Account Disabled By Dreamhost
Sep 26, 2008
I hosted three domains in dreamhost for at least two years. Several days ago, some guy (registered in one of my websites) complained to dreamhost that I was sending a spam email to him and then Dreamhost disabled my account. I don't even have access to my data now.
The email I sent to that guy was just a regular newsletter of my website. The dreamhost staff Karl said that I should provide proof that users of my website should have confirmation on their registration and I should record their registration IP as well as registration date. Well, my website indeed was designed with such feature. After registration, users will receive a confirmation email on their registration. They should click on a link in the email to activate their account. And we designed the database so that the registration IP and date will be recorded.
However, the dreamhost staff said that not all the fields of IP&date are filled with data, some are blank. Then it must be the problem of our PHP script, not our original purpose, because we designed the database for that.
Now dreamhost disabled my account forever. No response for my emails with questions. No backup for my data that I worked for everyday. I just can't ever believe such a famous hosting provider would act like this. I don't even have a chance to have my data back. I don't even have a chance to correct my PHP script so that the problem will not occur any more.
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Jul 4, 2008
i have disbaled many functions in php.ini settings ! for security!
but i need to use some of the functions for my billing System!
how can i enable all the functions just for an account? or a directory!
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Sep 24, 2009
dreamhost deleted all sites and cancel the account without any notifications!
they just say "Customer agrees to not engage in activities pertaining to Black Hat SEO, Spamdexing, and so-called "Scraper sites."
but i have nothing of that. maybe some mistake have happend and some content was uploaded wrongly... Why not to ask to remove that?
i just have web-site like directory with google adsence and thats all off it!
i can you beleive before the cancelation thay send me a letter that my money that i gave them for next year is happily got!
that a shamely bad guys!
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Oct 23, 2008
I went with the cheapest VPS, no control panel and installed webmin myself (done - saves a quid a month )
I have now setup the virtual domains for multiple domain hosting, to find whilst migrating a website that the current install of php (5.12ish) has --without-mysql
so i got the php install files, went to run ./config to find i'm missing required files
(configure: error: Could not find pcre.h in /usr)
which in turn required more files
the resolution rpms are out of the question too many, I need YUM
yet...
bash: yum: command not found
strange as centos comes with yum i thaught
support is busy, thaught i'd try here
-------------------------------------------------
Me:
Web Designer
Only linux experience prior is Yellow Dog Linux
No prior experience in VPS
VPS:
centos 5
minimum spec
now with webmin
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Feb 7, 2008
Last night MySQL Crashed, and when the guy that I share the server with found out, he simply restarted the server (because he doesnt know any better). I went to check my email this morning and it wasnt connecting, I assumed the pop3 server or exim was in need of a restart, but when I went to restart pop3, this came up:
Attempting to restart cppop
Waiting for cppop to restart.... . . . . . . . . . . finished.
cppop status
couriertcpd is disabled
Service: [cppop] has been disabled by the sys admin
So, I re-enabled cppop (can't imagine why it would have disabled itself) and still nothing, I looked up couriertcpd to re-enable as well, but found nothing about enabling/disabling it on google.
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Jun 29, 2007
My vps managed service has disabled this functions in php.ini :
Code:
exec, shell_exec, system, passthru,popen, virtual, show_source, pclose
I asked them why these disabled and the answer was "because of security reasons" .
So for example a Joomla installation with working RSS needs some of these functions and when I install vary php programs I face some strnge problems that I think it may be from these disabilities .
So my question is could these functions usually be disabled ? and may I delete them from disable_functions of php.ini
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May 20, 2007
I am hosted at EuroVPS from my reseller. I have noticed that my disk space has high usage 150MB whereas real usage should be around 30MB. Then I tried report service which stated disk usage is 30MB and Log report is 120MB. I said no problem let delete those Log files where I bumped to a problem, Log rotation is disabled and there is no X (delete button). In few years I could reach to maximum disk usage and disabilty to upload files and etc..
