What Do Colo Customers Want These Days
Apr 17, 2007What are some important things you guys expect from your colo provider?
1. bandwidth & speed
2. remote console
3. remote reboot
4. good uptime
5. good customer service/support
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Customers Leaving Equipment In Colo
Oct 16, 2007What happens if you quit paying your bill, or just forget to for three months. Then you don't contact the colo. What happens with your equipment,
View 6 Replies View RelatedVirpus = Ticket 11 Days Old, Started Working On Issue 6 Days Ago, No Word For 4 Days
Nov 28, 2008Virpus = Ticket 11 days old, started working on issue 6 days ago, no word for 4 days!
Thats Virpuss customer service and its plain silly.
Plesk 12.x / Linux :: Application Updates For Specific Customers Is Being Sent To ALL Customers
Jul 11, 2014I've got a e-mail notification problem since i upgraded from Plesk 11.5 to Plesk 12: One specific Application Update for customer X is being sent to all my customers.
Last week we did have a problem with a busted customer portal. ( not customer X, plus still on Plesk 11.5 ) I fixed this by using this procedure: [URL] ..... Restored two records and problem solved.
As a temporary resolution we disabled Application Updates for our customers, but I do want that my customers receive Application Updates, but just the one where they are the recipient.
Servage Say "we Give 14 Days Grace" But Then Suspend Account In 5 Days
Apr 5, 2008I guess you can fugure my account expired with servage.
but to tell you the truth, I am so P OFF at them
I opened a ticket on my last day and asked if I can move it from 14 months (that I started with) to a 6 months renewal because I could'nt afford to pay the £74 they wanted, and apologised for this. They said I'd have to pay the 74 pounds first and then change my billing to 3 or 6 months.....
I replied saying can I then pay a sum now and a some next week. as I don't have that with me at the moment but wednesday 9th April I wil be able to remew it all
They replied with:
"Hello Ahmed
there is 14 days grace period for customers before account gets suspended."
So I thanked them very much, because like that, instead of paying in installments, I can just pay them the whole amount before the grace period was over, otherwise I would've backed up my data and moved it another server, or on my computer till I remew the whole amount....
5 days later (today), I log on to my account, and it has been suspended as I hav'nt paid for 5 days...thats 9 days before the "grace period"
and now all my domains have this dirty suspended page that they have, and I bet I lost half my members and customers like this, as when I see this page on any domain I enter I never go back to it!
I say to my self its my falt, I should've paid when I had to.....but money was tight, and I told them....and they gave me the 14 days, I did'nt ask for anything, but I thought backing up all my sites and my webdriver that I have with them would take me ages, plus the pages have alot of content that would be a hassle, if I have a "14 days grace period".
This is the first time servage have lied to my face, and not by answering a question with yes or no, by saying a feature they have that does'nt exist and but wednesday I bet all my customers and members would've found somewhere else to hang out, as I only contacted them through the mail server on the site and my forum, now I can't even right "we will be back soon....don't go away",
I thought I warn you guys about this grace, if you have an account with them make sure your ready to renew before it expires, and don't believe most of the stuff that they say.
OMG, I used to promote for these people, and tried hard to always say good stuff about them, you see my sig, it was a promotion for them with a coupon code (that I dredfully apologies about to the administration for not reading the rules properly), and I get in return a lie straight in my face with no warning and no way of accessing my database what so ever.
Just be warned Guys, don't believe everything they say to you and backup all the time because you never know why they suspend your account.....even if your on thew right track
Take A Colo Package Or Colo In A Carrier Hotel With Your Own Network
Dec 16, 2007Please give me the difference. Colo in carrier hotel, we can choose our preferred network provider, but should we do that if we cannot have our own tech in datacenter? How about the supporting service from carrier hotel? Just general question, cause I dont address exactly which facility.
And the second would be more expensive? Saying the same number of rack, amount of bandwidth... Who is providing IP addresses then?
DNS At Customers
Jan 23, 2007It seems that some of my customers are having serious DNS problems because their ISPs have old DNS information, and while I can access their web sites here, entire regions can't access their web sites. Obviously they ban my server because they say the web site is unaccessible is the whole city or region.
What do you suggest in this case? (Using different DNS is not a solution for a whole city; ISPs don't answer my calls)...
Site Down For 4 Days
Jan 24, 2009My site is down for about 4 days now. The hosting company's website support area is not accessible either. I do not have access to phpmyadmin. No one from the company is contacting me to let me know what the problem is. What can I do to bring my site back to life again?
