I got an email from Futurehosting saying that they were going to migrate all of their VPSes from the current DataCenter in Dallas to a new DC in Dallas.
Does this mean that they're ditching Softlayer?
Anyone know who the new datacenter is?
Are there any FutureHosting customers out there (Dallas Datacenter) who wouldn't mind PM'ing me their domains to test SMTP response time tomorrow? I have a server with them that is showing intermittent SMTP timeouts and response time spikes close to 20 seconds and I am trying to figure out if it is something on my node or the network.
I don't need anything special other than a domain name -- I won't be pushing email through the server just need to know how quickly the SMTP service provides a welcome message and responds to a HELO command. I will share any reports I produce with you.
The spikes are just occuring during business hours and support is having difficult tracking down the issue.
Ive recently been getting blips on my private lan with SL and have been unable to get it resolved.
Everything from firewall configs (despite its not being changed in 6 months) to the fibre being dirty and switch flapping has been blamed so being in this position and going in circles for 24 hours means I'm considering alternatives.
The issue would be so bad but the issue is on the 16 core box used for the DB and it uses the iSCSI which means the data is enjoying itself getting corrupted. It wouldnt be so bad if after I'm told its fixed, repair the DB it happens all over again.
So bascially this is what I need elsewhere
1x 4 Core Harpertown 4GB and 500GB in Raid 10
1x 4 Core Clovertown 4GB and 250GB in Raid 5
3x 4 Core Clovertown 4GB and single disk
1x Opteron Dual Core 2GB and single disk
1x 15 Core Tigerton 16GB and 250GB in Raid 10 or iSCSI
Bandwidth around 10TB a month
Id need a private lan and really I would rather a 1GB port on the private side.
To get away from the problems im having I would also rather a dedicated switch as to avoid the kind of issues im having now
I have been with Future Hosting since April of this year. I originally signed up during a promotion they had here on WebHosting Talk (for their Platinum Unmanaged Cpanel VPS).
My VPS was setup within a couple hours. Their support team was very helpful throughout the entire setup process.
For the months that followed, I had no major problems and everything was running great.
I would rarely experience an outage (in fact the only outages I experienced were due to network upgrades - and upgrades are a good thing). Future Hosting offered to do a free security setup on my VPS (which I thought was excellent - I didn't have to ask them, they asked me).
In the last month, I started to experience some slow downs on the VPS. Sometimes the slow downs were due to high load issues, the SATA hard drives, or a latency issue. I was setup on one of their Dallas servers when this was happening. Future Hosting offered to move my VPS to the Chicago datacenter. I read some posts on here that their Chicago servers are a lot better, so I accepted the offer to move the server. Jim from Future Hosting did the transfer and I was able to transfer all my web sites to the new server with ease. The speed difference moving from Dallas to Chicago was pretty dramatic. They also changed to SA-SCSI drives, and that makes a huge improvement (I believe Chicago and Dallas have the new drives).
In the end, the service at Future Hosting has been excellent. Support is great as well and their technicans are very helpful (especially Jim - great job). I recommend Future Hosting for anyone who wants a VPS. With the amazing prices they offer, and their excellent service, you can't lose.
Request:
Please cancel next month invoice (monthly payment from 2008-05-04) and my account.
Reply:
>>Hi,
>>To cancel the account please go to the following link
>>and fill in the form. Please note the account will be
>>canceled within 72 hours of receiving the form
>>http://jaguarpc.com/support/cancel.php
After filling the form:
>>Your cancellation request has been sent.
>>Please check your email to verify the submission.
(email box still empty)
>>We are sorry to see you go and would like to extend a
>>special discount and trial period to show our appreciation of >>your business. We will process this cancellation request
>>within 72hrs and appreciate your consideration on this offer. >>Your services are active and should be considered so until you
>>receive a cancellation confirmation.
My employer has decided to let me move thier sites to a new hosting company. I can finally get rid of 1and1.
I have just over 50 domains with about 25 that had sites. I was paying $30 a month for hosting on a shared Linux server for these sites. The sites are small and can be put on another shared plan.
One thing I do need is PHP to MS SQL. 1and1 did not support MS SQL from PHP. I also would like to pay no more than what I was paying. The only good thing I can say is that I have had 100% uptime with 1and1.
