Leaving 1and1 Need Suggestions
Oct 9, 2008
My employer has decided to let me move thier sites to a new hosting company. I can finally get rid of 1and1.
I have just over 50 domains with about 25 that had sites. I was paying $30 a month for hosting on a shared Linux server for these sites. The sites are small and can be put on another shared plan.
One thing I do need is PHP to MS SQL. 1and1 did not support MS SQL from PHP. I also would like to pay no more than what I was paying. The only good thing I can say is that I have had 100% uptime with 1and1.
View 8 Replies
ADVERTISEMENT
Jun 4, 2008
The server was going down every week or so since Christmas when I bought it. I re-imaged it, still going down. 3 times in fact this week. The logs say nothing out of the ordinary. I'm sure it just has to be hardware fault, but thier customer support takes ages to answer, are useless, pass you around drom department to department, and are not allowed to make outgoing calls! I'm halfway through a 12 month contract I bet it even says the uptime is not guarenteed as it's my root server....
Anyway, can anyone recommend (yes I've googled but want something specific) a good company with a good record that do plesk, because I've got used to it! Or any suggestions how to ditch 1and1 or get them to change the actual server?
View 10 Replies
View Related
Dec 13, 2007
I want to buy vps server from 1and1.com but I am from Turkey. 1an1 said me " The dedicated server packages are only available for US and Canada only ". For this reason I cant buy VPS server from 1and1. is there anybody sell vps and dedicated from 1and1? or does anybody help me for buying vps or dedicated server. I can pay broker price.
I want to use 1and1 because when I send email on 1and1 based server, all mail to inbox. I am building Email hosting company in TURKEY. If you know other hosting company as 1and1. all email going to go inbox. I may work with him.
View 7 Replies
View Related
May 1, 2008
Request:
Please cancel next month invoice (monthly payment from 2008-05-04) and my account.
Reply:
>>Hi,
>>To cancel the account please go to the following link
>>and fill in the form. Please note the account will be
>>canceled within 72 hours of receiving the form
>>http://jaguarpc.com/support/cancel.php
After filling the form:
>>Your cancellation request has been sent.
>>Please check your email to verify the submission.
(email box still empty)
>>We are sorry to see you go and would like to extend a
>>special discount and trial period to show our appreciation of >>your business. We will process this cancellation request
>>within 72hrs and appreciate your consideration on this offer. >>Your services are active and should be considered so until you
>>receive a cancellation confirmation.
View 11 Replies
View Related
May 1, 2009
Most people get a dedicated server when they need a large amount resources, which are hard to get on a VPS. However the development of new virtual data centers which provide web hosting services from highly available and scalable networks of computers (Clusters and etc.) makes more affordable for everyone to use a virtual machines (or virtual servers depending of the virtualization method) instead of buying hardware. So would you consider to leave your physical dedicated server and to move to a HA virtual environment?
View 10 Replies
View Related
Apr 19, 2008
I got an email from Futurehosting saying that they were going to migrate all of their VPSes from the current DataCenter in Dallas to a new DC in Dallas.
Does this mean that they're ditching Softlayer?
Anyone know who the new datacenter is?
View 14 Replies
View Related
Jan 25, 2009
First, while my sites aren't currently on Zone (I have moved them away), it is easy enough to prove I have been a customer, because there a numerous posts on here where Sean and I discuss things, including in the Benchmark thread where he encouraged me to rerun the benchmark after they moved me to one of their faster Dell nodes, about a year ago.
Ok, I am someone that likes to give companies 2nd and 3rd chances and benefits of the doubt. But, I can no longer do that.
About a year ago, or a little over, I needed to move my vBulletin site off of shared hosting, because it was becoming unreliable. Fast one minute, slow the next. After reading lots of reviews and asking questions, I was told I could probably get by with a 384MB or 512MB VPS. At the time, Zone was getting very good reviews and touted as having really fast equipment. So, I took the plunge.
Because I not only didn't want to be memory bound, but also wanted the greatest possible CPU share (not that I needed it, but to make sure I didn't see slow downs caused by other sites like on shared hosting), I went for a 1152MB SLM package.
