LiquidWeb Outage
Jul 18, 2008I can't reach our servers, or LiquidWeb's site.
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FDC Outage
Mar 7, 2009Anyone elses sites offline I just lost over 20 colos all at once.
FDC site and CRM seems down.
NM Edit seems to be back now seems like a 5minute outage.
Reflections After A 12 Hours VPS Outage
Apr 9, 2009I had a 12 hours outage in one of my VPS. According to the report of my provider, a maintenance task reported an error on the fsck Linux command.
Now I wonder if this error can occur on any RAID hard disk subsystem? Should I stay with this company?
Media Temple - Outage For Over A Day
May 6, 2009I manage and develop an e-commerce site which the original designer had put on Media Temple. Their grid service and general marketing looks and sounds superb. This is no doubt why a lot of people go with them.
For months now they have been giving my client problems. People in certain places can't access the site because MT are always up to tricks moving the servers around. On top of that their MySQL performance has latency issues which makes most pages load slowly.
I decided to move the site to Knownhost(vps) who seem to offer good service at a reasonable price.
Before I could even begin to transfer the emails to the new server I get reports that the site has been down for over 24 hours. The site is still down after a whole day. This means my client can't sell their stuff and I can't transfer to the new host either.
I called MT and they offered free hosting for a year. I don't think it's worth it. The uptime and service and performance I've seen has been no better than $5/month shared hosting. For a site like this I don't think it's worth risking uptime (and therefore sales) on a company that can't get their act together. I've never had downtime from any other host before, let alone multiple times like MT.
I'm putting this out there just to warn any people who may be thinking of going to Media Temple.
I would be interested to know others experiences with Media Temple.
AP7930 - After Power Outage
Apr 2, 2008I have been reading the manual for a while, and I'm still not quite sure if I can do this with AP7930.
After power outage, I don't want all outlet to power on at the same time when the power is restored. Maybe 30-90 second gap between outlet power should suffice.
for example :
00s - power restored, port #1 on
30s - port #2 on
1m - port#3 on
1m30s - port#4 on
... and so on
The only option I see in the settings is "Power On Delay". I'm not sure if this delay only applies when I submit "On Delayed" action, or does it also apply to when the power from the provider is restored.
Surpass Hosting Major Outage
Mar 8, 2009Anyone else notice the huge outage at Surpass? My sites went down as I was editing one, and checking the server status returns a very, very long list of downed servers. Since the Surmunity Forums appear to be down as well, I was wondering if anyone here had found out what was up via other means, and whether or not there is any estimate on when it might come back up.
View 6 Replies View RelatedRecover Freebsd After Power Outage
Jun 28, 2008my freebsd server suffered power outage and now at boot it shows
BIOS installed successfully!
strike F1 to continue, strike F2 to go to setup utility.
FreeBSD installed
Default 0,a (o.a)boot loaded
Boot:
But that is it, it does not respond to ping or ssh?
Server Outage At Network Solutions
Aug 16, 2008I'm kind of annoyed. Not so much the server outage; I know those happen.
What is annoying me is the inability to get anyone on the phone.
I've been calling each of their 4 numbers in succession for the last 45 minutes. Finally connected with someone who has no idea what's going on, only that it is allegedly affecting their entire customer base. Man, if you're not going to answer the phone, at least put on a voice message, or maybe a banner on your Account Manager page.
their site didn't go down, just the ones they are hosting.
I'm a newbie at this so, for the vets, if you are experiencing a server outage, how long do you give your hosting company to give you an answer before getting "assertive" on the phone.
It's not a big deal to me since currently I only use my site for email. However, there must be some folks losing a bit of cash by being out of commission for an extended period of time.
Power Outage Caused Damage And Downtime
May 2, 2008On the 30th we experienced downtime on a colocated server in a UK DC we did not know about it till late afternoon
when we finally got to access the server
we found the OS was corrupt
we found 2 of 4 hard drives apparently trashed
we found the backup also corrupt
so can we claim as its a mechanical failure on the DCs end?
ThePlanet - H1 Outage, Unable To Cancel Server
Jun 22, 2008To make a long story short, as a consequence of the outage we lost some of our advertisers, and right now we cannot afford our old server. We decided well in advance to delete our server, so early this week we contacted the customer care and asked when we were supposed to enter the cancellation ticket to have our server removed before the billing date (June 22). We were told to post the ticket on July 19.
