EuroVPS company received the payment for VPS server and does not give me the settings finding different reasons for that and does not want to refund my money.
ORDER #EV20380S
Date 28-Mar-2009
That was 11 April when I last received e-mail from them saying that Accounts department would consider possibility of refunding the money to my paypal account.
I can't access eurovps.com at this time, can anyone please let me know if you have the same problem? I've tried in several computers and nothing.
View 4 Replies View Relatedhigh speed data between Sydney and New York and my VPS. Will be running automated trading software on their Windows VPS. Needs to have high uptime with very few reboots. This is better than running my applications from home.
View 14 Replies View Relatedthe matter is kind of important and i dont want to discuss it in this thread, but i could not find a contact e-mail on the website. only phone numbers. so I know eurovps people are on this site, can one of them pm me and we can get in contact?
View 5 Replies View RelatedI don't want to pre-empt too much but has anyone here succesfully received a refund from EuroVPS?
I was a long time lurker here and see that they seem to get good reviews so I signed up a VPS there. Now I'm not sure it was the right decision. I've asked for a refund and its all gone silence for 2 weeks despite repeated and polite emails as well as phone calls.
Just want to mention that Eurovps is best hosting provider for VPS solution.
Tech support : 10/10
Network : Great speeds to Europe and US
Happy with them.
They only had some problems with network sometimes but it was nothing to do with them.
Just experienced something totally cracy with EuroVPS which I feel I just have to share with the rest of you. I am currentlly looking for a serious VPS provider who isn't just the cheapest offer around but also offer good quality, support and network speed. Based on some comments here, I decided to give EuroVPS a try (among a few others).
In the begining it all went well, I did send them a few questions via email, and got replies quite fast. They wern't perhaps the most friendly replies you have ever seen making me feel they actually cared but rather quite formal, and sometimes they just refered to other people sending me information soon (which didn't happen without me asking again). But overall, it was still very good, which I also told them. Because of this, I decided to sign up for a free VPS trial, which was setup quite fast. So far so good.
Then it all started to go wrong. When connection with Remote Desktop I noticed that the speed I seemd to have wasn't quite as good as I had expected. This doesnt necessarily mean that they are doing anything wrong, but it made me send them a question to their sales address (I simply resonded to a previous mail). I received a reply saying that in order to get any support, I had to log in and use the HSP Complete panel. Perhaps not the nicest reply but still, I can live with that, and did as they said. I received a response that in order to give me any help, I had to send them my root login and password. I was suprised by this, especially as I was asking about network connectivity, and because you normaly wouldn't hand out your login credentials to just anyone. But, as it seeme the be the only way forward, and this was just a trial, I did it. Just a few seconds later, I received an automatic email which contained my text, which ment that the login credential I has just entered via HTTPS had now been sent over the Internet in plain text without encryption. Maybe I am to focused on security, but this handling to me raised some serious concern regarding how things like security were really setup at EuroVPS, and I emailed them asking for an explaination. And then all hell broke loose.
Within an hour, I received email that all my support tickets had been closed. I then received an email that my VPS had been stopped, and finaly one saying that it had been deleted (including any files I might have had there)! Just like that, no prior warning or anything, just bang, deleted. Maybe 30 minutes later, my phone rang and a very hostile and unfriendly guy said he was calling from Greece and that I had a VPS account with them that had just been terminated. Greece I thought, that can't be correct, I signed up for a vPS with a company in the Netherlands? But no, apperantly this is a greek company, just that they happen to host their stuff at EasyNet in the Netherlands.
He then continued to basically tell me to go to hell, and that they didn't want to do business with "people like me". Then he said that as a none paying customer (isn't that the point of a free trial?) I had no right to send questions to their technical support (remember, they were the ones who told me to do it). And then it went on like this, until I ended the call, as I didn't really see any point in being treated like dog **** just because I had made the misstake to evaluate a VPS with them and had sent them a question about network speed.
