Customers Leaving Equipment In Colo
Oct 16, 2007What happens if you quit paying your bill, or just forget to for three months. Then you don't contact the colo. What happens with your equipment,
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What Do Colo Customers Want These Days
Apr 17, 2007What are some important things you guys expect from your colo provider?
1. bandwidth & speed
2. remote console
3. remote reboot
4. good uptime
5. good customer service/support
Plesk 12.x / Linux :: Application Updates For Specific Customers Is Being Sent To ALL Customers
Jul 11, 2014I've got a e-mail notification problem since i upgraded from Plesk 11.5 to Plesk 12: One specific Application Update for customer X is being sent to all my customers.
Last week we did have a problem with a busted customer portal. ( not customer X, plus still on Plesk 11.5 ) I fixed this by using this procedure: [URL] ..... Restored two records and problem solved.
As a temporary resolution we disabled Application Updates for our customers, but I do want that my customers receive Application Updates, but just the one where they are the recipient.
Leaving Jaguarpc.com
May 1, 2008Request:
Please cancel next month invoice (monthly payment from 2008-05-04) and my account.
Reply:
>>Hi,
>>To cancel the account please go to the following link
>>and fill in the form. Please note the account will be
>>canceled within 72 hours of receiving the form
>>http://jaguarpc.com/support/cancel.php
After filling the form:
>>Your cancellation request has been sent.
>>Please check your email to verify the submission.
(email box still empty)
>>We are sorry to see you go and would like to extend a
>>special discount and trial period to show our appreciation of >>your business. We will process this cancellation request
>>within 72hrs and appreciate your consideration on this offer. >>Your services are active and should be considered so until you
>>receive a cancellation confirmation.
Leaving 1and1 Need Suggestions
Oct 9, 2008My employer has decided to let me move thier sites to a new hosting company. I can finally get rid of 1and1.
I have just over 50 domains with about 25 that had sites. I was paying $30 a month for hosting on a shared Linux server for these sites. The sites are small and can be put on another shared plan.
One thing I do need is PHP to MS SQL. 1and1 did not support MS SQL from PHP. I also would like to pay no more than what I was paying. The only good thing I can say is that I have had 100% uptime with 1and1.
Leaving Your Dedicated Server For VPS
May 1, 2009Most people get a dedicated server when they need a large amount resources, which are hard to get on a VPS. However the development of new virtual data centers which provide web hosting services from highly available and scalable networks of computers (Clusters and etc.) makes more affordable for everyone to use a virtual machines (or virtual servers depending of the virtualization method) instead of buying hardware. So would you consider to leave your physical dedicated server and to move to a HA virtual environment?
View 10 Replies View RelatedFutureHosting Leaving Softlayer In Dallas?
Apr 19, 2008I got an email from Futurehosting saying that they were going to migrate all of their VPSes from the current DataCenter in Dallas to a new DC in Dallas.
Does this mean that they're ditching Softlayer?
Anyone know who the new datacenter is?
Zone.net Review -- Leaving After A Year With Them
Jan 25, 2009First, while my sites aren't currently on Zone (I have moved them away), it is easy enough to prove I have been a customer, because there a numerous posts on here where Sean and I discuss things, including in the Benchmark thread where he encouraged me to rerun the benchmark after they moved me to one of their faster Dell nodes, about a year ago.
Ok, I am someone that likes to give companies 2nd and 3rd chances and benefits of the doubt. But, I can no longer do that.
About a year ago, or a little over, I needed to move my vBulletin site off of shared hosting, because it was becoming unreliable. Fast one minute, slow the next. After reading lots of reviews and asking questions, I was told I could probably get by with a 384MB or 512MB VPS. At the time, Zone was getting very good reviews and touted as having really fast equipment. So, I took the plunge.
Because I not only didn't want to be memory bound, but also wanted the greatest possible CPU share (not that I needed it, but to make sure I didn't see slow downs caused by other sites like on shared hosting), I went for a 1152MB SLM package.
