How important is this from a customer standpoint? Assuming ticket response times are under 1 hour, is Live support something that customers really want? I'm considering adding it as a support option, but want to weigh whether or not its worth it.
<<Please setup signature in Member Control Panel>>
I need to host livezilla (live chat software) . It needs php and mysql. Which host provider would you recommend? Its not running from my own server. I don't know why, but giving so many errors! I have seen people are using it ..
so, where do i host livezilla?
Which live chat application like kayako,etc is good and cheap price wise too?
Tell me more live chat applications for options?
We currently use PHP LIVE and though it is good it drives me nuts with the its ability to slow down a site (probably due to MySql).
I have looked at CuteChat but have never been able to run this for some reason.
Basically I want a Live Support / Chat application which we can install ourselves and which runs off MS SQL 2005 and uses .NET 2.0
I tried to post this request before but my post got deleted ( I think because I was new to this forum ) hopefully this time it will get posted.
I bought a flash live chat script which require a dedicated server as they say in the script requirements but I know it would work using a VPS with root access..
The script can run on both Linux and Windows OS and needs red5 and java
according to the script designers such site with about 100 users can use about 500GB of data transfer per month but I am not sure if that is true or not as I haven't had the chance to test it.
I am donating all the expenses as a gift for my church community and looking for help and advise on the best way to host it
Not sure if I can post the name of the script here or not but if I am allowed I will do that, so you guys can see exactly what I need
Anyone know about these scripts and how much bandwidth and data they need to run lets say with 200 users
I plan to run the live support script for my website. Since these kind of script cause alot of traffic on the site, i am looking for a second server to host it. I think a VPS would be good for it. Anyone here has experience about this or has any reommend for a good VPS server?
I am running a PHPlivesupport.com sript for live support
It is with a heavy heart that I am penning this. This is a result of the accumulation of indifferent live chat support admin, and the lack of a standard SOP among all the live chat admin support in Hostgator.
I am not writing this due to one indifferent live chat support admin.
Neither am I writing this due to one isolated case.
And neither is this written to vent out my anger nor to publicly disgrace the company.
I've been requesting chat support for quite a number of times, mainly due to corrupted PHP on my server, deletion of bzcompress from my reseller account, and most recently, error when my php script run the CURL function stating "cannot connect to host".
I've tried raising suggestion civicly and gently across more that I can remember, hoping situation will improve but to no avail. I have been getting so many different response and answers by many live chat support admin for the same questions posed, that I wonder if they're working for the same company? At this moment of time, courtesy and politeness is the only way to ensure customer's satisfaction. But alas, that is not to be, for not everyone within Hostgator understands that. And even if they do, not everyone is following so.
Will someone from the senior management please get back to me and I'll be glad to forward all the chat transcript ID and and logs and ticket raised so that corrective action and measures will be taken to ensure situation improves?
To be on a fair end, I have to say that it's not all chat admin that are indifferent.
There have been occassions on more than once whereby live chat support were extremely helpful and courteous as well. Paul Cr, Larry Ri are just a few of the wonderful staff that I'm glad to have talked to.
I will not reveal too much in a public forum and I hope to hear from the senior management soon. you may either email me or msg me.
The market is full of VPS providers with different combinations of features.. some offer huge amounts of ram, bandwidth, managed, unmanaged, etc.. The sheer number of choices is dizzying..
My question is, if you had to pick one feature of a VPS plan that was most important to you, what would it be?
I live in Turkey. I'm gonna buy a reseller package from Hostgator which is located in Texas. I will mostly make websites in English language for business(affiliate websites) but I decided to make 2 websites in Turkish language for a hobby of mine. Should I buy hosting from a company in Europe or can I still go with Hostgator? I really like Hostgator's package but how much disadvantage would there be in terms of speed? Would people be able to tell by speed whether the server is close or not? Is there a way to test it? All my friends' computers have a speed around 100kb download per second.
View 15 Replies View RelatedHow important is PCI Compliance to you as a hosting provider? Are you compliant now?