Even now, a few hours later, I am still upset by all this, but also glad that I hadn't yet signed up as a paying customer (which I was just about to do) before they showed their true face. But still, I am shocked by the way I was treated by EuroVPS and I wouldn't dream of ever doing business with them again, nor recommend them to anyone, despite the fact that the technical aspects of their offerings and their prices seem very good. Paying to be treated like shite...dont think so. I must say that I am also very suprised by this, as I before had gotten a very good impression of EuroVPS and this wasn't really what I expected, especially since it all started out very well.
Just a small note from me about my experiences with EuroVPS, I transferred to them from Siteground Shared Hosting about 1 1/2 years ago, I run a fairly busy vbulletin forum, I say it's 'busy' because siteground said my site was consuming too many resources and they basically gave me 7 days to upgrade to their VPS or they said they would shut my site down, so I promptly transferred to EuroVPS.
The transfer went fairly smoothly and my site was up and running in no time at all, this whole VPS thing was totally new to me so the WHM and Plesk things etc. were like toys at xmas, albeit a bit confusing, naturally I had a few tickets in the beginning asking how this and that worked, their response time was phenomenal, I don't think I have ever had to wait longer than 15 minutes for a response. I have opened a total of 20 tickets so far.
Since then I have had the occasional ticket regarding problems and questions from my side and they have always been polite and have always solved my issues 100%. About 6 months ago there was a bit of an issue with regards to the transfer of my domain name that hadn't gone through from siteground to EuroVPS which caused my site to go down. A few tickets later and we managed to figure out what the problem was between us, believe it or not but EuroVPS actually phoned me at home to apologise for the confusion, in my opinion that is oustanding customer service and damn decent of them to go to all the trouble they went to and then still phone me.
Fantastic guys on their support team and in the Accounts department, I have nothing but praise for them, especially Sam M, Jeff D and Eugene K, thank you guys for top notch support.
i have 5 servers with Eurovps.com since Feb 2008
I must have raised around 60 to 70 tickets with them in last 1 year. 90% of the tickets the response time is less than 3 minutes. Sometimes they take around 5 minutes to reply.
But definitely i get back replies in less than 5 minutes all tickets new and pending.
It feels like they have a huge team which is always online waiting for tickets.
Recently i had problems in server on 31st December night 11pm Indian Time. I sent a ticket surprisingly their ticket reply came back in 2 minutes and again in next 3 minutes the second reply came that the server is again up.
Last week they helped me with one server which had few problems. They reinstalled the server for me and also transfered the accounts and checked each website. One of the website had issues de to mysqli extension not installed. They did it too and completed the entire job very professionally.
They also configured one of the servers for application hosting. The server surely has become 2x faster after Eurovps tuning work on the vps. They also called me on mobile to inform me.
I surely recommend eurovps for someone searching for premium and reliable hosting.
one word of caution dont use bad language with them. The people manning the support team are no nonsense people and will not accept rude language. If you are good with them they will also be good with you.
If others also happy with eurovps support then please feel free to post it here.
All in all their servers are pretty fast due to quality hardware and support also very fast .. complete peace of mind for me with eurovps.
I signed up with them for testing a project of ours, several days ago, nothing..
Emailed tech support this morning, they said they would look into it, 10 hours later, nothing.
A while ago I decided to move to VPS. I did an extensive research and I concluded to EuroVPS. From my experience so far these guys are PROFESSIONALS and really know their job. Their service and technical support are second to none.
View 14 Replies View RelatedI've recently purchased a VPS 250P package from EuroVPS and actually signed up for a two year contract as I respect the company so much however the speeds I've got, since finishing optimising the server, surprise me.
I'm already using a VPS from another dutch company until I move everything over to EuroVPS but the difference in speeds are a little concerning to me.
Please can you guys look at these response times and tell me if they are normal?
Current VPS: Page created in 0.035 seconds with 11 queries.
EuroVPS: Page created in 0.199 seconds with 8 queries.
Both servers are using the same spec, optimisations and PHP cache however my current VPS is using Apache1/PHP5/MySQL5 and with EuroVPS I can't afford to get them to upgrade to version5 so it's running on Apache2/PHP4/MySQL4.
I did get this response from EuroVPS, does it explain the difference in times?
