Is 24x7 Support Important To You
Apr 9, 2009
I don't know how some web hosting companies get away with saying they offer 24x7 support but don't. I have come across many companies that all clam the same thing but at the end when it comes down to it they are not there when you need them.
My question is if they have a live chat button on there site and I see there sales team offline, that is an immediate sign they are really not there 24x7. If a person is qualified to manage a server is he/she not qualified to sell a product?
how can a network be monitored if you don't have a staff 24x7?
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Aug 6, 2008
First of all, before I comment on Zone.net's support, I want to say that their servers are top-notch, fast, and extremely reliable. I have absolutely no issues with Zone.net's servers, but I am a little disappointed with their support.
On their website they tote "superior 24x7 support and service" but I can't say that I've experienced "superior" support. It may have just been a fluke with the three times I've had to use their support in the past month that I've had a VPS with them, but I certainly was not impressed with their support and service.
Let me start from the beginning.
I was doing some research for a new VPS that I needed and I read tons of reviews and recommendations and found that Zone.net came highly recommended. I checked out their website and found out that they offered fully-managed VPS options and the price and specs seemed right. So at 18:28 Pacific time on July 8, I placed my order.
Now, I know that it can take a while to provision a VPS. This was not my first VPS, but all of my providers, current and past, provisioned my VPS anywhere from 4-8 hours. I was not ordering a custom VPS, I ordered the VM100 that was offered on their site and I ordered it as is.
In their knowledgebase they state how long it should take to set up a VPS account with them.
I'm quoting here:
Once an order is verified through our billing department with the billing agent, we are able to process and activate your order in under 30 minutes. The verification process can be instant, or take up to 24 hours depending on various factors.
When I hadn't heard anything after waiting about 4 hours or so (I honestly can't remember the time when I contacted live support), I contacted support via their live support. The agent was very pleasant and said that it could take up to 24 hours and that if I had placed my order in the morning, it would have been done now.
So I waited until 23 1/2 hours and I submitted a ticket at 18:01 on July 9th requesting an update as to my order. I also asked if there was a problem with verifying me for fraud purposes and if I could offer anything to speed this along, to let me know. I didn't hear anything back on the ticket.
I later that evening placed a call to their support line. The agent again was very pleasant and said that he couldn't access anything from sales but that he would give a message to Jeffrey and he would call me first thing the next day.
I didn't receive a phone call .......
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Jan 26, 2009
This question is mainly for the client, but anyone is welcome. I am curious how important is phone support when you are looking for a host. Does the host need to have one or not or does it even matter?
Support also includes billing and sales.
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May 12, 2009
The market is full of VPS providers with different combinations of features.. some offer huge amounts of ram, bandwidth, managed, unmanaged, etc.. The sheer number of choices is dizzying..
My question is, if you had to pick one feature of a VPS plan that was most important to you, what would it be?
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Oct 11, 2009
I live in Turkey. I'm gonna buy a reseller package from Hostgator which is located in Texas. I will mostly make websites in English language for business(affiliate websites) but I decided to make 2 websites in Turkish language for a hobby of mine. Should I buy hosting from a company in Europe or can I still go with Hostgator? I really like Hostgator's package but how much disadvantage would there be in terms of speed? Would people be able to tell by speed whether the server is close or not? Is there a way to test it? All my friends' computers have a speed around 100kb download per second.
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Dec 11, 2008
How important is PCI Compliance to you as a hosting provider? Are you compliant now?
Do you intend to be complaint? Also how many thing that just getting a scan from comodo or another scanner makes you compliant?
As far the rules for PCI-DSS state if you store CC's which all hosting companies do if they are using a billing system, i.e MB, WHMCS etc.. You have to be compliant to a fault for a 37 page document with lots and lots of requirements that most don't do and don't know how to do.
Is it worth it to not make the effort and get compliant or risk losing your merchant account and getting on the TMF list and fined $50k?
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May 5, 2009
I am in the process of finding a host for my website (as I am not very happy with the current one).
My statistics shows that most of my visitors are from Europe and Asia and not much from US.
My question is, should I think of a host in Europe or Asia?
does it actually make a lot of difference where is your host located ?
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Feb 15, 2009
How important is this from a customer standpoint? Assuming ticket response times are under 1 hour, is Live support something that customers really want? I'm considering adding it as a support option, but want to weigh whether or not its worth it.
<<Please setup signature in Member Control Panel>>
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Apr 12, 2009
When I talked with my friends who are into computer stuff, they'd say that it is important that the provider that I am about to host my site with, has good ping response so that my site will load faster.
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Oct 4, 2009
I work for a company that does business mainly in California but we have people all over the country including Boston and NYC. I'm looking for dedicated servers and found good pricing/service in Chicago but worried about response times for my Cali folks. I'm hosting a non public web app that everyone needs to use so the load is low and response times are not super critical.
Will my users experience noticable latency?
Also people that manage the servers may be in Cali as well. Will they find it fustrating to remote into these windows servers and manage them or will it be acceptable or should I find something closer to california?
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Apr 18, 2008
What really are the chances of a drive failure in any given year?
