Plesk 12.x / Linux :: SSL Not Working

May 25, 2015

After installing a separate SSL to domain.com and www.domain.com, for some reason host.domain.com, which is the subdomain for plesk login, isn't being secured by FTP when choosing "Secure Plesk" after choosing the correct SSL. No error occurs, nor does the dashboard respond to it. It stays the same and unsecured. I tried rebooting server, restart services, etc.

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Plesk 11.x / Linux :: FTP Over TLS / SSL Not Working?

Dec 28, 2014

OS: CentOS 6.6
Plesk: 11.5.30 #48
ProFTPd: 1.3.4c

I am unable to connect over TLS/SSL using my FTP client. I have ports 989 & 990 enabled in my server's firewall. My FTP client is attempting connection on port 990, but times out waiting for the server to respond. I also tried adding "TLSProtocol TLSv1" or "TLSProtocol SSLv3" to /etc/proftpd.conf, but get the same result, except that a non-TLS/SSL connection attempt then returns "server closed the connection".

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Plesk 12.x / Linux :: DNS Is Not Working?

Aug 25, 2014

Recently I configured parallels 12.x on Linode Cloud with cent OS. Using DNS Settings I added 'A' record (abc.example.com) as abc and point to IP. But the record is not propagated after 24-48hrs.

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Plesk 12.x / Linux :: Alias Without Www Not Working

Aug 23, 2014

Configuration:
Config server / Preferred domain for web sites / domain.tld
Config hosting to domain / Preferred domain / domain.tld

Problem: I've created a primary domain.tld and work without problems I type www.domain.tld and work fine redirect to domain.tld format but I've created different alias and only work www.domain.tld format don't work domain.tld format.

In google webmastertools i see this error in domain.ltd panel

Redirect

HTTP/1.1 301 Moved Permanently
Server: nginx
Date: Fri, 22 Aug 2014 18:09:28 GMT
Content-Type: text/html; charset=UTF-8
Content-Length: 0
Connection: keep-alive
Location: http://www.domain.tld/
X-Powered-By: PleskLin
MS-Author-Via: DAV
Vary: User-Agent

How can solve to Alias work with domain.tld format?

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Plesk 12.x / Linux :: Http Not Working

Jul 9, 2015

I have a weird problem happening to only few of my domains. From web browser, any of URL below is working fine:

webmail.domain.com
ftp.domain.com (it will open up a new window asking for login info)
domain.com:8443 (it will redirect to control panel login page)

However, URL below not working:
www.domain.com
domain.com

I have checked the DNS entries, all looks alright. I even initiate DNS test from dnsgoodies.com and it return fine.

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Plesk 12.x / Linux :: FTP Server Not Working?

Jan 6, 2015

I have two servers with the exact same configuration, besides from the version of CentOS that they were running when I deployed Plesk using the autoinstall script. My first server was running CentOS 6.5 during Plesk installation. My second server was running CentOS 6.6. No 3rd part repos were installed before Plesk.

On the first server everything is fine, but on the second server I have issues with FTP. I have tried applying this fix: [URL] ....

Before applying the fix I got 530 Login incorrect when trying to connect to FTP. After applying the fix and restarting the entire server I got 550 /: permission denied

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Plesk 12.x / Linux :: Php Is Not Working On Nginx

Dec 18, 2014

I running magento on plesk 12 and trying to configure nginx, but only home page is working and all other pages are not working with error 404.

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Plesk 12.x / Linux :: API Subscription Not Working

Aug 31, 2014

I have an Issue with API.

I have mine Custom billing Panel Today my Developer start code API for it by Docs that Parallels given but we got stuck on Subscription...

if we set login name and password
API shows this error
While creating subscription

Error 2204 Unable to update hosting preferences. Unable to check system user existence: login name is empty
It happens only while creating the subscription...

Creating of user is working fine only subscription don't want work and we don't know why we tried many things and none of it works.

