It could happen to you too!
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Posted On: Sep 22 2007 04:52 AM
Our sever is not responding to any connections (SSH, http) and .....
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Posted On: Sep 24 2007 12:10 AM
Hello,
You should now see this issue resolved.
I undertand weekend understaffing but this MINOR issue took about 48 hours to resolve.
So if you needd some toy remote linux machine VPSLAND is a bargain but if you do some business stick to reputable hostings.
Would just like to recommend vpsland[dot]com for your VPS Hosting. I ordered my VPS through there very High Tech looking billing system that has a seemless link to their Virtuozzo VPS's as they are both made by Paralells. It then took under 24 hours for my VPS to be setup. I have found no problems with the VPS, the company even assisted with the installing of IonCube Loader for my PHP.
The support is brilliant, LiveSupport is offered and so is ticket support. The support response is very fast and you can reply by email no need to login to a portal or anything. Its so simple to use. They use Kayako for their support, its very reliable and works smoothly.
I have also had completely no downtime caused by VPSLAND and their systems, they have been veyr reliable and I would recommend them to anybody look for a cheap VPS. They also currently have an offer on Doubel Memory on many VPS's aswell as 50% off the first month. THe prices are exptremly competetive.
They are the ideal company if you are either very experienced or if you have no experience of servers at all.
i just bought a vps from vpsland.com today,they setup up my account quickly,i think it will be my good chioce,but two hours later,the server is dead,my god,it just a short time to use,dont know what it will be happen,anyone is using vpsland?
View 14 Replies View RelatedHostGator is the worst hosting company ever. They took my website down in November 2006 without notice because they claimed my site used 11% of the CPU. The support department told me they would send me a .tar file of my site and a mysql export within one week which I told them was unacceptale because the site has paid advertisers (not Google Adsense) and I already had another dedicated server with PEER1 to move the site in question to immediately. After several hours of tying up their phone support, they finally relinquished and put the .tar file in an ftp for me to download. I told them cancel my account immediately and do not bill my credit card again.
OK, I had my site back up in several hours, and thought I was done with them for good, but they have continued to bill my credit card $29.95 per month since the incedent. I have called support and they said I needed to log into CPanel and cancel my account from there, however, they locked me out of Cpanel. I told them I was going to do a chargeback on the fraudulent billing and their representative stated they would file a judgment against me with the credit bureaus if I reversed the charges.
Here we are, now in April 2007 and they are still continuing to bill me for an account they cancelled and I have no recourse at this point but to do a chargeback through Bank of America for the 5 months they have billed me since I have not been on their service.
I have an impeccable credit rating and it is the absolute most dispicable act I've ever seen from an internet company since AOL pulled the same trick on me back in 1995.
I urge anybody reading this to never have any dealings with HostGator or you will seriously regret it.
The Planet used to be great. All the people that made them great left for softlayer.
The Planet support now runs the gamut from mediocre to bad. But their billing policies are atrocious. They add charges to your service without you ordering it. They promise to refund you but don't. And when you cancel, they bill you anyway. When you call, they will admit their mistake. They will claim to refund you, but then don't.
It's a nightmare. So far Softlayer is as good or even better than The Planet used to be.
When you cancel with The Planet, make sure to change your credit card number so they can't charge you. If you are contemplating hosting with them, don't. Everything good you heard about them was true, but only because of the people who left for Softlayer.
I have been with VPS4LESS for quite some time and in the beginning they were quite good, helpful and the service was really good for the price. They had occasional downtime and all but I wasn't complaining as simply you get what you pay for (and I wasn't hosting anything critical back then).
Because I had a few VPSs with them I decided to cancel some as I wasn't using them anymore. I opened a support ticket and next thing I know; they have managed to DELETE MY VPS AND ALL THE BACKUP FILES accidentally and I have lost all my work and web sites stored on that server for good.
I am lost for words now, seriously. How can you misread something this important and CRUCIAL!
Just thought I'd let you all know as you may be tempted for their offers: DON'T DO BUSINESS WITH THEM, THEY WILL LOSE YOUR FILES!
