Server Outage At Network Solutions
Aug 16, 2008
I'm kind of annoyed. Not so much the server outage; I know those happen.
What is annoying me is the inability to get anyone on the phone.
I've been calling each of their 4 numbers in succession for the last 45 minutes. Finally connected with someone who has no idea what's going on, only that it is allegedly affecting their entire customer base. Man, if you're not going to answer the phone, at least put on a voice message, or maybe a banner on your Account Manager page.
their site didn't go down, just the ones they are hosting.
I'm a newbie at this so, for the vets, if you are experiencing a server outage, how long do you give your hosting company to give you an answer before getting "assertive" on the phone.
It's not a big deal to me since currently I only use my site for email. However, there must be some folks losing a bit of cash by being out of commission for an extended period of time.
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Jun 20, 2008
I impulsively signed up for 2 years of web-hosting at Network Solutions @ $89 /year, thinking I was covered by their 30 day money back guarantee. Normally I due a little research but I was actually calling them about another matter and made an (uncharacteristic) impulse decision, thinking I was covered by the money back guarantee. Reading the fine print today, their user agreement says it will cost $24.95 per contract year (x2) to cancel. In addition to this bit of marketing shenanigans, a additional bit of research seems to indicate that they are not exactly a "preferred host" among experienced users.
Q's - Is it worth $50 to walk away from NetSol and start fresh with a new host? Although I'm a newb with simple hosting needs, I still get just a frustrated with poor customer as the next guy. Am I likely to encounter any added grief, compared to other hosting options, by staying with NetSol?
FWIW - I will need hosting for four small sites, two that are nothing more than "multi page" splash pages and two will be new vBulletin powered sites. The vBulletin sites will start simple, but hopefully progress as my skills and traffic grow. While I recognize my needs are modest by any standard, I don't want my learning curve with vBulletin (and as a first time Site Administrator) to be hampered by a mediocre host and/or customer service.
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Nov 2, 2009
New to the board, although I've looked through it for awhile. This is my first post. My company currently hosts internally and plans to move to external hosting. What's your take on Bluehost vs. Network Solutions for shared hosting?
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Jan 3, 2009
Any comments on Network Solutions as a hosting service?
I have never created a website and would rather not have to deal with coding and all that stuff. I planning a very basic site, but I want it to look good.
It seems Network Solutions has a really nice and easy-to-use web page software package.
But then again I have no idea what's really going on.
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Feb 6, 2008
My boss sent me a link to a story about Network Solutions scamming people into paying their inflated rates for domain registration. I don't know if this has been covered here before, but i thought I would spread the word just in case. There is already a discussion on it on Sitepoint.
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Sep 26, 2007
the original domain registrar itself finally joins the VPS fray. Just saw this on their website:
[url]
After roughly a year or so (I think) of offering the hosting we all know, looks like they've finally decided it's time to take the next step.
(to think I'll be moving my domain name away from them next month...)
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May 14, 2009
Just wanted to share my experiences with you once again. There are a select number of companies on this planet that really seem to go out of the way to be obnoxiously bad at their jobs. Comcast, AIG, United Airlines - the familiar litany. Well, my experience with online hosting would put Network Solutions right up there with those in competition for the title 'Worst Company in America.'
Here's the current problem. Yesterday, May 14, 2009, at about 6:00AM, one of my users reported that my site had come up with a malware/virus alert on his computer. This was odd, as I am not a malware host. Further, my work computer had been infected the day before, though I had only visited reputable news sites; and my own site.
Lo and behold, upon investigation I found that my site had been hacked to carry the FakeAlert-CL trojan, which had the effect of causing my computer to pretend it had been badly hacked to get me to buy some spurious anti-virus software. Essentially, buying "protection" in the Mafia sense.
Luckily for me, this is not my first rodeo with Network Solutions' laughable excuse for security. This exact same thing had happened 18 months or so ago. I realized then that a worm had infected NS's shared hosting servers, and had changed every file with "index" anywhere in the title to include an < iframe > tag linking to a malware site (from which the computer would be infected).
So here's my workaround. I downloaded and repaired the three index files which control my site. I then deleted the infected files, and re-uploaded clean ones. Being prudent, and having experience with this, I also uploaded *backup* copies with different file names. This proved wise. NS has now been hacked 3 times in the last 18 hours in the exact same way. Each time I get hacked again, I simply delete the infected 'index' file and rename my backup to replace it, then upload a new backup for later use.