Do you intend to be complaint? Also how many thing that just getting a scan from comodo or another scanner makes you compliant?
As far the rules for PCI-DSS state if you store CC's which all hosting companies do if they are using a billing system, i.e MB, WHMCS etc.. You have to be compliant to a fault for a 37 page document with lots and lots of requirements that most don't do and don't know how to do.
Is it worth it to not make the effort and get compliant or risk losing your merchant account and getting on the TMF list and fined $50k?
I am in the process of finding a host for my website (as I am not very happy with the current one).
My statistics shows that most of my visitors are from Europe and Asia and not much from US.
My question is, should I think of a host in Europe or Asia?
does it actually make a lot of difference where is your host located ?
When I talked with my friends who are into computer stuff, they'd say that it is important that the provider that I am about to host my site with, has good ping response so that my site will load faster.
View 14 Replies View RelatedI don't know how some web hosting companies get away with saying they offer 24x7 support but don't. I have come across many companies that all clam the same thing but at the end when it comes down to it they are not there when you need them.
My question is if they have a live chat button on there site and I see there sales team offline, that is an immediate sign they are really not there 24x7. If a person is qualified to manage a server is he/she not qualified to sell a product?
how can a network be monitored if you don't have a staff 24x7?
I work for a company that does business mainly in California but we have people all over the country including Boston and NYC. I'm looking for dedicated servers and found good pricing/service in Chicago but worried about response times for my Cali folks. I'm hosting a non public web app that everyone needs to use so the load is low and response times are not super critical.
Will my users experience noticable latency?
Also people that manage the servers may be in Cali as well. Will they find it fustrating to remote into these windows servers and manage them or will it be acceptable or should I find something closer to california?
What really are the chances of a drive failure in any given year?
I worked in corporate IT departments for 15 years and had RAID on everything even though I rarely saw a drive failure. Out of hundreds of drives one might fail in any given year.
It does look like some folks here have experienced drive failures on dedicated boxes though, so my dilemma is this: If both cost the same am I better off to have a box with no RAID at a good host like theplanet, or have a box WITH raid with one of the value hosts?
I am based in the UK and ideally I want my server based in the UK too. But the best host I've found so far seems to be American.
If most of my users are from the UK, then I don't want the latency to be too high. Or it so insignificant that I don't need to worry?
I was looking at [url] but if someone knows a similar deal in the UK I'd like to hear about it!
I'm receiving this email from the server :
"IMPORTANT: Do not ignore this email.
The hostname (one.icv.ro) resolves to 76.163.193.147. It should resolve to 209.188.81.112. Please be sure to correct /etc/hosts as well as the 'A' entry in zone file for the domain.
Some are all of these problems can be caused by
/etc/resolv.conf being setup incorrectly. Please check this file if you
believe everything else is correct.
You may be able to
automaticly correct this problem by using the ' Add an A entry for your
hostname ' under ' Dns Functions ' in your Web Host Manager"
So everything is working fine ..
I checked the DNS zone and every thing is ok.
but run this on the server :
====================
dig +noall +answer +additional icv.ro NS
icv.ro. 84220 IN NS ns9.ixwebhosting.com.
icv.ro. 84220 IN NS ns10.ixwebhosting.com.
====================
dig +noall +answer +additional icv.ro
icv.ro. 82792 IN A 76.163.193.147
and they are wrong.
strange that the ping is fine.. and is corect ip:
ping icv.ro
PING icv.ro (209.188.81.112) 56(84) bytes of data.
64 bytes from one.icv.ro (209.188.81.112): icmp_seq=1 ttl=64 time=0.060 ms
======================
So my server didn't updated the ns. They are the old ns .. and the new one are
Name Server: ns1.wiredtree.com
Name Server: ns2.wiredtree.com
today i was asked if my server support ruby on the rail. The person said that the rail needs at least 256Mb of free RAM to run it. Is it true?
I checked my server memory by using TOP command and saw that it has less than 10MB of free RAM. My question: Where does it go? I got only 30 sites running and mostly are static site and No proxy.
what eats up memory? What ways can i use to free up my memory?