I have had the hardest time contacting pc-core.net and I just wanted to share my experiences with everyone. I ordered a dual-xeon 2.8ghz from pc-core.net last month. The first 20 days of service were fantastic, all of my support issues were handled promptly and with okay results. Afterwords things quickly went downhill. My server disconnected me from SSH about every 1 - 2 minutes. Every attempt I made to contact this company failed; numerous support tickets, 3 phone calls, 10 e-mails (All of which are down by the way. I get mail not sent errors for every one.). After a few days of dealing with this frustration I decided to attempt another support ticket (Don't try their live support system as they apparently never use it.). After many login attempts and a few recover password attempts I found that my account was either suspended or deleted. Just great, because I did not realize I was on a paypal subscription and had just been billed for this server. I immediately attempted every possible means to contact this company for a refund, including the phone number listed on their paypal account (This number doesn't even have an answering machine. I assumed it was because they were tired of hearing all of the complaints their dedicated customers were leaving.). Yesterday I received an e-mail stating my server would now be managed by burst.net. I received no warnings or prior e-mails, it was just spontaneous. After logging in to my burst.net account, another attempt for a refund, I found that my invoice had not been paid. I contacted burst.net's customer service and they confirmed my invoice for this month had not been paid. Awesome! After several days of ripping my hair out and being forced to open a Paypal dispute, which I have found can only be used for tangible products, I am still out $79.95.
View 2 Replies View Relatedthenynoc support is ok for me, and the network speed is alright.
When it comes to downtime, not to mention to the previous downtime, but the recent on may, they had been down for about whole day, i then submit cancellations on may 21, because they required at least 14 days notice.
I just couldn't understand why they shutdown my server before my next payment cycle which is on 12th of June, i thought i had pay for whole month?
I signed up with ANR host on September 5. It was stated in the automated receipt email that "You will receive your account information including username, password, and IP address within 24 hours of the receipt of this email if you are paying by credit card. "
3 days later and no account information email. I contact support with my problem and get no reply (on the website they brag about having 3 hour response time). 2 days later I decide I had enough- I send another email with a request to cancel the account and refund my money (there's a 30 money back guarantee).
Still no reply. I send the request again with a different email provider. Still no reply. 8 days after I initially signed up I finally get an email from something that is not a machine. All the emails I sent were finally answered!! Only not, because it's a one line reply asking me what's my domain name (this after I already gave them my username and email).
I send them my domain name. No reply. I send them another cancellation request, this time complete with my domain name. No reply. It's been 16 days since I requested to cancel this account and it's still hasn't been done yet. Looking at their TOS I see that "It is the Clients Responsibility to secure email confirmation from ANRHost. that account has been cancelled. If the client has not yet received email confirmation of account cancellation, then the account remains active, and you will continue to be invoiced."
cute. They can't be reached by phone/fax/mail, just in case you were wondering.
I signed up with Hawkhost and I'm very pleased so far!
Been talking with Hostdime for quite awhile and just like every other company we find advertising "hard to believe deals" they do this because their service stinks. We pre-paid for ip's so that we could order additional servers without having to purchase individual ip's each time. Ordered a server using a promotion from here and it was deployed same day. Wasn't deployed with the ip's we paid for or working login information. So we have a server that we can't login to, isn't on the ip's we paid ahead of time for, and the 24/7 service they advertise doesn't exist. It's been at least 4 hours now since we submitted our ticket regarding these issues and nothing, so 24/7 is just an advertising word to HostDime, they aren't around 24/7 to resolve issues.
So before you do what I did and jump on board with one of these great deals, keep in mind they do NOT have the service the claim to have.
a friend of mine recommended me this Titahost dedicated server.
Fisrt month: i had like 6 or 7 days of downtime, and whenever i asked about it through the Support Tickets they rarely responded, and when they did, it took like 4 days or so.