We did better than that. We posted the ticket shortly after this first chat. On July 19th, we went into servercommand, to find out that the cancellation ticket was no longer there. I rushed into the live chat, and was told that the ticket was lost because we had not posted it in orbit. Ok then, let me post it immediately in orbit then.
Well, unsurprisingly, Orbit was unavailable in that moment. We told the live chat tech, and basically we were left hanging on the chat for hours until we were able again to access the orbit system. the Live Chat person said she could not enter the ticket for us, so we had to wait for orbit to load for us again.
Well, guess what? Orbit loaded again for us, but exactly after the Midnight, so it was now effectively the 20th, no longer the 19th. Nice, uh? Do I smell something fishy here?
So, I went to the chat today, and here is the reply:
Quote:
Please wait while we find an agent to assist you...
You have been connected to Daniel W.
Daniel W: Hello. How can I help you?
Customer: Hello, I need urgent help. It is the third time I am attempting to delete a server, and cancellation is sitll not going through as it should
Daniel W: ok, what is the account id and password? and the reason for cancellation?
Customer: <<snipped>>, H1 outage
Customer: I had sent another ticket more than 1 week agoi
Customer: but it went lost, for some reason
Customer: so I spent two hours a couple of days ago with one of your guys to send this other ticket
Customer: but I see that the cancellation date listed is July
Daniel W: Before I can transfer you to another department, I will need to confirm your account information. Please provide you Orbit/ServerCommand login and the last 4 characters of the password.
Customer: while we wanted an instant cancellation
Customer: <<snipped>> / xxxx
Daniel W has left the session.
Please wait while we find an agent from the Customer Service department to assist you.
You have been connected to Andrew S.
Andrew S: Hi! Thanks for conacting The Planet's Billing Care Team. May I please have your Login I.D. and last 4 characters of your password to Server Command or Orbit please. Please feel free to ask about our promotions
Andrew S: one minute
Andrew S: I am reading you last chaty
Customer: <<snipped>> / xxx
Customer: ah ok
Andrew S: Please give me a few minutes to look into this for you. Thank you.
Customer: thanks
Andrew S: I will have to get my accounting department to review this for you. It has a July date for cancellation because the server cancellation ticket was put in in less than 48 hours from the billing date.
Andrew S: I will have them review this issue for you.
Andrew S: How else may I assit you today ?
Customer: I sent another ticket days before, and it was lost. On July 19 I came to talk about this with one of your techs, and we were unable to access orbit
Customer: They said to wait until orbit was available again for us
Customer: This should all be saved in your logs, I hope
Customer: So, what should I wait for?
Andrew S: I am creating a ticket to the accounting department for them to give you an answer on the cancellation date
Andrew S: ok sir How else may I assist you today ?
Customer: Nothing else, thanks. We will be waiting for the reply.
Andrew S: Thank you for choosing The Planet again my name is Andrew and I hope you have a great day!
Thank you for using InstantService. You may now close this window.
Your session has ended. You may now close this window.
Not bad way to answer a customer who has been with theplanet for 7 years! Not only I am NOT bitching about the advertisers I lost because of the outage, since that's our fault, but I must also go through this strange - not to use another word - issue. I spent HOURS this week just to (not) being able to delete this server. I hope the fact of posting this on WebHostingTalk will help us and others in the future.
Colo Datacenter Complete Power Outage
Jun 22, 2007how often does a colo provider's datacenter go down? I'm not talking about resellers or their racks, but the primary provider itself.
This has been the 2nd time (this year I believe) that my datacenter at NAC has suffered a complete power outage [url], their backups failed, and my entire rack of servers were power-cycled.
Luckily I am not a web host but I am running some critical public web services/sites. I have all of the equipment to manage my own colocated machines from afar (monitoring, remote reboot hardware, and KVM/IP hardware for all of my machines) but I'm dead in the water if my datacenter's power is out.
I always ease my pain throughout a network outage or power outage by visiting DSLReports. Their HUGE website is hosted in the same datacenter (probably in the same room) as me and while it is a terrible thing to say, being able to share the downtime with a bigger fish is easier for me to handle.
Liquidweb.com
Sep 24, 2008I have been at liquidweb for a about a month and I HAVE to say. These guys are the best.
I have no affiliation with them and I feel obligated to post a review because I was jumping from one provider to another, trying to find a good VPS solution, until I found liquidweb.