Most people get a dedicated server when they need a large amount resources, which are hard to get on a VPS. However the development of new virtual data centers which provide web hosting services from highly available and scalable networks of computers (Clusters and etc.) makes more affordable for everyone to use a virtual machines (or virtual servers depending of the virtualization method) instead of buying hardware. So would you consider to leave your physical dedicated server and to move to a HA virtual environment?
View 10 Replies View RelatedFirst, while my sites aren't currently on Zone (I have moved them away), it is easy enough to prove I have been a customer, because there a numerous posts on here where Sean and I discuss things, including in the Benchmark thread where he encouraged me to rerun the benchmark after they moved me to one of their faster Dell nodes, about a year ago.
Ok, I am someone that likes to give companies 2nd and 3rd chances and benefits of the doubt. But, I can no longer do that.
About a year ago, or a little over, I needed to move my vBulletin site off of shared hosting, because it was becoming unreliable. Fast one minute, slow the next. After reading lots of reviews and asking questions, I was told I could probably get by with a 384MB or 512MB VPS. At the time, Zone was getting very good reviews and touted as having really fast equipment. So, I took the plunge.
Because I not only didn't want to be memory bound, but also wanted the greatest possible CPU share (not that I needed it, but to make sure I didn't see slow downs caused by other sites like on shared hosting), I went for a 1152MB SLM package.
In the very beginning, things went pretty well, but I wasn't overly pleased with support times when I submitted a ticket. It could be anywhere from 15 minutes to 2 hours for a response, and then sometimes longer to resolve, BUT whenever they did resolve it they fixed the problem, and as I often asked for an explanation (I was trying to learn how to do some of this stuff on my own), the techs typically gave me a nice overview of what the problem was and how it was fixed.
Bottom line, I wasn't happy with how long it took to respond, but when they did, they were thorough and polite.
In the months that followed (early last year) a few things happened. First, I started to have VPS problems, which was always related to other VPS's on the machine hogging resources. As I had guaranteed RAM and should have as much CPU as anyone (I bought the largest package for this reason), I was told that the Virtuozzo software didn't protect a node from one VPS overloading the I/O, so that was the problem. This started to happen with increased frequency, and two problems occurred in terms of support.
First, since they were slow to respond (now starting to be int he 2-4 hour for initial response time frame), my site would be experiencing high load times and sluggish performance or at times even unreachable, and support would take hours to respond, and then might look at it and say "everything looks fine", and I would have to update the ticket multiple times with load averages from top, before they would finally investigate and say, "another VPS was compromised, but it is fixed now, you shouldn't have anymore problems". The problem was that it took hours for the initial response, which was almost always "we don't see a problem", until I 'proved' there was a problem, then they investigated the other VPS's on the node and addressed it.
Second, many issues they had to "forward to admin". Now, whenever that occurred and Sean worked on it, he was a pleasure to deal with and typically fixed the problem, but it got to the point where it seemed like almost all tickets wound up with "will need to forward to Admin" and Sean apparently was overwhelmed and it cut sit waiting for admin for some time.
Now, at this time I should say that the ONLY reason I hung with Zone as long as I did was because Sean went out of his way to try and help me in every possible way. Gave me his cell phone number, told me to call day or night if there was a problem/down time, etc. He moved my VPS on to a node that didn't have VPS's overloading the I/O and I was very grateful for his support, even if he was addressing problems that were not of my own making.
On a number of occaissions, both on here and via email, I was told how Sean understood about the service problems, and they have done xyz to fix them. I was assured that in
the coming months, I would see a completely different level of service from support. However, the support continued to go down hill.
I just typed a couple more instances, but deleted, because I felt this was getting too long, so lets fast forward.
Ironically, one or two days before zone had that 4 day outage on a node that so much was written about, I emailed Richard Alvarez, who appeared to be the man in charge. I gave him multiple examples of poor support (some he termed embarrassing after investigating) and told him how they had gone from a company with a great rep on WHT, to one that is referred to as having fast servers and horrible support. Anyway, he talked about how they were going to improve and standard stuff, and then bam a day or two later, the node is down. While I wasn't on that node, I was on the node they were using to move nodes off to as they were trying to bring sites up. All those times Zone.net was unreachable, I was unreachable because I was on the same node as Zone's main site.