Second month: right after i paid for my second month, the server went down again. And this time it went down for good, never came back up. I didnt used one single day of the second month, so i asked for a refund through the Support Ticket, and what they did?
They simply closed the ticket.
In the end, Titahost "took" $120 from me
I've been with them for 3 year or so (I don't even remember, it's been that long). They were OK in the beginning, responded within a reasonable time to open tickets, had a user forum, etc. And, of course, the price was pretty good.
But... either they grew too big or it's their last year of school so they're busy with school projects or whatever.
1. We have email outages almost daily in the past month. They have been sporadic in the past 6 months or so. For 10 days in a row, email had a 1.5-2 hour delay. Vonetwork (VON) standard response: "There was a long queue. It should be normal soon." In the meantime, my customers rely very much on their email and are mad at me for these issues.
Their support ticket is a joke (PerlDesk), it always gives you an error after one submit tickets and one never knows whether they've gone through. VON either responds hours (and I do mean hours) later, or don't respond at all. Most of the time, when one ads a note to their response, they don't follow up at all. I always have to open new tickets just to remind them about my tickets which are still open!
Their forum doesn't exist anymore.
Of course I know you'll tell me "move on, what are you waiting for" - that's exactly what I'm going to do (although it's so damn painful to move all my client's sites) but wanted to warn anyone else who gets lured by vonetwork's low prices. It's very true what they say, you get what you pay for.
writing this post to share with the community my "experience" with VPSLand.I've read a mix of good and bad experiences with this company, and this is just another... I'll let the dialog speak for itself......
View 5 Replies View RelatedI have no previous experience about VPS. I'm on the way up to VPS and looking for the most suitable one for myself.
Can anyone suggest? how do yo u think about vpsland.com?
I've seen nothing but bad reviews for VPSLand ever since I've been here. There have been the occasional good reviews, but those are usually posted by people with poor grammar and spelling and with less than 10 posts. So I got curious, and wondered if VPSLand really is as bad as everyone is saying.
Needless to say, I decided to try them out. They were running a 50% off the first month special which was perfect since I wouldn't be losing too much money in case anything bad happened. I chose the smallest Windows 2003 Virtuozo plan which came out to be $9 for the first month.
VPS was setup within 7 hours of payment. After tinkering around with my VPS, I decided I wanted to switch to 32bit (I was on 64 bit). I sent in a ticket asking for them to switch my OS. They said it was possible and proceeded to do it. After a day, I reminded them about it and within 2 hours they switched the OS.
I've sent in various support and billing tickets for different things and every time it's been resolved within 12 hours. My VPS has been up every time I have checked, but I haven't been monitoring it 24/7. However, every time I've needed it, it's been there. The speeds are pretty decent as well, I've only noticed lag a couple times within the 3 weeks I've been with them so far.
Overall, I'm pretty satisfied with VPSLand. I don't use their support as much since I prefer to learn everything myself so I just use Google to search for what I need and then I do it. Maybe I'm one of the lucky ones, but for the price I'm paying ($18 a month for a 512MB Windows Server 2003 VPS) I'd say it's definitely worth it.
I have been using these guys for about 5 months now. I've never had a network problem with any of my VPS systems I have had with them. Uptime for me has been 100% without any issues.
Technical Support:
Technical Support was A+. Every little problem I had that google couldn't explain right, was solve by their tech support by time I checked my ticket. Not once did they give me a problem or a run around about a problem I had. They fixed it without delays.
Ticket System:
Send a support ticket, expect to get an answer very soon. All my tickets were answered in a timely fashion. Some in just 2-3mins, Talk about quick service.
System Resources:
As everyone knows, a VPS is shared between a dedicated server, and sometimes your VPS will be slowed/dragged depending on the amount of VPS networks setup on a system. My system has 1.5gb ram and I dont even know about the CPU process I have available. I have had no kind of system lag. I almost feel like my VPS is an actual dedicated server sometimes haha.
Long story short, I rate VPSLAND.com a 10/10
its the 5th day, my site and service are down, so i'm writing something about vpsland.