What to do now? I don't have password for support at EuroVPS since I am not reseller and my reseller isn't replying).
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Oct 15, 2009
Recently your account was utilizing excessive resources and putting load on server, making it unstable. Details are as follows:
A detail of the problem is shown below as:
CPU: 4.34 %
Memory: 0.97 %
Mysql: 4.1 %
My account information:
Disk Space Usage 2642.17 Megabytes
MySQL Disk Space 27.80 Megabytes
Bandwidth (this month) 13591.15 Megabytes
After Lunarpages disabled my index.php file to shut down my site, I transferred my download files to an Online Hard Disk -- Skydrive. With only dozens of IPs per day, the CPU usage will not be excessive.
I don't know if this can solve the problem and let them open my site again. Now with almost two days passed, and still no reply, I get worried.
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Dec 5, 2008
My happiness with Innohosting (as a reseller) has come to a screeching halt when I found they've disabled exec(). This has sunk my plans to use Typo3 and Gallery for a website I'm creating for a client as they use Imagemagick through exec(). Rather than reconfigure them to use gdlib (possible?) instead, I'm inclined to look for a host that allows exec().
I've asked Innohosting about applying the PHP exec_dir patch found here:[url]
And discussed here:[url]
I'm waiting for them to get back to me. I hope it's a solution as Innohosting seem great otherwise.
Failing all else, how many hosts have PHP exec() disabled? Is this common?
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May 13, 2008
i have share account ssh my friends, but my friend had been disable ftp by firewall. how to reopen sevices ftp and remove rules disable ftp.
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Jul 2, 2007
If APF is running, but iptables is not. Will it then even work if it's not in monolythic kernel?
When i check the iptables status, i see: # service iptables status
Firewall is stopped.
Someone is assisting me with security installs on my server, and he told me it's is normal? I thought APF is an iptables based script, so iptables must be enabled?
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Jul 22, 2007
I'm running into a strange problem. I've copied this code from rentyourdot.com and it uses curl and also file_get contents. I keep seeing this:
Warning: include() [function.include]: URL file-access is disabled in the server configuration in
Now i have access to change anything on the server, and both these are set to on in phpinfo.
allow_url_fopen = On
allow_url_include = On
I also have another script that uses file_get_contents to get a remote url and its working fine. Any clue why its even coming up with that error?
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Sep 8, 2007
Recently I had a "falling out" with DreamHost. I had their downtime and everything everyone else experiences, and I was ok with that. I could look past the small problems and love DreamHost for the good things it offered. The good cheap things(Shared Hosting).
I was running a small video blog(externally hosted videos) with WordPress as my street pimp. Everything was going great. It started out slow, as most sites do, but I was really happy to be seeing 1.5-5K unique hits daily. This went on for a good 2 months lovely. I was very satisfied. Well one day I became "Mr Big" and hit 12K in about 10 hours. DreamHost quickly turned my account off, as I was affecting the other sites on the server that I shared. Understandable. Well they eventually referred me to their VPS (dreamhostps.com)and I quickly signed up, thinking I had just solved all my problems.
Haha, what a lying **** she turned out to be. Promising me love and compassion, but only bringing deceit and pain. Spending an extra $25/mo(250 MB/250 MHz guaranteed) I thought I was golden.
Now I cant get 50 uniques an hour without getting a Internal Server Error. WHY DREAMHOST?! WHY MUST YOU HATE ME??
Im currently looking to get away from DH. I cant stand these problems. I need something that can withstand 15K unique hits on a mildly modified WP site serving external videos. What are my options?
I guess I should also include my budget... which isnt much at all. Im not going above $50/mo, but would love to get something around $35-45.
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Oct 31, 2009
I spent an afternoon completely away from computers, and when I got back, I received this email from the Dreamhost Security Bot:
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We have noticed your myacct user causing a large amount of load on the webserver. We also noticed that domains under this user are running outdated web software that may be hackable. Often times when domains get hacked the hackers will launch malicious processes that use a great deal of CPU time and thus increase the load on the machine caused by your user. This does not necessarily mean that your sites are hacked, but they could be. To ensure that your user is not compromised and contributing to server load unnecessarily (and, also not engaging in illegal activity typically associated with these types of hacks) we ask that you review the following and act accordingly.
