Please cancel next month invoice (monthly payment from 2008-05-04) and my account.
Reply:
>>Hi,
>>To cancel the account please go to the following link
>>and fill in the form. Please note the account will be
>>canceled within 72 hours of receiving the form
>>http://jaguarpc.com/support/cancel.php
After filling the form:
>>Your cancellation request has been sent.
>>Please check your email to verify the submission.
(email box still empty)
>>We are sorry to see you go and would like to extend a
>>special discount and trial period to show our appreciation of >>your business. We will process this cancellation request
>>within 72hrs and appreciate your consideration on this offer. >>Your services are active and should be considered so until you
>>receive a cancellation confirmation.
My employer has decided to let me move thier sites to a new hosting company. I can finally get rid of 1and1.
I have just over 50 domains with about 25 that had sites. I was paying $30 a month for hosting on a shared Linux server for these sites. The sites are small and can be put on another shared plan.
One thing I do need is PHP to MS SQL. 1and1 did not support MS SQL from PHP. I also would like to pay no more than what I was paying. The only good thing I can say is that I have had 100% uptime with 1and1.
Most people get a dedicated server when they need a large amount resources, which are hard to get on a VPS. However the development of new virtual data centers which provide web hosting services from highly available and scalable networks of computers (Clusters and etc.) makes more affordable for everyone to use a virtual machines (or virtual servers depending of the virtualization method) instead of buying hardware. So would you consider to leave your physical dedicated server and to move to a HA virtual environment?
I got an email from Futurehosting saying that they were going to migrate all of their VPSes from the current DataCenter in Dallas to a new DC in Dallas.
First, while my sites aren't currently on Zone (I have moved them away), it is easy enough to prove I have been a customer, because there a numerous posts on here where Sean and I discuss things, including in the Benchmark thread where he encouraged me to rerun the benchmark after they moved me to one of their faster Dell nodes, about a year ago.
Ok, I am someone that likes to give companies 2nd and 3rd chances and benefits of the doubt. But, I can no longer do that.
About a year ago, or a little over, I needed to move my vBulletin site off of shared hosting, because it was becoming unreliable. Fast one minute, slow the next. After reading lots of reviews and asking questions, I was told I could probably get by with a 384MB or 512MB VPS. At the time, Zone was getting very good reviews and touted as having really fast equipment. So, I took the plunge.
Because I not only didn't want to be memory bound, but also wanted the greatest possible CPU share (not that I needed it, but to make sure I didn't see slow downs caused by other sites like on shared hosting), I went for a 1152MB SLM package.
In the very beginning, things went pretty well, but I wasn't overly pleased with support times when I submitted a ticket. It could be anywhere from 15 minutes to 2 hours for a response, and then sometimes longer to resolve, BUT whenever they did resolve it they fixed the problem, and as I often asked for an explanation (I was trying to learn how to do some of this stuff on my own), the techs typically gave me a nice overview of what the problem was and how it was fixed.
Bottom line, I wasn't happy with how long it took to respond, but when they did, they were thorough and polite.
In the months that followed (early last year) a few things happened. First, I started to have VPS problems, which was always related to other VPS's on the machine hogging resources. As I had guaranteed RAM and should have as much CPU as anyone (I bought the largest package for this reason), I was told that the Virtuozzo software didn't protect a node from one VPS overloading the I/O, so that was the problem. This started to happen with increased frequency, and two problems occurred in terms of support.
First, since they were slow to respond (now starting to be int he 2-4 hour for initial response time frame), my site would be experiencing high load times and sluggish performance or at times even unreachable, and support would take hours to respond, and then might look at it and say "everything looks fine", and I would have to update the ticket multiple times with load averages from top, before they would finally investigate and say, "another VPS was compromised, but it is fixed now, you shouldn't have anymore problems". The problem was that it took hours for the initial response, which was almost always "we don't see a problem", until I 'proved' there was a problem, then they investigated the other VPS's on the node and addressed it.
Second, many issues they had to "forward to admin". Now, whenever that occurred and Sean worked on it, he was a pleasure to deal with and typically fixed the problem, but it got to the point where it seemed like almost all tickets wound up with "will need to forward to Admin" and Sean apparently was overwhelmed and it cut sit waiting for admin for some time.