"...we are using enterprise kernels which are slower than standard SMP/UP kernels. The performance of our VPS instances is not as high as some competitors who are using these faster, but smaller kernels.".
Once again, I have the utmost respect for EuroVPS and love their support but would appreciate some opinions on this from you guys.
I am trying to found out is there anybody else having network problems on lease web or on eurovps.
I am on eurovps and from time to time I have a network problem.
I try to do tracert which never completes, and also try to use services like host-tracker to check visibility of the site and usually it is not visible from some locations.
I see that same thing was mentioned before and hmm interesting on the same starting ip
webhostingtalk . com/showthread.php?t=714871
I just moved to eurovps so I am interested in your network status etc...
1 1 ms 1 ms 1 ms IP xxx.xxx.xxx.xxx
2 6 ms 8 ms 7 ms IP xxx.xxx.xxx.xxx
3 7 ms 9 ms 7 ms IP xxx.xxx.xxx.xxx
4 10 ms 18 ms 9 ms IP xxx.xxx.xxx.xxx
5 19 ms 25 ms 20 ms IP xxx.xxx.xxx.xxx
6 * 10 ms 13 ms IP xxx.xxx.xxx.xxx
7 19 ms 22 ms 19 ms IP xxx.xxx.xxx.xxx
8 11 ms 14 ms 19 ms 212.200.17.8
9 22 ms 11 ms 12 ms 212.200.232.89
10 12 ms 11 ms 27 ms 212.200.227.226
11 57 ms 46 ms 44 ms ge-1-1.decix.tcy.fra.de.leaseweb.net [80.81.192.
246]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
I basically bought a HPS Complete VPS hosting account with EuroVPS and i am having problems setting up an email client as no web mail client comes by default with that plan.
I asked the eurovps support team 2-3 times on how to set up MS Outlook as my email client for my domain and they answered the same thing and it's not working.
I was wondering,if anyone of you have HSP Complete VPS hosting account with euroVPS and is there anyway to have webmail.
As per there documentation,i am using the following:
username: user
email:user@mydomain.com
smtp&pop3: mail.mydomain.com
smtp port: 25
pop port: 110
Selected to use authentication for outgoing server and checked the option to use same authentication method as incoming server,
Deselected SPA authentication scheme
I did everything as per the documentation they sent me but it's not working,
I found EuroVPS before I found this forum but when I went to their website I couldn't find anything on their Terms of Service. Do they allow adult content and what are their privacy terms?
View 2 Replies View RelatedLunar pages is a scam
DO NOT USE Lunarpages
From Me to Support I noticed that my inodes are set abnormally low to 200,000 we just upgraded to VPS plan per lunars request at we are at 160,000 on second day of operation on new vps server. From Sarwan singh Jassi to siteadmin(ME) When you reach 200,000 inodes you will need to upgrade to dedicated plan However and Email from the sales guy states the following. We do not force upgrades do to inodes, we just increase your inodes as you need them. Server crashes occur all the time about 1-3 times a month. Do not use lunar
They also run the old 90's upgrade scam, they claim your script utilize high resources for php, mysql.
Their claim
CPU%: 3.15
MEM%: 1.70
MySQL: 0.9
Top Process %CPU 50.0 /usr/bin/php
Top Process %CPU 48.0 /usr/bin/php
Top Process %CPU 44.0 /usr/bin/php
After fighting with these people telling them that their server is configured incorrectly because we have load tested each and every script and that these scripts are used on 1000's of sites and the traffic we have does NOT warrent the useage they claim we went a head and upgraded per their recommendation.
So we get a brand new vps plan(see complaint above) and on the VPS server our usages look totally normal with proves they don't know what they are doing.
Directly from Pesky Plesk on the second day of getting our upgrade
CPU%: 0.15
MEM%: 0.19
MySQL: 0.2
Top Process %CPU 17.0 /usr/bin/php
Top Process %CPU 19.0 /usr/bin/php
Top Process %CPU 15.0 /usr/bin/php
They are scammer, we sign up with them and they ask us to submit credit card detail which we do.
