Due to recent technical issues, your account information in the client center was corrupted and unrecoverable. Therefore, we need you to re-register. Then immediately notify our technical support team with your server IP address(es) AND last payment receipt so we can update your account with the correct server information.
This incident did not effect your server operation. However, once we received your respond, we will then verify the information and bring your server online. We sincerely apologize for this inconvenience caused and we do appreicate your business.
If you have questions, please send us an email http://www.internetvps.com/billing/contact.php
Internet Operation Team.
When I send my contact with the bill & Ip, they answer ...
Have seen their plans recently, very affordable. Am looking to run a test VPS and transfer some domains if they are reliable. Anyone have experience with and can relate their depth of support/backbone/own their own servers/what data centers they go through? Do they offer managed VPS?
From Me to Support I noticed that my inodes are set abnormally low to 200,000 we just upgraded to VPS plan per lunars request at we are at 160,000 on second day of operation on new vps server. From Sarwan singh Jassi to siteadmin(ME) When you reach 200,000 inodes you will need to upgrade to dedicated plan However and Email from the sales guy states the following. We do not force upgrades do to inodes, we just increase your inodes as you need them. Server crashes occur all the time about 1-3 times a month. Do not use lunar
They also run the old 90's upgrade scam, they claim your script utilize high resources for php, mysql.
Their claim
CPU%: 3.15 MEM%: 1.70 MySQL: 0.9 Top Process %CPU 50.0 /usr/bin/php Top Process %CPU 48.0 /usr/bin/php Top Process %CPU 44.0 /usr/bin/php
After fighting with these people telling them that their server is configured incorrectly because we have load tested each and every script and that these scripts are used on 1000's of sites and the traffic we have does NOT warrent the useage they claim we went a head and upgraded per their recommendation.
So we get a brand new vps plan(see complaint above) and on the VPS server our usages look totally normal with proves they don't know what they are doing.
Directly from Pesky Plesk on the second day of getting our upgrade
CPU%: 0.15 MEM%: 0.19 MySQL: 0.2 Top Process %CPU 17.0 /usr/bin/php Top Process %CPU 19.0 /usr/bin/php Top Process %CPU 15.0 /usr/bin/php
They are scammer, we sign up with them and they ask us to submit credit card detail which we do.
Guess what , they use our credit card to purchase server for their own use, we contact them and they ask us to charge back if we wish, I think as they are now no longer need for the server
They are a scammer Scammer and poor DC will suffer a lost becasue I will chargeback all the charges for the server
May I Know is there any way to report this company (I am not in US) cause they must be punish for this issue
I'll tell you my story right now. I got the VPS and they charged me $60. The page didn't even look like a paypal page and I didn't know when I went through the order process that I have been charged. They accepted my payment even though they had the radio button that said first month a dollar. They even didn't have cpanel installed at first! They gave me the email and I had to contact them to install cpanel! They have this stupid contrat thing and they will take you to a collection agency for failure of the billing system that they have. It says DO NOT MAKE PAYMENT! but how can you tell? They are a complete total scam! The vps firewall was dropped for no reason during the morning. I asked why and they left the chat. They have good VPS if you got the extra $59 to cover the beginning.
EuroVPS company received the payment for VPS server and does not give me the settings finding different reasons for that and does not want to refund my money. ORDER #EV20380S Date 28-Mar-2009
That was 11 April when I last received e-mail from them saying that Accounts department would consider possibility of refunding the money to my paypal account.
I saw an offer from BoxVPS that was too good to be true. And in fact it was. It's been nearly a month since I paid for a VPS and still no service. My client login is disabled and they won't respond to requests for service or for a refund.
Simply stated - BoxVPS is a scam. Do not succumb to their offers, no matter how attractive they might seem. This is apparently just another in a long line of scams appearing with startling frequency on WHT. This phenomenom makes it difficult to give new hosts a try.
I am a very diplomatic person and I believe in doing fair business. This is why I've decided to write this post in your forums as well as my own and a few others. I want to share with the world our horrible experience with Server4you.de in hopes of saving the rest of you from their lies.