Some notes: this has affected my entire Movable Type system by corrupting the templates. However, it attacks only the base index.php file; if you simply fix that one file, then rebuild your Movable Type database, the offending code snippet will be removed. Secondarily, some sections of my site (my bulletin board, for instance) do not have 'index' in the title of their operative files. If I could remove every index file from my site and rename them, I would, but unfortunately too many of the components are hard-wired for that name. Finally, I tried CHMODing the index files to 444, which should have prevented even an Administrator from overwriting or changing them, but it had no effect.
So, back to NS. I contacted a person from NS' marketing department (who contacted me after I posted a previous complaint on this board) and let him know that I had been hacked. He told me he was referring me to "third level support" (meaning what? they speak better English?). I have since been hacked twice more, and have emailed this same PR guy both times. The last time I asked for a phone call; no shock, I have not yet heard back. Maybe this post will prompt a response.
At any rate, to those of you experiencing this with Network Solutions, hopefully my solution will help you. To those of you considering a hosting provider, DO NOT CHOOSE NETWORK SOLUTIONS.
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Apr 24, 2008
if anyone knew if with Network Solutions advanced hosting package on unix there was a way to store the documents outside of document root? If not is there a good way to secure a folder/files that is in the document root from users?
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Jun 22, 2008
To make a long story short, as a consequence of the outage we lost some of our advertisers, and right now we cannot afford our old server. We decided well in advance to delete our server, so early this week we contacted the customer care and asked when we were supposed to enter the cancellation ticket to have our server removed before the billing date (June 22). We were told to post the ticket on July 19.
We did better than that. We posted the ticket shortly after this first chat. On July 19th, we went into servercommand, to find out that the cancellation ticket was no longer there. I rushed into the live chat, and was told that the ticket was lost because we had not posted it in orbit. Ok then, let me post it immediately in orbit then.
Well, unsurprisingly, Orbit was unavailable in that moment. We told the live chat tech, and basically we were left hanging on the chat for hours until we were able again to access the orbit system. the Live Chat person said she could not enter the ticket for us, so we had to wait for orbit to load for us again.
Well, guess what? Orbit loaded again for us, but exactly after the Midnight, so it was now effectively the 20th, no longer the 19th. Nice, uh? Do I smell something fishy here?
So, I went to the chat today, and here is the reply:
Quote:
Please wait while we find an agent to assist you...
You have been connected to Daniel W.
Daniel W: Hello. How can I help you?
Customer: Hello, I need urgent help. It is the third time I am attempting to delete a server, and cancellation is sitll not going through as it should
Daniel W: ok, what is the account id and password? and the reason for cancellation?
Customer: <<snipped>>, H1 outage
Customer: I had sent another ticket more than 1 week agoi
Customer: but it went lost, for some reason
Customer: so I spent two hours a couple of days ago with one of your guys to send this other ticket
Customer: but I see that the cancellation date listed is July
Daniel W: Before I can transfer you to another department, I will need to confirm your account information. Please provide you Orbit/ServerCommand login and the last 4 characters of the password.
Customer: while we wanted an instant cancellation
Customer: <<snipped>> / xxxx
Daniel W has left the session.
Please wait while we find an agent from the Customer Service department to assist you.
You have been connected to Andrew S.
Andrew S: Hi! Thanks for conacting The Planet's Billing Care Team. May I please have your Login I.D. and last 4 characters of your password to Server Command or Orbit please. Please feel free to ask about our promotions
Andrew S: one minute
Andrew S: I am reading you last chaty
Customer: <<snipped>> / xxx
Customer: ah ok
Andrew S: Please give me a few minutes to look into this for you. Thank you.
Customer: thanks
Andrew S: I will have to get my accounting department to review this for you. It has a July date for cancellation because the server cancellation ticket was put in in less than 48 hours from the billing date.
Andrew S: I will have them review this issue for you.
Andrew S: How else may I assit you today ?
Customer: I sent another ticket days before, and it was lost. On July 19 I came to talk about this with one of your techs, and we were unable to access orbit
Customer: They said to wait until orbit was available again for us
Customer: This should all be saved in your logs, I hope
Customer: So, what should I wait for?
Andrew S: I am creating a ticket to the accounting department for them to give you an answer on the cancellation date
Andrew S: ok sir How else may I assist you today ?
Customer: Nothing else, thanks. We will be waiting for the reply.
Andrew S: Thank you for choosing The Planet again my name is Andrew and I hope you have a great day!
Thank you for using InstantService. You may now close this window.
Your session has ended. You may now close this window.