In the very beginning, things went pretty well, but I wasn't overly pleased with support times when I submitted a ticket. It could be anywhere from 15 minutes to 2 hours for a response, and then sometimes longer to resolve, BUT whenever they did resolve it they fixed the problem, and as I often asked for an explanation (I was trying to learn how to do some of this stuff on my own), the techs typically gave me a nice overview of what the problem was and how it was fixed.
Bottom line, I wasn't happy with how long it took to respond, but when they did, they were thorough and polite.
In the months that followed (early last year) a few things happened. First, I started to have VPS problems, which was always related to other VPS's on the machine hogging resources. As I had guaranteed RAM and should have as much CPU as anyone (I bought the largest package for this reason), I was told that the Virtuozzo software didn't protect a node from one VPS overloading the I/O, so that was the problem. This started to happen with increased frequency, and two problems occurred in terms of support.
First, since they were slow to respond (now starting to be int he 2-4 hour for initial response time frame), my site would be experiencing high load times and sluggish performance or at times even unreachable, and support would take hours to respond, and then might look at it and say "everything looks fine", and I would have to update the ticket multiple times with load averages from top, before they would finally investigate and say, "another VPS was compromised, but it is fixed now, you shouldn't have anymore problems". The problem was that it took hours for the initial response, which was almost always "we don't see a problem", until I 'proved' there was a problem, then they investigated the other VPS's on the node and addressed it.
Second, many issues they had to "forward to admin". Now, whenever that occurred and Sean worked on it, he was a pleasure to deal with and typically fixed the problem, but it got to the point where it seemed like almost all tickets wound up with "will need to forward to Admin" and Sean apparently was overwhelmed and it cut sit waiting for admin for some time.
Now, at this time I should say that the ONLY reason I hung with Zone as long as I did was because Sean went out of his way to try and help me in every possible way. Gave me his cell phone number, told me to call day or night if there was a problem/down time, etc. He moved my VPS on to a node that didn't have VPS's overloading the I/O and I was very grateful for his support, even if he was addressing problems that were not of my own making.
On a number of occaissions, both on here and via email, I was told how Sean understood about the service problems, and they have done xyz to fix them. I was assured that in
the coming months, I would see a completely different level of service from support. However, the support continued to go down hill.
I just typed a couple more instances, but deleted, because I felt this was getting too long, so lets fast forward.
Ironically, one or two days before zone had that 4 day outage on a node that so much was written about, I emailed Richard Alvarez, who appeared to be the man in charge. I gave him multiple examples of poor support (some he termed embarrassing after investigating) and told him how they had gone from a company with a great rep on WHT, to one that is referred to as having fast servers and horrible support. Anyway, he talked about how they were going to improve and standard stuff, and then bam a day or two later, the node is down. While I wasn't on that node, I was on the node they were using to move nodes off to as they were trying to bring sites up. All those times Zone.net was unreachable, I was unreachable because I was on the same node as Zone's main site.
So, while my node didn't have a hardware problem, for four days, my site was going up and down, and support wasn't responding.
At that point, I couldn't risk my primary site (a Broncos football message board on zone), so I got a leased server from hivelocity (became gunshy of VPS's) and moved my message board to HiVelocity, but left a handful of other sites my second VPS with them in their Miami datacenter. As I had been assured by Richard, and then Sean who resurfaced, that they were going to make major changes and there would be an announcement in a week or two about the changes (this was in November and still nothing), I decided to keep my small sites on the Miami VPS and see if the support improved.
Starting in December, I started getting MYSQL crashes. Apache would still be running, but my wordpress and other DB backed sites would get DB errors. On I believe three occaissions I put in tickets and was told "we have fixed this error, it won't happen again" or something to that effect, and it did.