I am not one to openly bash people online but I feel the need to spare all of you from falling victim to this company!
In order to offer the most stable listening experience to all of you, we needed to add another European server. Doing a little research in Google, we fell on Server4you.de (a German company).
Here is an example of what they promote (in German):
AMD Athlon 64 X2 3400+, DualCore 64 Bit, 1.024 MB DDR2-RAM 1x 160 GB SATA-HDD Betriebssystem: OpenSuSE, Fedora, Ubuntu und Debian Plesk 8.2 - 10 Domains Unbegrenzter Datentransfer (which means unlimited datatransfer) Kostenloser Support per E-Mail und 0800-Hotline
Before hand, we verified with them that the unlimited datatransfer package was accessible for streaming. Most companies don't allow this so it is always the first question to ask. They confirmed that there was no problem at all!
Well, after 2 months of service with them, they are telling us that we must limit our datatransfer to 75GB/day or 2TB/month. You might think that this is already a lot but this is standard for most dedicated servers and this suddenly makes them pretty expensive (even for North-American standards). Note that European bandwidth is known to be significantly cheaper than North-American bandwidth.
This was one of the few times I've had to sign a contract for hosting. So for the next year, I'm stuck paying for cheap/mediocre quality bandwidth that's suddenly not even unmetered anymore! I would walk away from them if I could (contract or no contract, I don't care) but since we're outside Germany, they made us pay for 12 month in advance. So if I want to get anything out of that money, I have no choice to use their low grade bandwidth.
Basically, consider yourself warned! Don't do business with Server4you!
They actually disconnected our servers without warning or even messaging us because we had apparently reached this new bandwidth quota which had never been mentioned in the past!
Yesterday I got a call from addr.com (caller id read AFTERGEN INC. tel: 409-938-0691) The man with the Indian accent of some advised me that my webhosting has been active since 2001 and he said I owe them $750 or so. I told him I haven't hosted with them since 2001. He advised me that they the hosting account has been active since then.
So I tell him that you waited 8 years to call me? He said well "we couldn't get in touch with you at your hotmail account". Yea but still 8 years to call me? He tells me that I didn't cancel hosting with them.
I know for a fact that as soon as you don't renew hosting with addr.com or any other webhosting service, they will give 1 or 2 weeks to pay or they will delete your account. Then I said I won't pay them a dime! He tells me that he can give me a discount. Can you believe this scam? I hang up the phone on them.
SO NOW I OWE $750 to addr.com for past fees and they are claiming that I never cancelled hosting with them and I didn't notify them.
Before I got into web hosting business, I too, searched the whole World Wide Globe for a good web hosting company. And like many fall for some scams and learned from my experiences. Here are some ways you can tell a web host that is not safe. Sign-up Page isn't secure.
Request a server IP to ping. This way you can figure out if the company is on a VPS, Reseller or a computer in someone's apartment [Reverse IP Check]
Unlimited Everything (well back in the day it was part of it until Yahoo decided to go solo) Company website itself goes down.
Can't find any of their representatives online (e.g. forums, blogs).
Doesn't have a Phone Number to reach.
Private Domain Registration (would you really send your money to a unknown company's PO.BOX address?)
Lies to you (e.g. Gives you 1 TB Bandwidth, but if you use up 50 GB and they close your account)
Asks for SSN/EIN for security purposes (hmm... complete B.S)
Doesn't tell you exactly how they protect your data, how secure the server is and so on. Asks for your PayPal Username & Password on their website (also known as phishing) Do a WHOIS Search and check how long they have been on business. (added by maccrazy)
Those are just some of things I found in a scam web host. I am sure there are many, please feel free to share your story and precautions you take.
webhostingpad has terrible service and disconnnects its phones when it has technical issues. Dozens of people have been victimized by this company and lost business thanks to their incompentence. They give all web hosts a bad name--please get the word out!
