Plesk 12.x / Linux :: Deleted FTP Accounts Still Working?

Mar 10, 2015

For some reason non-exisiting/delete FTP accounts still have access to the server. When I tried to delete the account, it gave an error stating that a process is using it, however, it was not being used at the time. From there, the ftp account was removed from the list, but for some reason it can still log in as if it exists.

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Plesk 11.x / Linux :: Deleted Panel And Sites Are Gone

Sep 9, 2014

I just want to remove plesk and installed again. i saw (URL...) this page. use this code but plesk not removed. my sites are gone.how can i get back my site? what i should install.When i try install plesk 12 says you already install version 11.0.9

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Plesk 12.x / Linux :: Databases Are Not Deleted When Delete A Subscription

Oct 29, 2014

I have done many tests and always fails.= Plesk 9.5 to Plesk 12 =

I perform a migration with several domains from Plesk 9.5 and Plesk 12, it runs well. Then I remove all the migrated domains in Plesk 12 server. Then I perform a new migration with the same domains from the same server with Plesk 9.5 to the same server with Plesk 12 and it fails.The reason is that Plesk 12 doesn't remove the databases attached to the subscriptions. The new migration tries to deploy the databases and it can't because the same databases with the same users are deployed already.

I tried to remove the databases with `plesk bin database` and it was not enough. Maybe the same error will show when you migrate from Plesk 11.5/12 to Plesk 12.

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Plesk 12.x / Linux :: After Upgrade To 12.0.18 - PHP Session Files Are No Longer Being Deleted

Sep 21, 2014

I recently updated from 11.5 to 12. After the update, my PHP session files are no longer being deleted.

I followed the steps in article 119500 [URL] ..... I was able to run the steps manually but cron does not seem to able to run them automatically.

The PHP sessions folder permissions seem correct:
drwx-wx-wt 2 root root 548864 Sep 21 12:12 session

The "/etc/php.ini" file seems reasonable and the session file path seems correct:
session.save_path = "/var/lib/php/session"

But the session files never get deleted automatically. The session folder fills up quickly and I have been deleting session files manually while trying to resolve the problem. How can I verify that the default Plesk cron jobs are set up and running properly?

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Plesk 12.x / Linux :: What Happens To Site Backup Files When Deleted From Panel

Dec 15, 2014

When you delete a site backup from its "Backup Manager" Panel, it is removed and no longer displayed in the Panel. However, I cannot tell if this action actually does anything with the real site backup files in "/var/lib/psa/dumps". Does this action merely remove it from PSA's database but not touch any actual files? If this is true, then how are site backup files supposed to be managed if this action doesn't actually delete them?

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Plesk 12.x / Linux :: Deleted Backups Takes Long Time To Recalculate Free Space On Server

Jun 11, 2015

We had many backups stored on our Plesk 12 server about 51 GB in total.

After reducing the backups back to 10 GB by removing old backups through the Backup Manager.

The issue is that Health Monitor still reported that there was low diskspace displayed by color yellow. And it look Health Monitor over 16 minutes to change the alarm level from Yellow to Green

However the statistics at the specific subscription still present the Backup usage of 51 GB's whilest they are no longer there.

What can i do about this in order to speed up the synchronization?

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Plesk 12.x / Linux :: FTP Accounts Username Mask

Mar 19, 2015

I use 12.0.18 Debian 7.0 1200150126.15

Can I have possibility to define mask of allowed symbols in "New Additional FTP Account"? I'm migrating a few accounts that use username like this:

User1-domain.com..I don't see anything bad on that username. I tried to create usernames through web page and also through command:

Code:

# /opt/psa/bin/ftpsubaccount --create User1-domain.com -domain domain.com -passwd mypass.Unable to create FTP account: You specified incorrect username.