I worked in corporate IT departments for 15 years and had RAID on everything even though I rarely saw a drive failure. Out of hundreds of drives one might fail in any given year.
It does look like some folks here have experienced drive failures on dedicated boxes though, so my dilemma is this: If both cost the same am I better off to have a box with no RAID at a good host like theplanet, or have a box WITH raid with one of the value hosts?
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Mar 2, 2007
I am based in the UK and ideally I want my server based in the UK too. But the best host I've found so far seems to be American.
If most of my users are from the UK, then I don't want the latency to be too high. Or it so insignificant that I don't need to worry?
I was looking at [url] but if someone knows a similar deal in the UK I'd like to hear about it!
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Jul 25, 2008
I'm receiving this email from the server :
"IMPORTANT: Do not ignore this email.
The hostname (one.icv.ro) resolves to 76.163.193.147. It should resolve to 209.188.81.112. Please be sure to correct /etc/hosts as well as the 'A' entry in zone file for the domain.
Some are all of these problems can be caused by
/etc/resolv.conf being setup incorrectly. Please check this file if you
believe everything else is correct.
You may be able to
automaticly correct this problem by using the ' Add an A entry for your
hostname ' under ' Dns Functions ' in your Web Host Manager"
So everything is working fine ..
I checked the DNS zone and every thing is ok.
but run this on the server :
====================
dig +noall +answer +additional icv.ro NS
icv.ro. 84220 IN NS ns9.ixwebhosting.com.
icv.ro. 84220 IN NS ns10.ixwebhosting.com.
====================
dig +noall +answer +additional icv.ro
icv.ro. 82792 IN A 76.163.193.147
and they are wrong.
strange that the ping is fine.. and is corect ip:
ping icv.ro
PING icv.ro (209.188.81.112) 56(84) bytes of data.
64 bytes from one.icv.ro (209.188.81.112): icmp_seq=1 ttl=64 time=0.060 ms
======================
So my server didn't updated the ns. They are the old ns .. and the new one are
Name Server: ns1.wiredtree.com
Name Server: ns2.wiredtree.com
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Oct 27, 2007
today i was asked if my server support ruby on the rail. The person said that the rail needs at least 256Mb of free RAM to run it. Is it true?
I checked my server memory by using TOP command and saw that it has less than 10MB of free RAM. My question: Where does it go? I got only 30 sites running and mostly are static site and No proxy.
what eats up memory? What ways can i use to free up my memory?
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May 9, 2007
I'm running out of disk space on /var and it seem /var/cache/logwatch has almost 4GB of space. Can I remove everything inside and uninstall logwatch? How do I remove logwatch from the system and any affect of the system functionality.
DirectAdmin
CentOS4.4
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Jun 26, 2009
we have a server where we run sites and emails, but now we are going to buy a offsite email solution (based on ms exchange) in order to have our emails running when our web server is down.
But at the momment we run our own dns at our webserver using our own nameservers, in order that our emails keep working during a webserver downtime, we need to host our dns server at another location. So the offsite email company that is based in usa, said to us that they can host our dns at their datacenter in usa.
So i will have a configuration like this:
Webserver >> location: Spain
Mail Server >> location: USA
DNS Server >> location: USA
note: 99% of my website visitors came from Spain
So my question is:
Does it matters in terms of speed/performance having my dns server located in usa?
So in a simple way, will my website will it be fast with the dns located in spain, or having it in usa is exactly the same in terms of speed/performance?
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Apr 25, 2009
We are in the process building a new colocation facility and I wanted to take some input from everyone here. We have most of the infrastructure planning and layout done but were still early on in the construction phase so now is the last chance to get some input. I have two main questions I wanted to ask.
1)When your looking for a colocation facility what things are most important to you?
2)Have you ever wished that datacenters offered something outside the normal things that most providers do.
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Feb 28, 2008
I am interested as I am sure others are as well in the results. Please also list things you want to see providers that they are missing the boat on now. Please dont mention specific providers and make this a bash session. I think this type of dialoge will benefit all the providers out there.
This was supposed to have a poll but my laptop died before I could post the poll questions
What is most important to you in a dedicated hosting company?
#1 Price
#2 Support
#3 Network
#4 Client User interface
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Dec 4, 2008
backup from my iptables config files, where is important config files for iptables?
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Mar 12, 2007
I wonder how it effects to network performance? The network will be faster? How much? The normal routers can choose the best routes too, is it correct?
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Dec 22, 2007
i have entered in contract with a web hosting compnay and they are providing the cheapest rate.But have no good features..only they are giving 20 gb bandwidth for 15$.So is this good plan.
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Sep 18, 2007
I'm building a web app that will be both serving ads as well as recording things like impressions and clicks.
Obviously it will have a dedicated server (and will most likely quickly expand in to needing multiple servers) but I'm curious what specs are most important for this sort of thing.
Is processor speed more important? RAM? Hard drive speed?
It won't be heavy so much on the side of server full pages of data (like a normal website) as much as it will be heavy for display ads and recording visitor data.
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Dec 10, 2007
What this does is amongst others is to add "SHOW USER_STATISTICS"
statement do MySQL. What this does is keep statistics on which users on your mysql machine is spending the most time processing queries.