TagBridge is by far the worst company to get involved with. I purchased a VPS and they said in a support ticket 5 hours after I bought it that it will be setup in a few minutes. 24 hours later I cancel and request a refund and I went with veritynet.. 12 hours later my VPS was made and I still have a cancellation request in place which they ignored. It has been a week now and I'm still attempting to get a refund. Jamie blocked me on MSN to avoid my conversation. I talked to a friend of his and everytime has asks Jamie for a refund jamie doesn't respond. HORRIBLE SUPPORT. Now I have a VPS I have no use for, that of which I canceled 12+ hours before it was even MADE and they refuse to message me back regarding my refund.
This will be posted EVERYWHERE till I get my refund. This business is a scam and I don't want to be involved with it anymore.
DO NOT use TurnkeySites.com or JosephSpencer.com! BOTH are owned by a scammer:
JosephSpencer.com and Turnkeysites.com 1685 H STREET, SUITE 433, 98230 Blaine, Washington United States Phone: 360-303-0369
I WARN ANYONE WHO IS ABOUT TO USE EITHER OF THESE SITES THAT THEY ARE RIP OFFS! The owner, Joseph Spencer, has stolen ALL the content he sells, gives credit to himself, and even locks the content with a license to his name!!
If you do buy content from him, it has been stolen, and there is a chance it will be taken down at ANYTIME. Not only that, but Joseph Spencer plays the "nice" game with you so you purchase one little item. Their is always by coincidence a problem with the item leading to you having to purchase another one of his items or services. He is a COMPLETE scammer!
Look.. Two other pissed off customers:
[url] [url]
My recommendation is to just STAY AWAY from those two websites to avoid legal issues and harassment from Joseph Spencer.
i have hosting at servage.net 2 jrs already and one nice day they decided to delete all data on my account (like 5 gb of data) and 25 websites are gone and 2 developing projects, i didnt had backups for most of them... (80%)..
the most funniest thing is the answer: --------------------------------------------------------- Hello Ivo
We are sorry for the inconvenience caused There was an storage issue which caused the trouble. We have added <b>one month free hosting</b>. Please reupload your data. Thank you.
Kind regards, Nick, Support Servage Hosting -----------------------------------------------------
"ONE MONTH FREE HOSTING!" OMG
so my question would be , how can i sue motherf****s? or what are my options?
please post your experiences here with this scummy hosting that we can assure that this don't happened to anyone again.
I got a email yesterday from a company called clickandbuy.com saying that i signed up for their account and that i authorized AlphaRed to debit the account automatically.
I never gave AlphaRed or this clickandbuy to create or debit any account. Whats their angle on this scam? i don't get it.
I was a customer w/AR back in June for one month. I canceled and got my money refunded because their network was not performing.
yet another review, yet another VPS burned through because of incompetent sales staff, incompetent DC staff, and even more incompetent network admins.
Since noon, I have been getting alerts off and on that my vps (monitoring, off site support, a few projects) was down. Not a worry, I open a thread here. Now, maybe it's just me, maybe not, but that's not the point. The point is that for 3.5 hours, my VPS with nynoc was down.
Now, I opened a ticket with them about this, giving them the options which were fair: credit me with a month (reasonable, given my going rate, or the going rate for ANY tech @ hourly rates) and apologize for downtime, or
Refund my $10 credit (overpayment) and I'll find service elsewhere starting Oct. 7th.
Their response? "There was no downtime".
Ok, so they deny downtime, not a surprise, others like to pull the same thing. I show them proof of downtime, to whit, they respond again "There was no downtime".
So, I show them more proof (this time from their own systems). Their response? We're not going to argue, there was no downtime. Immediately after that, they locked my account in WHMCS like little children, and locked me out of my VPS (thankfully I was still able to restart it).
So, is this wrong? nope, not at all. Not UNLESS you're holding someone else's money for services rendered, and refusing to deliver said services.
A bit of an explanation on the 'overpayment' part: Somehow, when the system created the email subscription link (via paypal), their system created it @ $5.x more than it should be. So, the subscription continued on paying $5 or so more a month , which WHMCS rightfully put in as 'credit'. My thoughts were that I'd let it build up, catch up to a month, and then cancel the subscription, resuming when it was necessary. not a bad idea really.