Now, at this time I should say that the ONLY reason I hung with Zone as long as I did was because Sean went out of his way to try and help me in every possible way. Gave me his cell phone number, told me to call day or night if there was a problem/down time, etc. He moved my VPS on to a node that didn't have VPS's overloading the I/O and I was very grateful for his support, even if he was addressing problems that were not of my own making.
On a number of occaissions, both on here and via email, I was told how Sean understood about the service problems, and they have done xyz to fix them. I was assured that in the coming months, I would see a completely different level of service from support. However, the support continued to go down hill. I just typed a couple more instances, but deleted, because I felt this was getting too long, so lets fast forward.
Ironically, one or two days before zone had that 4 day outage on a node that so much was written about, I emailed Richard Alvarez, who appeared to be the man in charge. I gave him multiple examples of poor support (some he termed embarrassing after investigating) and told him how they had gone from a company with a great rep on WHT, to one that is referred to as having fast servers and horrible support. Anyway, he talked about how they were going to improve and standard stuff, and then bam a day or two later, the node is down. While I wasn't on that node, I was on the node they were using to move nodes off to as they were trying to bring sites up. All those times Zone.net was unreachable, I was unreachable because I was on the same node as Zone's main site. So, while my node didn't have a hardware problem, for four days, my site was going up and down, and support wasn't responding.
At that point, I couldn't risk my primary site (a Broncos football message board on zone), so I got a leased server from hivelocity (became gunshy of VPS's) and moved my message board to HiVelocity, but left a handful of other sites my second VPS with them in their Miami datacenter. As I had been assured by Richard, and then Sean who resurfaced, that they were going to make major changes and there would be an announcement in a week or two about the changes (this was in November and still nothing), I decided to keep my small sites on the Miami VPS and see if the support improved.
Starting in December, I started getting MYSQL crashes. Apache would still be running, but my wordpress and other DB backed sites would get DB errors. On I believe three occaissions I put in tickets and was told "we have fixed this error, it won't happen again" or something to that effect, and it did.
I was growing tired of the same old support problems, either very long waits for response, or failure to fix problems. Finally, on January 2nd, sql crashed again. I put in a "site down" ticket and waited two hours, and nothing, so i bumped the ticket, then bumped the ticket after 3 1/2 hours, still not even a reply. After 3 1/2 hours, I stated that once the problem was fixed, I wanted an explanation from Sean or Richard as to why a "site is down again" high priority ticket goes 3+ hours without a response.
Bump it again at 4 hours, state I am going to bed and hope it is fixed when I get up.
However, i decide I can't do this, as I have had some tickets go 12 hours with zone without resolution or response, so at this point I post an update to the ticket that after 4 1/2 with no response, I state that i am attempting to restart the VPS and then if it comes up, I will begin moving my sites to another host (to my HiVelocity dedicated).
At the 5 hour mark, I update the ticket and state that I have begun migrating my sites to another host, so please do not mess with the server in any way, and to forward this ticket to Sean and Richard.
Finally 6 hours and 58 minutes after I submitted the ticket and with all the updates I described above, including stating that I have just moved all my sites/cpanel account off of my VPS, I get this response:
Hi, I sincerely apologize for the inconvenience caused, the servers Mysql is performing fine and I can access the domain [url]well from my end. The domain broncos07.com is not resolving to the IP and it has DNS problem, you need to contact the name server registrar. If you cannot access the working site [url]then you should be having some network issues on your end. Thank You. Regards, Binny E. ZONE.NET
This sums up how zone support has been for quite some time, and what Richard Alvarez deemed embarrassing (when referring to similar support responses). Binny clearly never even read any of the updates, or possibly didn't understand. It is my belief that Binny and Ravi, seemingly the only guys that address tickets these days, do not fully understand English, as it is the only explanation for some nonsensical responses. So, now I am fed up. I get a VPS with futurhosting to permanently house the sites I moved to my dedi on a temp basis. I move them over and once all is fine, I put in a ticket with zone to cancel both of my VPS's and also an explanation of why, and ask that Richard and JEffrey (the guys that seem to be in charge) see it. I state do no bill my card again.
