Servage.net Scam - Be Aware
May 23, 2008
i have hosting at servage.net 2 jrs already and one nice day they decided to delete all data on my account (like 5 gb of data) and 25 websites are gone and 2 developing projects, i didnt had backups for most of them... (80%)..
the most funniest thing is the answer:
---------------------------------------------------------
Hello Ivo
We are sorry for the inconvenience caused
There was an storage issue which caused the trouble. We have added <b>one month free hosting</b>.
Please reupload your data.
Thank you.
Kind regards,
Nick, Support
Servage Hosting
-----------------------------------------------------
"ONE MONTH FREE HOSTING!" OMG
so my question would be , how can i sue motherf****s? or what are my options?
please post your experiences here with this scummy hosting that we can assure that this don't happened to anyone again.
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Oct 24, 2008
servage.net is Broke down?... NO Dummy! They just changed their business to be SCAM
I am writing this to just let other friends here to be aware of this scam, they used to be host providers and now they've just become SCAM.
So my experience story goes like this:
Some days ago I ordered a 6month plan and paid by VCC, And got an email from them saying that my order is declined due to VCC not charged so I checked the balance of VCC and just knew that my poor little VCC is charged 45$ by this Green Giant named servage, So I let them know asap, I emailed back and told them to re-check and now it is days (5 days actually) that I am sending daily mails to Mr.Servage Scam and All I've gotten to now is nothing (actualy they don't respond anymore) wish they be alive at least (is it war or something running in their country? )
I really got disappointed at them I thought that since they have been in business for some time they can be reliable (at least at selling), However I just wrote back in here to let others know that servage.net is actually broke down or at least changed his hosting business to become a fast reliable scam (perhaps more profitable, who knows?)
All I wanted was a simple sweat hosting plan for my friend.
BTW If any of servage.net staff is here: Hey man that's not necessary to do illegal actions! Let's face it you need money? right? OK just put a donation button in the homepage and take my word on this always some good people exist out there to donate some bucks to you ( I will donate you too ), just don't be like this, this is shame.
I'm thinking over filling a dispute against them right now. Who know perhaps some days they respond back (At least I can re-check my email every day till next 50 years)
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May 27, 2008
Xlhost is the most unreliable hosting company. i have one of their windows server . 25.05.2008 at 3 am is shut hang , we call several time to their support but its take to up 3 days . so i really suggest those you are think about the price plz think about the services. cause this company have big camping , but they dont have time to support their customer
aware of xlhost
i relay glad if all of you share their bad experience in hosting company plz share with us. so we can help each others.
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Jan 12, 2009
Today 3 of my shared webhosting servers with them were disconnected.
After investigation in their portal I find out that 3 days ago + 1 hour 3 tickets were created about "your server hosted malware" and now those tickets were auto-processed with 3 servers disconnection in result.
Very strange that I receive "ticket updates" emails today (when disconnection happens) but not recieve "ticket created" emails.
My contact email domain has 2 MXs and widely used and I have no complains for not-delivered emails before.
Currently I'm waiting feedback for my phone call and answers in those tickets asking them to connect back my servers for me to take necessary steps.
But this is very strange approach - to auto-disconnect 3 servers at once only because I didn't receive their 1 email per ticket.
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Mar 9, 2009
Anyone got information about Servage Company ?
I visited their website but I didn't find any information about them, except the price and the features.
Is it a real company ? or just fake ?
How is their servers ?
Uptime ?
Support ?
Do they really let me use the 510 GB & 5010 GB B/W I'll get ?
Or its just a number for getting more customers ?
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Apr 5, 2008
Last week I bought hosting in servage.net .Everything is ok there except one very "small" thing - very often my site during loading breaks down (I get blank page). I three times asked servage for help. It's great that their reaction is very fast but despite their statements that problem is fixed it's again and again my page break down.
is it possible that problem exists because my site is based on Jommla 1.5? I have tried and to use servage auto installer and manually installed joomla.
