is the support of BuyaVPS Gone ?
I hope they read this message, i don't think that they are aware that their license key has expired for their support suite.
So now all emails are bouncing back....
See it for yourself:
[url]
License Error: Key file has expired
Are they still around? They are not responding to e-mails, not answering tickets, and you have to keep your fingers crossed not to have a serious issue.
I have cancelled my account because of no existent support and constant dowtime and i know many people left in the dark with a non working cpanel and suspended accounts.
Somebody had a answer from them during the last 10 days?
I guess the new Buyavps should be called 3.0 now that it's under AxisHost. I was hoping to be able to report a good experience. Paid my bill(it's cheap so I figured what do I have to lose???) in the last several days I have decided to rebuild the vps and put some non-essential sites to be hosted on it.
Impossible. Before, I had no problems running anything, the only problem was the downtime. Now, no downtime problem, just resource problems. I've tried several different images but all of them have severe resource problems. I know 128mb isn't much, but it should be enough to run apache and mysql without locking up. I know because I do it on other VPS's and was doing it there before Buyavps shut down.
Well, it's a cheap lesson. Stay away from hypervm. I guess that's where the problem lies. I am not going to hassle anymore with it, the time I have spent in vain is worth a lot more than a single month. I haven't bothered even submitting a ticket, and I won't. It isn't worth any more hassles for me.
My VPS doesn't respond, ping returns "TTL expired", console returns "login is disabled", support area returns "License Error: Key file has expired".
My bills are paid... What happened to them? Is there a phone number to call?
E-mail to support@ is bounced.
Its been a for a couple of hours that my VPS is down, I'm not complaining or anything, I really know that Navid left one hell of a mess for them to sort out but I just want to be sure that my VPS is down because of the migration process and not because of something I did.
Anyways I submitted 2 tickets, still no reply. The guys must be busy fixing and moving all these accounts
I did have a chance to really talk with the owner, Navid on the issues I did have and on what was really going on. One of the things I did have trouble was downtime, and I was assured no more of this, and latest news on what was going on.
Some of the new things they're doing
- New support staff, and more
- New servers from DC (Databank?) (which i'll be moved too ;])
- Less or No downtime at all; and total care support
- More support options
and the results are being seen, they immediately solved all my issues hopefully I won't run into them, but dear members who read this, as a owner; I've decided to go sole proprietorship and work sales, support, billing; all from my blackberry and cell phone around the clock, and downtime is the last thing I can have. Currently I have over 125 accounts and being one of the top free hosts, and clients new to the web = lots of questions. So uptime and reliability from a powerful host is needed. I thank BuyAVPS for making the turnarounds and though they've been only for 1 year, they're one of the rare hosts with the right price and great deals.
I must say, they're support team is fabulous and has been helping me out constantly, from installing scripts to great support and now they're offering more support options.
I've been with them for now 3-4 months, or maybe more I've signed up when they started; and they're coming a long way now and soon to be one of the best vps hosts.
Last September, I subscribed to a VPS from buyavps.com to test how WHM and some of our accounts behave if we upgrade from PHP 4 to PHP 5. This was concluded towards early November, but I left the VPS subscription active, thinking later on we might have other cases where I would rather test a server-wide software upgrade in a VPS first.
A couple of months later, in January of this year, I indeed had such a case where I wanted to test something again. After a couple of unsuccessful tries, I opened a support ticket about accessing my VPS, thinking maybe I wrote down a wrong password or whatever.
Imagine my surprise when support told me my VPS account does not exist and asked me whether I have been actually paying for one, then asked me for a transaction ID. This although I had an active subscription at that time, paying monthly for the service.
Actually the subscription just billed again right while support sat on the ticket, writing me this response. After that shock, I went and cancelled the subscription, but I already lost another month's payment. I demanded the money back for a period I was charged for at a time when there was clearly no service any more, plus the period before at the end of which there clearly was no service any more either. Support said they'll forward my ticket to billing, and that was the last I heard.
Still having faith in the company, since it was to my knowledge Tina's company (she was the reason I went with buyavps.com in the first place), I decided to wait for a few weeks for the refund.
After that came months where I forgot about this issue, recently noticing only the e-mails again. Still having faith in Tina, I sent her a PM here on WHT so that she could look into this issue. To which she answered that she sold her part in buyavps.com to another company months ago.
At that point, I sent off another support ticket to buyavps.com, where several people asked the same questions all over again, just to say in the end I am not entitled to any kind of refund. At which I got pissed and told them they stole my money and do I really have to come to a public place to tell the story?
Well here I am - knowing the industry I am not very surprised at how they took my money and provided no service for it. For this, they deserve to be named here and serve as a warning for potential new customers of buyavps.com.
However, I am extremely disappointed in how you can't trust even prominent people of this industry with good reputation any more. I signed up to this service because I trusted the person who ran the company, all payments went to her Paypal account, and at the time this whole fiasco happened she was still (part-)owner of the company. Shrugging it all off is not what I expected.
p.s. I have a number of e-mails for proof and further details if desired, just wanted to keep the size of this post within limits.
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
Do you know any vps that support vpn ?
View 0 Replies View RelatedHow much support should I expect/look for?
If I were to purchase a VPS without cPanel ( or any other panel), what kind supports should I expect from my host?
how common is it in the VPS industry to do custom installs/configurations/updates on request. For example, I don't know how to configure qmail and I will want someone to do this for me. Does this kind of service exist? Is it a standard to be expected or is it fee-based thing?