I was growing tired of the same old support problems, either very long waits for response, or failure to fix problems. Finally, on January 2nd, sql crashed again. I put in a "site down" ticket and waited two hours, and nothing, so i bumped the ticket, then bumped the ticket after 3 1/2 hours, still not even a reply. After 3 1/2 hours, I stated that once the problem was fixed, I wanted an explanation from Sean or Richard as to why a "site is down again" high priority ticket goes 3+ hours without a response.
Bump it again at 4 hours, state I am going to bed and hope it is fixed when I get up.
However, i decide I can't do this, as I have had some tickets go 12 hours with zone without resolution or response, so at this point I post an update to the ticket that after 4 1/2 with no response, I state that i am attempting to restart the VPS and then if it comes up, I will begin moving my sites to another host (to my HiVelocity dedicated).
At the 5 hour mark, I update the ticket and state that I have begun migrating my sites to another host, so please do not mess with the server in any way, and to forward this ticket to Sean and Richard.
Finally 6 hours and 58 minutes after I submitted the ticket and with all the updates I described above, including stating that I have just moved all my sites/cpanel account off of my VPS, I get this response:
Hi,
I sincerely apologize for the inconvenience caused, the servers Mysql is performing fine and I can access the domain [url]well from my end. The domain broncos07.com is not resolving to the IP and it has DNS problem, you need to contact the name server registrar. If you cannot access the working site [url]then you should be having some network issues on your end. Thank You.
Regards,
Binny E.
ZONE.NET
This sums up how zone support has been for quite some time, and what Richard Alvarez deemed embarrassing (when referring to similar support responses). Binny clearly never even read any of the updates, or possibly didn't understand. It is my belief that Binny and Ravi, seemingly the only guys that address tickets these days, do not fully understand English, as it is the only explanation for some nonsensical responses.
So, now I am fed up. I get a VPS with futurhosting to permanently house the sites I moved to my dedi on a temp basis. I move them over and once all is fine, I put in a ticket with zone to cancel both of my VPS's and also an explanation of why, and ask that Richard and JEffrey (the guys that seem to be in charge) see it. I state do no bill my card again.
I put in the ticket to cancel the VPS's on 1/13, and 48 hours later I get an email stating since I haven't updated it in 48 hours, the ticket has been closed. I go and reply to it, reopening it, and again, get no reply for 48 hours. Bottom line, they have still not replied to my cancellation ticket that I entered on 1/13. Then, I get a bill, I reply to the email (which creates a billing ticket), stating I canceled my VPS, not to charge me. Same thing, the ticket is never answered and is closed after 46 hours.
I don't like to bad mouth companies, but people looking for a VPS provider should know that the support from Zone.net has become horrible. Not only can it take hours (7 on my last "SITE DOWN" critical support ticket), but the quality of the support is also now greatly lacking.
At this time, after 11 days, I can't even get them to acknowledge my support ticket about wanting to cancel both VPS's that I have with them.
I cannot recommend this company to anyone looking for a VPS provider.
Is KVM Equipment Necessary
Jul 25, 2007Couldn't you just remote access into your server from elsewhere? This would save you the hassle and cost of buying/installing/maintaing the KVM equipment?
In the rare case where you have no network access but need access to the server, then you could directly plug keyboard, monitor, and mouse into the server directly, right?
And in cases where you do have network access, couldn't you just plug in your laptop into the network in the colocation facility or wherever and remote access to the servers sitting two feet away from you?
Old Equipment
Feb 26, 2007We have 3 1-U servers and a 1-U UPS located in a datacenter in Vancouver. If we were also located in Vancouver, I'd probably just eBay things off. However, I'm not anywhere close to there, and I can't ask the people running the datacenter to package them up and ship them off to eBay sellers. Any suggestions for how to get rid of the equipment and maybe make some money?
I did some Googling for computers liquidators in Vancouver and didn't find much. Ideally I'd want some local firm to just show up, pick up the goods, and at some point pay me for them.
Leaving Rackspace, Advice For Layman Needed
Sep 4, 2008After 7 years with Rackspace I have decided to leave for better and cheaper service elsewhere. The final straw (after a couple of years of tolerating increasing prices and decreasing support) was a ridiculous quote from them for adding 1Gb of RAM.