I have found so many praises about servage that cannot understand why is wrong with my site?
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Mar 14, 2009
Some of servage customers said that Servage offers 1/10 band of that shown.
for examle they offer 5010GB but in real thats 501 GB.
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Aug 13, 2008
Servage is the worst webhosting I have ever hosted with. From continuous cluster problems to stupid billing issues.
When my website is not giving a 404 error there are mysql problems.
This is a hard lesson learnt. I will never recommend or host with them again.
I wired them $90.30 for balance due since July. My banking institution even gave me the reference number and other transaction details. The funds never returned to my account. To this date their dumb billing department cannot locate the payment. When I contact supported they continually gave some cryptic message that is of no help. I forwarded them screenshots of my bank account and even gave the reference numbers provided by my banking instition, still no dice, account suspended.
To add insult to injury they added another period of webhosting to my balance owed so it now totals $180.60 owed and I lost revenue from my search campaigns.
STAY AWAY FROM SERVAGE.NET. THEY ARE NOT WORTH IT.
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Aug 15, 2008
We have been with servage.net for a few months now & have been having lots of issues with emails bouncing, web sites unavailable, very slow, support staff who ignore requests for help etc. etc. etc.
I have posted about them in these forums before.
For the last day the web site they host for us oznotes.net has been "missing", we cant login to cpanel, we have emailed they via the address on there page servage.net & got no reply – but this is typical, they have our money and dont seem to care!
We paid for 12 months hosting in advance
Does anyone know whats happening with them, I rang the TIO – Telecommunications Industry Ombudsman & they cant help with hosting companies.
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Jul 20, 2008
Well I have been using servage.net for 3 months and what a disaster it has been.
They now have got to the point were they are trying to tell me that files that have a date of 2007 are really 2008.
Basically this screen shot
oznotes.net/0-news-20-jul-07.PNG
details that web pages I created are dated 2007 and also the screenshot servage created, yes that is right, they created a screenshot & it is dated 2007 you can see this file & date in my screenshot.
oznotes.net/Screenshot.jpg
is dated 2007.
But I must be a fool, I am putting up with this crap, well not anymore!
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Oct 3, 2008
I bought hosting with Servage, and payed it directly with Paypal, since then 20 hours ago I havent got any email received from them, so I cant login cause I dont have my details! So a support ticket is no option, on there email they do not respond! If you have a presale question they awnser within 20 minutes now Im waiting for 12 hours already. I have tried calling them on their office in Germany, but it isnt the right phonenumber!
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Jul 9, 2008
company for over a month or 2
contacting them (support tickets) is as useless as not!..
their reply is always simply: we checked and nothing at our side! (asking for a clarification simply gets u nothing!)
problem is simply ONLY with ftp uploads!
my line upstream is 256Kbps (32 KB/sec) and down 1Mbps and i was always capable of pushing up to 2.2 GB/day ((i monitor my traffic all the time))
but just recently some weird things started appearing...
before uploads would never go under 27-26 KBs on my FTP client
now it's so normal finding it dropping to 15,10,4,2, 0!
ya a whole 0!
and that's not just for a second or two
it can stay like that for maybe aminute then go up back again!
And upon watching my traffic statistics closely, i found myself pushing at the most 1.6 GB only a day!
another funny thing is that files used to appear AND PARTIALLY in the root directory instead of the desired directory!
so WHAT IS UP!
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Sep 1, 2008
how to use webmail.servage.net befind a corporate firewall wich does not accept https and port 443?
I used cpanelproxy before with my domain so that I could use a subdomain on port 80.
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Nov 22, 2008
I just wanted to forewarn ANY considering signing up with Servage, LOOK ELSEWHERE! They may be cheap, and they may be offshore (the reason I had chosen them), but they are probably the *worst* web host in business today.
