their staff was really helpful on this, being really decent with me, just like it SHOULD BE in EVERY company.
Uptime... What can I say, it's true the VPS was rebooted a few times, but, besides that, it's great.
Staff... Always helpful, an extremelly fast support and lovely staff! Just like... hum, Kody, Vladimir... both awesome. (I consider them like business-friends. Honestly, they have helped me A LOT).
It's true that there are a few of them that still need some work heh, but overall, it's really really good.
Support... Extremelly fast and efficient! Top notch. Never saw a company like this.
Hardware... Top notch, NEVER had a disk issue, or something like that. Just like a dream!
Network... PERFECT. But really, just PERFECT. I'm living in Portugal, and I've about 40/50 ms to UK (I choosed UK, but they have other locations), the network is really fast (downloading at 1.7 mb/s from my home, no download accellerators). Also, never had a single downtime.
Billing... Good billing software now. Pretty organised, and simple. I like to keep it simple, easy to use. (And yes, I know that ubbersmith is a COMPLETE software xD)
Price... Excellent. I don't find any place with better prices. Even if I someday find one, I still WON'T move.
Other Issues... Had 2 IP's listed on SBL, reported it, and they already knew, then 2 weeks after the issue was solved. (Yeah yeah 2 weeks, but I emailed SBL and they didn't even answered me , so, vaserv did a great job.)
They just got me as a loyal client, and won't leave them for sure! Rus, great job! I guarantee you that if you join them, you'll have an excellent service.
Just thought I'd pass on my experiences with A2B2/VA Serv to avoid anyone having similar experiences.
I've been a customer of theirs for several years now and the past 6 months have been awful. It started with them canceling a DNS hosting service they offered with out notification, leaving all my sites inaccessible for two weeks. Since then I've lost track of the number of times that my DNS records have been inaccessible. There have also been problems with their firewall denying access to my box, causing another day of downtime.
In fixing these issues, the support staff have continually shown lack of knowledge of the tools they're working with (from not knowing how to send out important announcements to people on their mailing list, to pressing the wrong button and overwriting my zone file with the default). Speaking to Rus has usually resulted in the source of the problem being located, but then it can take days for his support team to then understand what needs doing. The worst support was when Rus and team ignored requests for access to my zone files for months and then demanded I paid them an extra month's worth of hosting or they would switch of my site instantly. I have tried to find out if this was an isolated case or if others were having similar problems, but Rus refuses to allow me to discuss this issue on their own forums - presumably he know how many people have been affected and doesn't want that many people complaining publicly.
It's a real shame - it was a great company when I started hosting with them, however I think it's now grown too big for it's boots and can't provide the same level of service and reliability it used to.
My host has suspended saying my server was overloaded and sent me a log to my mail and i don't have access to cpanel also. I just have a wordpress blog and when i had contacted host through chat they told some ip might be causing this issue so ban that ip when ur account is unsuspended.
But i am really unaware of how to find which ip is causing this issue as i have little knowledge on analysing logs. Any help regarding this is highly appreciated and please leave your suggestions for me.