Now, for the proof here, the same stuff that was shown to them: Image 1 - From their network and VPS node - shows downtime from approx. noon to approx 3.30
Image 2&3 - My network - same thing Image 4 - Total downtime today, again , from my network.
So, is it unreasonable to expect individuals reimburse you properly for downtime? Not at all. Consider that the reasonable tech makes $30-50/hr, and 3 hours of sitting and waiting for someone else to come up and deal with the problem, so the tech can resume work. Yeah, that's a bit of a rip off, and it's unrealistic to expect full reimbursement (which I didn't). A month's credit for their screwups is more than reasonable given the amount of time loss.
Is it unreasonable for individuals to expect 'credit' to be paid appropriately? Not at all. Again, if the business didn't want it to be paid appropriately, they should turn it off immediately. If they let it build up, they are responsible for refunding it, in case the customer DOES decide to leave.
This brings us to this: Is it reasonable for a company to simply 'terminate' service, and lie to the customer because they don't feel like admitting their wrongdoings? Of course no, that's the childish way out.
Taking people's money, early termination of service = theft, no matter how you slice it (and yes, I DID give them a specific termination date if they chose to go that route).
Now, it's back to the grindstone, yet again, trying to find a VPS that is actually respectable, reasonable and well known, while being reasonably priced!
I know the the threads on FumiNet have been closed, but I wanted to share some information AS an actual customer of FumiNet and after getting a little bit more information.
Dawson actually offered to host a non-profit client of mine for free and about 2 weeks after that I was starting a new project and figured I would get a server with him, as he had good prices.
I paid for the server and 2 days later I bought an SSL certificate. All communication was directly with Dawson. Well come about 3 days ago, my 1 year SSL certificate expired (after 30 days), he actually set me up a 30-day free trial certificate.
So, among all the other odd things, I think that is a pretty good piece of evidence that he did something shady. And he caused some serious damage for a non-profit organization...
I want post here about RapidVPS hosting, they host all scam and phishy sites like Hyip. What is Hyip? Here-> [url]
My proof:
ablehyip. com/hyip/ (IP:208.84.144.131) globalmarketsol. org (IP:66.35.79.68) forexco. us/index.php?a=home (IP:66.35.79.37) xlinvestment. us (IP:66.35.79.29) topprofitworld. net (IP:66.35.79.94) real-onlineforex. com (IP:66.35.79.118) fx-88. com (IP:208.84.150.149) marvelpartners. us (IP:66.35.79.68) and so on too many hyip scams, very big list.
All provided IP addresses are rigistered with OrgName: Infinitum Technologies Inc. (RapidVPS) OrgID: INFIN-27 Address: 873 Grand Regency Pte. Address: Suite 201 City: Altamonte Springs StateProv: FL PostalCode: 32714 Country: US
All IP addresses are provided for network: Organization-Org-Name:NVHSERVER Inc network: Organization-Name:Ha Nguyen network: Description-Usage:Internet Service Provider
I have contacted with RapidVPS admin and this guy (name is Rick) never answer my reports, just ignore me, ban me, I'm sure he is owner of all this scam.
I have created account on the RapidVPS forum, and Rick ban me for my first post about hyip scam on their servers, here is proof: [url]
If you wanna ask about this issue, contact Rick directly: rickb@rapidvps.c0m
Guys what you think about this issue or maybe it's normal for all US hosters?
Please your comments.
Thanks for this post reading and your time.
Here is more info about hyip scam: fbi.gov/majcases/fraud/fraudschemes.htm#ponzi sec.gov/answers/ponzi.htm
I am posting here as I did not see any place else to post. I do not think they are window based web hosting. so here it is:
Beware! they say anything to get you to sign up and then you are stuck because there is a $30 cancellation fee plus you have to pay $15 "free" domain that I did not even need!
I went on chat (before purchase and during) and must have asked every which way if unlimited domain meant unlimited website. I even said I wanted to work on a few websites that I already owned domain name for and that is what I would be doing 1st.
apparently their term for websites is "add on". Because I did no use that term, I did not know there was a $15 charge /website per year! I told them that was not what i was told before I signed up. It took me 8 time of asking where was the link explaining this before they finally told me it. I looked all over and could not find this charge in all of their packages and prices. I had to ask again where exactly is this information.