Oh my god, I have posted more than 30 different tickets at the helpdesk and NONE took more than 10 minutes to be answered. Also, none took more than 25 minutes to be RESOLVED except one, which took about 8 hours to be resolved:
For this ticket, I request help with a third party application (clipshare). The technician said: Sure I can help! Poor guy. We exchanged more than 60 (sixty) emails in 8 hours. He worked together with me for 8 straight ours until the problem was completely solved. I actually felt sorry for the guy. I actually thought: "what if this guy have to go? does he have a family?".
I have never seen something like that. The only way that liquidweb.com can be better for me is if I don't have to pay for my VPS. Actually, if they double the price of their VPS, I will gladly pay.
LiquidWeb VPS
Oct 1, 2007I found that the do not provide good first. I ordered a new VPS1 plan with their promotional offer on WHT. Ordered was setup on time after getting verification call from them. I selected fantastico in order form and now I found there is no fantastico installed. I asked few other query like bind is failing since server setup and there is no reply. My tickets are pending since last 4 hours. There is only Sales people are on web based support. One of them connected me to the technical support through phone but it's been another 30minutes and there is no reply.
I highly suggest not to go for LiquidWeb for VPS. I am checking if they provide moneyback as I need to use this option ultimately.
Liquidweb
Oct 15, 2007Trying to ping the given test address, also the main liquidweb.com page is opening veeeery slowly.
I am from Europe so I guess that might be an issue, anyone else noticing problems or is it just me and my connections?
Liquidweb
Oct 20, 2007I currently have a shared hosting plan at Liquidweb, and am considering upgrading to a VPS. After reading countless threads, I narrowed my potential hosts between Liquidweb, and Knownhost. Liquidweb won out mainly due to my extremely happy experience with them, though I do have a couple of questions.
I have been using shared hosting exclusively for years and it has served me well. I am now running a site that is gaining popularity and find that shared hosting is insufficient for my needs. Problem is, I know nothing about having to manage a VPS. I have read horror stories about having ones box hacked or exploited for some sort of zombie spam machine.
That being said, having a “Fully Managed” VPS sounds great. I read through the tutorials, mainly the “HOW TO: Secure and Optimize your VPS” and feel even more overwhelmed due the vast amount of tweaking that needs to be done in order secure a VPS.
While looking over the specs of VPS #1 on the Liquidweb site, they mention that their VPS’s feature “ServerSecure”. My question is:
Is “ServerSecure” secure to the point where I don’t need to manually add the myriad of tweaks listed in the above mentioned tutorial?
This is all new to me. I am interested in learning how to take care of a server, but I don’t want to be exploited in the mean time.
Also, my site is running two installs of Wordpress with a moderate amount of plugins. I run one for production, and one for testing puposes. I also run Mint. All have MySQL databases. While I do not currently have wpcache installed, I do plan to install it after moving to a VPS.
I have tentatively decided on VPS #1. My only worry is the amount of RAM included in the package. I found the “LiquidWeb: 10 Year Anniversary Special” thread in the “VPS Hosting Offers” forum and noticed that the RAM is upgraded from 256MB to 384MB, but I am worried that it may not be enough. I would like to have the specs of a VPS #1 server, but have the RAM (512MB to 768MB) of a VPS #2 server. The thing is, the VPS #1 configuration page does not allow me to upgrade the RAM beyond 384MB.
Will Liquidweb allow me to upgrade just the RAM of a particular server?
I realize that I could contact Liquidweb sales reps and ask, but I thought I would bundle this with my other question here first in the hopes that someone might know.
Liquidweb
Apr 17, 2007I just got a second server with them and all was fine until I logged into WHM today and got some message about missing A-Hostnames?
This was never there before. All seemed fine for about 2 weeks.. Things still look OK I think..
I ask for support but the support is really confusing and they dont explain things. My first server runs like a champ but it took them a month to sort out hostname issues with my first server.. They configured wrong....
Now here we go again...
to ensure things are properly configured..
Also, Im running a script on the first server that works fine...
On the new server it just doesnt work.. The script company is saying curl and ssl aren't enabled on the new server? I'm not sure what this means..
LiquidWeb Or 1&1
Jul 21, 2007i am a current customer of LW but i am thinking about switching to 1&1
any reviews?