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Plesk 12.x / Linux :: Shared IP Not Working

Nov 4, 2014

I have set up a CentoS 6 & Plesk 12.0.18 server as master and a reseller. I enabled the shared IP under IP address in the tools section.

I then added a customer and domain. then I added reseller with domain and 2 customers with domain under that. I changed the nameservers at registrar to the IP of the new server. When I use the control panel and under each domain I use the PREVIEW and each domain shows the index.html file I uploaded. When I choose OPEN it opens a new window to the domains address and I get webpage not found. And yes it has been almost 36 hours since the registrar change in case you are wondering.

Is there a setting I am missing or is the server set up wrong? Why wont it show the webpages as it does in the previews?

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Plesk 11.x / Linux :: FTPS Not Working?

Aug 20, 2014

We just upgraded from Plesk 10.4.4 to 11.5.30 and can't seem to get FTPS to work.

I presume it should be running on port 990, but the server is not listening on that port (only 21 for FTP).

Code:
netstat -lptu | egrep 'ftp|990'
tcp 0 0 *:ftp *:* LISTEN 20354/xinetd

We've enabled FTPS on the Server > Security Policy page.

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Plesk 11.x / Linux :: DNS Not Working After 11.5.30 Upgrade?

May 29, 2014

I have a VPS on Webfusion which auto upgraded last night to Plesk 11.5.30 #45. However, I used to have the domain registrar, 123-reg manage my DNS & now since the upgrade I've lost access to all emails & ftp access but the domains still work ok.

whether I should delete all DNS records at 123-reg & point to my VPS now? The DNS parameters in Plesk appear to be different to 123-reg. I

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Plesk 12.x / Linux :: Remote FTP Backup Is Not Working

Aug 14, 2014

Since moving to version 12 on the remote FTP backup is not working.

This makes the tar of 50K ~

We have chosen "Setting and content domain" ... 

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Plesk 12.x / Linux :: Chrooted SFTP Not Working

Jun 17, 2015

Since the migration from Plesk 11.5 to Plesk 12.0 the "chrooted" SFTP accounts do not work anymore. Along with the Plesk migration we have changed the operating system too. We've migrated from CentOS 6 (x86_64) to CentOS 7 (x86_64).

When trying to connect using SFTP on the command line I get the following error message: debug1: Exit status 127...When using an SFTP client such as WinSCP I get logged out immediately without any message.

The OpenSSH configuration is saying:
<...>
Subsystem sftp /usr/libexec/openssh/sftp-server
<...>

The mentioned binary from above does exist:
ls -l /usr/libexec/openssh/sftp-server
-rwxr-xr-x 1 root root 83984 2015-05-12 21:41:56 /usr/libexec/openssh/sftp-server

I have attached the debug output of the SFTP command (plesk_sftp_issue.txt).When I change the option "Access to the server over SSH" to "/bin/bash" the SFTP access works again. But when "chrooted" it stops working.

Plesk 12 under CentOS 7?

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Plesk 11.x / Linux :: After Upgrading To 11.5 Restore By CLI Is Not Working

Aug 3, 2013

Yesterday we upgraded V.11 to V.11.5.30. And now we are not able to restore our backups anymore from our main server on our failover server by CLI (we have automated this with cronjobs and need the CLI backup/restore). We have a failover sulotion with two servers and restore the backups of our main server on our failover server!

If we try to create the map file on our failover server, we get the error:

The dump specification '/home/backups/plesk_partnerserver/dumps/backup_info_1308030132.xml' should be inside of dump directory '/home/backups/plesk/dumps'.
/home/backups/plesk_partnerserver/dumps is the path on our failoverserver where we store the backups of our main server and /home/backups/plesk/dumps ist the regular dump path of the failover server.

And if we try to restore the file without creating a map file on our failover server with /usr/local/psa/bin/pleskrestore --restore backup_info_1308030132.xml -level server: Unable to resolve all conflicts

What happend? Now after upgrading to 11.5 our backup- and failover-solutions are in big trouble!