I'm running out of disk space on /var and it seem /var/cache/logwatch has almost 4GB of space. Can I remove everything inside and uninstall logwatch? How do I remove logwatch from the system and any affect of the system functionality.
DirectAdmin
CentOS4.4
we have a server where we run sites and emails, but now we are going to buy a offsite email solution (based on ms exchange) in order to have our emails running when our web server is down.
But at the momment we run our own dns at our webserver using our own nameservers, in order that our emails keep working during a webserver downtime, we need to host our dns server at another location. So the offsite email company that is based in usa, said to us that they can host our dns at their datacenter in usa.
So i will have a configuration like this:
Webserver >> location: Spain
Mail Server >> location: USA
DNS Server >> location: USA
note: 99% of my website visitors came from Spain
So my question is:
Does it matters in terms of speed/performance having my dns server located in usa?
So in a simple way, will my website will it be fast with the dns located in spain, or having it in usa is exactly the same in terms of speed/performance?
This question is mainly for the client, but anyone is welcome. I am curious how important is phone support when you are looking for a host. Does the host need to have one or not or does it even matter?
Support also includes billing and sales.
We are in the process building a new colocation facility and I wanted to take some input from everyone here. We have most of the infrastructure planning and layout done but were still early on in the construction phase so now is the last chance to get some input. I have two main questions I wanted to ask.
1)When your looking for a colocation facility what things are most important to you?
2)Have you ever wished that datacenters offered something outside the normal things that most providers do.
I am interested as I am sure others are as well in the results. Please also list things you want to see providers that they are missing the boat on now. Please dont mention specific providers and make this a bash session. I think this type of dialoge will benefit all the providers out there.
This was supposed to have a poll but my laptop died before I could post the poll questions
What is most important to you in a dedicated hosting company?
#1 Price
#2 Support
#3 Network
#4 Client User interface
backup from my iptables config files, where is important config files for iptables?
View 2 Replies View RelatedI wonder how it effects to network performance? The network will be faster? How much? The normal routers can choose the best routes too, is it correct?
View 14 Replies View Relatedi have entered in contract with a web hosting compnay and they are providing the cheapest rate.But have no good features..only they are giving 20 gb bandwidth for 15$.So is this good plan.
View 6 Replies View RelatedI'm building a web app that will be both serving ads as well as recording things like impressions and clicks.
Obviously it will have a dedicated server (and will most likely quickly expand in to needing multiple servers) but I'm curious what specs are most important for this sort of thing.
Is processor speed more important? RAM? Hard drive speed?
It won't be heavy so much on the side of server full pages of data (like a normal website) as much as it will be heavy for display ads and recording visitor data.
What this does is amongst others is to add "SHOW USER_STATISTICS"
statement do MySQL. What this does is keep statistics on which users on your mysql machine is spending the most time processing queries.
It is also mentioned here: [url]
If you believe this functionality could be important to our industry you are more than welcome to vote for this or add comments to the following feature request:
[url]
I'm building a web app that will be both serving ads as well as recording things like impressions and clicks.
Obviously it will have a dedicated server (and will most likely quickly expand in to needing multiple servers) but I'm curious what specs are most important for this sort of thing.
Is processor speed more important? RAM? Hard drive speed?
It won't be heavy so much on the side of server full pages of data (like a normal website) as much as it will be heavy for display ads and recording visitor data.
I'll be running a LAMP setup for this and will also be serving actual ad files (images, flash) from a CDN.
I am trying to put a top 10 list together of the most cool scripts around these days. Not only Wordpress, Joomla etc, but perhaps smart scripts that might not be that well known?
Could you help me out by naming what script you have been amazed by recently? I'd actually prefer that this was not hosting related scripts (so, dont just scream WHMCS or CE!! ).
...mods feel free to move if this is not the right forum, wasnt sure myself
If i want to have a video streaming whats the best way?
I mean im filming something at a studio and want this to be live broadcast to the internet through a server, how can this be done?