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Plesk 11.x / Linux :: Creating Mail Accounts From The CLI

Aug 7, 2014

When I use the /usr/local/psa/admin/bin/mailmng script to update the password for a mail account, the account is removed:

Code:
[root@www postfix]# /usr/local/psa/admin/bin/mail_auth_view
Authentication database contents:
+--------------------------------------+-----+--------------------------------------+
| address |flags| password |
+--------------------------------------+-----+--------------------------------------+
| ...<SNIP>... | | |
| eric@example.com | | ********* |
| ...<SNIP>... | | |
+--------------------------------------+-----+--------------------------------------+
Flags

[Code].....

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Plesk 11.x / Linux :: Suspending Accounts Doesn't Work?

Aug 5, 2014

I have setup my dedi server with Plesk, and I have added my own domain to the plesk system, now when I try to suspend the account, it still displays the uploaded html documents in the browser, everything else like the FTP and panel logins get suspended, but plesk doesn't display the default page, it just continues to serve the pages?

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Plesk 12.x / Linux :: Accounts Migration Error (from CPanel)

Oct 15, 2014

I'm getting following errors while migrating my accounts from latest version of cPanel:

Code:
Warning:

Couldn't get 'cgi_bin_mode' attribute for domain where cgi-bin dir is '' and docroot dir is '/home/inofash/public_html'. Domain will be migrated in that way as if its cgi-bin directory was located under docroot.

Because of that none of my accounts can't be migrated.

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Plesk 12.x / Linux :: SSL Not Working

May 25, 2015

After installing a separate SSL to domain.com and www.domain.com, for some reason host.domain.com, which is the subdomain for plesk login, isn't being secured by FTP when choosing "Secure Plesk" after choosing the correct SSL. No error occurs, nor does the dashboard respond to it. It stays the same and unsecured. I tried rebooting server, restart services, etc.

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Plesk 11.x / Linux :: FTP Over TLS / SSL Not Working?

Dec 28, 2014

OS: CentOS 6.6
Plesk: 11.5.30 #48
ProFTPd: 1.3.4c

I am unable to connect over TLS/SSL using my FTP client. I have ports 989 & 990 enabled in my server's firewall. My FTP client is attempting connection on port 990, but times out waiting for the server to respond. I also tried adding "TLSProtocol TLSv1" or "TLSProtocol SSLv3" to /etc/proftpd.conf, but get the same result, except that a non-TLS/SSL connection attempt then returns "server closed the connection".

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Plesk 12.x / Linux :: DNS Is Not Working?

Aug 25, 2014

Recently I configured parallels 12.x on Linode Cloud with cent OS. Using DNS Settings I added 'A' record (abc.example.com) as abc and point to IP. But the record is not propagated after 24-48hrs.

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Plesk 12.x / Linux :: Mass Enable Antispam And DrWeb To All Accounts?

Dec 15, 2014

I migrated many domains to a Plesk 12 with lot of email accounts. I need to find a way to mass enable antispam and DR.Web anti virus.

How can I enable to all accounts the antispam with certain parameters Ex. 5 Points and Mark **SPAM** _SCORE_ in the subject and also enable Dr.Web for incoming email.

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Plesk 11.x / Linux :: Disabling Email Forwarding Configured In Accounts

Aug 23, 2014

Many of our clients create e-mail accounts that forward incoming e-mail to mailboxes hosted on other e-mail services. e.g., Gmail.

Lately, though, a handful of these accounts have been receiving a lot of spam (i.e., UCE) and that's been causing a lot of damage to our reputation with these other e-mail services because the message that's being forwarded appears to have originated from our servers.

Code:
<someuser@gmail.com>: host gmail-smtp-in.l.google.com[64.233.183.27]
said: 552-5.7.0 This message was blocked because its content presents a
potential 552-5.7.0 security issue. Please visit 552-5.7.0
http://support.google.com/mail/bin/answer.py?answer=6590 to review our 552
5.7.0 message content and attachment content guidelines.
g20si28780491ici.46 - gsmtp (in reply to end of DATA command)

Is there some way to...

Find accounts that are configured to forward to gmail?

Disable forwarding in accounts that are configured to forward to gmail? 