Our OS is Debian Squeeze
PP is 11.5.30

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Plesk 12.x / Linux :: Scheduled Backup Not Working?

Nov 5, 2014

I am running Plesk 12 on CentOS 7 64bit. I have set up the server backup instead of the website backup as I assume that will backup all server settings, as well as the website? I am running Plesk Web Admin Edition.

I have the backup set to run and dump into Personal FTP, but it does not run. If I run the backup manually, everything works great, but the scheduled backups don't work.

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Plesk 12.x / Linux :: Scheduled Tasks Not Working?

Feb 4, 2015

I have created a scheduled task as per my application guide as in the attached file. When i recieve the email it says the following:

: /var/www/vhosts/testdomain.co.uk/clients/admin/cron.php: No such file or directory

i have also tried appending:

php -q
wget -O (using the http to the location to cron.php)

Nothing seems to work.

I have transfered from cpanel and this is my first scheduled task and not getting anywhere with very little information on how to do this.

Im running:

Plesk 12
Linux

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Plesk 12.x / Linux :: Deleted FTP Accounts Still Working?

Mar 10, 2015

For some reason non-exisiting/delete FTP accounts still have access to the server. When I tried to delete the account, it gave an error stating that a process is using it, however, it was not being used at the time. From there, the ftp account was removed from the list, but for some reason it can still log in as if it exists.

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Plesk 12.x / Linux :: PSA-Firewall Not Working Correctly?

Aug 23, 2014

When I modify rules using the firewall panel it is not generating rules correctly when selecting allow from selected sources deny from others.

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Plesk 12.x / Linux :: Spamassassin Bayes Not Working

Jun 15, 2015

It seems that SA is not using bayes on the incoming messages. How to get bayes to work?

I have trained with plenty of ham and spam. Where are the db files for global bayes located?

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Plesk 11.x / Linux :: Email Forwarding Is Not Working

May 13, 2014

OS: CentOS 6.5 (Final)
Panel version: 11.0.9

I can receive email and check them via Horde but i'm unable to get them forwarded to my gmail account.Is there anything i can check/do ?I'm an ex-cpanel user.

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Plesk 12.x / Linux :: TLS 1.2 Only Working In Panel And Not On Domains

Sep 9, 2014

I have a server which I am using for multiple clients. Some with SSL enabled, some without. I have added custom ngingx conf files for nginxDomainVirtualHost.php and nginxWebmailPartial.php in /usr/local/psa/admin/conf/templates/custom and modified the following lines to try and harden security:

Code:
ssl_protocols TLSv1 TLSv1.1 TLSv1.2;
ssl_ciphers "EECDH+ECDSA+AESGCM EECDH+aRSA+AESGCM EECDH+ECDSA+SHA384 EECDH+ECDSA+SHA256 EECDH+aRSA+SHA384 EECDH+aRSA+SHA256 EECDH+aRSA+RC4 EECDH EDH+aRSA RC4 !aNULL !eNULL !LOW !3DES !MD5 !EXP !PSK !SRP !DSS";
ssl_prefer_server_ciphers on;

After reconfiguring using

Code:
/usr/local/psa/admin/bin/httpdmng --reconfigure-all

I check in /etc/nginx/plesk.conf.d/vhosts/<domain>.conf and the changes are shown correctly there but browsers and online tools such as [URL] .... still say that the sites are using 128 bit encryption and TLS 1.0.

The Plesk admin panel itself displays 256 bit encryption and TLS 1.2.

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Plesk 12.x / Linux :: Webmail - Roundcube Not Working

Aug 18, 2014

I installed PLESK12 (or better: I installed the distributed Debian-Image from my hoster) onto my server. Everything works fine as always - except webmail. I did the following:

- in the general webmail properties, I deactivated Horde. roundcube was active and still is (also tried to activate it again)
- I also activated roundcube as webmailer in the hosting itsel.
- tried to open webmail.mydomain.com --> site not found. I added a mail-adress and tried to use the icon to the webmail --> site not found.
- I restarted the server (maybe deactivation Horde did some stuff there...)... no changes.