Comment: so far, so good
Most commonly hacking exploits of this nature occur through known vulnerabilities in outdated copies of web software (blogs, galleries, carts, wikis, forums, CMS scripts, etc.) running under your domains. To secure your sites you should:
1) Update all pre-packaged web software to the most recent versions available from the vendor. The following site can help you determine if you're running a vulnerable version:
[url]
Joomla (v1.5.8) : /home/myacct/disabled site.net/ (OUTDATED!)
I disabled this site six months ago.
Joomla (v1.5.12) : /home/myacct/joomla1512site.com/ (OUTDATED!)
There were three of these
WordPress (v2.8.4) : /home/myacct/wp284site.org/ (OUTDATED!)
There were six of these
- WordPress installations need to be updated to the current release of 2.8.5.
- Joomla installations need to be updated to the respective current secure release: 1.0.15 or 1.5.14.
- Any old/outdated/archive installations that you do not intend to maintain need to be deleted from the server.
The (OUTDATED!) domains above have been disabled by renaming the domain directory to end in "_DISABLED_FOR_POSSIBLE_EXPLOIT__CONTACT_DREAMHOST". Please do not reinstate them until you are ready to immediately upgrade them, or until you have already upgraded them.
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So, nine of my sites were disabled, for a period of four hours, with NO ADVANCE WARNING from Dreamhost.
I send them a response, pointing out that:
1. I run a tripwire program, integrit, on a daily basis. It showed no evidence that any of these sites had been hacked.
2. My access logs showed no increase in activity on this date.
They wrote, "We have noticed your myacct user causing a large amount of load on the webserver." Well, I certainly would like some details on this, but I haven't received any.
Here's part of the response I got:
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In the case of some of the domains that were disabled your softwares were
years out-of-date.
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no. Wordpress 2.8.4 was released August 12, 2009. Joomla 1.5.12 was released July 1, 2009. The only software that was "years" out of date was on two sites that had been disabled by me six months ago.
It's clear that these people are making things up as they go along. All they really had to do was send me a note saying, "Hey, Bob, could you update these Wordpress and Joomla sites sometime in the next few days?"
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Oct 24, 2009
im able to login to root via SU perfectly
One problem: All my old files and folders are owned by ROOT so that means my SU account named XXX cant edit/add/delete anything from my SFTP because of folder/file permission.
Is there anyway my SUDO(wheel) account can still edit these files own by ROOT?
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Aug 7, 2007
is it possible to set the disabled functions list for PHP in apache's HTTPD.conf per virtual host? i want a bunch of functions disabled for everyone except the default host (me).
I tried the php_admin_value way and when i look at phpinfo() it shows that the master is disabled and the local is not disabled (exactly what i want) but they arnt actually enabled for me
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Dec 31, 2007
I have problem with one of our clients, they have disabled network card and of course lost access to windows server. After reboot it looks that it doesn;t auto-start net.
Server is at ovh and there is problem with theirs support (they don;t support windows - or maybe they don;t know how to click on network card at enable).
We have started kvm but it is activated in some virtual network and in network connections is only some "local connection 2" with local address 10.x.x.x
How we can remotly enable/restore network after normal system start ?
Is there any command that we can add to autostart that can enable network, or maybe there is some another way to fix this (change some registry key that network will be activate after restart or sth).
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Dec 15, 2014
We are having an issue with websites randomly getting disabled within our PPA system. There doesn't seem to be any reason why they are getting disabled. Our PPA is not tied to a billing system that would make them shut off. Turning them back on works fine but it shouldn't be just shutting them off.
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Mar 10, 2006
Which is one is better?? MidPhase.com or Dreamhost.. i need lot of bandwidth with fair price.
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Jan 5, 2009
Just read about some deal they're having where they're selling you a domain and 2 years of unlimited bandwidth hosting for 24 dollars or so. Is this legit?