Guess what , they use our credit card to purchase server for their own use, we contact them and they ask us to charge back if we wish, I think as they are now no longer need for the server
They are a scammer Scammer and poor DC will suffer a lost becasue I will chargeback all the charges for the server
May I Know is there any way to report this company (I am not in US) cause they must be punish for this issue
I'll tell you my story right now. I got the VPS and they charged me $60. The page didn't even look like a paypal page and I didn't know when I went through the order process that I have been charged. They accepted my payment even though they had the radio button that said first month a dollar. They even didn't have cpanel installed at first! They gave me the email and I had to contact them to install cpanel! They have this stupid contrat thing and they will take you to a collection agency for failure of the billing system that they have. It says DO NOT MAKE PAYMENT! but how can you tell? They are a complete total scam! The vps firewall was dropped for no reason during the morning. I asked why and they left the chat. They have good VPS if you got the extra $59 to cover the beginning.
View 14 Replies View RelatedBuy a few days ago the first package in jumplaunch.com.
The charge was for $ 75 but I think I charged $ 110. I went to the bank but the transaction does not appear.I have only 110 dollars less.
jumplaunch is fraud?....
I saw an offer from BoxVPS that was too good to be true. And in fact it was. It's been nearly a month since I paid for a VPS and still no service. My client login is disabled and they won't respond to requests for service or for a refund.
Simply stated - BoxVPS is a scam. Do not succumb to their offers, no matter how attractive they might seem. This is apparently just another in a long line of scams appearing with startling frequency on WHT. This phenomenom makes it difficult to give new hosts a try.
I am a very diplomatic person and I believe in doing fair business. This is why I've decided to write this post in your forums as well as my own and a few others. I want to share with the world our horrible experience with Server4you.de in hopes of saving the rest of you from their lies.
I am not one to openly bash people online but I feel the need to spare all of you from falling victim to this company!
In order to offer the most stable listening experience to all of you, we needed to add another European server. Doing a little research in Google, we fell on Server4you.de (a German company).
Here is an example of what they promote (in German):
AMD Athlon 64 X2 3400+,
DualCore 64 Bit,
1.024 MB DDR2-RAM
1x 160 GB SATA-HDD
Betriebssystem: OpenSuSE,
Fedora, Ubuntu und Debian
Plesk 8.2 - 10 Domains
Unbegrenzter Datentransfer (which means unlimited datatransfer)
Kostenloser Support per
E-Mail und 0800-Hotline
Before hand, we verified with them that the unlimited datatransfer package was accessible for streaming. Most companies don't allow this so it is always the first question to ask. They confirmed that there was no problem at all!
Well, after 2 months of service with them, they are telling us that we must limit our datatransfer to 75GB/day or 2TB/month. You might think that this is already a lot but this is standard for most dedicated servers and this suddenly makes them pretty expensive (even for North-American standards). Note that European bandwidth is known to be significantly cheaper than North-American bandwidth.
This was one of the few times I've had to sign a contract for hosting. So for the next year, I'm stuck paying for cheap/mediocre quality bandwidth that's suddenly not even unmetered anymore! I would walk away from them if I could (contract or no contract, I don't care) but since we're outside Germany, they made us pay for 12 month in advance. So if I want to get anything out of that money, I have no choice to use their low grade bandwidth.
Basically, consider yourself warned! Don't do business with Server4you!
They actually disconnected our servers without warning or even messaging us because we had apparently reached this new bandwidth quota which had never been mentioned in the past!
Yesterday I got a call from addr.com (caller id read AFTERGEN INC. tel: 409-938-0691)
The man with the Indian accent of some advised me that my webhosting has been active since 2001 and he said I owe them $750 or so. I told him I haven't hosted with them since 2001. He advised me that they the hosting account has been active since then.
So I tell him that you waited 8 years to call me? He said well "we couldn't get in touch with you at your hotmail account". Yea but still 8 years to call me? He tells me that I didn't cancel hosting with them.
I know for a fact that as soon as you don't renew hosting with addr.com or any other webhosting service, they will give 1 or 2 weeks to pay or they will delete your account. Then I said I won't pay them a dime! He tells me that he can give me a discount. Can you believe this scam? I hang up the phone on them.