I have been a customer with them for 2 years and here is an itemized list of issues with Servage to date (this doesn't include the issues Servage actually resolved):
- 1 month after signup, Servage experienced a DDoS; all their customers lost all their e-mails for a 72 hour period
- 8 TIMES in the past year, I've had to contact their support because my websites PING requests would consistently time out and the pages not load leading me to actually setup an account with SiteUptime (BTW, they NEVER made anything faster, they always would blame me, even on a static HTML site with no more than 2 simultaneous users)
- Servage advertises 99.98% uptime, my results from SiteUptime for the past 6 months has revealed to me that my actual uptime is about 93.1%, this is TERRIBLE, the worst in the industry in my opinion
- a month ago, every site on my Servage account had redirects to porn or spyware: my passwords are always a mix of foreign characters, uppercase, lowercase, numbers and no shorter than 8 characters. Servage tells me to delete all the files myself and change my passwords. They refuse to accept the responsibility that a hacker got into their master control panel
- They are HOLDING MY DOMAIN HOSTAGE! I made the mistake of signing up my main .com (all the others are with GoDaddy) with them since 1 domain was free with hosting for the life of my account. There is NO WAY they allow you to transfer this domain! They only let you DELETE it (then you have to wait for it to expire, backorder, etc. and chance losing your domain)
There are so many more issues that I could go over, but I think I've made my point.
If you're thinking Servage, I'd recommend you stay away!
There ARE other offshore hosts...
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Dec 2, 2008
We've been hacked, again. By we, I mean, many many servage clients as far as I can tell. Unlike past Javascript injections, this time it is much more serious, at least to me anyhow. Here is what I know:
Somehow, someone has gained full access to my (and again, many others) control panel on servage.net.
While on there, they have generously created their own ftp accounts with full access.
Every website I host with servage had a number of files uploaded to them.
These files consisted of one or more .htaccess files that contained a number of rewrites pointing to the other files they uploaded.
The new files were actually cleverly hidden inside other directories where they would go unnoticed. For example, on some of my sites that have forums, they were put into /forum/include/tmp/(bogus files), and in my galleries, put into such directories as /images/photos/(bogus files).
The files themselves are as follows:
a .htaccess file
css.js
keys.txt
links.txt
main.php
texts.txt
and tpl.php
The links.txt file itself is over 1.9mb and contains links to hundreds of other infected SERVAGE hosted websites ( I have checked at least 30 of them in whois.org and found all are hosted at servage).
Here is an example of the links.txt file:
chipandachair.co.uk/language/include/include/topic~3312.html|black break spring
chipandachair.co.uk/language/include/include/topic~1562.html|free exploited black teens
ra4prints.co.uk/inc/forum/style/group~190.html|nudist photographys
ra4prints.co.uk/inc/forum/style/group~3827.html|my nudist links
And so on and so forth.
Keys.txt is a giant list of pornographic phrases and texts.txt is just random phrases in general.
I have contacted servage about this multiple times and have gotten their basic cookie cutter response of please remove the files from all your websites, change all your passwords and delete the new ftp accounts created. I asked them point blank if they've been hacked and they've continued to say no.
If you are a servage customer, make SURE you log into your control panel RIGHT NOW and check to see if new ftp accounts have been created. After that, look at your website statistics and click on DISPLAYED PAGES and look for odd entries like /blabla.html/links?12982.html or some such thing and pay attention to where the link is showing up (What directory) which will help you remove all of the crap someone put on there.
This is very serious guys... as I said, someone had full access to my Control panel. With that, they could enter into any of my sql databases, fully see all the passwords to each database (as servage kindly shows your password to anyone when you click on connection information) not to mention any sensitive customer data I may have had stored in my databases.
This hack also kills your website in a number of ways:
1) It tries to redirect any page on your site to the index.php uploaded to your site which then directs you to porn sites.
2) This hack spams over 3000 links to google every day, coming from your website, leading to sites that are deemed bad by google. This ruins your page rank and your site, as some of mine have since I missed this latest attack for 2 weeks, will go down the drain.