I am pasting the logs that were sent by host to me in mail:
Srv PID Acc M CPU SS Req Conn Child Slot Host VHost Request 0-5 22363 32/49/49 K 5.76 2 1695 583.9 0.82 0.82 76.227.169.69 GET /index.php/181/ HTTP/1.1 1-5 22365 81/81/81 W 42.69 3 0 3060.8 2.99 2.99 76.183.97.67 GET /index.php/181/ HTTP/1.1 2-5 22367 87/87/87 K 45.81 2 991 3287.3 3.21 3.21 76.183.97.67 GET /index.php/181/ HTTP/1.1 3-5 22369 2/41/41 K 2.07 8 0 15.3 0.12 0.12 67.87.117.129 GET /wp-content/plugins/postratings/images/stars/rating_half.gi 6-5 22387 0/13/13 W 2.21 57 0 0.0 0.12 0.12 81.22.20.143 GET /index.php/181/ HTTP/1.1 7-5 22388 76/76/76 W 39.94 0 0 2871.9 2.80 2.80 141.153.137.168 GET /index.php/181/ HTTP/1.1 8-5 22396 0/26/26 W 2.46 38 0 0.0 0.34 0.34 127.0.0.1 care.com GET /whm-server-status HTTP/1.0 13-5 22413 0/18/18 W 1.46 44 0 0.0 0.33 0.33 81.22.20.143 GET /index.php/181/ HTTP/1.1 14-5 22414 0/25/25 _ 0.76 55 672 0.0 0.28 0.28 71.77.3.233 GET /wp-content/uploads/2007/12/cup.jpg HTTP/1.1 20-5 22464 2/14/14 K 0.66 8 0 52.5 0.14 0.14 67.87.117.129 GET /wp-content/plugins/postratings/images/loading.gif HTTP/1.1 21-5 22484 0/6/6 _ 1.31 40 329 0.0 0.03 0.03 74.77.10.155 -care.com GET /~realrina/nun.jpg HTTP/1.1 22-5 22510 27/37/37 K 18.07 0 1832 982.5 1.25 1.25 80.195.137.10 GET /index.php/181/ HTTP/1.1 23-5 22523 8/34/34 K 1.76 8 0 94.6 0.30 0.30 67.87.117.129 GET /wp-content/plugins/postratings/images/stars/rating_on.gif 27-5 22540 0/10/10 _ 3.36 39 167 0.0 0.19 0.19 90.192.174.63 GET /wp-content/uploads/2007/10/anand.jpg HTTP/1.1 28-5 22542 1/14/14 K 1.76 8 823 151.9 0.23 0.23 67.87.117.129 GET /wp-content/themes/ProSense%20Redux/images/picture.jpg HTTP 29-5 23481 0/6/14 _ 0.37 11 2803 0.0 0.11 0.12 82.37.128.175 radio.audio-perfection.co.uk GET /img/player.png HTTP/1.1 30-5 22584 32/44/44 K 15.47 0 1284 989.6 1.06 1.06 80.195.137.10 GET /index.php/181/ HTTP/1.1 31-5 22588 22/25/25 K 5.77 0 751 468.0 0.46 0.46 76.227.169.69 GET /index.php/181/ HTTP/1.1 32-5 23520 0/5/8 _ 0.20 19 414 0.0 0.05 0.09 72.95.237.89 pown.us GET /images/files/36.jpg HTTP/1.1 33-5 23627 1/6/22 K 0.06 3 967 28.0 0.06 0.35 66.249.65.196 GET /index.php/category/telugu-online-movies/page/4/ HTTP/1.1 36-5 23637 2/3/6 K 0.00 3 37 0.0 0.000 0.03 83.181.190.92 akirad.net GET /files/color/garland-9bf1a50e/menu-expanded.gif HTTP/1.1 37-5 23673 8/9/16 K 0.49 8 0 126.9 0.20 0.21 67.87.117.129 GET /wp-content/uploads/2007/12/movie_dus_kahaniyaan.jpg HTTP/1 38-5 23674 1/3/10 K 0.00 11 1536 23.0 0.06 0.15 84.57.59.109 teeth-whitening-kit.com GET /affiliate/scripts/sb.php?a_aid=17&a_bid=7 HTTP/1.1 39-5 23690 10/10/22 K 0.99 3 0 35.6 0.03 0.29 83.181.190.92 akirad.net GET /files/color/garland-9bf1a50e/bg-tab.png HTTP/1.1 40-5 23693 0/5/10 _ 0.00 44 1106 0.0 0.04 0.07 67.11.157.83 teeth-whitening-kit.com GET /affiliate/scripts/sb 44-5 23721 1/3/6 K 0.00 8 0 0.4 0.000 0.00 67.87.117.129 GET /wp-content/plugins/share-this/share-icon-16x16.gif HTTP/1. 45-5 - 0/0/3 . 0.00 39 1 0.0 0.00 0.00 83.181.190.92 akirad.net GET /files/color/garland-9bf1a50e/menu-expanded.gif HTTP/1.1 46-5 - 0/0/5 . 0.22 22 1332 0.0 0.00 0.04 81.22.20.143 GET /index.php/181/ HTTP/1.1 47-5 22780 51/52/52 K 26.66 0 940 1927.2 1.88 1.88 76.183.97.67 GET /index.php/181/ HTTP/1.1 48-5 - 0/0/3 . 0.00 37 6786 0.0 0.00 0.02 81.22.20.143 GET /index.php/181/ HTTP/1.1 51-5 - 0/0/13 . 