View 9 Replies View RelatedEverytime I go to hostgators live support my firefox crashes.
This usually happens before I initiate the chat or after.
Does anyone else have this problem?
How many % of hosts have Zip support in PHP?
If you (the replyer) are a web host, tell me if you are supporting. (yes/no)
IMAP Support
Im used DirectAdmin on my primary linux server, i need to IMAP support in php.ini for resolve my ticket import system in "WHMCS" But i dont know how can enable it on DirectAdmin.
Can you help me?
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Need More Power?!PersianWhois.Com
Do you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
GeekStorage's support is awesome. They usually answer within 10 minutes and so far (only been with them for 2 weeks!) they have solved every issue perfectly.
The quality of their support and their attention to detail is the best I have seen in the past 5 years.
I've got give LW some props.
I was at a crossroads on my server running php 4x and needed to be able to run 5 and allow the sites using 4 to still run it. I read about how to do it but would of totally screwed it up.
LW support came to the rescue, installed both the 4 and 5 and now I can select the php version to run from the accounts cpanel.
Took a while to work through it but it's up and running and I'm a happy camper.
That's why I've had my server with them going on 3 years now.
I want to buy a hosting service with following feature
1 SSH
2 SSL
3 Rsync
4 SVN
5 Wordpress, Drupal support ( plan to run multiple wordpress and drupal site in this hosting plan)
6 multiple domain name support in one hosting plan
7 a lot of bandwith
8 great customer support, and low down time
I do some research and have a chat with justhost.com and they seem to support everything i need however, after reading some review seem like they try to force you to update to dedicate server when your bandwidth is up.
We are a web company that currently has a WHM/cPanel server that we manage ourselves. However, we are looking for a service that will be on call for us 24/7 in case something were to go amiss and our technical team was not available to restart services, restart the server or do whatever technical troubleshooting was required to get things back up and running quickly.
View 2 Replies View RelatedFantastico applications are offered almost everywhere, but so far I've only found one web host that dares to provide Fantastico support.
Can anyone here recommend any web hosts that do provide support for the 3rd party applications available through Fantastico's installer?
I am looking for a webhost with a package that supports both ASP.NET *and* Postgres. So far, I have been able to find ones that support one but not the other.
View 8 Replies View RelatedI'm in the process of migrating some stuff to a new VPS. Some things I can do myself, some the provider has offered to help with (Future Host), but there are a number of little issues and tasks that I either don't have the time for, or aren't confident in doing myself.
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I moved a web site over to iweb.com about 4 months ago. I've found them to be quite responsive to simply queries and issues - quite a change from the previous host I might say. Last week I ran an FTP download to perform a backup of all the material. After about 12Mb, the transfer was aborted and I could no longer access the site by FTP, or HTTP and I couldnt get email. The site is not down though as others can access it, but I cannot access it from any computers on my network (PC and mac). I chatted with support and they said they'd have to look into it - this was last Wed (1/14). I still cannot get connected. Further diagnosis from my end leads me to believe that IP was blocked due to the FTP transfer (I was able to duplicate this from a different IP). Apparently, the problem has been escalated to the sysadms but they are swamped and can't get to my problem. I figure unblocking the IP should be an easy quick fix. Perhaps understanding why it happened and how to rectify that will take longer.
My question to the group is, is this level of service normal for iweb.com, and are my expectations of a quick fix unreasonable?
Anyone on Servint vps, is there support tickets system getting slower .
awaiting a responses of nearly 2hours at a time
they say they have 24x7 support,but I have ticket sumbited on 3/10/2009 on their controlpanel,until now,nobody reply,I don't know why.
therir vps & vps controlpancel I very like it,but the support is too... slow
the ticket is :
[url]
Jaguar PC seems to have some aggressive pricing. Can anyone speak to their level of support once you are a customer?
View 2 Replies View RelatedDoes anyone know of any hosting sites that offer support for:
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I don't need a lot of space or bandwidth at all,
I have order VPS from VPSVille UK base data center CPanel 4 VPS plan. i have old VPS server with Cpanel too and i have try to transfer few Accounts from the old one to the new vps from VPSVille.
The sites hosted on the old server are working fine with NO ERRORS OR PROBLEMS!
Some sites have transfered and all work fine like mySQL, mail, viewing images, flash etc. But some of the sites have some errors like [url]can`t connect to database i have transfer the site automatically from WHM transfers option and manyaly creating full backup and then restoring to the new server and all the time i get the same message, the problem is not just with joomla i have problem with [url]forum PHPBB3 forum i have already transfered joomla and phpbb3 site from the old to the new server ( romanticni.com.mk and forum.romanticni.com.mk ) and all works fine on but with the user tehnolog mysql do not work like they should i have.
Additionally i have transfer [url]and on the user account paffi i can`t view any hosted image i have try to upload new images from my HDD not and i can`t view them too, Mysql is working on paffi but i cant view images. when i try to open any image i get this screen: [url]for example
User accounts paffi and tahnolog are hosted on the same old VPS and the bout f them work fine there.
I have try to contact VPSVille support and they just escape from helping me saying like i need to contact my old host because my sites do not work, i need to contact webmaster etc, etc.
I am with slhost from years. But from some days their support is not good, they are not reply on time as they are previously.
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