Is quality sacrificed for this kind of pricing?
I'm currently with downtownhost and they are amazing by the way but if it's that cheap, I might be forced to switch.
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Mar 4, 2009
it says domain is already in system. it seems the previous guy was hosting it on dreamhost.
basically they said I can't host this domain, and that i have to pay extra to have it added.
anyway to circumvent this?
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Aug 4, 2005
Does anyone know the path on Dreamhost for ASPELL, or if they have it at all?
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May 16, 2006
i have decide to buy hosting plan on dreamhost with a discount coupon of 24$ per year, i want to know whether this offer is valid for year or for ever.
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Nov 2, 2009
I've been a DreamHost customer for a few years now. I like to remain loyal to one brand, but I just can't stand DreamHost's down times (My website is down as I am writing this). I enjoy their cpanel a lot, and I was wondering if anyone can suggest me a few alternatives. I am currently on shared hosting with over 10+ domains. I read about, ANHosting, BlueHost, and HostGator. I want something fast, and I might even settle for a cheap VPS. However, I don't know how much resources do I use, so we will have to work out the details if I choose a VPS.
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Dec 31, 2005
Your opinions about Dreamhost?
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May 25, 2008
when you sign up for DreamHost account, the billing page says
Promo codes/referrers are for first time customers only. Therefore, if you use one you may not host a domain ever previously hosted with DreamHost on this account.)
I have already used to for $ 97 off coupon for one year, so if i sign up again with new account,
is there any chances to get caught
Let me know if someone has experience
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Nov 27, 2008
My account which was hosted for over a year with DreamHost has been disabled on 25th November without any prior notice or reasonable explanation. They only said:
----
Your account has been disabled for Terms of Service violations.
Specifically, the clause you violated is:
Customer agrees to not engage in activities pertaining to Black Hat SEO, Spamdexing, and so-called "Scraper sites." These can all have a severely detrimental effect on server performance and are not permitted. You must find hosting elsewhere. We will not re-enable your account under any circumstances.
Terri H
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I swear I have never engaged in such activities. I asked them to clarify the action and tell me the problem domain. But they told me nothing about that. Even if I did such things (I swear I didn't), do they have a right to prevent my access to my files and databases? How can I move to a new host without these data?
I have multiple domains on my account and 2 of them is very important to me. One of them have 9000 unique hits per day and brings a good adsense income. I cannot rebuild these websites because they are products of two years effort.
Now I'm begging them to let me access my files and mysql databases but they do not answer my tickets and emails. I lost my bearings and don't know what to do!
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May 3, 2009
I was disturbed by a posting on DreamHosts blog. I try to stay current on hosting news and sometimes it involves looking at others Blogs. This example is not NOT to treat a customer
[url]
Even though the customer contacted the wrong department, this is NOT the way to handle these issues. I have personally received calls on my personal cell phone because they found it on one of the domains I own (whois I assume). I still take the call and work with the customer to resolve. I will never even think about doing this. Your Thoughts?
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Mar 7, 2009
some largeish download file links to test my download speed with. I need some from Bluehost and Dreamhost. If you have a link for another host on the west coast feel free to post it.
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Sep 9, 2008
I have use 2 years in dreamhost and feel good until This month!
Some of my websites becoming slow when visit. some are not!
I write to them and they said they can move my 1 website to another apache, they think maybe problems on apache. BUT after they moved sucessfull, my website is not reachable! and said: bad http-conff etc.
These days are very bad experience with them, today i found they start their unlimited ALL hositng package, i am not sure if this is related with my website was slow.
Acturally, I do not need so big and traffic hosting on DH, i rather to choose a good performance and speed hosting, NOT a oversell hosting company!
I must say: i feel it is ok in past years, but recent i am not happy with their hosting service.
My question: Is there a better hosting company than dreamhost? i need 10g spaces,200-400gb month traffic,can host 3-5 domains.
month charge under 9usd should be more better!
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