In the very beginning, things went pretty well, but I wasn't overly pleased with support times when I submitted a ticket. It could be anywhere from 15 minutes to 2 hours for a response, and then sometimes longer to resolve, BUT whenever they did resolve it they fixed the problem, and as I often asked for an explanation (I was trying to learn how to do some of this stuff on my own), the techs typically gave me a nice overview of what the problem was and how it was fixed.
Bottom line, I wasn't happy with how long it took to respond, but when they did, they were thorough and polite.
In the months that followed (early last year) a few things happened. First, I started to have VPS problems, which was always related to other VPS's on the machine hogging resources. As I had guaranteed RAM and should have as much CPU as anyone (I bought the largest package for this reason), I was told that the Virtuozzo software didn't protect a node from one VPS overloading the I/O, so that was the problem. This started to happen with increased frequency, and two problems occurred in terms of support.
First, since they were slow to respond (now starting to be int he 2-4 hour for initial response time frame), my site would be experiencing high load times and sluggish performance or at times even unreachable, and support would take hours to respond, and then might look at it and say "everything looks fine", and I would have to update the ticket multiple times with load averages from top, before they would finally investigate and say, "another VPS was compromised, but it is fixed now, you shouldn't have anymore problems". The problem was that it took hours for the initial response, which was almost always "we don't see a problem", until I 'proved' there was a problem, then they investigated the other VPS's on the node and addressed it.
Second, many issues they had to "forward to admin". Now, whenever that occurred and Sean worked on it, he was a pleasure to deal with and typically fixed the problem, but it got to the point where it seemed like almost all tickets wound up with "will need to forward to Admin" and Sean apparently was overwhelmed and it cut sit waiting for admin for some time.
Now, at this time I should say that the ONLY reason I hung with Zone as long as I did was because Sean went out of his way to try and help me in every possible way. Gave me his cell phone number, told me to call day or night if there was a problem/down time, etc. He moved my VPS on to a node that didn't have VPS's overloading the I/O and I was very grateful for his support, even if he was addressing problems that were not of my own making.
On a number of occaissions, both on here and via email, I was told how Sean understood about the service problems, and they have done xyz to fix them. I was assured that in
the coming months, I would see a completely different level of service from support. However, the support continued to go down hill.
I just typed a couple more instances, but deleted, because I felt this was getting too long, so lets fast forward.
Ironically, one or two days before zone had that 4 day outage on a node that so much was written about, I emailed Richard Alvarez, who appeared to be the man in charge. I gave him multiple examples of poor support (some he termed embarrassing after investigating) and told him how they had gone from a company with a great rep on WHT, to one that is referred to as having fast servers and horrible support. Anyway, he talked about how they were going to improve and standard stuff, and then bam a day or two later, the node is down. While I wasn't on that node, I was on the node they were using to move nodes off to as they were trying to bring sites up. All those times Zone.net was unreachable, I was unreachable because I was on the same node as Zone's main site.
So, while my node didn't have a hardware problem, for four days, my site was going up and down, and support wasn't responding.
At that point, I couldn't risk my primary site (a Broncos football message board on zone), so I got a leased server from hivelocity (became gunshy of VPS's) and moved my message board to HiVelocity, but left a handful of other sites my second VPS with them in their Miami datacenter. As I had been assured by Richard, and then Sean who resurfaced, that they were going to make major changes and there would be an announcement in a week or two about the changes (this was in November and still nothing), I decided to keep my small sites on the Miami VPS and see if the support improved.
Starting in December, I started getting MYSQL crashes. Apache would still be running, but my wordpress and other DB backed sites would get DB errors. On I believe three occaissions I put in tickets and was told "we have fixed this error, it won't happen again" or something to that effect, and it did.
I was growing tired of the same old support problems, either very long waits for response, or failure to fix problems. Finally, on January 2nd, sql crashed again. I put in a "site down" ticket and waited two hours, and nothing, so i bumped the ticket, then bumped the ticket after 3 1/2 hours, still not even a reply. After 3 1/2 hours, I stated that once the problem was fixed, I wanted an explanation from Sean or Richard as to why a "site is down again" high priority ticket goes 3+ hours without a response.