PLESK 12 (latest update), running on Debian 7.6 ....

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Plesk 12.x / Linux :: Updated From 11.5 - Outgoing Spam Not Working

Jul 2, 2014

I just did the update to 12.0.18 #6 and everything seemed to go pretty well. One feature we were really interested in was the Outgoing Spam Filter. Unfortunately, the error I see when I go to that feature reads, "Protection : Not active. There are some problems that prevent the service from being started."

When I Google that error, I'm brought to some KB articles but they are all for the older Outgoing Spam Filter that you need a license key for. I don't believe that is the case any more - if it is, I don't know where to get the key. I will say point out I'm a bit of a Linux novice (we are running CentOS 6.5 on this server), so I'm not really sure where to look....

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Plesk 11.x / Linux :: Upgrade Scheduled Backup Not Working?

Jul 6, 2012

I have the same problem again with plesk 11 [URL]

workaround
1) rpm -q --scripts psa-backup-manager | sed 1d | sh
2) /etc/init.d/crond restart

my error message with CentOS 5.8, Plesk 11.0.9 MU#4
sh: line 2315: syntax error near unexpected token `('
sh: line 2315: `preuninstall scriptlet (using /bin/sh):'

/etc/cron.d/plesk-backup-manager is created

why do not work after you upgrade the backup cronjobs?

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Plesk 12.x / Linux :: Roundcube (Sieve) Autoresponder Not Working

Apr 1, 2015

We are running Plesk 12 on centos 6 with roundcube 1.0.5 and dovecot with installed sieverules. All filters are working as expected except the auto responder.

I found those errors in maillog:

Code:
Mar 29 16:57:25 server dovecot: service=lda, user=xx@xxx.xx, ip=[]. sieve: msgid=<b670eba9-39f9-41f9-9a8a-db44ce8dd2fa@me.com>: discarded vacation reply to <>

I managed it to get working by changing the qmail deliver command by adding the preline:

| /var/qmail/bin/preline -f /usr/libexec/dovecot/dovecot-lda -d "$DELIVERED_TO"

Now the autoresponder works for most mails (try'd from iCloud and other mailservers) except gmail complaints about the syntax because of double <<>>:

Code:
Mar 30 09:56:38 server dovecot: service=lda, user=xx@xx.de, ip=[]. sieve: msgid=<CACftkLXd9ha3cJ+GeTYD_CNou71R1b=MzoLfAQ4-rX76NvxJng@mail.gmail.com>: sent vacation response to <xxxx@gmail.com>
Mar 30 09:56:39 server qmail: 1427702199.096480 delivery 133: failure: Connected_to_2a00:1450:4013:0c01:0000:0000:0000:001b_but_sender_was_rejected.
/Remote_host_said:_555_5.5.2_Syntax_error._cq5si16636445wjb.115_-_gsmtp/

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Plesk 12.x / Linux :: Multiple PHP Not Working With Installed MySQL

Dec 19, 2014

I've enabled one more php using this guide: [URL] .... but mysql is not working with the new php installation, how to get it working?

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Plesk 12.x / Linux :: Multiple Version Of PHP Are Not Working Properly

Dec 28, 2014

I am looking for a replacement to my existing ISPConfig 3.x installation and have heard a lot of good things about Plesk, so I decided to put up a test server with a trial version of Plesk 12.The server is running Centos 6.5 64-bit minimal install with all system updates applied before installing Plesk. After installing Plesk I used the commands from the attached text-file.After compiling PHP 5.5.20 with no errors displayed on screen I created a new subscription plan as a copy of the #default domain" plan and changed the name to "PHP 5.5 website" and in the Hosting Parameters I changed PHP to run still run as a FastCGI application but use my compiled PHP 5.5.20 instead of the OS vendors PHP 5.3.3.The configure options used are the same as I did use for my ISPConfig 3.x servers.I also tried the configure options shown here: [URL]... But the command ends with a "configure: WARNING: unrecopgnized options: --enable-fastcgi"

