Thenynoc.com = Scam - BEWARE

yet another review, yet another VPS burned through because of incompetent sales staff, incompetent DC staff, and even more incompetent network admins.

Since noon, I have been getting alerts off and on that my vps (monitoring, off site support, a few projects) was down. Not a worry, I open a thread here. Now, maybe it's just me, maybe not, but that's not the point. The point is that for 3.5 hours, my VPS with nynoc was down.

Now, I opened a ticket with them about this, giving them the options which were fair:
credit me with a month (reasonable, given my going rate, or the going rate for ANY tech @ hourly rates) and apologize for downtime, or

Refund my $10 credit (overpayment) and I'll find service elsewhere starting Oct. 7th.

Their response? "There was no downtime".

Ok, so they deny downtime, not a surprise, others like to pull the same thing. I show them proof of downtime, to whit, they respond again "There was no downtime".

So, I show them more proof (this time from their own systems). Their response? We're not going to argue, there was no downtime. Immediately after that, they locked my account in WHMCS like little children, and locked me out of my VPS (thankfully I was still able to restart it).

So, is this wrong? nope, not at all. Not UNLESS you're holding someone else's money for services rendered, and refusing to deliver said services.

A bit of an explanation on the 'overpayment' part:
Somehow, when the system created the email subscription link (via paypal), their system created it @ $5.x more than it should be. So, the subscription continued on paying $5 or so more a month , which WHMCS rightfully put in as 'credit'. My thoughts were that I'd let it build up, catch up to a month, and then cancel the subscription, resuming when it was necessary. not a bad idea really.

Now, for the proof here, the same stuff that was shown to them:
Image 1 - From their network and VPS node - shows downtime from approx. noon to approx 3.30

Image 2&3 - My network - same thing
Image 4 - Total downtime today, again , from my network.

So, is it unreasonable to expect individuals reimburse you properly for downtime? Not at all. Consider that the reasonable tech makes $30-50/hr, and 3 hours of sitting and waiting for someone else to come up and deal with the problem, so the tech can resume work. Yeah, that's a bit of a rip off, and it's unrealistic to expect full reimbursement (which I didn't). A month's credit for their screwups is more than reasonable given the amount of time loss.

Is it unreasonable for individuals to expect 'credit' to be paid appropriately? Not at all. Again, if the business didn't want it to be paid appropriately, they should turn it off immediately. If they let it build up, they are responsible for refunding it, in case the customer DOES decide to leave.

This brings us to this:
Is it reasonable for a company to simply 'terminate' service, and lie to the customer because they don't feel like admitting their wrongdoings? Of course no, that's the childish way out.

Taking people's money, early termination of service = theft, no matter how you slice it (and yes, I DID give them a specific termination date if they chose to go that route).

Now, it's back to the grindstone, yet again, trying to find a VPS that is actually respectable, reasonable and well known, while being reasonably priced!