She told me to scroll all the way down to where it says "add on" I asked what is add on? Thats website add on! It does not say web site add on but thats what you are suppose to figure out for your self after you do an extensive search of their website and ask the sale representative who lies to you and tell you can have unlimited websites!
Do not be scammed like I was. fortunately this all took place w/in a 12 hour period so I should be able to cancel on my credit card company. I am sure others have been taken by this deception.
I am back in the hunt for a honest vbullettin and joomla friendly web host provider and allows for at least 10 website on one account and not extra charges for website addition. And will be upfront about any additional charges just to get my site up and running. I been at this for over 2 weeks now. Right back where I started.
I know Brent from HostGator reads here so thought I share this, If you are an Australian you are more than likely getting phishing emails supposedly from Commonwealth Bank (Australia's largest bank). I get about 20 a day to all my email addresses, here's one I got today:
We recorded a payment request from "HostGator -www.hostgator.com- Reseller Web Hosting" to enable the charge of $74.95 on your account.
Because the order was made from an African internet address, we put an Exception Payment on transaction id #POS PAYM7284 motivated by our Geographical Tracking System.
THE PAYMENT IS PENDING FOR THE MOMENT.
If you made this transaction or if you just authorize this payment, please ignore or remove this email message. The transaction will be shown on your monthly statement as "HostGator - Reseller Web Hosting".
If you didn't make this payment and would like to decline the $74.95 billing to your card, please follow the link below to cancel the payment :
Cancel this payment (transaction id #POS PAYM7284)
NOTE: Because email is not a secure form of communication, please do not reply to this email.
I upgraded my hosting to DreamHost PS (http://www.dreamhost.com/hosting-vps.html) about 7 days ago, and after 3 days of evaluation i find no interest about it and decided to downgrade. But they rejected my request saying that the resource is too high, then came the long negotiation. My question now is, would domains parked(not hosted) at dreamhost ate up memory of my PS? Phase 1: Why didn't anyone warn me before the upgrade?
I wrote:
I found a few unreasonable facts about your statement of rejecting my downgrading request: 1. Dreamhost tempted me to upgrade when I was doing fine with share hosting;
2. Dreamhost didn't warn me with any condition or term of any kind, including downgrading would be rejected if memory reach a certain degree;
3. from the facts stated above, this upgrading thing is a total scam.
##comment: The upgrade took only a click of the button.
And their answer:
I'm sorry to hear you feel this way Ruiz. However, your accounts resource usage is above what will work on shared hosting. If we were to move you back, one of two things would begin to happen:
1 - your domains would affect the stability of the web server, slowing down other customers sites, or taking them down completely
2 - your own sites would begin to fail due to the high resource usage.
As such, we can not move you back until you've brought that usage down. However, I can understand why you would feel the way you do. As such, I'm willing to add a $15/mo subsidy to your PS service. What this means, is that the basic 150MB/MHz you have to pay for will be free, all you will need to pay for would be any resources you allocate beyond the first 150MB. If this is alright, let me know and I'll go ahead and add the subsidy to your account.Phase 2: Why my hosting suddenly ate up so much memory?
I said:
I haven't recieved any email mentioning that my domains are using too much resource BEFORE THE UPGRADE for almost ONE WHOLE YEAR, how come suddenly they are? Is it some kind of malfunction or misconfiguration of your PS that causes the problem? If it is, why should I pay for it?
They answered:
It isn't a "sudden" issue. Your sites have been using whatever resources they need for as long as you've been on the PS. It appears you've had spikes as high as 600MB of memory in your usage, and if you look at your graph over the last month: ...
servage.net is Broke down?... NO Dummy! They just changed their business to be SCAM
I am writing this to just let other friends here to be aware of this scam, they used to be host providers and now they've just become SCAM.