If I compile with the attached script I get a HTTP 500 error when visiting the selected website (which is a clean installation of Drupal 7.34) and in the error_log for my test site I get this:
"
[Sun Dec 28 18:51:48 2014] [warn] [client x.x.x.x] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server
[Sun Dec 28 18:51:48 2014] [error] [client x.x.x.x] Premature end of script headers: index.php
"
x.x.x.x is the internal IP of my router/firewall.I have also looked in the Plesk Administrator GuideIs there a known issue with Plesk 12 and CentOS 6.5 64-bit when wanting to use multiple versions of PHP, since both the version compiled using the KB article above and my own attached script worked fine on my ISPConfig 3.x servers.

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Plesk 12.x / Linux :: Outgoing Mail Control Not Working

Mar 15, 2015

I've searched, since about update 37 the outgoing mail control has stopped working for all of my domains. I get a hacker sendmail script uploaded sometimes and it used to catch it. Now it allows them to send and isn't detected them, maxing out my relays.

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Plesk 12.x / Linux :: Webalizer Stopped Working After Migration?

Sep 15, 2014

I have recently migrated my websites from Plesk 11.0.9 to a new server with Plesk 12.x and the webalizer is not working.

- Is there a chance to repair it and not loose the data? If yes, how do I do that?

- Or do I have to remove it and install Webalizer again? How do I do that?

OS Ubuntu

Uninstalling Webalizer with plesk updater is not possible.

After executing this:

Code:
# /usr/local/psa/admin/bin/statistics --calculate-all
I get:

Code:
WARNING during statistics_collector execution: : Executing logs preparation...
error: error creating output file /var/www/vhosts/system/domain.tld/logs/error_log.1: File exists
statistics[6845]: Unable to execute logrotate via: /opt/psa/logrotate/sbin/logrotate /opt/psa/etc/logrotate.conf -s /opt/psa/var/logrotate.status

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Plesk 11.x / Linux :: Qmail Not Working - SMTP Isn't Responding

May 26, 2014

Just got a strange problem on my plesk server. (11.0.9)

Qmail isn't working...

In Home>Tools & Settings>Services management SMTP "Server (QMail)" is stoppped.

When I try to start it, it say "Information: Please allow for some time for the service to start." but never starts...

In command line i try to restart it with "service qmail restart" and it says "OK" also if i run "service qmail status" it says "qmail-send (pid 2880) is running..."

but, it really doesn't work... queue is getting bigger and smtp isnt responding...!

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Plesk 12.x / Linux :: Reverse Proxy Not Working - 503 Error

Oct 12, 2014

Being relatively new to the Linux world, I don't exactly know why my reverse proxy settings are not working. Nothing i have tried has worked.

The code below is from my old windows server what does not seem to be working in my new 1&1 vps server. I have the below code at the moment at the bottom of my httpd_ip_defult.conf file under /var/www/vhosts/system/mydomain.com/conf/

Code:

ProxyPass /cam http://xxx.xxx.xxx.xxx:8008/cam_1.png
ProxyPassReverse /cam http://xxx.xxx.xxx.xxx:8008/cam_1.png

The following errors also show up in my vhosts error log:

Code:

[Sun Oct 12 23:30:56 2014] [error] (70007)The timeout specified has expired: proxy: HTTP: attempt to connect to xxx.xxx.xxx.xxx:8008 (xxx.xxx.xxx.xxx) failed
[Sun Oct 12 23:30:56 2014] [error] ap_proxy_connect_backend disabling worker for (xxx.xxx.xxx.xxx)
I also have mod_proxy.so , mod_proxy_http.so and mod_proxy_html.so all enabled in my main httpd.conf file at /etc/httpd/conf/

Basically, I need to fix this urgently as a core feature of my site relies on this setup.

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