After doing so much hard work i got a good position on all search engines, and day by day im losing my positions only for my poor hosting, cause its down
The Problem began when i told them to upgrade my php version . Well. they did it but after that my site went offline
i couldn't start my vps or mysqld from virtuozzo. Now they fixed the mysqld thing. but the service called "named" is corrupted, so site is still offline. SO thing is like...
If you tell them to solve problem 1 and 2, they will solve the problem 1 and 2, but the new problem will occur ex.problem 5 and 6. they will fix the problem 6 but problem 5 will exist. They will ask you to make backup for thousands time, if you reply them Hello i have all of my backups, they will still ask for your permission and ask for backup. how decent they are.
A few month ago I needed some Windows VPS server and checked out WHT.
Apparently some folks recommended VPSLand and I thought it would be a good choice. Well after a few weeks with them I decided to move to another firm, because their Support is worse then I have ever seen with any hosting company.
It takes days to get an answer and in one occasion i even had to cancel the server since they couldn't get it to work again
Then yesterday one server went offline and after waiting a half day on support I received an email telling me that the server was online since months.
Then the hit today was that they just shut down one of the server cause he would use to much CPU
The thing which puzzles me is that they shut it down without notice and have me, the client, figuring out why i can't login
Long story short. I will move all my server to another company and can only recommend you to stay away from those guys.
I used VPSland.com service for two months (Sep, Oct). Here is the downtime report of my site:
Downtime Duration
2008-10-31 12:39:54 7 Hrs 1 Mins
2008-10-31 7:39:04 4 Hrs 1 Mins
2008-10-30 15:37:22 14 Hrs 2 Mins
2008-10-30 10:36:40 3 Hrs 1 Mins
2008-10-30 5:36:04 3 Hrs 1 Mins
2008-10-30 1:35:16 2 Hrs 1 Mins
2008-10-29 18:33:00 5 Hrs 2 Mins ......
VPSLand has some pretty slick prices. In spite of all the bad stuff said about them I decided to give them a try. I purchased their Windows-EZ Starter Value plan which uses Virtuozzo.
Setup:
- Not too bad, not great. Took a little while.
- Their management panels are in multiple places - not just one centralized dashboard from whence to access all other areas.
General:
- They don't automatically run backups, I had to run the backup myself.
- They didn't tell me not to apply Windows updates so I hosed my slice almost
immediately.
- Apparently my slice was rebooted without me knowing it b/c I had IIS set to manual and when I woke up one day it had stopped. I set it to automatic to avoid this.
- I had all sorts of install and permission issues with SQL Server 2005/08 Express, eventually gave up.
Support:
- Support is generally slow. Takes several hours for a response even if issue is emergency.
I'm not sure how many of these issues are Virtuozzo related and how many are VPSLand. I know I don't like Virtuozzo (call me old school, I want to apply my own patches), so I decided to purchase one of their Xen VPS. I purchased the WindowsXL-1024. Here's my thoughts on that experience thus far:
Setup:
- Took a long time.
General:
- Installed Windows Updates and suddenly couldn't get out to the internet (though I could still RDC in).
- Submitted trouble ticket and they fixed it but didn't tell me how.
- They told me not to apply Windows Updates - wait, I thought thats why I just got a Xen VPS? Waiting for their response.
Support:
- Several hour response time.
Well, its only been a day or so on the Xen VPS, I'll let you know how things go.
i'm thinking to pass to VPSLand. My website has 52'000 views/day and 11'000 visitors/day. I need windows, .net2 and MySQL.
What do you think of them? Their prices are very good and the service looks good too.
In particulare i was interested in the Value plan (29 $/month):
vpsland.com/ezwin.html
Any negative/positive experiences? What about support?
Somebody has a link to a website hosted with them?
They are offering Good Configuration in Good Price.
Any one used they Service? Any reviws?
hours after I ordered, I contact them and they say my payment wasnt recieved.
I checked my email, "Sale transaction has been completed", "Your payment ID xxxxxxxx was successful"
etc.