Bump it again at 4 hours, state I am going to bed and hope it is fixed when I get up.
However, i decide I can't do this, as I have had some tickets go 12 hours with zone without resolution or response, so at this point I post an update to the ticket that after 4 1/2 with no response, I state that i am attempting to restart the VPS and then if it comes up, I will begin moving my sites to another host (to my HiVelocity dedicated).
At the 5 hour mark, I update the ticket and state that I have begun migrating my sites to another host, so please do not mess with the server in any way, and to forward this ticket to Sean and Richard.
Finally 6 hours and 58 minutes after I submitted the ticket and with all the updates I described above, including stating that I have just moved all my sites/cpanel account off of my VPS, I get this response:
Hi,
I sincerely apologize for the inconvenience caused, the servers Mysql is performing fine and I can access the domain [url]well from my end. The domain broncos07.com is not resolving to the IP and it has DNS problem, you need to contact the name server registrar. If you cannot access the working site [url]then you should be having some network issues on your end. Thank You.
Regards,
Binny E.
ZONE.NET
This sums up how zone support has been for quite some time, and what Richard Alvarez deemed embarrassing (when referring to similar support responses). Binny clearly never even read any of the updates, or possibly didn't understand. It is my belief that Binny and Ravi, seemingly the only guys that address tickets these days, do not fully understand English, as it is the only explanation for some nonsensical responses.
So, now I am fed up. I get a VPS with futurhosting to permanently house the sites I moved to my dedi on a temp basis. I move them over and once all is fine, I put in a ticket with zone to cancel both of my VPS's and also an explanation of why, and ask that Richard and JEffrey (the guys that seem to be in charge) see it. I state do no bill my card again.
I put in the ticket to cancel the VPS's on 1/13, and 48 hours later I get an email stating since I haven't updated it in 48 hours, the ticket has been closed. I go and reply to it, reopening it, and again, get no reply for 48 hours. Bottom line, they have still not replied to my cancellation ticket that I entered on 1/13. Then, I get a bill, I reply to the email (which creates a billing ticket), stating I canceled my VPS, not to charge me. Same thing, the ticket is never answered and is closed after 46 hours.
I don't like to bad mouth companies, but people looking for a VPS provider should know that the support from Zone.net has become horrible. Not only can it take hours (7 on my last "SITE DOWN" critical support ticket), but the quality of the support is also now greatly lacking.
At this time, after 11 days, I can't even get them to acknowledge my support ticket about wanting to cancel both VPS's that I have with them.
I cannot recommend this company to anyone looking for a VPS provider.
View 6 Replies
View Related
Oct 16, 2007
What happens if you quit paying your bill, or just forget to for three months. Then you don't contact the colo. What happens with your equipment,
View 6 Replies
View Related
Sep 4, 2008
After 7 years with Rackspace I have decided to leave for better and cheaper service elsewhere. The final straw (after a couple of years of tolerating increasing prices and decreasing support) was a ridiculous quote from them for adding 1Gb of RAM.
I have read in the Forums about people having similar feelings, and there is advice here about where to go to instead. But I am a *total layman*, needing as many support services as possible (rebooting, backing up, etc.) so that I don't have to worry about anything really. So a lot of the advice here is over my head! Can anyone suggest where I should take my business?
View 14 Replies
View Related
Nov 27, 2007
Hi, I am looking for a windows VPS provider. Ideally with servers in the USA. I am currently TRYING to register with cheapvps.co.uk, but until now I have been unsuccessful. I registered 9 days ago, and they have not yet been able to provision it yet at cheapvps. Every time I send a message asking about my server I get a reply from Paul or Russ with a one-liner like "I'll have someone look at it", "I've asked them to fix it" "It takes 24 hours" "etc", always one lines, not a single explanation.
I will give them some more time, cause honestly I hope they get to set up the server and give me the great service I have read so many people in this forum rave about, but right now I am starting to look for alternatives just in case cheapvps cannot handle my request (a standard config from the options they offer). As I said hopefully its just a perfect storm once in a lifetime type of situation which I unluckily had to go through....but I have not received any explanations yet...just one liners.