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Plesk 11.x / Linux :: How To Stop Creating FTP Accounts And Remove Existing Ones

Dec 26, 2013

I have noticed that for each new subscription I create Plesk automatically creates an FTP account. Further; I cannot delete this. (It seems the Remove button would allow me to delete additional FTP accounts but not the one added when the subscription was created).

I would like:

1) To delete these system created FTP accounts

2) To prevent it doing this in future. I would like to create subscriptions without FTP accounts.

I'd prefer to do it this way and leave the FTP server running. However; I am wondering about disabling FTP access altogether if I have to. I do use SFTP. I'm afraid my Linux knowledge is so limited I don't know if SFTP uses the FTP server; so if I turned off the ftp server whether that would prevent sftp access?

The motivation for doing this is that while I have 'customers' and subscribers in fact I am the only user and will transfer files to the server by SFTP and then move them around the server logged on via SSH. Since I'm not using FTP it seems sensible not to have all these accounts floating about.

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Plesk 12.x / Linux :: Alias Without Www Not Working

Aug 23, 2014

Configuration:
Config server / Preferred domain for web sites / domain.tld
Config hosting to domain / Preferred domain / domain.tld

Problem: I've created a primary domain.tld and work without problems I type www.domain.tld and work fine redirect to domain.tld format but I've created different alias and only work www.domain.tld format don't work domain.tld format.

In google webmastertools i see this error in domain.ltd panel

Redirect

HTTP/1.1 301 Moved Permanently
Server: nginx
Date: Fri, 22 Aug 2014 18:09:28 GMT
Content-Type: text/html; charset=UTF-8
Content-Length: 0
Connection: keep-alive
Location: http://www.domain.tld/
X-Powered-By: PleskLin
MS-Author-Via: DAV
Vary: User-Agent

How can solve to Alias work with domain.tld format?

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Plesk 12.x / Linux :: Http Not Working

Jul 9, 2015

I have a weird problem happening to only few of my domains. From web browser, any of URL below is working fine:

webmail.domain.com
ftp.domain.com (it will open up a new window asking for login info)
domain.com:8443 (it will redirect to control panel login page)

However, URL below not working:
www.domain.com
domain.com

I have checked the DNS entries, all looks alright. I even initiate DNS test from dnsgoodies.com and it return fine.

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Plesk 12.x / Linux :: FTP Server Not Working?

Jan 6, 2015

I have two servers with the exact same configuration, besides from the version of CentOS that they were running when I deployed Plesk using the autoinstall script. My first server was running CentOS 6.5 during Plesk installation. My second server was running CentOS 6.6. No 3rd part repos were installed before Plesk.

On the first server everything is fine, but on the second server I have issues with FTP. I have tried applying this fix: [URL] ....

Before applying the fix I got 530 Login incorrect when trying to connect to FTP. After applying the fix and restarting the entire server I got 550 /: permission denied

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Plesk 12.x / Linux :: Php Is Not Working On Nginx

Dec 18, 2014

I running magento on plesk 12 and trying to configure nginx, but only home page is working and all other pages are not working with error 404.

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Plesk 12.x / Linux :: API Subscription Not Working

Aug 31, 2014

I have an Issue with API.

I have mine Custom billing Panel Today my Developer start code API for it by Docs that Parallels given but we got stuck on Subscription...

if we set login name and password
API shows this error
While creating subscription

Error 2204 Unable to update hosting preferences. Unable to check system user existence: login name is empty
It happens only while creating the subscription...

Creating of user is working fine only subscription don't want work and we don't know why we tried many things and none of it works.

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Plesk 12.x / Linux :: Shared IP Not Working

Nov 4, 2014

I have set up a CentoS 6 & Plesk 12.0.18 server as master and a reseller. I enabled the shared IP under IP address in the tools section.

I then added a customer and domain. then I added reseller with domain and 2 customers with domain under that. I changed the nameservers at registrar to the IP of the new server. When I use the control panel and under each domain I use the PREVIEW and each domain shows the index.html file I uploaded. When I choose OPEN it opens a new window to the domains address and I get webpage not found. And yes it has been almost 36 hours since the registrar change in case you are wondering.

