I used to have a VPS with VPSEmpire prior to the vaserv takeover. It was a disaster.
However, I haven't seen any reviews on VPSEmpire since the takeover. Is anyone using VPSEmpire since vaserv and Russ has taken ownership?
I'm the owner of a website/forum over the last year i have had health problems that forced me to let someone else administrate my site.
What has become apparent to me is that during the last year this individual has been manipulating the situation to take over my site.
What i would like to know given that all is in my name and that i have sole access to the master account. what do i need to do to make sure that if i have to rid myself of this person how do i protect my site.
He has access to the cpanel within my master account mysql ect..and hasn't changed the pswrd yet, if he does change it i still have access through the master account, but i would need to know how i can reset that password if he does. and lock him out if i cant change the pswrd.
Secondly he upgraded our forum to phpbb3 and in the proccess in the forum he has removed me as founder, and put himself as founder, i have asked him 3 times to put me to founder but he has yet to comply, and i have yet to make a big deal of this to avoid him taking action against me first, im not as tech savy as he is unfortunatly. For this i would need to know how to lock him out.Changing myself to founder and removing his access. also such as checking to see if he has created any sleeper admin accounts as a backdoor if i fire him.
legally i would also need to know what i can do, if he takes a copy of our forum and creates a knockoff site with it as he has also been manipulating the site's membership and a split will most likely result if i take action against him, do i have any legal recourse even though we are in different countries?
I am having problem with VPSempire. Started from yesterday, my VPS server suddenly down, I have contacted their support and after 3 hours they replied that they have unplanned maintenance on their server, and they promises will contacted us if maintenance process was done. And 2 hours after they reply my ticket, they inform me that server back online (5 hours downtime).
After they notified thay server back online, i check my VPS, but i see that my VPS still not alive. I contacted them again, and Gavin just says "Attempt a reboot via HyperVM Maybe?". I replied to ask about HyperVM main IP to access HyperVM, because on their second activation mail (yes second activation, because they have moved their servers), they don't inform me about main IP to access HyperVM.
But Until now.. Gavin did not respond my Email. It's more than 15 hours until now and my problem at VPSEmpire not resolved. I Frustrated about this issues, because my client complained me hard .
This is transcript of my email ticket: ....
first time we see some offers at [url]
we are very interested to buy.
in july 5 2008 we have been buy some vps form there
we are happy coz we got the new vps.
VPS Special
Main IP: **.**.**.**
Root pass: ****
IP address allocation:
**.**.**.**
**.**.**.**
Username: *****
Password: *****
To log in immediately, follow this link, using your username and password:
Secure:
https://**.**.**.**:8887
in Juli 16 2008 we have some email from vpsempire the said:
the vps down because outages within the FDC Servers
in Juli 17 2008 we have some email again from vpsempire the said:
Following the email dispatched to all customers earlier today we regret to inform you that most of the files on our "Shelby" node server were corrupt. However before the downtime occured (5pm EST) We did get a FULL server backup of which we will be restoring within the next 24 Hours. We have managed to get most of the resources back online with a temporary disk, The new one will be installed tommorow so i must urge you NOT to make any updates that you ca
We apologise for any inconvenience and ALL account's are securely backed up. There is NO Reason to panic if you wish to take a backup now then that is perfectly fine. do so at your own peryl.
We regret to pass this news and look forward to a fresh start on much more powerfull systems.
Kind Regards,
VPS Empire.
in July 22 2008 we have some problem, we can't log in to console HyperVM and we have created some ticket to support.and we have email from them the said :
Please see emails in your account regarding the HyperVM Server move.
You now need to use:
[url]
Username: *****
Password: *****
Please login and change your email address so we dont have todo this again for you and you can use the forgot password feature.
from there we know it's not good! what the hell is this!
after that we try to rebuild the new vps and new ip without any backup data from old vps dam!.
in 26 July 2008 after we have been rebuild os and anything server is down.we try to log in to console HyperVM and it say This login has been Disabled. Please contact the administrator.
I paid the lite vps from vps from vpsempire and after some minutes the server was activated!