The payment went through, and they're saying i never paid
I had a server with Ray from colo4jax for several months. The response time were extremely slow (Up to several weeks in some cases). I just want everyone to steer clear of this guy.
I worked for a very reputable company, JWMedia running bored.com and many other websites. We had one server and a backup server with Ray. I also had my personal server which just hosted a few of my websites and development projects.
I parted ways with JWMedia last month, Deciding to do my own thing running my websites. I received an email from Ray stating that JWMedia had a back due balance of $1,000. I directed Ray to the owner, and told him I was no longer working with JWMedia. After a week or so, I noticed my websites were offline on my personal server. Taking my live websites down, and leaving my development projects stranded. I had lost thousands of dollars worth of time.
Ray took my server offline, and notified me that unless I paid the $1,000 back due balance for my employer my server would be wiped clean.
Ofcourse, Not wanting to lose my clients work, My websites and email I paid the bill. I was blackmailed into paying someone elses bill. I'm guessing this is illegal, I'm going to be taking this to small claims now that I have attained all my data off the server.
I just wanted to post this to people who are either with Ray (Be careful, Don't keep live sites here!, Or potential clients)
I noticed he had changed his company name from Colo4Jax to Aeori, I'm guessing there has been some issues in the past, Dealing with Ray is very shady and his business ethics are very disturbing.
Since this epidemic I have moved to TailorMadeServers, Who have been nothing short of excelent. It has been around a month with them and they have very fast response times. They are very very helpful and come highly recommended from me.
our contract is suppose to end by APril 10 but they terminate their services without any notice and on my first week with them our database was corrupted for at least 3 times so i had to back up and upload and at exactly 12AM ph down, we experienced downtime services for so many times.
i am very much disappointed with the way this hosting provider has treated me. I am very patient with them eventhough they gave me very poor service, i still stay with them but despite of it, they terminated the services without any prior notice. I hope that none of our collegues shall experience the same and that is the very reason i am sending this message to serve as a warning to all of us.
Just want to make sure you dont get burnt by ndchost. Not happy with the service I decided to move away from nchost. Before pointing my domain away I sent one of many emails to support and asked them to cancel my services and that I was moving on.
I did this 14 days before the end of the month cycle.. anyway..
The next three months were still billed and I was forced to mention this right here.
I repeatedly sent them a email for a refund because of the cancellation. They have not responded to my emails.
Each time I sent a email a auto ticket did respond.
So there you see, beware of this "company".
I don't know who the heck is running the show over at SITE5.COM But....
I've tried for a few days now to contact their support Dept and have gotten ZERO response from them.
I'm getting free hosting from a friend, who's got a reseller package from these guys. Servers are nice and fast, BUT, my stats are broken. I don't have a flippin' clue how much bandwidth I'm using.
I've contacted support. My host has, zero, zip, nada response.
anyone else noticed this?
Someone needs to tell Site5 to get their act together.
When, after months of efforts, I couldn't get my SiteGround.com account to work my last recourse was to contact my credit card company. With the chargeback complete, SiteGround.com cancelled my account and shut down my website in order to retaliate against me. SiteGround.com is a very mean-spirited company who will pursue you with a sick vigor if they don't get their way (something for nothing.)
You're best bet is to not use SiteGround.com services at all.
I bought 2 shared services from RDosti Hosting.
I send one email to my 670 friends regarding starting of a new yahoo group.
That group was a adult group and email does not contain anything adult content.
R Dosti blocked my both 2 shared services complaining that because i send SPAM thats why they blocked my services.
May i ask sending one email to 670 friends is SPAM enough to block your hosting?
yet another review, yet another VPS burned through because of incompetent sales staff, incompetent DC staff, and even more incompetent network admins.
Since noon, I have been getting alerts off and on that my vps (monitoring, off site support, a few projects) was down. Not a worry, I open a thread here. Now, maybe it's just me, maybe not, but that's not the point. The point is that for 3.5 hours, my VPS with nynoc was down.