3) WHen someone googles your website, it will come up with tons of porn links. My daughters site was one of the infected ones... she's 9, and when you look up her site it shows that it goes to porn.
let me know if you've been targeted as well and what we, if anything, can do about it. Servage NEEDS to admit they've been hacked, in fact, the damage to my businesses because of their failure to notify my of these events seems like it should be on their shoulders.
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Aug 2, 2008
Lunar pages is a scam
DO NOT USE Lunarpages
From Me to Support I noticed that my inodes are set abnormally low to 200,000 we just upgraded to VPS plan per lunars request at we are at 160,000 on second day of operation on new vps server. From Sarwan singh Jassi to siteadmin(ME) When you reach 200,000 inodes you will need to upgrade to dedicated plan However and Email from the sales guy states the following. We do not force upgrades do to inodes, we just increase your inodes as you need them. Server crashes occur all the time about 1-3 times a month. Do not use lunar
They also run the old 90's upgrade scam, they claim your script utilize high resources for php, mysql.
Their claim
CPU%: 3.15
MEM%: 1.70
MySQL: 0.9
Top Process %CPU 50.0 /usr/bin/php
Top Process %CPU 48.0 /usr/bin/php
Top Process %CPU 44.0 /usr/bin/php
After fighting with these people telling them that their server is configured incorrectly because we have load tested each and every script and that these scripts are used on 1000's of sites and the traffic we have does NOT warrent the useage they claim we went a head and upgraded per their recommendation.
So we get a brand new vps plan(see complaint above) and on the VPS server our usages look totally normal with proves they don't know what they are doing.
Directly from Pesky Plesk on the second day of getting our upgrade
CPU%: 0.15
MEM%: 0.19
MySQL: 0.2
Top Process %CPU 17.0 /usr/bin/php
Top Process %CPU 19.0 /usr/bin/php
Top Process %CPU 15.0 /usr/bin/php
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Oct 18, 2006
They are scammer, we sign up with them and they ask us to submit credit card detail which we do.
Guess what , they use our credit card to purchase server for their own use, we contact them and they ask us to charge back if we wish, I think as they are now no longer need for the server
They are a scammer Scammer and poor DC will suffer a lost becasue I will chargeback all the charges for the server
May I Know is there any way to report this company (I am not in US) cause they must be punish for this issue
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Aug 14, 2007
I'll tell you my story right now. I got the VPS and they charged me $60. The page didn't even look like a paypal page and I didn't know when I went through the order process that I have been charged. They accepted my payment even though they had the radio button that said first month a dollar. They even didn't have cpanel installed at first! They gave me the email and I had to contact them to install cpanel! They have this stupid contrat thing and they will take you to a collection agency for failure of the billing system that they have. It says DO NOT MAKE PAYMENT! but how can you tell? They are a complete total scam! The vps firewall was dropped for no reason during the morning. I asked why and they left the chat. They have good VPS if you got the extra $59 to cover the beginning.
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Apr 16, 2009
EuroVPS company received the payment for VPS server and does not give me the settings finding different reasons for that and does not want to refund my money.
ORDER #EV20380S
Date 28-Mar-2009
That was 11 April when I last received e-mail from them saying that Accounts department would consider possibility of refunding the money to my paypal account.
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Apr 20, 2009
Buy a few days ago the first package in jumplaunch.com.
The charge was for $ 75 but I think I charged $ 110. I went to the bank but the transaction does not appear.I have only 110 dollars less.
jumplaunch is fraud?....
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Oct 4, 2009
I saw an offer from BoxVPS that was too good to be true. And in fact it was. It's been nearly a month since I paid for a VPS and still no service. My client login is disabled and they won't respond to requests for service or for a refund.
Simply stated - BoxVPS is a scam. Do not succumb to their offers, no matter how attractive they might seem. This is apparently just another in a long line of scams appearing with startling frequency on WHT. This phenomenom makes it difficult to give new hosts a try.
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Mar 7, 2008
I am a very diplomatic person and I believe in doing fair business. This is why I've decided to write this post in your forums as well as my own and a few others. I want to share with the world our horrible experience with Server4you.de in hopes of saving the rest of you from their lies.