I wanted to test server speed to remote locations as everyone does so i downloaded some files with wget. After some tests I had several files that were of no use so I stupidily run the rm command. From that onwards id been unable to log in. Did I mess the account?
Response time of the open ticket was very good . Even though they said the issue isnt solved ( very lil time from the time I opened the ticket) I am very happy with server speed.
Dont flame me due to my noobness, my mate will configure the server ( he has plenty of experience).
My experience with these guys is a disaster.
I wouldn't recommend VPSEMPIRE to any one.
Please see why below.
If you buy services and somehow the ip address do not match your location.(make sure your internet provider if from another state) And you ask for a refund they will keep your money because you might reuse it for fraudulent activities with US9.95) and will requests documents( passport, driver license, other with photo ID and your date of birth). Most probably to sell those info.
When they move to another server and they will not send your details until you find out that you can not connect to your vps. Once you send more then one support ticket requesting, they will provide partial info. (just to make days go by) It took me many support tickets and days until they gave me access.
They tell you you can get up to 15tb by paying extra 2$ (what a scam) How can you get that speed if their server is on a 20mbps and they tell you that you can not go more then 1mbps/24/7.
Finally I requested cancellation providing all the account info they sent to me to helpdesk and via e-mail. They wouldn't cancel my account. They rather give the info to a third party debt collection agency.
They will threaten me with this message:
If you fail to make your next payment then your bill plus the entirety of your Term (12 Months) will be added, You may also be billed at upto 20% By the Credit Collections Agency.
If you wish to prevent this then you may gracefully make payment or submit identification as requested and move on.
I didn't request a 12 month term only one month.
If you want to go threw the same as me go a head and have your business with them. May be they are racist because my name is not Christian. I don't know why they are giving me such a hard time.
Just thought I'd pass on my experiences with A2B2/VA Serv to avoid anyone having similar experiences.
I've been a customer of theirs for several years now and the past 6 months have been awful. It started with them canceling a DNS hosting service they offered with out notification, leaving all my sites inaccessible for two weeks. Since then I've lost track of the number of times that my DNS records have been inaccessible. There have also been problems with their firewall denying access to my box, causing another day of downtime.
In fixing these issues, the support staff have continually shown lack of knowledge of the tools they're working with (from not knowing how to send out important announcements to people on their mailing list, to pressing the wrong button and overwriting my zone file with the default). Speaking to Rus has usually resulted in the source of the problem being located, but then it can take days for his support team to then understand what needs doing. The worst support was when Rus and team ignored requests for access to my zone files for months and then demanded I paid them an extra month's worth of hosting or they would switch of my site instantly. I have tried to find out if this was an isolated case or if others were having similar problems, but Rus refuses to allow me to discuss this issue on their own forums - presumably he know how many people have been affected and doesn't want that many people complaining publicly.
It's a real shame - it was a great company when I started hosting with them, however I think it's now grown too big for it's boots and can't provide the same level of service and reliability it used to.
I can't say that I can recommend CheapVPS's (VAServ) services to anyone. In the end of July, I bought a VPS from them.
Had some initial troubles with the set up - they accidently set up 2 VPS's for me and set the wrong amount of memory, but that was solved by sending a support ticket. Wanted Debian instead of CentOS, another support ticket.
In the end of August, I canceled it - mostly because I didn't need it anymore. However, September already came and I was charged for the VPS. I sent a ticket to their billing department asking for a refund, and they gave it to me, no problem there.
I go on with everyday life, until October comes. I guess I forgot to cancel the PayPal subscription for my VPS because I'm charged for it once again. I promptly cancel the subscription and fire off a support ticket.
This time, they're insanely slow to respond to this. I sent a ticket in on Oct 1. and I get a response on the 8th: they ask me for a PayPal transaction ID. I send it to them, and I haven't received any reply since.
On Oct. 15 I tried adding a new comment to my support ticket, but I still have not received any response.
Today, I try to nag their live chat salesperson and they tell me that they've "added a note on my ticket for the billing department".
vaserv does not reply my emails now that Rus has kindly provided me a refund ( after my node has been wiped and before that my backup took almost 14 days to get made and after that the catastrophe took place)
Ive sent 3 emails asking for this ( maybe 4) and no one replies back..