I have read in the Forums about people having similar feelings, and there is advice here about where to go to instead. But I am a *total layman*, needing as many support services as possible (rebooting, backing up, etc.) so that I don't have to worry about anything really. So a lot of the advice here is over my head! Can anyone suggest where I should take my business?
Old 1U Server Equipment And Its Use.
Apr 16, 2007As I sit here typing this I have a stack of 10 1U 866MHZ P3 Servers in front of me.
Sometimes its possible to sell these off to some sorry soul on ebay, however if not ebay what else? I would hate to throw them out and I would like to think they could be used for something. Perhaps I could upgrade the hard drives and turn them into file servers, but then how could I even break even with the cost of co-location.
Specifics
P3 866MHZ
256MB Ram (up ro 512)
10GB HD
Purchasing Off Lease Equipment
Oct 23, 2009I've been searching Google for a few days in hopes of finding companies that take off lease server equipment (sometimes almost brand new) and auctioning it off to people.
I've been buying alot of equipment through resellers of these places but I would like to cut out the middle man expense and bid for myself.
For example. This week I purchased ten Dell PowerEdge R200's with X3220 Xeon CPU's in them. These are fairly new. I don't want to buy first generation single-core xeon servers.
Look forward to finding out who is supplying these people.
Ship My Equipment To Colocate
Jan 8, 2008what is the best company i can shiped my equipment to it and they
our company outside usa and we need good company can offer full solutions
DDoS Protection Equipment
Jul 6, 2008After a year we are here to see if we have any changes in the market of ddos protection equipment that dedicated server companies or datacenters can use to protect their networks and clients from different kinds of attacks.
If the solution you use is not listed there,
Fiber Switch And Equipment
May 21, 2007Me and my friend are looking to place a few servers for a soho (3 servers or so). We need advise as the incoming connectivity will be fiber so we need to know what do we need to receive that fiber, we opted to go for the catalyst 2950 for the switch but if there's a good fiber switch,
Fiber will be 10mbps.
Collocated Equipment Insurance
Jan 8, 2007Over the next year we are working to migrate all of our shared servers from leased dedicated servers to our own collocated equipment. As you can imagine it is a slow process, but we are getting there.
By this next week we will have about ten servers and a couple of switches colo'd. I am thinking it is time we looked at insuring the equipment we have colo'd and get it taken care of before we build up the volume anymore.
Is anyone able to recommend someone we may be able to contact to obtain insurance on our equipment? All of our equipment is at Colo4Dallas, in Dallas, TX split between our rack there and their secure storage room (spare parts, switch, chassis etc.).
I tried contacting our insurance company here in the United Kingdom to see if we could add it on to our office insurance but they became very hesitant when I mentioned the hardware was in Dallas, despite the fact it is probably more secure in the Colo4Dallas data center than our office.
So I guess we would be looking for a US insurance company that specializes in this type of thing. We would be looking to protect against equipment being damaged due to things like power surges, being dropped by a technician etc.
Disaster Recovery - Renting Equipment
Oct 21, 2009I'm putting together a disaster recovery plan and I'm trying to come up with a quick way to get new machines in place in case of catastrophic hardware failure, e.g. two servers go down at the same time (this is an HA setup and must always remain fault tolerant). At this point I'm trying to find someone who would rent a server to me, allowing me to take physical possession of it.
Why do I need physical possession of it? The problem is that I use IP-based storage on a private network and therefore can't rely on a rented server in another cabinet, even across the aisle in the same datacenter, without adding significant complexity to my setup.
So my question, in summary, is this: What would be the fastest, cheapest and simplest way to get a new server in my cabinet in a few short hours?
My servers are going to be in Colo4Dallas, so if there's a provider there who specializes in this or has made an arrangement with you or someone you know in the past, please let me know about them. If you can think of a better way to do things (the obvious solution of investing in more servers excluded),
Does It Matter If The Company Owns Its Equipment
Feb 29, 2008employees, owners, customers and everyone feel free to join in and tell us what you think.