So, while my node didn't have a hardware problem, for four days, my site was going up and down, and support wasn't responding.
At that point, I couldn't risk my primary site (a Broncos football message board on zone), so I got a leased server from hivelocity (became gunshy of VPS's) and moved my message board to HiVelocity, but left a handful of other sites my second VPS with them in their Miami datacenter. As I had been assured by Richard, and then Sean who resurfaced, that they were going to make major changes and there would be an announcement in a week or two about the changes (this was in November and still nothing), I decided to keep my small sites on the Miami VPS and see if the support improved.
Starting in December, I started getting MYSQL crashes. Apache would still be running, but my wordpress and other DB backed sites would get DB errors. On I believe three occaissions I put in tickets and was told "we have fixed this error, it won't happen again" or something to that effect, and it did.
I was growing tired of the same old support problems, either very long waits for response, or failure to fix problems. Finally, on January 2nd, sql crashed again. I put in a "site down" ticket and waited two hours, and nothing, so i bumped the ticket, then bumped the ticket after 3 1/2 hours, still not even a reply. After 3 1/2 hours, I stated that once the problem was fixed, I wanted an explanation from Sean or Richard as to why a "site is down again" high priority ticket goes 3+ hours without a response.
Bump it again at 4 hours, state I am going to bed and hope it is fixed when I get up.
However, i decide I can't do this, as I have had some tickets go 12 hours with zone without resolution or response, so at this point I post an update to the ticket that after 4 1/2 with no response, I state that i am attempting to restart the VPS and then if it comes up, I will begin moving my sites to another host (to my HiVelocity dedicated).
At the 5 hour mark, I update the ticket and state that I have begun migrating my sites to another host, so please do not mess with the server in any way, and to forward this ticket to Sean and Richard.
Finally 6 hours and 58 minutes after I submitted the ticket and with all the updates I described above, including stating that I have just moved all my sites/cpanel account off of my VPS, I get this response:
Hi,
I sincerely apologize for the inconvenience caused, the servers Mysql is performing fine and I can access the domain [url]well from my end. The domain broncos07.com is not resolving to the IP and it has DNS problem, you need to contact the name server registrar. If you cannot access the working site [url]then you should be having some network issues on your end. Thank You.
Regards,
Binny E.
ZONE.NET
This sums up how zone support has been for quite some time, and what Richard Alvarez deemed embarrassing (when referring to similar support responses). Binny clearly never even read any of the updates, or possibly didn't understand. It is my belief that Binny and Ravi, seemingly the only guys that address tickets these days, do not fully understand English, as it is the only explanation for some nonsensical responses.
So, now I am fed up. I get a VPS with futurhosting to permanently house the sites I moved to my dedi on a temp basis. I move them over and once all is fine, I put in a ticket with zone to cancel both of my VPS's and also an explanation of why, and ask that Richard and JEffrey (the guys that seem to be in charge) see it. I state do no bill my card again.
I put in the ticket to cancel the VPS's on 1/13, and 48 hours later I get an email stating since I haven't updated it in 48 hours, the ticket has been closed. I go and reply to it, reopening it, and again, get no reply for 48 hours. Bottom line, they have still not replied to my cancellation ticket that I entered on 1/13. Then, I get a bill, I reply to the email (which creates a billing ticket), stating I canceled my VPS, not to charge me. Same thing, the ticket is never answered and is closed after 46 hours.
I don't like to bad mouth companies, but people looking for a VPS provider should know that the support from Zone.net has become horrible. Not only can it take hours (7 on my last "SITE DOWN" critical support ticket), but the quality of the support is also now greatly lacking.
At this time, after 11 days, I can't even get them to acknowledge my support ticket about wanting to cancel both VPS's that I have with them.
I cannot recommend this company to anyone looking for a VPS provider.
What happens if you quit paying your bill, or just forget to for three months. Then you don't contact the colo. What happens with your equipment,
View 6 Replies View RelatedAfter 7 years with Rackspace I have decided to leave for better and cheaper service elsewhere. The final straw (after a couple of years of tolerating increasing prices and decreasing support) was a ridiculous quote from them for adding 1Gb of RAM.
