Myvpshost
Dec 4, 2007Anybody know what's up with myvpshost? Server's up, but Installatron license expired 11/27 and support.myvpshost.com says "License Error: Key file has expired"
View 5 RepliesAnybody know what's up with myvpshost? Server's up, but Installatron license expired 11/27 and support.myvpshost.com says "License Error: Key file has expired"
View 5 RepliesI am a customer of myvpshost.com. My vps is down for 60 hours! I have sent emails. I used tickets. I called them from Turkey. Nobody answered.
I called softlayer, the datacenter provider. They said they cannot help.
I'm extremely worry about my VPS as it hosts 3 important websites to me. I can't let it down like this.
I submitted ticket, email, tried to call the number on your website but it is just an automatic answer.
So please at least let me know what happening? Your website says support 24/7 so where are you in the last 6 hours?
This is my short review of myvpshost.com.
I was member at 1 June 2006 - 15 June 2007
Server: 5/5
Server fast, my uptime is 200+ days before I closed account.
I hosted around 30 site, 10+ site use joomla, 1 joomla site really active.
In the first time I was test the benchmark score is 80.
Support: 4/5
The support is really Full Management, they will do everything that you ask. They also help to convert account from cpanel to DA.
When my site was hacked, they help to find out the problem (someone put script from joomla hole) and they fixed the problem.
The response was fast (around 15 - 30 min the fastest) when working hours (US time), but when I put ticket in night time (day time in my country) they will answer on they working hour time.
Conclusion:
Recommended!
But they only offer one plan, so you can't upgrade your server.
Our vps with myvps host has been down for the last 4 hours. There is no responce to tickets and we are getting worried. I am unable to ping the ip's Our clients are going crazy and there is not much I can do that I can see other than send more support tickets.
View 10 Replies View RelatedWe've been using MyVPSHost without many issues for years now. We use them so much that we've shipped them our own personal hard drive to operate our VPS on. They were always pretty fast and responsively up until recently.
I use cPanel on the VPS and we ran into a licensing issue in which it appears MyVPSHost has installed a server license on our VPS and not a virtual server one (We use cPanel VPS Optimized). You can't access cPanel, WHM, Webmail, etc. due to this error.
I've gotten no response back from MyVPSHost via e-mail, ticket, or phone. Every ring goes straight to voicemail and /dev/null. I've gone as far in desperation as contacting their provider, the name on the cPanel license (FastServers), however since I'm an end-user of a third party they can't help me. I also contacted cPanel who confirmed the machine is probably licensed incorrectly, however since the license wasn't purchased directly from cPanel, they can't help me either...
A quick look on their website reveals a company forum filled with recent complaints, offline servers and no replies from anyone working at the company. Is this an abandoned ship? Susy used to be very quick with everything and now I feel like she was the only person there and she passed away last week because the company isn't saying anything, she's not saying anything... we're just dead in the water.
What's the deal here? And if I get the hard drive back from them... where do I go?