Do you feel that your data is safe if the company manages their own servers? By manage I mean they fully own and operate their own hardware.
Or does it not matter as long as the company is a long time and known provider? Do you ask yourself this question when you look for a host?
Fire Sale At HE On Used Cisco Core Router Equipment
Dec 16, 2007Fire sale at HE on used Cisco core router equipment
[url]
I wonder if some data center will purchase it just to hook it up for the flashing lights... would be quite impressive.
Wait a second, that was already done in North Atlanta and Las Vegas, wasnt it?
I wonder why HE didnt donate it to the tech museum in San Jose... would have been a better write off then selling it.
why I am musing so far off topic on a gorgeous Sunday morning?
Take A Colo Package Or Colo In A Carrier Hotel With Your Own Network
Dec 16, 2007Please give me the difference. Colo in carrier hotel, we can choose our preferred network provider, but should we do that if we cannot have our own tech in datacenter? How about the supporting service from carrier hotel? Just general question, cause I dont address exactly which facility.
And the second would be more expensive? Saying the same number of rack, amount of bandwidth... Who is providing IP addresses then?
Proper Procedure When Leaving A Host - Do You "nuke" Your Space
Sep 8, 2007I'm thinking of consolidating some of our shared hosting and vps accounts into a couple of other vps accounts.
It's just occurred to me that I've never really abandoned a host before and that I have a lot of stuff on there I don't want in the wrong hands.
Sure, hosts should be legally responsible and wipe the space but why trust what you don't know for a fact (I even have one host that had stuff hidden in my "fresh" account, buried in the logs, so apparently they were reusing something along the line as a template).
Should I, and how would I, wipe out the space properly?
DNS At Customers
Jan 23, 2007It seems that some of my customers are having serious DNS problems because their ISPs have old DNS information, and while I can access their web sites here, entire regions can't access their web sites. Obviously they ban my server because they say the web site is unaccessible is the whole city or region.
What do you suggest in this case? (Using different DNS is not a solution for a whole city; ISPs don't answer my calls)...
Ex-dedicatedplace Customers
Apr 9, 2008Will you still continue with LT?
View 8 Replies View RelatedTo Move 100+ Customers
May 12, 2008I have been running a small web hosting business now for a couple of years, and have around 100 customers. This is all run through a reseller package with BPWeb.
Recently I decided to expand, and purchased another company. This one has nearer 200 customers, and is with EUK host with a dedicated server.
I am going to merge the two onto the dedicated, as I have Cpanel and WHM there. BPweb only offer their own custom control panel.
All my previous customers are hosting only, so I have no access to their nameservers. I need to as smoothly as possible move these customers across. I thought I'd move the domain that all their namesevers point to already over to the new dedicated server, and that should follow there. But how can I move content of these 200 accounts over. Simple webpages I'd just FTP, but things like Cron jobs and databases....
SellWHM Customers
Sep 30, 2008Is there any SellWHM customer here? Is your VPS also offline?
View 2 Replies View RelatedGetting Collocation Customers
Aug 21, 2007I know everyone is in the collocation game, and wanted to know the best way they think there is to get collocation customers and to keep them happy? How do you go about gettting new customers for all the collocation Data Centers? Let me know what you do different to get new customers and to keep them happy and be with you long term?
View 10 Replies View RelatedVPS Customers - What Do YOU Want From Your Host
May 22, 2007I've never seen a thread like this.
Tell me what you prefer your host to have, to do, give me a description of your ideal VPS host.
Any Netdirekt.de Customers Around
Apr 12, 2007I'm a client of netdirekt.de starting from today. I want to move my old sites from EV1 to Netdirekt.de but unfortunately , they didn't gave me the dns servers. I've already set-up the domains from Plesk CP , but I don't know the name servers.
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