I put in the ticket to cancel the VPS's on 1/13, and 48 hours later I get an email stating since I haven't updated it in 48 hours, the ticket has been closed. I go and reply to it, reopening it, and again, get no reply for 48 hours. Bottom line, they have still not replied to my cancellation ticket that I entered on 1/13. Then, I get a bill, I reply to the email (which creates a billing ticket), stating I canceled my VPS, not to charge me. Same thing, the ticket is never answered and is closed after 46 hours. I don't like to bad mouth companies, but people looking for a VPS provider should know that the support from Zone.net has become horrible. Not only can it take hours (7 on my last "SITE DOWN" critical support ticket), but the quality of the support is also now greatly lacking.
At this time, after 11 days, I can't even get them to acknowledge my support ticket about wanting to cancel both VPS's that I have with them.
I cannot recommend this company to anyone looking for a VPS provider.
After 7 years with Rackspace I have decided to leave for better and cheaper service elsewhere. The final straw (after a couple of years of tolerating increasing prices and decreasing support) was a ridiculous quote from them for adding 1Gb of RAM.
I have read in the Forums about people having similar feelings, and there is advice here about where to go to instead. But I am a *total layman*, needing as many support services as possible (rebooting, backing up, etc.) so that I don't have to worry about anything really. So a lot of the advice here is over my head! Can anyone suggest where I should take my business?
I'm thinking of consolidating some of our shared hosting and vps accounts into a couple of other vps accounts.
It's just occurred to me that I've never really abandoned a host before and that I have a lot of stuff on there I don't want in the wrong hands.
Sure, hosts should be legally responsible and wipe the space but why trust what you don't know for a fact (I even have one host that had stuff hidden in my "fresh" account, buried in the logs, so apparently they were reusing something along the line as a template).
Should I, and how would I, wipe out the space properly?
just changed to JaguarPC's VPS for less than 3 days. Till now, bad experiences.
Firstly, the VPS was activated after more than 24 hours, too far away from their stated "in a few minutes".
Secondly, Server has been down for nearly three times during the last 24 hours. At least, I got three times today, when all my IPs were not pingable. Responses from JaguarPC was either they were rebooting the server, or that server was offline and they were contacting their datacenter.
Thirdly, just after I've uploaded all of my websites and repointed the domains, I realized that named was not working. I tried several methods and failed. So I turned to their support. When I think the problem should be fixed, I got the reply from the support, stating the server was offline, they've contacted the data center. Further more, they asked ME to contact them once I find the server is back online, so that they could go on with my named server problem.
So, my sites are still down. They are not big sites though. I'm now thinking hardly, if I made a mistake when I decided to change to JaguarPC.
Anyway, their 24/7 support responsed really fast...
i joined jaguarpc a week ago with the intention of setting up a java based mud server on the system. after the vps was set up, i sent a ticket in requesting help on installing gcc, yum and java. when java 1.4.2 was installed, i requested a newer version be installed, in which case they informed me it would cost $70.00/hr to perform. i had linked the installation page for the program i was installing that stressed the need for the most up to date java jdk, of which 1.4.2 is not.
i then decided to attempt the install myself. however, there were numerous errors involved, to which support attributed to corruption of the data files. the solution? reinstallation of the os. the cost of this procedure is $15.00. i sent a response to this, making sure that the reinstallation was really necessary to make the latest sun java jdk work. the tech confirmed that it was needed to get rid of the corrupted libraries.
I paid the $15.00 for the os reinstall, and had the tech install gcc, yum and the newest sun java jdk. however, when i attempted to check the version, a memory error occurred. after trying to set the xms and xmx settings to no avail, i sent a ticket to support asking for the issue to be looked into.
support responded with this:
Java requires a lot of resources to initialize which a VPS can't provide and that is why it is failing to initialize. If you really need Java you should go for Dedicated sever.
when i replied asking why this was not revealed 10 tickets ago, the support responded with:
We are sorry for that. In fact Java is quite resource intensive and can't run correctly in VPS environment. Even if you add more RAM it will work for sometime but again afte some time starts failing. So it is recommended that you do not use Java on VPS and go for Dedicated server.
thank you for apprising me of this after i pay to get the os reinstalled. nearly all of my tickets concerned java, and i stated that it was needed by the program i wished to run. at no point before this was it mentioned that the latest version of java would not be capable of being run on the vps.
overall, i am disappointed with this company, and plan to cancel my account.
