Mochahost.com - VPS Reviews ...

Nov 5, 2009

i have registered on Mochahost.com to Get a VPS, the prices are very good and the Datacenter is " Theplanet.com ". i need your reviews about Mochahost.com if any body is or was a customer on it.

note : they told me that i'll get the VPS after 24 hours is it normal or what?

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MochaHost Experience

Sep 30, 2009

I was looking for a windows reseller plan. I researched lots and found mochahost. They seemed to have a good deal and had all the features I wanted. Anyway, I signed up and immediately requested that they add ClientExec to my account. (Extra $4/month).

After a few hours I received a welcome email and all was good, but no info on ClientExec. I contacted tech support through their chat program (which appears to always be a guy named "Tod"). He told me I needed to open a separate ticket for it. So I did that.

After 24 HOURS, I received a response telling me they generated an invoice that I need to pay. Which I did right away. The response also told me that I needed to re-open the support ticket after I paid for it so they would know to turn on ClientExec for me. The only problem is the ticket was already open.??

I waited about 6 hours and then I contacted "Tod" in tech support again via chat. He told me to open another ticket letting them know I paid, which I did, now 48 HOURS AGO.
No response at all. I contacted "Tod" again right now and he can't help at all. In fact he told me to open another ticket. lol.

I did read some bad stuff about Mochahost, and now Im pretty worried. If I ever need support for my customers I can't wait 48 hours for a response.

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SERVER
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MY SITE:
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