Today i found out my server was suspended by VAserv without any notice beforehand. They sent me a email stating that i violated some policy as per email here:
-----------------------------------------------------------------
The server was suspended for AUP violations. Your server has IRC chat software installed as the message clearly states that
===================
> I found these suspicious looking connections on the Undernet IRC Chat
> Network connecting from a netblock you control. The originating ip(s)
> and undernet server(s) each one was connected to is listed below. The
> destination port they were using is most likely port 6667. Other
> possible
==================
The Chat software that you are using may be using IRC as an internal interface for operation.
Regarding the supension, We suspend all the domains, vps, servers who violate our terms and conditions and comes under scanner for AUP violations without any warnings given.
------------------------------------------------------------------
i am not running any IRC clients/servers. The only thing remotely close is a Userplane webchat app that i'm currently installing, and that is a private chat script. So even after all this emailing back and forth, my server is still suspended. Very lack of respect for their customers. I'm preparing to move my business elsewhere, i've actually been waiting for this... just needed a reason, and now i have one. Since they took over EpicVPS.. my original 80gb allocated storage have been taken away... somedays i see 50gb , other days i see 30gb.. i suppose they are overselling which is causing the fluctuation, even though they claimed its backup storage lol. Anyhow... has anyone encountered this, do they have the right to lock me out of my own server without notice?
I noticed that since their acquisition of EpicVPS, there has been alot of attitude from staff and a lot less user friendly. Network lags alot more now as well. All downhill.
I had three VMs with Fsck VPS, dating back to before they got hacked in June. I've been paying the bill since then, I imagined as a kind of insurance, so that I had the VMs handy if I needed to use them in a big hurry. Last week, I tried to log in, and found that my three VMs didn't exist, anymore. As far as I can tell, the VMs haven't existed since the June break-in.
SETUP / PROVISIONING
My first reaction was "They've been billing me for three months, and providing nothing?!??!" I'll be honest, I was pretty tweaked, but after I'd calmed down I decided to see how they handled the situation. So I submitted a ticket asking for an explanation: How long had the machines been down for, and what would it take to get them back up and running?
It took about a day, but we eventually established that VAServ could build three new OpenVZ VMs, and that they would give me three months' credit for those three machines. Since I actually do need the VMs, and I didn't really want to fight about the billing, I decided to go for it. It took another day, but I did get three new machines up and running.
Unfortunately, I do have some complaints about the process, specifically:
- VAServ's technical support is very inconsistent, and different techs seem to have vastly different levels of communications skill and professionality.
- Many of the techs don't seem to bother reading your ticket, beyond the subject. They tend to only be capable of answering the first question in each ticket/email, and they ignore anything else you've asked.
- After the FSCKVPS/VAServ buyout, following the break-in, the HyperVM control panel was disabled. If you need a reboot, or a root password reset, or anything that you can't accomplish yourself by SSHing into the VM, you have to open a ticket. (Seems like a chancy proposition, now, to me.)
REBOOT-AND-PRAY
Today, I started seeing memory allocation errors in running programs. The machine mostly worked, but certain operations (shell scripts, in particular) would error out. I opened a ticket asking for some guidance, and within less than 10 minutes, the VM started rebooting. I got an update about the ticket a few minutes later, and was told that the VM had been reconfigured (increased memory allocation limit) and rebooted.
I was pretty mad about the no-notice reboot. I'd been in the middle of editing a bunch of configuration files, and I lost an hour of work. It just seems so unprofessional and inconsiderate for VAServ's technician to bounce the VM without confirming it with me, first.
I did get an explanation/apology from the tech who rebooted the machine. I asked him to have his supervisor contact me, which took a few hours, but I did hear back. The supervisor wrote:
"...we reboot the vps if we found any VPS out of memory. Normally most of the service stop working or access got killed when VPS is out of memory..."
To me, it sounds like the reboot is a standard procedure for a common problem. Given that kind of environment, it's only natural that the tech's first impulse would be to reboot, given a ticket about memory errors.