Not bad way to answer a customer who has been with theplanet for 7 years! Not only I am NOT bitching about the advertisers I lost because of the outage, since that's our fault, but I must also go through this strange - not to use another word - issue. I spent HOURS this week just to (not) being able to delete this server. I hope the fact of posting this on WebHostingTalk will help us and others in the future.
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Mar 7, 2009
Anyone elses sites offline I just lost over 20 colos all at once.
FDC site and CRM seems down.
NM Edit seems to be back now seems like a 5minute outage.
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Oct 21, 2007
we have any server with isp, really perfect service and support.
but now we need to buy 1 server with vps solutions and our isp not offer this solutions.
The support have said that we must buy not managed server and install by ourself.
Now we are not sure if better to buy unmanaged and searc expert to install vps OR buy serve with vps solutions from other isp.
What do you think about this?
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Jul 18, 2008
I can't reach our servers, or LiquidWeb's site.
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Apr 9, 2009
I had a 12 hours outage in one of my VPS. According to the report of my provider, a maintenance task reported an error on the fsck Linux command.
Now I wonder if this error can occur on any RAID hard disk subsystem? Should I stay with this company?
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May 6, 2009
I manage and develop an e-commerce site which the original designer had put on Media Temple. Their grid service and general marketing looks and sounds superb. This is no doubt why a lot of people go with them.
For months now they have been giving my client problems. People in certain places can't access the site because MT are always up to tricks moving the servers around. On top of that their MySQL performance has latency issues which makes most pages load slowly.
I decided to move the site to Knownhost(vps) who seem to offer good service at a reasonable price.
Before I could even begin to transfer the emails to the new server I get reports that the site has been down for over 24 hours. The site is still down after a whole day. This means my client can't sell their stuff and I can't transfer to the new host either.
I called MT and they offered free hosting for a year. I don't think it's worth it. The uptime and service and performance I've seen has been no better than $5/month shared hosting. For a site like this I don't think it's worth risking uptime (and therefore sales) on a company that can't get their act together. I've never had downtime from any other host before, let alone multiple times like MT.
I'm putting this out there just to warn any people who may be thinking of going to Media Temple.
I would be interested to know others experiences with Media Temple.
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Apr 2, 2008
I have been reading the manual for a while, and I'm still not quite sure if I can do this with AP7930.
After power outage, I don't want all outlet to power on at the same time when the power is restored. Maybe 30-90 second gap between outlet power should suffice.
for example :
00s - power restored, port #1 on
30s - port #2 on
1m - port#3 on
1m30s - port#4 on
... and so on
The only option I see in the settings is "Power On Delay". I'm not sure if this delay only applies when I submit "On Delayed" action, or does it also apply to when the power from the provider is restored.
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Mar 8, 2009
Anyone else notice the huge outage at Surpass? My sites went down as I was editing one, and checking the server status returns a very, very long list of downed servers. Since the Surmunity Forums appear to be down as well, I was wondering if anyone here had found out what was up via other means, and whether or not there is any estimate on when it might come back up.
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Jun 28, 2008
my freebsd server suffered power outage and now at boot it shows
BIOS installed successfully!
strike F1 to continue, strike F2 to go to setup utility.
FreeBSD installed
Default 0,a (o.a)boot loaded
Boot:
But that is it, it does not respond to ping or ssh?
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May 2, 2008
On the 30th we experienced downtime on a colocated server in a UK DC we did not know about it till late afternoon
when we finally got to access the server
we found the OS was corrupt
we found 2 of 4 hard drives apparently trashed
we found the backup also corrupt
so can we claim as its a mechanical failure on the DCs end?
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Jun 22, 2007
how often does a colo provider's datacenter go down? I'm not talking about resellers or their racks, but the primary provider itself.
This has been the 2nd time (this year I believe) that my datacenter at NAC has suffered a complete power outage [url], their backups failed, and my entire rack of servers were power-cycled.
Luckily I am not a web host but I am running some critical public web services/sites. I have all of the equipment to manage my own colocated machines from afar (monitoring, remote reboot hardware, and KVM/IP hardware for all of my machines) but I'm dead in the water if my datacenter's power is out.
I always ease my pain throughout a network outage or power outage by visiting DSLReports. Their HUGE website is hosted in the same datacenter (probably in the same room) as me and while it is a terrible thing to say, being able to share the downtime with a bigger fish is easier for me to handle.
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Oct 9, 2009
I have 2 servers and want to know which one is the best one network wise.
Going by the tracert test it looks like the second one is better... is that right?
Tracing route to host.mytestserver.org [208.75.148.78]
over a maximum of 30 hops: ....