So my experience story goes like this:
Some days ago I ordered a 6month plan and paid by VCC, And got an email from them saying that my order is declined due to VCC not charged so I checked the balance of VCC and just knew that my poor little VCC is charged 45$ by this Green Giant named servage, So I let them know asap, I emailed back and told them to re-check and now it is days (5 days actually) that I am sending daily mails to Mr.Servage Scam and All I've gotten to now is nothing (actualy they don't respond anymore) wish they be alive at least (is it war or something running in their country? )
I really got disappointed at them I thought that since they have been in business for some time they can be reliable (at least at selling), However I just wrote back in here to let others know that servage.net is actually broke down or at least changed his hosting business to become a fast reliable scam (perhaps more profitable, who knows?)
All I wanted was a simple sweat hosting plan for my friend.
BTW If any of servage.net staff is here: Hey man that's not necessary to do illegal actions! Let's face it you need money? right? OK just put a donation button in the homepage and take my word on this always some good people exist out there to donate some bucks to you ( I will donate you too ), just don't be like this, this is shame.
I'm thinking over filling a dispute against them right now. Who know perhaps some days they respond back (At least I can re-check my email every day till next 50 years)
SameerHosting has been the biggest mistake I have ever made as far as purchasing a service online is concerned. This fake company and more importantly their Owner/Employee/[Insert Job Title Here] Jordan has been the most nasty, hard to work with, and distasteful person I have ever dealt with in my life. I recommend anyone to stay as far away from this company and child as possible. Below are parts of an initial post of mine at DP Forums. There are so many posts, threads, reviews and this kid and his fake company out there that you shouldn't have any trouble finding out everything that has occurred in the past 1-2 months. Thanks for your time:
I had purchased a dedicated server with this guy not realizing he was a 14 year old kid with a bad temper and poor spelling. I paid for the server and he managed to get into an argument with my tech about something (its in that thread). He then got mad at me and took out his anger on me even though I had no idea anything had happened until after the fact. He involved me in something I had no part in.
I have discussed this guy so many times that I am tired of talking about it but will give you a summary of what recently happened. Jordan pmed me through this forum through one of his other (now banned) accounts. This kid knows he will be banned from most forums and makes a handful of accounts to fall back on. He offered to give me a refund if I tell my tech to stop posting about him. Of course I did what he had asked me to do.
I have been honest and given him far to many chances to make right. Well, he ended up telling me I am no longer getting a refund from him because my tech keeps messing with his servers (which I doubt is actually happening). I am being punished again for something that does not have anything to do with my actions. He has now block me from yahoo messenger,msn messenger, his live chat.
Since I posted this on DP I have been in contact with his legal guardians and they have been no help. Jordan has messaged my Personal Billing details to many of his customers and others along with edited defamatory pictures of someone that is supposed to be myself. That is totally illegal and childish. He did this because I spoke against his scam company and illegal wrongdoings.
If anyone has had bad dealings with this company please post everything that has happened in this thread and also PM me and I can give you the e-mail of the people who take care of him and you can tell them what he has done. He needs to be stopped.
Again, it is very important to post in this thread with information about what he has done to you, the more info the better as these people will possibly listen to me and others.
I joined Hostnine.com affiliates program and within the first two months of pushing their services I had made over 2800 dollars in commissions. Whats the problem you might ask. They don’t pay. They don’t answer their phones and when I went to their forum to ask a question about the affiliate program I was banned in 1 min after asking. I tried online help but the guy who works for online help has alot of excuses. I will make sure everyone knows about this rip off scam so people like me can avoid this company altogether. I’m not the only one who was taken. After I couldn’t get him to answer me in repeated emails i googled hostnine scam and many other ways to see if their we others.
Of course their are, someone he owes 6500 dollars and even employees of his company begging to get paid so they can pay their bills. Their were also customers saying how hostning had canceled their accounts after three months for no reason. Even customers who had canceled and were still being charged via credit card. at the last ticket Ben gabler the owner of the company said that the check has been sent out to my country..
But i didn't send any address for my country. So, how did he get it?
BEWARE! of this company or operation: "Hosting Space for you" are definately crooks and a scam. After they got my yearly subscription, my account was activated for 3 weeks and then it disappeared. I mean LOST, not able to login, sites down, etc...
4 weeks of writing to their support resulting only in one automated reply that I will be contacted soon.