View 3 Replies
View Related
Oct 29, 2009
My online store is almost ready to publish and Im trying to work my head around this SSL thing.
So through reading on here Ive determined that only the cart or PII areas need to be secured, not the entire site.
My host provided a free SSL cert but I discovered that it is a domain verification SSL only and there is no "clickable seal" or business verification. Verification is important however Im not sure I need an EV cert (nor that I can afford it).
Im looking for business verification, clickable seal, 128/256, 2048bit, free reissue.
Does anyone have any suggestions for a SSL cert and what I might need? There was someone in the ads forum offering a GlobalSign OrganizationalSSL cert for $100yr. Does this seem like a good deal? There isnt a lot of feedback about GlobalSign on the net.
View 4 Replies
View Related
Sep 15, 2009
I am shopping for a new web host. I'm interested in finding one that has reasonable rates, can spend about $150/year. I want to be able to host DNN sites in addition to regular ASP.Net sites.
View 5 Replies
View Related
Dec 4, 2008
I have a community web site with high traffic. The site is similar to facebook, meaning we send a notification for every action (new messages, poke, ....).
I was wondering what solution would you suggest for mail server? For now I have a powerful server with postfix that sends around 12000 emails per day (using the php mail function at every action).
Is there a better solution? Should i get another server and relay to 2 servers?
Is there any tools to check if the server is able to handle all emails or if I need another server.
View 3 Replies
View Related
Jan 27, 2008
i would like to know if you can suggest me a good datacenter to buy and colocate servers.
I need EU bandwidth, possibly Germany or Notherlands.
Do you have any suggestions?
I could only find 1 "big" provider on the offers section.
View 4 Replies
View Related
Sep 2, 2008
We have several different websites, and trying to spread them out to different datacenters and companies to find a good fit (after a fire at one datacenter had us down for days).
We first had HostGator (semi-dedicated account when they had those) and our main problem initially was them shutting the site down when it used too many resources and them putting up a contact billing message for our customers at the peak of an email campaign that sparked the high resource usage. After that heated frustration, we got on a dedicated account with them and haven't really had any/many problems since. So can't complain too much there other than wishing we got the dedicated first and for them to have used a more diplomatic way of transferring us to a higher account level when needed than the message most customers saw during the transition.
When The Planet had that fire that knocked servers down for days, we were effected with our HostGator server. Not that it's to be expected again, but wanted to get a different dedicated server for our other sites to have some options in case of disaster and having multiple servers/companies to move things around if needed.
So we then got a dedicated server with Lunarpages. I was not unhappy with their customer support response as they've been fairly prompt IMO (at least compared to some other comments I've read around since) but we seem to have never-ending troubles at first with SSL installation (self-install and then them installing) and then general domain DNS, resolving and configuration problems. We call them literally every day as it goes down every day (server up but site not resolving) and they get it back up and then it goes down again for whatever reasons yet to be determined apparently. Not sure if different techs doing something different each time, or server being hacked, or what. It's running essentially the same stuff I believe that's working on the other dedicated server but with different graphics mostly.
So the inability to get that figured out has us searching for a new dedicated server. Otherwise, I think we'd be happy there if it just stayed working. Here's what we have/require:
- Multiple domains each with own SSL certificate.
- php and mysql needed with highly-customized oscommerce scripts running on each domain that use a lot of queries and resources.
- cpanel or something similar preferred for admin.
- About 1000 visitors on each domain per day.
- Need some tech support for resolving problems when they come up or would just buy/manage server ourselves.
- Budgeted for a step above the low-end dedicated server level for many companies, but not over $300 a month looking at the market.
We are looking at a couple different hosting companies but haven't used any of them previously. Would still like to try another company for the other server before putting both on HostGator but having bad luck so far. We are considering:
- InMotion (advanced dedicated server account). I've communicated with sales/support and seem incredibly responsive as all comments I've read, but not a ton out there on them.