View 14 Replies View RelatedMy 3 Days With VerityNet.net
Aug 1, 2008I want everyone to know that the purpose of this post is to ask for help, and nothing else.
I bought a VPS from VerityNet one night. The next afternoon,I found out that my server was not setup yet and I had to call in for it to be manually setup. Great! Now I can get going, except for some reason I am not able to login to their PPP (Parallels Power Panel) and not able to login via Remote Desktop with the username and password supplied in the e-mail. So, I called in and told them I was not able to login, so he suggested a password reset. He said he would send me the new password via e-mail, but it took almost until next morning (Today). I tried to login using the new password for both Remote Desktop and PPP and it has failed to work, again. Next, I went back on their website to pull up the 1800 number to call them (By the way, this is the SAME number that I used Yesterday.).
When I dialed that number, it saids "This mail box does not exist".
What should I do at this point?
A) Stay with them, and try to work things out.
B) Get a refund
C) Stay with them, and ask for compensation for the 3 days.
Bandwidth >> 200 GB In 5 Days
Jun 7, 2007Today I noticed huge bandwidth usage on one of my site. This site is a picture site and average bandwidth usage was about 2 - 3 GB / day. But during last 4-5 days, this site has use more than 200GB of bandwidth.
After going thru the logs, I find that an email (or more than one) is in circulation having hotlinks to almost all the images (over 2000 high quality pictures) in one email.
This email has been send to thousands of ppl by some group / person. Now these emails blowup all my bandwidth without any page view / ads being served. I was really horrified to see this. In panic I renamed the folder holding the pictures and changed all my html files pointing to new folder.
But this does not seem to be the solution. Again someone could do the same thing again and again. Further, if I am changing the folder / location of pictures, I don't know if it will affect indexing of images by goggle images as this is a main source of visitor at my site.
Can I do something to stop this miss-use? I really lost money due to this over usage. How can I make sure that this thing is not repeated with my site?
VPS Hosters These Days
Jul 26, 2007It seems there's a shake-up going on in the VPS business, first BuyaVPS has issues with network, X1services with Cpanel problems, PrimaryVPS not responding for 9 hours, myVPShost downtimes, SolarVPS double-billing, the list just goes on and on.
I've only seen 2 good reviews lately: Wiredtree.com and Imountain.com. JaguarPC gets good comments and that Rocksomething company does too.
What's up with the OTHER providers? Please post your postive reviews with any companies you are with right now. Please don't post any more negative ones, there are too many already
Ex-dedicatedplace Customers
Apr 9, 2008Will you still continue with LT?
View 8 Replies View RelatedTo Move 100+ Customers
May 12, 2008I have been running a small web hosting business now for a couple of years, and have around 100 customers. This is all run through a reseller package with BPWeb.
Recently I decided to expand, and purchased another company. This one has nearer 200 customers, and is with EUK host with a dedicated server.
I am going to merge the two onto the dedicated, as I have Cpanel and WHM there. BPweb only offer their own custom control panel.
All my previous customers are hosting only, so I have no access to their nameservers. I need to as smoothly as possible move these customers across. I thought I'd move the domain that all their namesevers point to already over to the new dedicated server, and that should follow there. But how can I move content of these 200 accounts over. Simple webpages I'd just FTP, but things like Cron jobs and databases....
SellWHM Customers
Sep 30, 2008Is there any SellWHM customer here? Is your VPS also offline?
View 2 Replies View RelatedGetting Collocation Customers
Aug 21, 2007I know everyone is in the collocation game, and wanted to know the best way they think there is to get collocation customers and to keep them happy? How do you go about gettting new customers for all the collocation Data Centers? Let me know what you do different to get new customers and to keep them happy and be with you long term?
View 10 Replies View RelatedVPS Customers - What Do YOU Want From Your Host
May 22, 2007I've never seen a thread like this.
Tell me what you prefer your host to have, to do, give me a description of your ideal VPS host.
Any Netdirekt.de Customers Around
Apr 12, 2007I'm a client of netdirekt.de starting from today. I want to move my old sites from EV1 to Netdirekt.de but unfortunately , they didn't gave me the dns servers. I've already set-up the domains from Plesk CP , but I don't know the name servers.
View 1 Replies View RelatedAttract Customers
Aug 30, 2007I have recently started my own hosting company, but I am having trouble attracting customers. My website get's around 500 unique visits per months, yet within 4 months of it being online I have only 2 customers so far. Can anyone point out what am I doing wrong? I am not overselling at all and prices are fair. Support, that I offer to customers is very good (compared to the support I get from the datacenter where I have the servers housed), so I don't really get what is wrong.