0.26 35 34109 0.0 0.00 0.06 71.77.3.233 GET /favicon.ico HTTP/1.1 54-5 23746 2/3/3 K 0.51 3 0 0.0 0.02 0.02 83.181.190.92 akirad.net GET /files/color/garland-9bf1a50e/menu-leaf.gif HTTP/1.1 55-5 23747 0/0/0 W 0.00 20 706795599 0.0 0.00 0.00 81.22.20.143 GET /index.php/181/ HTTP/1.1 56-5 - 0/0/3 . 0.00 16 4868 0.0 0.00 0.00 66.7.206.192 care.com GET /serverstats_inc.php HTTP/1.0 57-5 - 0/0/5 . 0.09 44 0 0.0 0.00 0.01 195.13.38.198 (unavailable) POST /users_adm/start1.php HTTP/1.1 58-5 - 0/0/1 . 0.00 24 1640 0.0 0.00 0.02 81.22.20.143 GET /index.php/181/ HTTP/1.1 61-5 - 0/0/2 . 0.07 12 10194 0.0 0.00 0.01 172.188.47.93 radio.audio-perfection.co.uk GET /play_wmp.php HTTP/1.1
I can't say that I can recommend CheapVPS's (VAServ) services to anyone. In the end of July, I bought a VPS from them.
Had some initial troubles with the set up - they accidently set up 2 VPS's for me and set the wrong amount of memory, but that was solved by sending a support ticket. Wanted Debian instead of CentOS, another support ticket.
In the end of August, I canceled it - mostly because I didn't need it anymore. However, September already came and I was charged for the VPS. I sent a ticket to their billing department asking for a refund, and they gave it to me, no problem there.
I go on with everyday life, until October comes. I guess I forgot to cancel the PayPal subscription for my VPS because I'm charged for it once again. I promptly cancel the subscription and fire off a support ticket.
This time, they're insanely slow to respond to this. I sent a ticket in on Oct 1. and I get a response on the 8th: they ask me for a PayPal transaction ID. I send it to them, and I haven't received any reply since.
On Oct. 15 I tried adding a new comment to my support ticket, but I still have not received any response.
Today, I try to nag their live chat salesperson and they tell me that they've "added a note on my ticket for the billing department".
vaserv does not reply my emails now that Rus has kindly provided me a refund ( after my node has been wiped and before that my backup took almost 14 days to get made and after that the catastrophe took place)
Ive sent 3 emails asking for this ( maybe 4) and no one replies back..
I used to have a VPS with VPSEmpire prior to the vaserv takeover. It was a disaster. However, I haven't seen any reviews on VPSEmpire since the takeover. Is anyone using VPSEmpire since vaserv and Russ has taken ownership?
After PM PST it seems my VPS just died. When I log into HyperVM it simply states that my VM doesn't even exist! I'm paid up on my dues (today is my 1 month anniversary, some way to celebrate).
I have a ticket in with EpicVPS but no response thus far, but it's only been about 30 minutes since I placed it.
Just giving a shout to see if anyone else is having issues with their VPS from Epic. I hope my VM didn't get recomissioned or something, because I can't have my data just have gone *POOF*.
I'm a 1 month customer of epicvps for an entry plan, i just wanted to know if there's someone experiencing the same instability issue like me in the recent 2 days?
My vps keep shutdown & restarted randomly between 1-8 hours, they say that they are experiencing ddos attack on the node that my vps hosted on so they will occasionally restarting the node still trying to fix it. I think i can accept that reason.