It is also mentioned here: [url]
If you believe this functionality could be important to our industry you are more than welcome to vote for this or add comments to the following feature request:
[url]
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Sep 18, 2007
I'm building a web app that will be both serving ads as well as recording things like impressions and clicks.
Obviously it will have a dedicated server (and will most likely quickly expand in to needing multiple servers) but I'm curious what specs are most important for this sort of thing.
Is processor speed more important? RAM? Hard drive speed?
It won't be heavy so much on the side of server full pages of data (like a normal website) as much as it will be heavy for display ads and recording visitor data.
I'll be running a LAMP setup for this and will also be serving actual ad files (images, flash) from a CDN.
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Aug 12, 2007
I am trying to put a top 10 list together of the most cool scripts around these days. Not only Wordpress, Joomla etc, but perhaps smart scripts that might not be that well known?
Could you help me out by naming what script you have been amazed by recently? I'd actually prefer that this was not hosting related scripts (so, dont just scream WHMCS or CE!! ).
...mods feel free to move if this is not the right forum, wasnt sure myself
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Mar 13, 2008
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
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Feb 12, 2009
I am in the UK, all my users are in the UK.
How crazy would it be to get a web host in another country?
I like the look of an American company.
There are plenty in the UK, but they don't tick as many boxes.
What would difference in speed be? (approximately)
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Jul 25, 2008
I'm looking for a relatively cheap shared host, but I'm having trouble finding one with SSH/SFTP transfers. Everyone has FTP, but my concern is that FTP itself is not secure. I was reminded of this recently: http://www.43folders.com/2008/07/14/dump-ftp. Wikipedia documents this as well: http://en.wikipedia.org/wiki/Ftp#Security_problems. So with FTP, my passwords would be transmitted in the clear. (If I'm wrong, please correct me!)
I've been looking at Godaddy or 1&1*. 1&1 has a plan with SSH access that's about twice the cost of the plan I'm looking at. I'm not sure it's worth double the cost.
I'm to the point where I think I've overthought the variety of hosts, but in my estimation it's an important feature. Does anyone (dis)agree that it's important? Any other ideas of hosts?
*I was looking seriously at Bluehost also until I read some of their recent shenanigans here; thanks to everyone here for discussing their problems!
Also, to avoid the inevitable question of what I'm looking for in a host:
100 GB of space
1000 GB of bandwidth/month
Linux-based server
Apache server
10 MySQL databases
PHP (preferably 5)
Python support
Some sort of control panel interface
Good support reputation, preferably ticket-based and with chat support
Automated or easy Wordpress installation would certainly be nice.
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May 6, 2008
From testing, I've come to the conclusion that I get extremely fast page downloads from a host in the Equinix Center in VA. I'm in Western NY. I don't know if this data center is better than most or if I just happen to be in an ideal location for their service.
I have a business that gets orders from the whole U.S., but a majority are in the East, especially the NE. Visitors come from everywhere in the U.S., but I'd like to keep the buying customers happiest.
Page download speeds are very important to me and I'd like to keep them as fast as possible for my customers. How important is the data center used by a host going to be to my decision? Also, is there a way to find webhosts from a particular data center? Manually going to webhost sites to find out if they have servers in the Equinix center has been painfully slow.
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Mar 4, 2009
I asked my host to migrate my account from a PHP4 to a PHP5 server which they did without question.
During the transfer they have lost a folder containing every product image my site sells, over 1000 different items.
I know I'm foolish not to have backed it up, but I didn't, I have all the photos but not after they're all been renamed and resized.
Basically, so far today - 24hrs, I have only had 2 orders when I normally get 60-70 a day.
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Jul 3, 2009
Something not many people know when choosing a web host is the importance of choosing a host that will aid your marketing and your website’s niche. This can be very important if you are running an online store depending on the geographic region you are focusing on. So first let’s start with an explanation of why this all depends on who your site’s visitors will be.
Most internet connections are very fast but it still matters where the physical server is hosted in terms of speed. If I was starting an online store focusing on customers in Texas the site is going to server faster to people from Texas if it is in Texas. Similarly if you are building a site aimed at United Kingdom residents you don’t want the server to be in the United States or even Europe in some cases. By hosting in a location near your customer base you are speeding up their access time to the server. This might not seem like a big deal but in a number of studies the importance of a quick loading page can mean a big difference in the number of conversions. Or if you are hosting a game server ping time will obviously matter when you are shooting your next zombie.
In terms of marketing it is also important in the eyes of Google and other search engines. One of the many factors for knowing whether they should rank you in a country specific search engine is dependent on your IP’s location as well as your domain name ending. By using a host in the country your site is serving you is sending one more indication to Google of where you should be ranked.
We have had plenty of customers at UK2 who came to us from USA based hosting and after they started using our servers which are in the United Kingdom they found that conversions increased and they had lower shopping cart abandonment rates. Which when you are running an online store are two very key factors. This is also why we offer our customers dedicated server hosting in both the United Kingdom and USA, we want to be able to give them the best of both worlds.
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