LiquidWeb
Sep 2, 2007I paid for a VPS server for one month on LiquidWeb last week which didn't work from the off. After spending many hours with their support, they wouldn't fix it and made some excuse up. I requested to have my account cancelled and a refund on Day 1 but all week they've been making excuses up and are refusing to cancel my account, let alone give me a refund.
What should I do here? I don't see why I paid them $60 via Paypal for a VPS that didn't even work properly. I want a full refund.
1and1 Vs. Liquidweb And Others
May 24, 2008I have about 30 websites under my belt right now with ixwebhosting.com. I have 1 account but nearly 30 sites linked to that account - yes yes, means it is VERY slow because a) it's on a shared server, and b) there are literally thousands of sites on my server (did a reverse Ip lookup)
I've just recently started a new forum which has taken off, to the point where the database cannot be pulled up half the time because soo many people are on the server. This is NOT good. I'm missing out on revenue that could be gained, and since I'm advertising/marketing this site, it sucks even more!
So my question is - I'm goin to move all of my websites to a dedicated server. I thought about a VPS, but for $30 more monthly I can have a dedicated with a gig of memory, yadda yadda yadda...
Should I use 1and1.com? They are $99.99/monthly, or should I use someone else? Who else can compete at that price? I get everything I need with 1and1, including enough hard drive space, enough ram (for now), control panel, etc...
I'm a n00b in the dedicated server world, so help would be great. I plan to purchase a dedicated server within the next few days, and so far 1and1 has been my best bet when it comes down to money.
Eapps Or Liquidweb
Aug 7, 2007I need some quidance and suggestions to pick right provider
My main and important basic needs
-fully managed (because i dont have much knowledge about servers)
-Quick response and good support (very impotant)
-best uptime(very important)
-space least 20 gb
-ram 512
-Budget round 50-75$
PS: Eapps giving me plus point if i host my existing java small application or do just some practice
LiquidWeb Or KnownHost?? Which One Is Better?
Oct 14, 2008LiquidWeb or KnownHost?? Which one is better?
Which one is the better VPS provider? LiquidWeb or KnownHost?
LiquidWeb Disappointment
May 31, 2008Well, this is truly a disappointment.
Let me first say that I'm a big believer that (in todays age) buying something should be simple. It shouldnt be complicated or difficult. If I want to give someone money, then I'd hope they'd take it and provide me a service.
Not at liquidweb.
After reading a bunch of different opinions, we finally opt'ed to try out LiquidWeb's VPS service. The price was decent, the services looked right, and the reviews on WHT were really good.
I submit my order - wait for my confirmation call.
I get that call, but it is left on my office phone (the number I used to sign up with). No problem, I call LW back at the number they left and proceeded to complete my order.
The person who answered said they needed to call me back on the number that was submitted with the order. My office is 45 minutes away, and I asked if it were possible to leave me a message or something else so that we could play with the VPS over the weekend. No.
<conversation>
So my only option is to wait until Monday?
Yup.
Could I cancel the order and resubmit with a phone that I'm sitting next to?
Yup.
So what's the difference?
Don't know.
Ok - let's cancel the order and I will try another host that wants my money.
Ok.
Do you need my name?
Sure.
</conversation>
And that's it. I asked for an email confirmation, and we'll see if I actually get the account cancelled or if this evolves into a nightmare.
It may sound like I'm being hard to deal with. I certainly can appericiate the value of validating an order. However, tell me that, or give me a way of proving an alternate number or verification mechanism (maybe to read the CV2 number on the card?).
First impressions are everything for us.. In a day and age where there are literally hundreds of vendors who can provide the same thing, I'd think these kinds of issues would be a thing of the past.
Say what you want about 1&1, but they have always given us what we needed when we needed it.
Mosso - samething.
Now that we have ruled out Liquidweb, anyone have any suggestions for a good VPS provider? We were also looking at Virpus, but decided against them with the recent talk of all the "migration" troubles.
LiquidWeb OR ServerBeach
May 6, 2008I am looking at a dedicated server from serverbeach or a vps from liquidweb
"web stuff"
i run a website in which only my friends could access
the site is using gallery with about 3,000 pictures from local car shows
the monthly visits is under 80
"email stuff"
one important thing is eye candy
which one has a better email gui because i am willing to pay up to $100.00 per month for a flashy email gui
currently hosted with gate.com and they suck and my friends showed me 2 programs called zimbra & smartermail which look so cool and they told me you need a server or vps
and if you are wondering i am a college kid so that's why this post sounds so stupid but it's real
WiredTree V.s. Liquidweb
Apr 1, 2008So, I plan to switch to one of those two dedicated server hosts. I am not sure which one is better. I kinda like them both, but have no experience with them. What do you think?