Unfortunately, that was 1.5 days ago since they reply my last ticket, after that still no sign of improvement or any news updates about my node untill now. The vps still restarting & shutting down, sometimes it's about 8 hours, sometimes it's down 3-5 times in 1 hours, sometimes the hypervm is very slow / inaccessible, etc
I'm just curious if there are anyone that have the same experience like me? I hope that i can attract epicvps support with this post.
note for epicvps: you guys really need to make some area to post news updates of your server status, maybe via rss, or quick respon email.
I've been on shared and reseller hosting for the past five years, its now time to rank up.
I am currently deciding between:
MediaTemple's DV service ($50.00 m/o) EpicVPS (29.99 m/o before promo) Rackspace(?)
I'm not really hung up on the control panel that is used for the server / site admin but I would prefer a cPanel / WHM, although I am flexible with that. I know cPanel takes more RAM... around 200 mb?
I am going to be running my personal website(s), client websites and then hosting a SVN repository for some projects and using Django and Ruby on Rails too. The bulk of the coding will be PHP applications, Wordpress, Wordpress MU, Invision Power Board, VBulletin, Status2K,and Trellis Desk.
I am not really concerned about the bandwidth because none of the sites are really massive traffic, very moderate to light traffic at all. I just like over 20gigs of disk space for projects, media, and storage.
I am on a tight budget and don't want to spend more than $50.00 a month because thats out of my needs, although if its quality I am paying for I don't mind. I would like support via IM or tickets, I never use phone support anyways. I would like a host with a good reputation for support too so anything you can suggest or help me take into consideration please do post!
As for ram enough for Cpanel to run, and the server not to be expensive.
I'm sure you have all seen his threads if not the search button is your friend
So I posted some pretty hefty questions in his thread in the reviews section. The owner himself contacted me personally, he explained his network to me, some great features he's got cooking. So I took the bait, he had me hooked. I bought his mid-level plan, figured ok cool "Lets put him to the test" got my VPS in about 4 minutes, running. I thought ok cool this is pretty nice so far. Jumped into the root, did some WGETing around - decided ok whats a good fast mirror to really put his bandwidth to the test.
[root@stevencro ~]# wget http://www.kernel.org/pub/linux/kern...-2.6.25.tar.gz --21:11:48-- http://www.kernel.org/pub/linux/kern...-2.6.25.tar.gz Resolving www.kernel.org... 204.152.191.37, 204.152.191.5 Connecting to www.kernel.org|204.152.191.37|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 61517918 (59M) [application/x-gzip] Saving to: `linux-2.6.25.tar.gz'
100%[=======================================>] 61,517,918 10.1M/s in 6.3s
Thats right, its faster then every single dedicated server I have ever been with my entire life.
That was so fast, I minimized putty for a moment to change something and as I reopened it, it was done. Basically I about crapped myself, so then I went ahead and started running some apps, sure enough his 16 gig, Quad Xeon core server ran without a hitch. Everything I tossed at it opened instantly and responded as if it was my own personal computer.
So if anyone is looking to give a VPS a shot - I really recommend trying out EpicVPS first - he treats you right, and the product is worth double what he charges.
This is my first review, I give this company a stamp of approval I work in a professional market doing technical support. I work with high perfomance servers all day this takes the cake.
I had three VMs with Fsck VPS, dating back to before they got hacked in June. I've been paying the bill since then, I imagined as a kind of insurance, so that I had the VMs handy if I needed to use them in a big hurry. Last week, I tried to log in, and found that my three VMs didn't exist, anymore. As far as I can tell, the VMs haven't existed since the June break-in.
SETUP / PROVISIONING
My first reaction was "They've been billing me for three months, and providing nothing?!??!" I'll be honest, I was pretty tweaked, but after I'd calmed down I decided to see how they handled the situation. So I submitted a ticket asking for an explanation: How long had the machines been down for, and what would it take to get them back up and running?
It took about a day, but we eventually established that VAServ could build three new OpenVZ VMs, and that they would give me three months' credit for those three machines. Since I actually do need the VMs, and I didn't really want to fight about the billing, I decided to go for it. It took another day, but I did get three new machines up and running.