- Fused Network
- SteadFast Networks
- Gigenet
- LiquidWeb
Probably in that order from initial research, but hard to know what to believe sometimes. Sometimes you have to just find out for yourself, but hoping for suggestions in regards to the best bet to try next for our situation. Already have read some helpful information from others about some of the hosts previously here, but sometimes things change over time (as it seems like with Lunarpages then and now). Hopefully our experiences with HostGator (both positive and negative) and Lunarpages helps others out too.
View 2 Replies
View Related
Nov 3, 2008
I see that Peachy Dandy offers hosting for adult content. But I was also wondering if anyone has any other hosts that they would recommend.
View 9 Replies
View Related
May 22, 2007
I am "simply" looking to run a Joomla! community site with an estimated 250 - 500 and then eventually up to 1,000 users onine at one time. The main attraction will be the user forums and profiles. I don't plan on having any videos or anything like that, but I will install a mambot that will integrate Google Video, etc.
I am trying to pick a VPS provider and from what I have read so far, I have kind of narrowed it down to a few places:
Spry.com
vpslink.com
knownhost.com
mediatemple.net
From reading alot so far, I would imagine I would need at least 256-512MB of RAM. Plesk sounds like a good control panel since I won't be reselling any of the space. Webmin sounds too hands on, and I know a little bit, but not a lot. The backup option that comes with Spry.com sounds tempting, but VPSLink has attractive price points. Mediatemple.net also gives you 1TB of bandwidth, a very attractive option.
I am "simply" looking to run a Joomla! community site with an estimated 250 -
As long as the site can run MySQL, I am happy. Joomla!, statistics software (any suggestions) and WordPress and that is about it as far as applications.
Any suggestions on what plans or who I should go with? My budget is about $t50 a month.
View 3 Replies
View Related
Aug 3, 2008
My server with Softlayer was hacked after being 5 Days under attack.
Do you guys have any suggestion about secure data centers
Any hosting we can depand on them when we face a problem?
View 14 Replies
View Related
Aug 1, 2009
I'm running Windows Server 2003 and I use Symantec End Point Protection v11. I'm not satisfied with it nor am I confident it is the best virus protection software.
What do you suggest for the best protection of a Windows 2003 server?
View 13 Replies
View Related
Sep 8, 2008
Based on todays equipement I know a person can spend Thousands on a good server, I'm looking to build my own and just want some advice on which way to go.
I'm thinking of just building the server pc in one case and the hard drive setup will be in a seperate case with the following:
3ware 9690SA-8E controller
Mass-Storage 8x by A-Tech Fabrication for a case
8 - SATA2 SEAGATE 1TB (7200rpm) 32MB on the controller as RAID
Can anyone give advice on what would be a good setup if you were running 1 single server for local businesses. I don't want to hear just pay for a provider as I've heard that one before now I'm looking to know what hardware setup you would run I like to play and learn. Even though sometimes the headache playing isn't as much fun as we sometimes may have hoped.
What are m/b and processor options for running a server?
What is min. amount of ram a person should run using linux and cpanel?
Should linux be on a max. amount of space for root and server files on a seperate mnt?
What connection up/down would be min. for usage of about 5gig/month?
View 5 Replies
View Related
Jun 17, 2008
I recently moved my site from a shared hosting plan at $5 a month to a VPS at JaguarPC. I took advantage of one of the offers here at Web Host Talk. My setup has cPanel with 320MB of RAM. I have another site running the same software (Joomla, vBulletin) with cPanel and only 256MB of RAM at KnownHost.
I've had zero problems with Knownhost and the site is snappy. The site hosted at JaguarPC continues to have all kinds of problems. Running a number of sites, I don't always get to check in on my sites unless I know of a problem. I'm sorry I didn't pay more attention to this site, because it was having all types of PHP memory issues. When I first contacted JaguarPC, they said they boosted the memory in Apache. The issues remained, so I contacted them again. They recommended more RAM. Now, I checked on my KnownHost site and that's running on 256MB. I figured that maybe JaguarPC didn't allocate enough RAM when they set up the VPS. They confirmed 320MB. Not wanting to change hosts, I asked them to poke around a bit more, considering what I know about KnownHost and my success there.