I am not one to openly bash people online but I feel the need to spare all of you from falling victim to this company!
In order to offer the most stable listening experience to all of you, we needed to add another European server. Doing a little research in Google, we fell on Server4you.de (a German company).
Here is an example of what they promote (in German):
AMD Athlon 64 X2 3400+,
DualCore 64 Bit,
1.024 MB DDR2-RAM
1x 160 GB SATA-HDD
Betriebssystem: OpenSuSE,
Fedora, Ubuntu und Debian
Plesk 8.2 - 10 Domains
Unbegrenzter Datentransfer (which means unlimited datatransfer)
Kostenloser Support per
E-Mail und 0800-Hotline
Before hand, we verified with them that the unlimited datatransfer package was accessible for streaming. Most companies don't allow this so it is always the first question to ask. They confirmed that there was no problem at all!
Well, after 2 months of service with them, they are telling us that we must limit our datatransfer to 75GB/day or 2TB/month. You might think that this is already a lot but this is standard for most dedicated servers and this suddenly makes them pretty expensive (even for North-American standards). Note that European bandwidth is known to be significantly cheaper than North-American bandwidth.
This was one of the few times I've had to sign a contract for hosting. So for the next year, I'm stuck paying for cheap/mediocre quality bandwidth that's suddenly not even unmetered anymore! I would walk away from them if I could (contract or no contract, I don't care) but since we're outside Germany, they made us pay for 12 month in advance. So if I want to get anything out of that money, I have no choice to use their low grade bandwidth.
Basically, consider yourself warned! Don't do business with Server4you!
They actually disconnected our servers without warning or even messaging us because we had apparently reached this new bandwidth quota which had never been mentioned in the past!
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Dec 21, 2008
Yesterday I got a call from addr.com (caller id read AFTERGEN INC. tel: 409-938-0691)
The man with the Indian accent of some advised me that my webhosting has been active since 2001 and he said I owe them $750 or so. I told him I haven't hosted with them since 2001. He advised me that they the hosting account has been active since then.
So I tell him that you waited 8 years to call me? He said well "we couldn't get in touch with you at your hotmail account". Yea but still 8 years to call me? He tells me that I didn't cancel hosting with them.
I know for a fact that as soon as you don't renew hosting with addr.com or any other webhosting service, they will give 1 or 2 weeks to pay or they will delete your account. Then I said I won't pay them a dime! He tells me that he can give me a discount. Can you believe this scam? I hang up the phone on them.
SO NOW I OWE $750 to addr.com for past fees and they are claiming that I never cancelled hosting with them and I didn't notify them.
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Oct 11, 2008
Before I got into web hosting business, I too, searched the whole World Wide Globe for a good web hosting company. And like many fall for some scams and learned from my experiences. Here are some ways you can tell a web host that is not safe.
Sign-up Page isn't secure.
Request a server IP to ping. This way you can figure out if the company is on a VPS, Reseller or a computer in someone's apartment [Reverse IP Check]
Unlimited Everything (well back in the day it was part of it until Yahoo decided to go solo) Company website itself goes down.
Can't find any of their representatives online (e.g. forums, blogs).
Doesn't have a Phone Number to reach.
Private Domain Registration (would you really send your money to a unknown company's PO.BOX address?)
Lies to you (e.g. Gives you 1 TB Bandwidth, but if you use up 50 GB and they close your account)
Asks for SSN/EIN for security purposes (hmm... complete B.S)
Doesn't tell you exactly how they protect your data, how secure the server is and so on.
Asks for your PayPal Username & Password on their website (also known as phishing)
Do a WHOIS Search and check how long they have been on business. (added by maccrazy)
Those are just some of things I found in a scam web host. I am sure there are many, please feel free to share your story and precautions you take.
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Jul 3, 2008
webhostingpad has terrible service and disconnnects its phones when it has technical issues. Dozens of people have been victimized by this company and lost business thanks to their incompentence. They give all web hosts a bad name--please get the word out!