SO NOW I OWE $750 to addr.com for past fees and they are claiming that I never cancelled hosting with them and I didn't notify them.
Before I got into web hosting business, I too, searched the whole World Wide Globe for a good web hosting company. And like many fall for some scams and learned from my experiences. Here are some ways you can tell a web host that is not safe.
Sign-up Page isn't secure.
Request a server IP to ping. This way you can figure out if the company is on a VPS, Reseller or a computer in someone's apartment [Reverse IP Check]
Unlimited Everything (well back in the day it was part of it until Yahoo decided to go solo) Company website itself goes down.
Can't find any of their representatives online (e.g. forums, blogs).
Doesn't have a Phone Number to reach.
Private Domain Registration (would you really send your money to a unknown company's PO.BOX address?)
Lies to you (e.g. Gives you 1 TB Bandwidth, but if you use up 50 GB and they close your account)
Asks for SSN/EIN for security purposes (hmm... complete B.S)
Doesn't tell you exactly how they protect your data, how secure the server is and so on.
Asks for your PayPal Username & Password on their website (also known as phishing)
Do a WHOIS Search and check how long they have been on business. (added by maccrazy)
Those are just some of things I found in a scam web host. I am sure there are many, please feel free to share your story and precautions you take.
webhostingpad has terrible service and disconnnects its phones when it has technical issues. Dozens of people have been victimized by this company and lost business thanks to their incompentence. They give all web hosts a bad name--please get the word out!
View 14 Replies View RelatedFor the past 7 months i have a vps.
The first months i had 380mb as i thought that would be enough.
After alot of privvm going sky high and a lack of support i decided to upgrade the ram to 640.
However it is still slow. They say they give 24/7 support but you can wait day's for them to report back.
This is what i get with top if i have disabled almost every service.:
Is this normal?
top - 13:34:06 up 57 min, 1 user, load average: 0.03, 0.03, 0.16
Tasks: 26 total, 1 running, 25 sleeping, 0 stopped, 0 zombie
Cpu(s): 0.0% us, 0.2% sy, 0.0% ni, 99.8% id, 0.0% wa, 0.0% hi, 0.0% si
Mem: 2062764k total, 2045320k used, 17444k free, 59740k buffers
Swap: 4192956k total, 150964k used, 4041992k free, 1071364k cached
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
1 root 16 0 1628 596 516 S 0 0.0 0:00.09 init
20246 root 15 0 1456 392 336 S 0 0.0 0:00.00 courierlogger
20248 root 16 0 1804 608 500 S 0 0.0 0:00.00 authdaemond
20259 root 16 0 4016 1128 832 S 0 0.1 0:00.11 sshd
20268 root 16 0 1804 248 140 S 0 0.0 0:00.00 authdaemond
20269 root 16 0 1804 248 140 S 0 0.0 0:00.00 authdaemond
20324 root 16 0 7448 2752 1136 S 0 0.1 0:00.02 chkservd
20336 root 18 0 1460 304 252 S 0 0.0 0:00.00 courierlogger
20337 root 18 0 1568 488 412 S 0 0.0 0:00.00 couriertcpd
20343 root 22 0 1460 304 252 S 0 0.0 0:00.00 courierlogger
20344 root 18 0 1568 488 412 S 0 0.0 0:00.00 couriertcpd
20349 root 18 0 1460 304 252 S 0 0.0 0:00.00 courierlogger
20350 root 18 0 1568 488 412 S 0 0.0 0:00.00 couriertcpd
20356 root 20 0 1460 304 252 S 0 0.0 0:00.00 courierlogger
20357 root 18 0 1568 488 412 S 0 0.0 0:00.00 couriertcpd
21648 root 16 0 7168 1376 1064 S 0 0.1 0:00.05 pure-ftpd
21651 root 15 0 6704 992 796 S 0 0.0 0:00.00 pure-authd
21925 root 18 0 12324 6784 476 S 0 0.3 0:00.00 cpdavd
21952 root 35 19 9488 5836 1548 S 0 0.3 0:00.22 cpanellogd
21988 root 18 0 4052 804 576 S 0 0.0 0:00.00 saslauthd
22020 root 18 0 1488 396 324 S 0 0.0 0:00.00 portsentry
22168 root 16 0 16424 7476 912 S 0 0.4 0:00.01 cpsrvd-ssl
3626 root 16 0 7056 2288 1840 S 0 0.1 0:00.13 sshd
3695 root 16 0 5436 1468 1192 S 0 0.1 0:00.07 bash
29799 root 16 0 1456 284 212 S 0 0.0 0:00.18 minilogd
8103 root 16 0 1888 952 776 R 0 0.0 0:00.15 top
TagBridge is by far the worst company to get involved with. I purchased a VPS and they said in a support ticket 5 hours after I bought it that it will be setup in a few minutes. 24 hours later I cancel and request a refund and I went with veritynet.. 12 hours later my VPS was made and I still have a cancellation request in place which they ignored. It has been a week now and I'm still attempting to get a refund. Jamie blocked me on MSN to avoid my conversation. I talked to a friend of his and everytime has asks Jamie for a refund jamie doesn't respond. HORRIBLE SUPPORT. Now I have a VPS I have no use for, that of which I canceled 12+ hours before it was even MADE and they refuse to message me back regarding my refund.