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Sep 15, 2007
I'm curious to see who here runs time services for their network / their machines. Also, if you do run time services, do you use a Stratum 0 time source (GPS, WWVB, DCF77, CDMA, et al) or do you just sync with pool.ntp.org? Is your NTP server in pool.ntp.org?
What I'm really curious to find out is if anyone here provides stratum 1 time sources (a time source that is directly sync'd to an external reference clock, like a GPS).
And have you even contemplated such a thing?
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Jun 22, 2009
problem with my server running CentOS 5.3.
I noticed that there are huge pings to my server from time to time, example:
------------------
64 bytes from HOSTNAME (server-IP): icmp_seq=0 ttl=60 time=2.93 ms
64 bytes from HOSTNAME (server-IP): icmp_seq=1 ttl=60 time=2.70 ms
64 bytes from HOSTNAME (server-IP): icmp_seq=2 ttl=60 time=1901 ms
64 bytes from HOSTNAME (server-IP): icmp_seq=3 ttl=60 time=899 ms
64 bytes from HOSTNAME (server-IP): icmp_seq=5 ttl=60 time=2.69 ms
64 bytes from HOSTNAME (server-IP): icmp_seq=6 ttl=60 time=2.62 ms
64 bytes from HOSTNAME (server-IP): icmp_seq=4 ttl=60 time=2132 ms
64 bytes from HOSTNAME (server-IP): icmp_seq=8 ttl=60 time=2.57 ms
64 bytes from HOSTNAME (server-IP): icmp_seq=7 ttl=60 time=1190 ms
64 bytes from HOSTNAME (server-IP): icmp_seq=10 ttl=60 time=2.65 ms
64 bytes from HOSTNAME (server-IP): icmp_seq=9 ttl=60 time=1048 ms
64 bytes from HOSTNAME (server-IP): icmp_seq=12 ttl=60 time=2.74 ms
64 bytes from HOSTNAME (server-IP): icmp_seq=11 ttl=60 time=1205 ms
------------------
First I thought that it is network related, but most strange for me was that I did not have any packets lose.
Then I tried to ping from my server to other hosts - situation was the same - some ping were good and some were huge (700ms, 800ms, even 2000ms)
I checked:
cat /proc/sys/net/ipv4/netfilter/ip_conntrack_max
and it was 65536
Then I checked:
cat /proc/sys/net/ipv4/netfilter/ip_conntrack_count
and it was ~1600 so normal.
dmesg was showing such errors:
conntrack_ftp: partial 227 3331059707+13
Then I checked ifconfig, here is the output:
------------------
eth0 Link encap:Ethernet HWaddr 00:24:21:57:2B:6F
inet addr:MAIN=IP Bcast:BCAST=IP Mask:255.255.255.192
inet6 addr: fe80::224:21ff:fe57:2b6f/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:170557113 errors:0 dropped:2421127049 overruns:0 frame:0
TX packets:182047660 errors:0 dropped:46 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:2756835074 (2.5 GiB) TX bytes:79640621 (75.9 MiB)
Interrupt:82 Base address:0xe000
------------------
Strange for me was:
RX packets [...] dropped:2421127049
TX packets [...] dropped:46
I did not have such dropped information on all my other servers. Dropped counter for RX was constatnly increasing.
So I decided to restart all services on the server. After restarting network and ipaliases - problem disappeared. RX dropped counter is still rising, but I do not have any slowdowns on the server and pings are normal.
My question is - does anyone could have any idea what can casue my problem and how can I prevent this in the future?
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Jan 4, 2007
I am wondering how powerful of a computer/server I'm going to need for a project for work.
The server will only be accessible over the companies LAN, it will most probably need to be running Windows, because that's what the rest of the system runs. Even though I'd rather have it Linux. The server will be running Apache, PHP, and MySQL.
It will need be accessed by around 100-200 workstations (200 on the far out side max).
They don't need to write to the database. Just read. So possibly only 1 to 2 MySQL queries per page. PHP will be of course used to generate the pages.
So how powerful of a server that's just dedicated to this would be needed?
I realize this might not be the right forum for this, but the people here are so helpful
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May 23, 2008
How does a hosting provider differentiate between network and server uptime.
In Serverpoint.com Policies I read that they offer 99.95% uptime guarantee
We guarantee that 99.95% of the time your web site will be accessible via IP address to the world.
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Jun 10, 2008
build our our server network for our business and power it with our new 15Mbps/15Mbps Fios Business Plan.
Now I know enough to set up a home network just fine but dealing with a server end is a little different.