Liquidweb.com offer:
Processor: Intel Q6600 QUAD CORE
Memory: 2GB DDR SDRAM
Hd1: 120GB 7200RPM SATA / 8MB Cache (+Upgrade to 250GB drive)
Hd2: 120GB 7200RPM SATA / 8MB Cache (+Upgrade to 250GB drive)
RemoteBackup: 50GB Remote Backup (+Offsite Backup)
OS: Linux - CentOS 4
ControlPanel: CPanel / Web Host Manager (+ServerSecure) (+Fantastico/XController)
SetupFee: $350 Setup Fee
Monthly Fee: $249 /mon
Wiredtree.com offer:
CPU E6420 (Dual-Core 2.13Ghz 4MB Cache)
2GB ECC DDR2
250GB SATA II 7200 RPM 16MB Cache
250GB SATA II 7200 RPM 16MB Cache
100 Mbs Public + 100 Mbs Private
2000 GB Transfer
$199 setup fee
247$ per month
Fully managed
Linux CentOs, MySQL
I am leaning to Wiredtree because they are new and small company (i think) and I think these new companies are quite nice to their customers in fullfiling their needs but that is non objective opinion. Both companies have good reviews out there. So it's simply choice of user experience with them.
So, in your humble opinion which one should become my favorite host for the next few years.
Access To Liquidweb From EU
Oct 3, 2009Hello everyone, i would like to know if the forum has users from Europe and that they have dedicate server at Liquid Web. I have few dedicate servers at liquidweb and in past 12 months I have big problems with speed with these servers, and with speed to them. Speed download / upload sometimes does not exceed either 512 Kbps and sometimes download or upload from liquidweb server can be only 10 kB/s.
Loading of some pages can take for 1 minute. I opened a ticket for this problem, but the Support feedback told me that this is quite normal for my distance which I consider totally unacceptable. It is acceptable that the ping must be large, but low speed is simply unimaginable.
MOVING From LIQUIDWEB To ... ?
Nov 24, 2008MOVING from LIQUIDWEB to ... ?
I want to move from liquid web, but i don't know where to go.
the reason is, i need more bandwith (about 1000GB) and they said, the limit in a VPS is 700GB, to get more i should go to a dedicated.
my budget doesn't allow me to go to a dedicated.
LiquidWeb Thoughts?
May 6, 2009I was wondering what people thought of Liquid Web, my friend has his site (twivo.com) with Liquid Web and says they are absolutely amazing. But I want to know what other people think of them.
View 14 Replies View RelatedCompanies Using Liquidweb Dc
Mar 15, 2009what are the companies using liquidweb's datacenter?
View 14 Replies View RelatedMedialayer Or Liquidweb
Apr 23, 2009I work for a medium sized non-profit organization. We are currently looking to upgrading our hosting. These are our requirements:
- 2 gigs of storage
- 15-20 gigs of bandwidth
- PHP/MySQL
- SSH access
- As fast and reliable as possible
Our budget is up to $30/month, but I'd like to pay a little less if possible. Most importantly, we need the hosting to be fast and reliable. Our website is built with PHP/MySQL, and right now it takes forever to load anything. It seems that Medialayer and Liquidweb keep coming up as reliable and fast hosts, so I'd like to hear your thoughts as to which you think would fit our organization best.
HostMySite / LiquidWeb
Jan 4, 2009We need to move couple of sites from their current platform. If you had to pick either HostMySite or LiquidWeb, which one would you choose for shared hosting?
It will be nice to have Pros and Cons
Liquidweb Vps Solution
Apr 8, 2009we have a vps hosting package through liquidweb which offers 200gb of bandwidth.
Recently we got a bill with an overage fee of $2527.5 for 3370GB additional bandwidth. I looked at all the cpanel logs and since we had the hosting account we never went over 10gb including the month they said we went over 3370 GB. I put a ticket into liquidweb and they said we launched "Multi-media services" during the same month of the overage, resulting in the overage. We did no such thing, the only thing we did was add content to our website. In the end they want us to pay the bill without offering any log or idea where the bandwidth came from. I'm just wondering if theres anything we can do other then just taking a bill for $2500 of unknowns.