The website is at www.torqhost.com (torqhost . com)
How To Renumber Customers
Oct 30, 2007how to renumber new customers.I have a situation where my company took over number of DSL customers who have routers with old IPs block mapped on them from an old company.
Once the carrier connects those customers to my router via PVC can I some how access those routers from withing my network even though thy have old IPs in them and renumber them to my own IPs? Is it true that if I bind an old gateway IP to my router that those customer's routers were using I would be able to access those customer routers?
Also, I would like to eliminate interaption of service to the new customers, so if I make an agreement with their old ISP where I would start advertising the IP blocks those customers were using with the old ISP via BGP while renumbering is taking place. How long would the down time be for switching route of IP blocks from their router to mine?
Any (other) Fastcolocation.net Customers Here
Aug 30, 2007Are there any other fast colocation customers here?
View 2 Replies View RelatedVPSland My Own Review 9 Days
Jan 26, 2009yeah,after a whole day research for a cheap/quality windows VPS,landed on vpsland.com from a blog review. (lol'd at myself because last 2weeks,i dont even know bout this forum) subscribed with the cheapest windows VPS with 512mb RAM with a hope that my tiny little mt4 will run lawlessly.for 9 days,it works perfect without any problem.but last night,I cant even login with RDC at all.so I open a support ticket bout it.I even updated the support ticket with explanation what i've done in order to login my VPS.all failed.around 10 to 12hours later,they replied saying that my RAM not enough and propose for an upgrade.i just like WTF...
in 9 days,no problem at all running my app.yesterday,suddenly not enough?so i replied back saying that MAYBE YOUR COMPANY oversold it? ...
[30 Days] ServerBeach Review
Aug 11, 2009I have always wanted to be a customer of ServerBeach since I found out that they hosted YouTube and so on. I have found their prices to be kind of high compared to all the others until they started offering their "Twitter" deals, and that is how a price I could not turn down came into my life.
Well, I ordered a server through Server Beach 7/12/2009 and have been rocking it out at 100% uptime since they set it up for use on 7/14/2009. When I first placed my order I had to send in a photo ID and such to verify it was me ordering the server, which I found to be kind of reassuring knowing that the datacenter took fraud that serious. It might have just been me though!
Server Specs
AMD Opteron 1218
2 GB DDR2 Memory (up to 667MHz)
2 x 500 GB 7200 RPM SATA II , RAID 1
Unlimited (10mbps) bandwidth (AKA 3300ish GIGs?)
Herndon, Virginia
So far, I have had NO network problems! My server is located in their Virgina datacenter outside of Washington DC. Which is a blessing coming from a former FDC Servers user. They have a super fast network, websites load fast.
I have had to contact support a few times, and they were knowledgeable and extremely helpful. One thing I love about ServerBeach support, is that they treat all questions as a true problem, even if it's just a question that has nothing to do with the server being down or anything like that. Support also answers tickets amazingly fast by the way!
I love the fact that I have a set account manager. I love being able to call a single person if I need something outside the realm of support needs.
All in all, these first 30 days have been spectacular, and I look to spending a long time with ServerBeach.
Side Note!
My Previous Providers have included FDC Servers and The Planet.
SingleHop Review (3 Days)
Sep 25, 2009I just wanted to give you guys an account of my experience with SingleHop, having signed up 3 days ago.
I come from a Shared Hosting Background, then briefly moved to VPS and after having a very dissapointing experience with VPSLAND's VPS offering, I decided to go for Dedicated hosting with SingleHop.
It was a close call between SingleHop and SoftLayer, but in the end the better pricing and website along with positive reviews of SingleHop persuaded me.
So far my experience with SingleHop has been very positive. The Server was setup and up and running within hours of signing up, and the performance is great. I've had zero problems and all helpdesk queries were answered and resolved within the hour.
Caratnetworks 10 Days Review
Oct 9, 2009simply this company is one of the best i have seen so far.
i don't really seem to find something bad to say.
support is extremely fast "i opened about 2 tickets and they were answered within 5 minutes if not less and solved too" they also offer live chat support in case you needed it.
the prices are very good comparing to all others competitors.
setup time is less than 1 day " mine took about 10 hours or less.
i highly recommend them for anyone wants to host his websites in CA.
they also offered me SWIP at no extra cost .
i didn't have any down time so far and the server is working more than i expected.
over all rating : 9.5/10
VPSville Impressions After 4 Days
Oct 7, 2008We moved our hosting from Knownhost to VPSville approximately over the weekend and here are the initial impressions of VPSville. By the way, Knownhost support is great, the best, and we had no problems with them, just wanted to get the server out of the US.