Unfortunately, I do have some complaints about the process, specifically:
- VAServ's technical support is very inconsistent, and different techs seem to have vastly different levels of communications skill and professionality.
- Many of the techs don't seem to bother reading your ticket, beyond the subject. They tend to only be capable of answering the first question in each ticket/email, and they ignore anything else you've asked.
- After the FSCKVPS/VAServ buyout, following the break-in, the HyperVM control panel was disabled. If you need a reboot, or a root password reset, or anything that you can't accomplish yourself by SSHing into the VM, you have to open a ticket. (Seems like a chancy proposition, now, to me.)
REBOOT-AND-PRAY
Today, I started seeing memory allocation errors in running programs. The machine mostly worked, but certain operations (shell scripts, in particular) would error out. I opened a ticket asking for some guidance, and within less than 10 minutes, the VM started rebooting. I got an update about the ticket a few minutes later, and was told that the VM had been reconfigured (increased memory allocation limit) and rebooted.
I was pretty mad about the no-notice reboot. I'd been in the middle of editing a bunch of configuration files, and I lost an hour of work. It just seems so unprofessional and inconsiderate for VAServ's technician to bounce the VM without confirming it with me, first.
I did get an explanation/apology from the tech who rebooted the machine. I asked him to have his supervisor contact me, which took a few hours, but I did hear back. The supervisor wrote:
"...we reboot the vps if we found any VPS out of memory. Normally most of the service stop working or access got killed when VPS is out of memory..."
To me, it sounds like the reboot is a standard procedure for a common problem. Given that kind of environment, it's only natural that the tech's first impulse would be to reboot, given a ticket about memory errors.
At the same time, it's also indicative of a bottom-of-the-barrel service, isn't it?
- Memory problems seem to be common--is that because they're over-subscribed? Does your 512MB allocation mean anything, or is it just talk?
- The staff can't / won't bother to read through a ticket and give it some consideration.
- The staff has an itchy reboot finger. Their first impulse is to power-cycle, rather than to try to understand and fix the issue directly.
FOR THE FUTURE
I do intend to continue using VAServ / FSCKVPS, at least for now. They're really cheap, about $10/month for a 512MB VM, and I can mostly get done with what I need to do. But this is a qualified opinion. I am solely using these VMs for simple R&D projects: Quasi-professional work, stuff that nobody is currently paying me to do.
Given my experiences so far, I would never trust these guys with a real, money-making business project. VAServ / FSCKVPS is suitable for toying around with, or if you're flat broke, but I wouldn't bet my job on them if I could possibly help it.
I'm setting a calendar reminder for myself, right now, to check back in another month or so with an update to this post. Assuming I'm still chugging along with these VMs, I'm going to make a point of posting my impressions on a regular basis.
I have been with epicvps for past 3 months we are under un-managed plan, but the staff have been pretty supportive than we had actually anticipated its almost like being under a semi-managed service
There hasn't been long down time on our vps so far and the service has pretty good for the cheapest prices they offer around Usually most of their live support staff have good knowledge about sales and support which is an additional advantage for any one who would wish to join their service
not to mention their speeds its been great
Though I wouldn't like to interpret my domain over here, I am more than pleased to announce I am very happy to announce their excellent service
We had earlier worked with 2 other non-managed vps services, which were no more than ordinary but epic has been fantastic
We are looking forward for a longer healthier relationship with epicvps
My suggestion on epic :Go for it,one of the best I have seen around
I had searched for a long time for reliable and cheaper vps and I am glad I am at the right place for it
Good work epic team hope you could maintain your standard may be increase your standard even more to reach the peak
Well I'm a week into my Entry level VPS with EpicVPS.
My VPS was deployed within about 30 minutes of ordering including LXAdmin. This was pretty darn fast and I have no qualms there.
Upon logging into my shell the first thing I did was run yum update -y, which updated a stack of packages. This leads me to believe that the image that Epic is using is a little older, but no big deal.
Here comes the first problem: upon updating, the 'udev' package got installed which really borked my /dev/ directory. I re-launched Apache and it barked about /dev/urandom being missing.