I have read in the Forums about people having similar feelings, and there is advice here about where to go to instead. But I am a *total layman*, needing as many support services as possible (rebooting, backing up, etc.) so that I don't have to worry about anything really. So a lot of the advice here is over my head! Can anyone suggest where I should take my business?
I am expanding my server to more locations and one of my server would be in dallas, TX. Now I need a great data center that can give me 300-500 GB per month and my budget is 50-100 per month. Anyone knows a good deal in dallas?
View 3 Replies View RelatedWe are running vps in michigan and finding it a little slow. No customer growth for some time.
View 11 Replies View RelatedI am looking to get a full rack and 10mbit @ the planet in Dallas Colocation facility.
anyone have any suggestions or price points or hookups?
a list of colocation providers in dallas area for 1u or 2u servers?
View 14 Replies View RelatedDoes anyone know any North Dallas (Richardson/Plano/Garland) datacenters? I found sunguard but looking for more to compare. I've heard of an AT&T datacenter but can't get anyone on the phone.
View 7 Replies View RelatedDoes anyone know any information about the following datacenter is Dallas Texas:
2323 Bryan St
2020 Live Oak
We are getting a circuit to one of these two locations, and would like to find a bandwidth provider on-net that can offer us IP transit. We are in need of mainly incoming bandwidth only, and would like to do some trading if possible. A hosting provider would be an ideal match as they should have excess incoming bandwidth to spare.
Someone knows a good Dallas Store that builds gear/server or sells computers part?
View 4 Replies View RelatedHas anyone else seen issues with Level3 in Atlanta and Dallas?
I've been having problems with them all week long.
Does anyone know if there are providers left in Dallas that provide single server colocation solutions? If so, who are they and what can I expect in terms of pricing?
I am used to reselling shared and dedicated servers, but I've leased them for long, I could have paid for them by now. Some of my clients have their own systems too. They tend to request Dallas.
Anyone know of cheap colo in Dallas, Texas? If so, please quote company and 1/2 rack prices.
View 2 Replies View RelatedWe are in need of a colo in the Dallas area. Need a 42u rack, 3-5Mbps connection, 20A of A/B power, carrier neutral!, access by customer and escorted vendors, and most important - Type 2 SAS 70 certification!
View 10 Replies View RelatedI'm thinking of consolidating some of our shared hosting and vps accounts into a couple of other vps accounts.
It's just occurred to me that I've never really abandoned a host before and that I have a lot of stuff on there I don't want in the wrong hands.
Sure, hosts should be legally responsible and wipe the space but why trust what you don't know for a fact (I even have one host that had stuff hidden in my "fresh" account, buried in the logs, so apparently they were reusing something along the line as a template).
Should I, and how would I, wipe out the space properly?
I finally bit the bullet and signed up for a VPS after my many years of dedicated hosting I signed up on Friday, and since I have had nothing but problems. Not sure if cPanel caused some trouble with apache, but apache wouldn't start, I think there were compile errors, as a httpd directory wasn't created and for some strange reason I had a httpd.old directory instead. I noticed something was wrong when i couldn't add accounts to cpanel..
After a recompiling httpd (apache) this was fixed. Then for some reason I couldn't upgrade the php version, it was on 4.6 and I need 5.x.. Its now Sunday. .php files are offered as downloads (not being passed through apache). I've asked many times to have the VPS rebuilt, as it seems to be one problem after another, but support seem to ignore my request and instead attempt to patch a fix.
I usually don't write these type of reviews, but I just needed to vent.
Hopefully this isn't a sign of things to come, hopefully they blow away my VPS and reinstall a new one from scratch. and hopefully no one else is going through this..
My Dedicated server runs out on the 30th, so I now have 10 days to fully set up my VPS. I hope that Futurehosting, pulls their finger out and just reinstalls the VPS , as there seems to be one challenge after another.
Just had to say, that futurehosting's support is top notch.