We decided to try out VPSville based on the few reviews on this site and taking on their supposedly 'Stellar 24/7' support and 'Satisfaction guarantee' as promised on their website.
The few support tickets initiated so far were either answered very late (up to several days) to one ticket not having been answered at all.
The answers themselves were not very satisfactory and very incomplete, and kept recommending irrelevant 'upgrades', instead of trying to tackle the problem. I solved one ticket issue on my own, but got the reply that basically a tiny server (HIB 1 - 128MB guaranteed RAM with 4x Xeon processor) is 'too tiny' to even support attaching e-mail attachments larger than 2MB via Roundcube, so that I should 'upgrade' to HIB2 (256MB RAM guaranteed). Now, having used Roundcube on a VPS with 128MB RAM and having researched the issue with Roundcube, I know that it has to do with modifying configuration files to reset the maximum upload limit, etc. All I asked was for was the easiest way to go about doing it, since they are the 'experts' and this is the first time using an HIB LXAdmin for me.
Regarding the servers themselves, the setup was instant and I have no problems with the servers, very satisfied.
It's just the support that makes me quite skeptical. I really think that either the VPSville support are manned by nameless non-technicians or their priority is to have their customers upgrade over every issue, instead of helping to tackle the problem.
Server Keeps Crashing Every Few Days
Apr 20, 2008One of my servers at FDC Servers is crashing (= kernel panic) every few days since we got it.
The specs of the machine are:
C2D E6550, 2 GB
Linux .. 2.6.24.4-64.fc8 #1 SMP Sat Mar 29 09:15:49 EDT 2008 x86_64 x86_64 x86_64 GNU/Linux
I opened several tickets with FDC, after running memtest and clocking down memory they say it's not a hardware issue but software related.
Quote:
I see that according to this ticket, memtest has been run without error and the memory was even slightly clocked down to avoid problems. It appears that the errors you are reporting are software related...
I already tried several kernels and different application versions.
The server is only running lighttpd.
Hacked 3 Times In 2 Days
Feb 7, 2008In both cases a hacker created email accounts (through cpanel?) and then sent out spam through the webmail system. I don't see on the log where they accessed the cpanel, so I'm thinking they may have done it on another day, or they may have done it using some remote script.
Here's what the log looks like.
83.138.172.72 - - [06/Feb/2008:04:52:56 -0600] "GET /webmail HTTP/1.0" 301 0 "-" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; Crazy Browser 3.0.0 Beta2)"
82.128.5.177 - - [06/Feb/2008:05:52:14 -0600] "GET /webmail HTTP/1.1" 301 5 "-" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; Crazy Browser 2.0.1)" ...
Crissic Down For 2 Days, No Reply
Dec 15, 2008I'm a customer of crissic and now their server is down for about 40hours.
And Skylar is not responding again.
Anyone else having my problem?
What should I do?
Can anyone from LSN help me and restart his server? This time is much worse than Cpanel license being expired. At least at that time websites worked...
Ddos Attack, Been Down For 2 Days
May 24, 2008Some jerk has been attacking my Windows based server for 2 days. Basically he said he has 600+ bots that connect and look like normal users. The site has been down and we have lost some serious income.
I was thinking about just using GigeServers ProxyShield as I thought it would be the easiest route but the $1000 a month is a bit much.
Findings From The Last Two Days On FumiNET
Apr 23, 2008This is my findings from the last two days on FumiNET.
I had found them here on WHT and began browsing their website. It looked alright, they had decent pricing. I began speaking to them about reselling their UK lines, and their cheap "Berkshire" line was very appealing to me. I asked for more information and began planning with the HostingForYou staff because it seemed feasible.
I spoke to "Dawson" who goes by the email root@fuminet.com. He assured me the pricing was sustainable and said that their "partner" company was eating the bills on the losses. I was gullable enough to bite and decided to set up the offers and post them here on WHT. I was then contacted by a few very kind WHT members who told me that they would be losing at least $800 a month per rack and I immediately had began pulling the order links. (This was entirely stupid on my part to even go along with this).
I then began to look further into this "company". I went to WHT IRC just because I wanted to go there and I just hapened to land during a discussion about this company ...