So I re-created it with MAKEDEV. This fixed Apache. Though then I logged out of my SSH session and back in to find my tty/pty's were missing (thanks udev!). I had to re-create these via OpenVZ's terminal. However, upon reboot of the server the whole /dev/ directory went wonky again (UDEV! GRR).
I finally removed the udev package (leaving all of it's dependencies on the server) to restore order to my /dev/ directory. I'm not entirely sure where the fault lay with that one.
Second problem: Upon hardening my install with apf/bfd I come to find my iptable modules are missing. I put in a support ticket which gets a response within an hour that they are looking into it. The following morning the modules got moved to my VPS and I could now harden my install.
My only other qualm is that sometimes I'll try and visit my webpage and it will be unresponsive and require a refresh to load the website. But mon.itor.us would lead me to believe there has been no down time and the latency from it's servers to my VPS have been extremely low. This may be my ISP at home, routing inbetween us or some other entity.
In short: I'm relatively happy thus far. The udev thing would be nice to get sorted out so next time that update comes down I won't be in the same situation. They should also figure out why their VPS images are deploying without those kernel modules as well.
So far I give them a . I still have another week to trial the service before I lose my ability to use their money back guarantee. But as long as the service remains in it's current condition I see no reason to need to use it.
I joined epicvps on 28-April-2008 and on 29 the same month I asked a refund minus 1$ for almost 2 days of use (him refunded me the full amount I paid).
The VPS was 28.49 because I used a coupon for the first month.
I paid 28.49$ because I also wanted a server hardening optimization and security settings against crackers.
The speed was ok, the VPS access was given to me in less than 6 hours from the payment time.
Ray called me after 2-3 hours after the server was up to ask me about the service, was a nice gesture from his part, also informed me that I can call him if I have a emergency related to the VPS.
I never used his ticketing system, all his replies where under 3 hours.
Him also tried to convince me to remain by using his services 1 more month and to refund me this month but I refused because I don't trust him 100% percent, after 1-2 years from now on, if it will still be there and the customers will be satisfied I will buy another VPS from him.
epicvps has a template for LxAdmin DNS that I did not found on a other company that I don't want to mention because today I use there services (shared).
After chating with Ray on epicvps online support I understood how to set-up the DNS using the 2 IP's that him gave to me.
The reason of the refund was a downtime of 42 minute on 29-April 2008, 1 or 2 packet loss from the checkers, I use Pingdom in the present, checking at 1 minute interval.
I had a nice conversation with the owner Ray Amaresh, is from India, I was afraid that I will not get the refund and I can't do anything.
When I chosen his company I did not checked his location, only server location, and that is a datacenter in Dallas.
Ray refunded me in less than 10 minutes from the chat.
I told him that I will probably come back if the service quality will improve and I will because I like people correct peoples and I hate scammers.
I don't like to asks for refunds because I want always quality in what I buy, probably was a datacenter problem, not his fault but up-time is very important for me.
If Ray will allow me I will use a checking service in the future for his main website to show to others the quality of the server where the main site is: ping (network), http checking.
Low prices does not seem to be from overselling but because there are not 20-30 people working 24/24 so you can get a low cost if you have less people but good in what they do.
I hope that I did not forgot anything if I did I wait for Ray replay to complete the review.
The conclusion is: Ray the owner of epicvps is a great person and I hope that the money that him will make will not change his behavior.
It is a genuine review, I tell the good and the bad VPS service parts.
I have a few guys that keep spiking to about 30%+ cpu. This is fine if stops after 2 minutes from my tos but it keeps lasting for 30 minutes+ so I manually suspend them for about 10 minutes etc. are there any whmcs programs or addon's or any script in general that will suspend a user for 5 minutes if a large amount of cpu is being used?
i bought a server from HostingDepartment.net, I thought they were pretty good, They've been around since 1997, Although i've been waiting activation of the server, Today it has been suspended.
This Account Has Been Suspended Please contact the billing/support department as soon as possible.