View 1 Replies View RelatedI had problem with my VPS on the last couple of days. Futurehosting staff said my site has caused high CPU and migrated my sites to other node and my files are about 30 gigs and it took 24 hours to move. After the move I noticed it's still the same ip, so I switch on my VPS and disabled and remove my image generating script and disabled image hotlink on my VPS to see if the CPU continue to rise. It still goes high up to 100%. I tried to restart the VPS and it still goes to 100% very quickly. Can anyone here show me how to check what exact thing is causing the high CPU load on SSH command? And what command is used to check the specifications on what my VPS has? eg memory, kernel, etc.
View 5 Replies View RelatedI was searching for a good vps and i found this website. there offers was pretty good and i checked for a live chat and didn't get it. and then i wrote email and i got reply within 5 minutes. i asked for the time which they are taking to set up the vps. he said they will set up it within 3,4 hours. and then i purchased the server and i got all the access except WHM/cPanel within 5 minutes from the purchase. they installed WHM/cPanel 11 after half an hour and everything is fine. the server is up and running. and then when i tried to add a domain there was a error and i wrote a mail to their support. and then the same, they replied me within no time and their support is excellent. I Hope they will keep this support. i am a adiungo customer and they are only comes up once in a blue moon. even there websites( adiungo.com ) are down. i hope this will be a better place for me. if anyone have any comments, experiences or ratings about this team, let me know.
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So I've been on a hostgator reseller account for a few years, and for the most part they were pretty good. Just recently they did a cpanel upgrade which hosed IMAP because I think they switched to dovecot, and IMAP SSL was mere impossible, always freezing my outlook client etc. That and finally wanting to have more control over the server I started my search for a VPS.
Of course, LOTS of reviews with different viewpoints on the different VPS offerings there are. What better place then to come here to see them.
Finally it came down to wiredtree and futurehosting. I finally pulled the trigger on futurehosting.
First glance, I was confused because I wasn't sure when my account was going to be created. I received a welcome email and when I tried to logon to cpanel, it wouldn't bring up a page. In the support chat they said to wait a few hours. After waiting a few hours I tried again but had cpanel errors, because the install was still in progress. See I'm the eager type, hahah so im sure if it was someone else they would have had the patience to wait.
Finally the server was up and running, me new to VPS started opening tickets with questions and "how to best case scenario" help. Just shy of 10 tickets [I would say under 10 minutes before a response was received], because I kept one question per ticket for easy tracking, and I was on my way to getting sites transferred using CPANELS built in transfer tool, which works flawless.
I have to hand it to futurehost, yes there were a few hiccups in the beginning, but it was WELL worth the move. Knock on wood.. I went from a 90ms response time on my old host to 7ms (Chicago DC woot)!
Support, I cannot hand it to ARUN (and the other staff) any better. He did a fantastic job resolving issues and response time was unbelievable.
I would recommend futurehost for those looking for a VPS. I'm still stunned by the quick responses in the support, so I know that when/if I do/did have/had problems it would be resolved instantly.
I purchased a VPS from Futurehosting at their Chicago datacentre back in October. They were running a special offering a 40% lifetime discount, with additional ram and bandwidth.
The additional features are nice but probably overkill for my needs. Who really uses all the bandwidth they say they need!
Server was the Platinum cPanel, that comes managed for $35 or there abouts. They colocate their servers in the Steadfast facility, which alone is a nice bonus. I already have servers with PowerVPS but I`ve been looking for a Chicago server for a while and the knockdown price tempted me over.
I wanted something in Chicago owing to my location in eastern Canada. I get supeb latency as do my clients.
Anyway, server was paid for immediatly and it wasn`t more than a few hours later one evening when I received my welcome emails along with the other things. Everything was up and running, however there was a slight glitch with the cPanel installation which Jim looked into.
The fact they offer a managed service, colocate in Steadfast, advertise quality hardware, offer proactive monitoring (one service free), daily backups and a bunch of other stuff is sweet.
Three months later I am still with them, I would score them as follows:
Support: 8/10, I would really love to give them 10/10 because the team are always responsive but there two things that bug me. The canned responses, when I would prefer an answer as to what happened not the "this has been fixed now". The support desk is frustrating as hell, especially when email piping is not used. You have to login through HSPC then login to the support desk with a different password. Just seems like a series of annoying hurdles which is as I said, frustrating when you`re in a hurry! That said, the techs are responsive and usually reply with five or ten minutes. I can`t recall a long wait for a ticket to be resolved.