Now, I opened a ticket with them about this, giving them the options which were fair:
credit me with a month (reasonable, given my going rate, or the going rate for ANY tech @ hourly rates) and apologize for downtime, or
Refund my $10 credit (overpayment) and I'll find service elsewhere starting Oct. 7th.
Their response? "There was no downtime".
Ok, so they deny downtime, not a surprise, others like to pull the same thing. I show them proof of downtime, to whit, they respond again "There was no downtime".
So, I show them more proof (this time from their own systems). Their response? We're not going to argue, there was no downtime. Immediately after that, they locked my account in WHMCS like little children, and locked me out of my VPS (thankfully I was still able to restart it).
So, is this wrong? nope, not at all. Not UNLESS you're holding someone else's money for services rendered, and refusing to deliver said services.
A bit of an explanation on the 'overpayment' part:
Somehow, when the system created the email subscription link (via paypal), their system created it @ $5.x more than it should be. So, the subscription continued on paying $5 or so more a month , which WHMCS rightfully put in as 'credit'. My thoughts were that I'd let it build up, catch up to a month, and then cancel the subscription, resuming when it was necessary. not a bad idea really.
Now, for the proof here, the same stuff that was shown to them:
Image 1 - From their network and VPS node - shows downtime from approx. noon to approx 3.30
Image 2&3 - My network - same thing
Image 4 - Total downtime today, again , from my network.
So, is it unreasonable to expect individuals reimburse you properly for downtime? Not at all. Consider that the reasonable tech makes $30-50/hr, and 3 hours of sitting and waiting for someone else to come up and deal with the problem, so the tech can resume work. Yeah, that's a bit of a rip off, and it's unrealistic to expect full reimbursement (which I didn't). A month's credit for their screwups is more than reasonable given the amount of time loss.
Is it unreasonable for individuals to expect 'credit' to be paid appropriately? Not at all. Again, if the business didn't want it to be paid appropriately, they should turn it off immediately. If they let it build up, they are responsible for refunding it, in case the customer DOES decide to leave.
This brings us to this:
Is it reasonable for a company to simply 'terminate' service, and lie to the customer because they don't feel like admitting their wrongdoings? Of course no, that's the childish way out.
Taking people's money, early termination of service = theft, no matter how you slice it (and yes, I DID give them a specific termination date if they chose to go that route).
Now, it's back to the grindstone, yet again, trying to find a VPS that is actually respectable, reasonable and well known, while being reasonably priced!
I've used them before and haven't had issues, but recently purchased a $30 server. I paid through paypal and 3 days later still hadn't heard from them. I e-mailed support and billing several times with no response. On the 4th day I put a claim in on paypal. Vectoral responded within 50mins:
* 12/19/2008 11:38 PST - Buyer: I still have not received my server and I've contacted you numerous times about my server and you've failed to respond. If someone e-mails your customer support you respond back. I will take my money elsewhere.
* 12/19/2008 12:29 PST - Seller: The payment is for a service, a dedicated server lease which is also an intangible item and not covered under PP policies, the user was provided with the server but then requested a refund, our TOS states no refunds are possible. This transaction is not covered under the PP buyer protection policy as its a server lease/service/intangible item. Please close case according with the PP policy. Thank you - kind regards, Vectoral Servers - Evrim SAYINKUL
* 12/19/2008 12:29 PST - PayPal: Seller escalated this dispute to a Claim.
" the user was provided with the server but then requested a refund" that line makes me the angriest. They never provided me with my server and haven't responded to ONE support ticket. On top of that they deleted my vectoral login info completely off their site, my e-mail cannot be found.
Their number on [url]is disconnected; also, directory services cannot find them either.
I could careless about $30, but it's ridiculous they won't answer one e-mail, then respond to paypal with details about their TOS.
I'd be VERY careful if you plan on getting a new server through them. It almost feels like they've gone bust or something.
If you have a server through them and wanna cancel because you love me, I'll give the e-mail I used and you can tell them they lost your service because of this. Them losing just one client is worth it to me.