This will be posted EVERYWHERE till I get my refund. This business is a scam and I don't want to be involved with it anymore.
I registered an VPS with internetvps.com , but now cannot login.
(My domain : http://whois.domaintools.com/daugau.net)
See their annoucement:
Dear customers,
Due to recent technical issues, your account information in the client center was corrupted and unrecoverable. Therefore, we need you to re-register. Then immediately notify our technical support team with your server IP address(es) AND last payment receipt so we can update your account with the correct server information.
This incident did not effect your server operation. However, once we received your respond, we will then verify the information and bring your server online. We sincerely apologize for this inconvenience caused and we do appreicate your business.
If you have questions, please send us an email http://www.internetvps.com/billing/contact.php
Internet Operation Team.
When I send my contact with the bill & Ip, they answer ...
has anyone purchased a server from the op and received it yet?
View 14 Replies View RelatedDO NOT use TurnkeySites.com or JosephSpencer.com! BOTH are owned by a scammer:
JosephSpencer.com and Turnkeysites.com
1685 H STREET, SUITE 433, 98230
Blaine, Washington
United States
Phone: 360-303-0369
I WARN ANYONE WHO IS ABOUT TO USE EITHER OF THESE SITES THAT THEY ARE RIP OFFS! The owner, Joseph Spencer, has stolen ALL the content he sells, gives credit to himself, and even locks the content with a license to his name!!
If you do buy content from him, it has been stolen, and there is a chance it will be taken down at ANYTIME. Not only that, but Joseph Spencer plays the "nice" game with you so you purchase one little item. Their is always by coincidence a problem with the item leading to you having to purchase another one of his items or services. He is a COMPLETE scammer!
Look.. Two other pissed off customers:
[url]
[url]
My recommendation is to just STAY AWAY from those two websites to avoid legal issues and harassment from Joseph Spencer.
i have hosting at servage.net 2 jrs already and one nice day they decided to delete all data on my account (like 5 gb of data) and 25 websites are gone and 2 developing projects, i didnt had backups for most of them... (80%)..
the most funniest thing is the answer:
---------------------------------------------------------
Hello Ivo
We are sorry for the inconvenience caused
There was an storage issue which caused the trouble. We have added <b>one month free hosting</b>.
Please reupload your data.
Thank you.
Kind regards,
Nick, Support
Servage Hosting
-----------------------------------------------------
"ONE MONTH FREE HOSTING!" OMG
so my question would be , how can i sue motherf****s? or what are my options?
please post your experiences here with this scummy hosting that we can assure that this don't happened to anyone again.
I got a email yesterday from a company called clickandbuy.com saying that i signed up for their account and that i authorized AlphaRed to debit the account automatically.
I never gave AlphaRed or this clickandbuy to create or debit any account. Whats their angle on this scam? i don't get it.
I was a customer w/AR back in June for one month. I canceled and got my money refunded because their network was not performing.