There is a site hosted with JaguarPC that is spamming my forums daily with links to their illegal, copyrighted software and movies. While I understand this isn't JaguarPC's responsibility as it's not taking place on their servers, the fact that the site in question is a warez site is. The site is evilsfunhouse.com
I have emailed JaguarPC about this and received no reply. I then tried to post on their forums but all new posts are moderated and my post hasn't shown up. From their own TOS:
Any material that, in our judgment, is obscene or threatening is prohibited and will be removed from our servers with or without notice. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. We do not allow any content that may be construed as offensive or illegal including, but not limited to pirated software, bit torrents, IRC, Proxies, hacker programs/archives, copyrighted MP3's, Warez, copyrighted material, trademarks,
I'm unsure as to why they place this in their TOS and then ignore it when a customer abuses it. Is the money being paid to them more important? At least a reply to me about my inquiry would have been nice but they have ignored me altogether. Has anyone had any experience with JaguarPC pertaining to their TOS and is it like them to ignore their own terms?
As far as I know VZ for Windows does not allow burstable RAM (only Linux). In Jaguarpc's website (Win VPS section: [url] they advertise guaranteed & burstable RAM.
Am I missing something? If not, is that a typo or a Marketing trick?
Both are currently running specials. However, JaguarPC's offer is more attractive. One thing I'm unsure of is that Liquidweb offers 4 IPs while JaguarPC does not state how many IPs come with the offer.
I'm leaning towards JaguarPC because of the price. I'm just afraid that I may get what I pay for.
i am trying to find a webhost for my website, i don't have any scripts or none of that just html files so i don't think the cpu thing applies to me but i need loads & loads of BW because i share my mp3 collection between my friends aplus is offering a share account with 2TB of BW for 9.99 and JPC is offering unmetered 1mbps does the jpc thing mean all downloads will be slow if the files are like 8megs each and like 40 people are trying to download?
I'm currently a JaguarPC reseller client, and I'm full satisfied with them, they've a great support with great friendly customer care & their service is so nice.
Now, I'm planning to upgrade to VPS, then when I searched here for reviews about JaguarPC VPS, I found some bad reviews. I found an Advertisement for ZipServers and visited their site and found some prices near to JaguarPC prices but I can't found any reviews about them here !!
here's what I'm planing to buy :
ON JAGUARPC =================== APOLLO PLAN 38GB Diskspace 576MB RAM Guaranteed 1536MB RAM Busrtable 750GB Bandwidth cPanel + Fantastico ClientExec License Virtuazzo Control panel $60.97/month
ON ZipServers =================== 40GB Diskspace 768MB RAM Guaranteed 2GB RAM Busrtable 550GB Bandwidth cPanel + Fantastico ClientExec License Virtuazzo Control panel ((Not mentioned in their website , but their sales representative told me it's included)) $59.95/month
I am intrested in JaguarPC as a new VPS Provider. Can anyone give me some insite/reviews on how they are support wise, network wise and/or anything else you would like to share about them?
For about 4 months now Ive been using their VPS service. The service is great, and cheap too
Never had any down time or problems. The support is one of a kind. Awesome helpful replies to all of my stupid questions(I DO ask a good amount of stupid ones lol) within 3 hours max.
JPC rocks, and I never see myself needing to leave
I'm a webdesigner currently on a shared Reseller Package hosting 10 business php-based websites and a couple of low volume joomla websites. I'll be concentrating to market joomla webdesign customization bundled with hosting packages and will be expecting an increase on client base.
I'm seriously considering on a high-end VPS plan and have shortlisted 2 providers. My budget will be around $80.
Would appreciate if you could give me some inputs, suggestions and reviews on these 2 providers and your expertise if these packages could perform well for my needs.
ROCKMYWEB - HP1024MB PLAN Dedicated CPU on a Multi Core Woodcrest 1GB Dedicated RAM 1.5GB Extra RRM RAM 60GB Hard Disk 700GB Bandwidth Cpanel Add $15 Gold management Free Website Monitoring $74.99 - Less 33% - %50.24
I noticed when I got home just now that my VPS and sites were not loading.. and i tried to go to go there website and its not loading either... You think this will come back soon?
I want to get the best available thing out there...which means:
-reliable company -reliable service -customer satisfaction -FULLY managed support
After reading reviews I came down to Liquidweb, PowerVPS and JaguarPC. Liquidweb seems to be the most estabilished company, PowerVPS totally specializes in VPS solutions, and JaguarPC hmm they are certainly the cheapest of these 3.