Sales/Billing: 10/10, Nothing to complain about here. They do as they say, work within their advertised hours competently. Vik and Jim who generally man this desk are great guys to work with. Vik the owner is very flexible and seems like a standup guy. Example I had a billing issue where I asked if he could wait a few days before I paid the invoice - this wasn`t a problem for him. I`ve even had sales tickets answered after hours, admittedly they take a little longer to reply but still!
Network/Hardware/Uptime: 10/10, the service has been fantastic at the Steadfast facility. I get pings of 46ms average and my clients always comments on the speed of service. I cannot recall any downtime and I monitor it every ten minutes, so far 100% uptime since October.
Overall: 9/10, should have been ten but my two moans about the support desk and canned response, but hey that might be me being overly fussy.
I can highly recommend these guys. A few days ago I ordered another server. Vik won me over when he mentioned the new 32gig nodes being installed at the Equinix facility in Ashburn, yes that`s Equinix. Yes I can appreciate the node is new and lightly loaded so far, but man the VE runs at warp speed. Perhaps in a few months once he has loaded this node more I`ll come back and update on this new VE I purchased.
Mods, I can submit a domain for verification if you like
I have seen numerous comparisons between KnownHost & FutureHosting, WiredTree & KnownHost, etc etc, but never seen a comparison between WiredTree & FutureHosting.
FutureHosting ordering system is so confusing, and their separate charges for sevices monitoring, response time guarantee levels and hardware firewall charges are pushing me away from them. If you are their customer, please tell what options did you select while signup and how is everything going.
I need to decide between the two, what do you people recommend? FutureHosting or WiredTree?
(first of all, sorry for my english, it's not my native language and I have a poor skills on this language)
At first, I want to say that I don't like to post bad reviews in this forum. I always prefer to post my good experiences in this world of hosting, like you can read in my previous messages about great companies like Bluewho and CrucialParadigm, in my opinion two of the best reseller companies around the world.
Two months ago, I needed to change some of my reseller accounts to a VPS, because I needed more features.
After read a lot of reviews I tryed FutureHosting to do the jump to VPS world. I read a lot of good opinions about this company, so I thought this company should be a good election.
After I ordered a Gold London based VPS on 24th february, the nightmare begun. In two month I had to open 27 support tickets.
One week after the account configuration, I began to receive the first alert messages, related to syslogd, DNS services, and I suffered about one server down a day. They suggest to order a monitoring service, so I did.
On 10th March and 11th March we suffered one severe server down, it seems it was related to named services again. Also, we suffered some problems with mailman.
On 15, 16 and 17th March I had problems with mailman again, nameservices, smtp and pop3... and we lost the access to Cpanel and WHM.
They suggest to order more RAM (at this moment I only hosted a 300 visit/day website —no forum, no MySQL high usage), so I ordered 384 Mb more.
On 17th March the problems increased and finally they tell me that they needed to re-install the VPS. The result was a 22 hours downtime until the VPS was online again and the account was restored again.
One the VPS was reinstalled I was still receiving some alerts about failed services (spamd, exim, syslogd...) and some websites are unavailable.
They fixed this error and we had no more problems in two weeks. But on 30th March we had again mailman problems. They fixed.
I was one week more without problems until yesterday when we begin to have severe problems related to mysql connections and a severe down server that affects all domains we had on the VPS. It seems they fixed, but in the past 8 hours I received alert messages about mysql failed, sshd failed, tailwatchd failed...
Finally, I migrated all websites to another VPS provider and it seems all is running fine.
Conclusion: one month and half after I ordered the VPS, I only had the VPS running fine two weeks, and the problems are still alive.
I still think FutureHosting is a great host company, and maybe I have only bad luck (there is always and exception and in this case I seem to be this one), this is why I still don't cancelled the account. But I need a solution.
PS: I have to say that technical support was always fast and kindly and always fixed the problems in a reasonable time.
PS2: I reported my main domain in order you be able to verify I'm using FutureHosting services.