Does anyone know whats happened with them? I also sent in a support ticket 2 days ago and didn't get a responce, Did they die down?
had a nice run with them for almost 3 years probably never had a problem until now; cancelled account today.
they suspended my domain (it was a free domain that came with the account) and service for hosting "pornography."
the abuse email says that i am violating
You agree and warrant that Your Data shall not violate any Laws concerning obscenity and shall not contain or link to any pornography, or depictions of bestiality, rape, sexual assault, violence, torture or disfigurement, or other content deemed objectionable by 1&1, in its sole discretion.
the link they sent me that was in violation was [mydomain]/index.php#HARDCORE_XXX_SEX_39948382_JPG.JPG
yes, a nonexistant anchor on a blank page. not an actual file. in addition to that; abuse/billing/etc is taking more or less a week to reply to my emails.
I have a VPS account with WHP which is unmetered monthly transfer and a caped speed at 3 mbps, they saying that you are allowed to use %100 of the cpu:
[url]
My question is what would be a case that they may suspend my account?
Dear Customer, Due to unlawful activities on your VPS your Services at VPS Empire have been suspended. Please contact our helpdesk at http://www.vpsempire.info for more information. ...
Is there a way to keep an account suspended in WHM and ensure that they don't get processed in my daily/weekly/monthly backups without manually selecting the account in WHM?
my account with them just got suspended a few days ago. The reason was they think I was sending spam emails and make their server unstable. They sent me the evident email which was an email I sent to group about 20 people from a non profit organization for a meeting request and discussion of projects. I answer to them and asked for restoration of my email receiving account at least so I can download all the important business email that are still on the server (I'm using IMAP). They never answer both the Sales and the Support. The whole site is suspended. Those Canaca IT guys don't seem to know the differences between a spam email and a legitimate one. They also claimed that they host 200 accounts per server and that is I'm sending more than 100 email it would jam up their server. It seem by that they don't know how to configure their Linux server properly either. I asked around while looking for a replacement hosting service. Many can easily do 500 emails/hour.
By experiences, I also found that their server was performance at all and experiences lots of downtime within one year of hosting with them.
So I strongly recommand to everyone NOT to host with Canaca. If you're already with them start looking for an alternative berfore they suspend your account. You can't afford your customer to see your website showing 'Account suspended' and cannot reach you by email either.
Quote:
Originally Posted by pawas
While surfing I have come accross many websites which were suspended by canaca, Is it clients are violating their Terms or they are not reliable?
Have you noticed any thing like that, I saw atleast 5 suspended websites in last month.
there are about 5 accounts that show up in suspended list, but they are really not suspended and the dns still points to my server, sites are live. I tried unsuspending. Nothing. I suspended, unsuspended, nothing. I forced a cpanel upgrade, nothing.
I use a web developer using a reseller hosting account. One fine night I found one of my domains disappeared. Great agony at night hours because I very much fear it. Any way after hours of pathetic support chasing I got reply that "some one complained about spam through a lot of domains and mine was one and the domain was suspended. Now after receiving my support request they found it false and so on....
In all it was 5 days down. If some how, I haven't checked it, God knows how long might have been the downtime. I have some 60 domains.
Please advise and have your say on:
1) What regular precaution and check I should perform.
2) I have not received any email for suspension of domain. How to watch in such situation. I incidently checked the site and came to know about its status after some research.
3) My Host was very prompt then the domain registrar. The immediately informed me about the clean status of server use. And I was quite confident of my clean server as I have 10 years with various hosts.
So I request all of you, please must say something on the issue for the sake of people like me who devotedly follow this forum for their survival.
My shared hosting account was suspended for tos violation (adult content was found..absolutely legal, by the way)
Now all my websites are inaccessible, my control panel doesn't let me in, I cannot get access to my content..
I read your FAQ now, I understand what I did wrong.
"On our shared-hosting it is strictly forbidden to host adult content. This type of content usually generates a lot of traffic and could cause prejudice to our shared hosting clients due to server overusage coming from such websites."
I didn't think my 200 visitors daily put so much loading on your servers but now I see my mistake.