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Aug 11, 2008
For the past 7 months i have a vps.
The first months i had 380mb as i thought that would be enough.
After alot of privvm going sky high and a lack of support i decided to upgrade the ram to 640.
However it is still slow. They say they give 24/7 support but you can wait day's for them to report back.
This is what i get with top if i have disabled almost every service.:
Is this normal?
top - 13:34:06 up 57 min, 1 user, load average: 0.03, 0.03, 0.16
Tasks: 26 total, 1 running, 25 sleeping, 0 stopped, 0 zombie
Cpu(s): 0.0% us, 0.2% sy, 0.0% ni, 99.8% id, 0.0% wa, 0.0% hi, 0.0% si
Mem: 2062764k total, 2045320k used, 17444k free, 59740k buffers
Swap: 4192956k total, 150964k used, 4041992k free, 1071364k cached
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
1 root 16 0 1628 596 516 S 0 0.0 0:00.09 init
20246 root 15 0 1456 392 336 S 0 0.0 0:00.00 courierlogger
20248 root 16 0 1804 608 500 S 0 0.0 0:00.00 authdaemond
20259 root 16 0 4016 1128 832 S 0 0.1 0:00.11 sshd
20268 root 16 0 1804 248 140 S 0 0.0 0:00.00 authdaemond
20269 root 16 0 1804 248 140 S 0 0.0 0:00.00 authdaemond
20324 root 16 0 7448 2752 1136 S 0 0.1 0:00.02 chkservd
20336 root 18 0 1460 304 252 S 0 0.0 0:00.00 courierlogger
20337 root 18 0 1568 488 412 S 0 0.0 0:00.00 couriertcpd
20343 root 22 0 1460 304 252 S 0 0.0 0:00.00 courierlogger
20344 root 18 0 1568 488 412 S 0 0.0 0:00.00 couriertcpd
20349 root 18 0 1460 304 252 S 0 0.0 0:00.00 courierlogger
20350 root 18 0 1568 488 412 S 0 0.0 0:00.00 couriertcpd
20356 root 20 0 1460 304 252 S 0 0.0 0:00.00 courierlogger
20357 root 18 0 1568 488 412 S 0 0.0 0:00.00 couriertcpd
21648 root 16 0 7168 1376 1064 S 0 0.1 0:00.05 pure-ftpd
21651 root 15 0 6704 992 796 S 0 0.0 0:00.00 pure-authd
21925 root 18 0 12324 6784 476 S 0 0.3 0:00.00 cpdavd
21952 root 35 19 9488 5836 1548 S 0 0.3 0:00.22 cpanellogd
21988 root 18 0 4052 804 576 S 0 0.0 0:00.00 saslauthd
22020 root 18 0 1488 396 324 S 0 0.0 0:00.00 portsentry
22168 root 16 0 16424 7476 912 S 0 0.4 0:00.01 cpsrvd-ssl
3626 root 16 0 7056 2288 1840 S 0 0.1 0:00.13 sshd
3695 root 16 0 5436 1468 1192 S 0 0.1 0:00.07 bash
29799 root 16 0 1456 284 212 S 0 0.0 0:00.18 minilogd
8103 root 16 0 1888 952 776 R 0 0.0 0:00.15 top
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Jun 19, 2008
TagBridge is by far the worst company to get involved with. I purchased a VPS and they said in a support ticket 5 hours after I bought it that it will be setup in a few minutes. 24 hours later I cancel and request a refund and I went with veritynet.. 12 hours later my VPS was made and I still have a cancellation request in place which they ignored. It has been a week now and I'm still attempting to get a refund. Jamie blocked me on MSN to avoid my conversation. I talked to a friend of his and everytime has asks Jamie for a refund jamie doesn't respond. HORRIBLE SUPPORT. Now I have a VPS I have no use for, that of which I canceled 12+ hours before it was even MADE and they refuse to message me back regarding my refund.