What I need a for someone to help me with advise on hardware for our setup ie: Routers, Switches, ect ect
We are looking to start with 2 boxes at this time and may go as big as 5 so we want to be sure we have the equipment to handle it
I would like a Router that allows me to connect 2 uplink connection so if we need to upgrade we can add a 2nd fios line.
a decent router to handle this?
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Jan 19, 2014
I have have Two Apache Webserver in One Network On one Static Ip. Both Apache Severs are installed on Ubuntu 12.04.First Webserver Setup hostname apache, domain name test.com.On this web server i Run My Website,Email, And 2 Php Webapps.last night i setup a second separate(own pc) apache Server(ubuntu 12.04) as a Cloud Server.(own cloud) hostname cloud, domain name cloud.test.com..my question is how can access both server via port 80 from the world.Right now i only can access Server 1 from the web.
I nat port 80 to both static lan adresses in the network.I use (pfsense) for the router.i try to reach my Second Server with cloud.test.com
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Jun 13, 2009
Presently I run a site on a shared server. I run a database backup every night to the host root and two backup servers and I run a full root backup every week to the backup servers.
I have two questions. One, let's say I lose my entire forum root for some reason and need to run a backup. I use vBulletin and am wondering how that works with the database. Would the database be stored in the root somewhere, or would I have to take one of my database backups, create a new database in cpanel, and import the backup into the new database (and link to it via config.php)?
Second, I'm looking to increase my backup security. I understand that offsite backup servers are great if the site gets hacked, but let's say the server gets hacked. Not that I find it likely, but if it does happen from what I understand the hacker could destroy the rsync'd backups because the key is right there.
I'm looking for a backup solution that would keep this from happening. I'm thinking of going with an external RAID harddrive configuration with DVD backups at regular intervals (probably weekly).
I'm considering using an automatic FTP from one of my backup roots (more bandwidth) to my computer. If I do this, and my main root is compromised, is there any way the hacker could compromise my home computer or backups. Further, is there a way to get the information on my home computer without simply copying everything over every time, because that will really eat bandwidth and take a lot of time. I know rsync is great because it only updates, and thus if I lose all my folders it won't delete the backup, whereas an FTP that happened at the correct time could potentially do so.
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Jan 7, 2009
if you remember recently Crissic Solutions went offline. I was told by Skylar when he came back online i would receive a refund within 5-7 days.
He has yet again, unavailable everywhere i look, and guess what.... i still have no refund that was promised.
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Apr 23, 2009
Is the free linux hot-copy enough? Or should I go with something along the lines of the Linux CDP?
I've never really looked into CDP before so any help would be good. Our current backup solutions are manual, so were looking for something that can be more automated.
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Sep 14, 2008
I have been with Galaxy-Solutions.net (GS) for a long time. At first, they were really good, especially Richard Anderson. So, coming to the real story -
I got a new server with them in April -
AMD Dual Core 5600+
2 GB RAM
250x2 HDD
2000 GB on 100mbit shared
5 IPs
cPanel/WHM + Fantastico
Free Remote Reboot port
Free MRTG
for $124.99/month
At that time I had a server with Burst & BurstNET do 50/50 on Bandwidth , 50% in & 50% out, so I asked how bandwidth is measured at GS.
They told me - 2000 GB in & 2000 GB out,
Server was setup with 3 days & all was pretty good.
SCAM/FRAUD #1 & #2 =
I NEVER got the Remote Reboot port & the MRTG stats , & in August (5 months later) I was told that it had been canceled, & they will not provide it as it was insecure.
In the meantime I was told ....
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May 27, 2008
I thought I would take my time to post and talk about a company hosting VPS's and Dedis...
I was attracted to Crissic when a friend that knows about servers mentioned he had a discount code and they were very cheap.
I decided to try it out and bought 1 month of 128mb "small" VPS for $8.
This was going great once we had sorted out the Nameservers
I was in the process of setting up my domain ukhype.info, When i noticed a email claiming my VPS had been using too much power and had been shutdown. When I inquired, I was told I had installed a bruteforcer and was over using ram. The wierd thing being, I needed my domain to access FTP.
I wasnt sure how to link my domain to a IP, So I gave up for the day. Then I noticed another email claiming my VPS had been shutdown and My Package Canceled according to there TOS they can cancel when they want.
I then noticed Under the privacy act they are not allowed to look through my personal files (even though none exist)
They are in there TOS, not allowed to moniter what I do unless they notice harmful files exiting for entering my VPS...
I am very annoyed since im down my money and my VPS... *since it got shutdown within the first day*
I would go with VPSlink rather than these since they are 24.7 down with no support...
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