At the same time, it's also indicative of a bottom-of-the-barrel service, isn't it?
- Memory problems seem to be common--is that because they're over-subscribed? Does your 512MB allocation mean anything, or is it just talk?
- The staff can't / won't bother to read through a ticket and give it some consideration.
- The staff has an itchy reboot finger. Their first impulse is to power-cycle, rather than to try to understand and fix the issue directly.
FOR THE FUTURE
I do intend to continue using VAServ / FSCKVPS, at least for now. They're really cheap, about $10/month for a 512MB VM, and I can mostly get done with what I need to do. But this is a qualified opinion. I am solely using these VMs for simple R&D projects: Quasi-professional work, stuff that nobody is currently paying me to do.
Given my experiences so far, I would never trust these guys with a real, money-making business project. VAServ / FSCKVPS is suitable for toying around with, or if you're flat broke, but I wouldn't bet my job on them if I could possibly help it.
I'm setting a calendar reminder for myself, right now, to check back in another month or so with an update to this post. Assuming I'm still chugging along with these VMs, I'm going to make a point of posting my impressions on a regular basis.
So... let's start my review, shall we?
I came into VPS business with EpicVPS, both Amaresh and Raghev (if im right), are excellent persons. Always helped me a lot and their service was overall great.
After some disasters xD, EpicVPS was sold to VAServ. I thought: Okay... maybe it's time to move BUT I should definitely wait a few months and watch how this is going to be.
So, stayed as a client.
I dont know how much months have passed, maybe 6? Dunno, but I do have to say a few things about Russell's company, VAserv.com:
I had some billing problems, specially when they changed to the other software, but all this was solved with screenshots (not that they doubt, just wanted to keep it clear), and in no time, I had it fixed. (Also had one billing issue, for some other reasons, which was solved and today Vladimir just made my day.. heh, not that he offered anything, but telling me kind words... made me feel good. )
Loads... Everyone knows that when you're using a VPS, sometimes you have some stupid users abusing the server , this way you'll get affected as well.
Happened a few times, and I was telling them it wasn't my VPS, etc etc (I've a pretty big vps, and always monitored so I can be sure that everything is running smoothly, this is also pretty secured). I didn't like when they once restarted my vps without asking, and load issue was still there. Again a few days later, they restarted again, like it was my problem. (And figured later that wasn't, but it happens!).
Anyway, this was solved, and their staff was really helpful on this, being really decent with me, just like it SHOULD BE in EVERY company.
Uptime... What can I say, it's true the VPS was rebooted a few times, but, besides that, it's great.
Staff... Always helpful, an extremelly fast support and lovely staff! Just like... hum, Kody, Vladimir... both awesome. (I consider them like business-friends. Honestly, they have helped me A LOT).
It's true that there are a few of them that still need some work heh, but overall, it's really really good.
Support... Extremelly fast and efficient! Top notch. Never saw a company like this.
Hardware... Top notch, NEVER had a disk issue, or something like that. Just like a dream!
Network... PERFECT. But really, just PERFECT. I'm living in Portugal, and I've about 40/50 ms to UK (I choosed UK, but they have other locations), the network is really fast (downloading at 1.7 mb/s from my home, no download accellerators). Also, never had a single downtime.
Billing... Good billing software now. Pretty organised, and simple. I like to keep it simple, easy to use. (And yes, I know that ubbersmith is a COMPLETE software xD)
Price... Excellent. I don't find any place with better prices. Even if I someday find one, I still WON'T move.
Other Issues... Had 2 IP's listed on SBL, reported it, and they already knew, then 2 weeks after the issue was solved. (Yeah yeah 2 weeks, but I emailed SBL and they didn't even answered me , so, vaserv did a great job.)
They just got me as a loyal client, and won't leave them for sure! Rus, great job!
I guarantee you that if you join them, you'll have an excellent service.
Overall:
Uptime: 10/10
Staff: 10/10
Support: 10/10
Price: 10/10
Total: 10/10
What do I want them to get better? Please... just keep providing this quality service.
Join them.
(Domain will be verified as I will submit through the Report button.)
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