This will be posted EVERYWHERE till I get my refund. This business is a scam and I don't want to be involved with it anymore.
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Jul 8, 2008
I'm having the very same problems as everyone else, and after a quick google it seems I'm not alone. Servage just keep fogging me off on the support over there dreadful MySql performance.
Getting the same old rubbish as everyone else, we will move you to different server, we will fix your database etc. When will servage stop blaming there customers and step-up admit there is a problem and fix it? The support is fast but there just monkeys repating the same as the last.
I have been with them for 3+ years now, and this will be the last. Just put a request in for a full refund of this years fee's. The 1st year maybe the 2nd there service was excellent, since then its got worse and to a point now where its dam write criminal to charge people for what they offer.
Do your self a favour people stay clear of this company it has wasted alot of my time.
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Jan 19, 2009
I've been a satisfied customer at Servage for several years but the last couple a days is getting a little sweat on my forehead...
I'm not sure but some really weird things is happening at servage right now ....
I've tried to login at my controlpanel in almost a week - several times a day, but are not allowed access at all . Get the message that etiher username,password or captcha is entered wrong... I then try to reset my password etc - and it works all fine until I'm trying to login with the new one...same result - NOT working.
After several non working tries I decide to write them personal emails at sales@servage.net, support@servage.net, reply@servage.net ssf@servage.net (which is the founders private email ), but NO answer .... usually they're really kind and efficient and answers within a few hours, but this time : NO ANSWER .....
This evening I would then try to contact them again, and see on their webpage if I have missed some important email adresses, and I was QUITE surprised to notice that almost ANY of their subpages is leading to a non-existant page - EXCEPT from the order page.... pretty weird, I think
I'm not saying that they're on their way to close down, but it is actually an option if we take a look on the world economy in these days...
I would be glad if other Servage Customers could tell me if it is possible for them to login at their controlpanel at Servage
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Dec 1, 2008
I've used Servage for about 18 months. For most of that time there have been no problems. Then they decided to upgrade the cluster. This happened 3 weeks ago. Since then, there has been a catalogue of problems, mostly centred around a Perl script my site uses to implement a wiki.
The first problem was that they had removed four of the supporting Perl modules used by my Perl script. All of the missing modules are ones you would expect to find on any server that claims to support Perl. They had warned that this might happen (obviously too difficult for them to make sure that the upgraded server has all the Perl modules) so I notified them with a list of missing modules expecting the modules to be restored quickly. It actually took 1 week, during which time their support team tried their best to annoy me by giving responses related to PHP (apparently they'd managed to kill PHP scripting completely) and a non-working link to a list of installed modules (I knew what was installed already).
Having now got the script running, I hit a further problem. Prior to the upgrade the script had run under the "webserver" account. It was now running under the "you" account. This meant it couldn't write to its own data files. I had real trouble getting Servage to understand this one, let alone fix it. Most of their answers were about how to change the ownership of my script, which makes absolutely no difference to the problem. Eventually, after 4 days, they tried to fix the problem. The result was that my website became completely inaccessible. Even the static content was giving a 403 error. Again, it took support a while to understand the problem and about 1.5 days to fix it.
At this point Servage claimed to have fixed all outstanding issues. However, my script was still running under the wrong account. In frustration, I changed the ownership of all the script's data files to "you", which at least got my wiki running again.
However, I now find that people can't upload images to the site. Any attempt to do so produces an error "CGI open of tmpfile: Permission denied".
I've given up. I think my chances of getting Servage to even understand the problem are minimal. I'm not even going to try. I will be moving to another host as soon as possible - probably a VPS. That way I should be able to fix most problems myself.
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Nov 8, 2008
Everytime my site is down, which is about twice a month, i ask Servage and everytime, i get no answer or i get a really late reply.
Today my site has been down 3 hrs, and ive put in 2 support tickets now, and yet im ignored, but they advertise their support time is 30 minutes? How is that an average when i have to wait hours EVERYTIME?
They are really awful for support, hosting is ok for a shared.. i cant wait to move off it.
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