Just wanted to post a quick review on VPSSell.com. This is a 100% horrible company to do business with. We originally chose them to help launch our new GlobalWebX free hosting service, which was supposed to have fully launched by now. They were a new company, but had good prices, and the owner (mdshah) seemed to be active on WHT and cared for his customers. I know what it's like having started several new hosting companies, and I knew that just because a company is new does not mean it is no good.
So, we signed up for a VPS from VPSSell.com. It took a couple of days to setup the server, but once it was up, it ran very well. I had a couple of setup questions for VPSSell.com, and they were very helpful in answering them. All went well, so we purchased a LayeredPanel license, and paid to have LP install it on the server. This took a couple of days, and then we spent some more time painstakingly putting finishing touches on the Website, server configuration, LP configuration, and forum.
On April 29th, I received a notice from VPSSell.com stating the following:
Quote:
VPSSELL Network Maintenance Advisory - Wednesday, April 30th, 2008 -
6AM-10AM EST WINDOW
VPSSELL Network Engineering will be performing maintenance in our
Philadelphia POP during the hours of 6AM and 10PM EST on Wednesday, April
30th, 2008. At this time, VPSSELL Network Engineering will be
performing a significant upgrade to our existing network infrastructure. This
upgrade will involve replacing our core switching equipment, with newer
Cisco™ equipment, and implementing a new network design---allowing for
easier upgrade, higher fault-tolerance,
and extra redundancy. This work is expected to minimally impact on our
client base, however, we like to advise ahead of time when working on
the core of our network. There may be momentary periods of higher than
normal latency while circuits are re-routed, BGP updated/reloaded, or
cabling switched, but there is no overall outage expected.
This maintenance is necessary in order for further growth of the
VPSSELL network, as well as to implement additional redundancy into the
network--including the turn-up of new fiber/transit in the Scranton
facility from XO™ Communications (shortly after this maintenance is
completed).
Regards, VPSSELL Technologies.
Fair enough. Sounds simple and straightforward. Unfortunately, in the mid-afternoon of April 29th, the server went completely down. I was alerted to this by an associate of mine, who was working on configuring the forum at the time. I told him about the maintenance alert, and assured him it should be back up by the next evening (I just assumed the maintenance had started early).
So, the next day, at 10 PM EST, late that evening, the site was still not back up.
Figuring there may have been a few hitches in getting things running, I waited until the next morning (May 1). At this point, many other VPSSell.com users were posting on WHT and mentioning the same problem. None of their servers had come back up, and they (and I) were now very concerned. We contacted the user mdshah on WHT (again, he owns VPSSell.com, and appears to be the only employee) through private message, and heard nothing back. We (I and other VPSSell.com users) tried again and again to get in touch, and still nothing. Finally, on May 2nd, the user mdshah posted the following in a thread on WHT (but he did not reply to any of his customer's PMs!):
Quote:
Someone abused the server & the server got suspended. The data center said that they had sent us abuse alerts but we never received it. When we asked for mail logs they replied that the mail were bounced & we never got alert & the server got suspended. We tried to convince them for 2 days but we couldn't get the server back. Finally, we have ordered for new servers & will setup all VPS accounts in 24 - 48 hrs.
We are not cheating any customers, you will get your services back. We greatly apologize for the inconvenience caused to you.
Some people has opened paypal disputes claiming SERVICE NOT RECEIVED. This is not good as we always tried to provide you our Best services but someone did mess with our business.
Thanks.
Am I incorrect in seeing a problem where the manager/owner of a service has his service go completely down and does not reply to his own customers (many of whom - like me - are paying $50.95 per month for service!) for 3 days??? The server has been down for over 4 days now, and still no promise of a refund. mdshah is also pretty much refusing to cancel anyone's account. I have threatened to sue (and will follow through with this, to recover the $50.95 as well as other damages related to no access to the server, and to cover court costs).
Basically, I can say that VPSSell.com is a scam - and I really recommend you stay away from them. From now on, I will go with trusted companies - who care about their customers.
Another tidbit: [url] - over 9 hours of downtime in late April.