I received this response:
have checked and you are running named service on your server. named caches dns data and this can also consume a lot of memory, sometimes over a 100 MB may be consumed by this service.
In addition to cPanel and named which are most memory consuming applications running on your server, there are other applications like apache web server and the php scripts running on the server also consume some memory.
It is highly recommended that you upgrade the RAM on your VPS significantly to avoid such problems which may cause disruption of service. You can find a list of RAM and other VPS addons in the following link.
Instead of helping me resolve the problem, they simply keep asking me to get more RAM.
For SEO purposes, I like to keep my sites on different hosts. Can anyone recommend a VPS?
I was certainly unaware that "named service" had such an impact on my VPS. If that's the case, is there any harm in not having this? SEO or otherwise?
View 14 Replies
View Related
Sep 8, 2007
I'm thinking of consolidating some of our shared hosting and vps accounts into a couple of other vps accounts.
It's just occurred to me that I've never really abandoned a host before and that I have a lot of stuff on there I don't want in the wrong hands.
Sure, hosts should be legally responsible and wipe the space but why trust what you don't know for a fact (I even have one host that had stuff hidden in my "fresh" account, buried in the logs, so apparently they were reusing something along the line as a template).
Should I, and how would I, wipe out the space properly?
View 8 Replies
View Related
Jul 14, 2008
What do you guys think about this company?
Is it good as SoftlayerThePlanet is?
Would you recommend them?
Yes? why?
No? why?
View 8 Replies
View Related
Nov 26, 2006
looking for an ip from 1and1.com - i will look if the webhosting server are the same like in germany. if not may its interested to get backlinks from an unbranded ip outsite germany.
View 2 Replies
View Related
Sep 19, 2007
Well, my current hosting at streamline.net is expiring in a couple of months and I don't want to stay with them for a minute longer.
I have about 5 domains that I require hosting for, and another few which will be aliases to these domains.
I had a look at fasthosts.co.uk and would need a separate hosting package for each domain.
I then looked at 1and1's virtual private servers. These hopefully fit the bill as it is quite cheap at £15/pm.
http://order.1and1.co.uk/xml/order/VpsRoot
I was wondering if this fits my needs. Would I be able to host several websites here? Or just one domain?
Also, they say that I have root access, will I be able to do just about anything on there then? E.g. install imagemagick, edit php.ini, enable wildcard DNS and use mod_rewrite for subdomains... etc.
Given that I have root access to the VPS, how can it be that they say the max number of email accounts is 150, what else is restricted?
I'm a bit confused as to what sort of abilities a VPS will give me. 1and1's site doesn't explain what I could use it for as well as I would like.
View 18 Replies
View Related
Feb 8, 2007
Is it any good? Any reviews?
Anyone used it since they started?
View 14 Replies
View Related
Jul 7, 2006
i recently saw an ad for 1 and 1 in pc magazine and was wondering if anyone has tried out their services. it looks pretty legit and extremely cheap pricing. i might look into going to them for my future domain purchases. from my experience the cheaper the fees the cheaper the service.
View 2 Replies
View Related
Jul 13, 2008
1and1 has always getting a lot of fudge here on WHT and a lot of times they deserve it. In the past their support has totally sucked. However, I have noticed lately that their support is actually improving A LOT!! I've been getting responses within a few hours and that is really good considering it would take days before. Also, in the past their responses were just generic and non-helpful but lately they have actually provided personal help and attention and fixed all the issues I've had. I know this should be expected from a registrar/webhost but I have to say I'm quite impressed. They are after all a really budget company.
Btw, I use them for all my domain registrations and also have a small hosting package with them for my static small sites. I'm not brave enough to put my more busy sites there yet.
View 14 Replies
View Related
May 30, 2008
Does anyone have VPS from 1 & 1 ? How do you like their server/service ? Their price is quite cheap...
View 3 Replies
View Related
May 8, 2008
Which one is better in shared hosting between godaddy and 1&1?
View 14 Replies
View Related