Is there a setting I am missing or is the server set up wrong? Why wont it show the webpages as it does in the previews?

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Plesk 11.x / Linux :: FTPS Not Working?

Aug 20, 2014

We just upgraded from Plesk 10.4.4 to 11.5.30 and can't seem to get FTPS to work.

I presume it should be running on port 990, but the server is not listening on that port (only 21 for FTP).

Code:
netstat -lptu | egrep 'ftp|990'
tcp 0 0 *:ftp *:* LISTEN 20354/xinetd

We've enabled FTPS on the Server > Security Policy page.

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Plesk 11.x / Linux :: DNS Not Working After 11.5.30 Upgrade?

May 29, 2014

I have a VPS on Webfusion which auto upgraded last night to Plesk 11.5.30 #45. However, I used to have the domain registrar, 123-reg manage my DNS & now since the upgrade I've lost access to all emails & ftp access but the domains still work ok.

whether I should delete all DNS records at 123-reg & point to my VPS now? The DNS parameters in Plesk appear to be different to 123-reg. I

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Plesk 11.x / Linux :: Setting Up Separate Mail Accounts For Domain Alias?

May 6, 2014

I've got a situation in which I need to have a set of mail accounts that share a domain name with a domain that's already in use as a domain alias and because the domain is already in use, I'm unable to create a new account using that domain. I tried explicitly adding "www" to the domain alias so I could keep the www.domain.com address as an alias and reserve the "domain.com" name for use as a separate account, but Plesk won't allow for that.

How to address this? The idea I'm currently considering is to delete the domain alias and then create the new account and manually set the DOCUMENT ROOT of the new account to refer to the other domain's document root. I'm sure this could create some difficulty in Plesk so I'm looking for input before trying it. I'm actually not even sure exactly where I would be able to redefine the document root with Plesk allowing the change and not overwriting it later.

If all else fails, I can setup a new account on a different and unrelated Plesk server, but I'd prefer not to do that.

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Plesk 12.x / Linux :: Page Not Found / Timeout / 502 Bad Gateway Error Creating Accounts

Jun 22, 2015

As I read, when Plesk and WHMCS are in the same server, you may have 502 bad gateway errors when creating an account through WHMCS..Page not Found/Timeout/502 Bad Gateway error creating accounts with Plesk 10+..By default Plesk 10 and above performs a forced restart of apache when an account is created or suspended which causes WHMCS to lose connection to the server, and if your WHMCS is on the same server, you will also lose connection to WHMCS at the same time.

In order to resolve this please refer to the following knowledgebase article for instructions on configuring Plesk to perform a graceful restart instead: URL..

But when I activate nginx in Plesk the 502 bad Gateway problem comes back.Is there an option to activate Nginx graceful restart in Plesk?

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Plesk 12.x / Linux :: Gmail Rejected POP3 Accounts - Cannot Assign Requested Address

Dec 30, 2014

If I setup an pop3 account from my server in Gmail, Gmail returns:

Failed to get the mail.

The server returned the error

"Cannot assign requested address"

Ubuntu 14.04.1 LTS
Plesk 12.0.18 Updated #24

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Plesk 12.x / Linux :: Remote FTP Backup Is Not Working

Aug 14, 2014

Since moving to version 12 on the remote FTP backup is not working.

This makes the tar of 50K ~

We have chosen "Setting and content domain" ... 

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Plesk 12.x / Linux :: Chrooted SFTP Not Working

Jun 17, 2015

Since the migration from Plesk 11.5 to Plesk 12.0 the "chrooted" SFTP accounts do not work anymore. Along with the Plesk migration we have changed the operating system too. We've migrated from CentOS 6 (x86_64) to CentOS 7 (x86_64).

When trying to connect using SFTP on the command line I get the following error message: debug1: Exit status 127...When using an SFTP client such as WinSCP I get logged out immediately without any message.

The OpenSSH configuration is saying:
<...>
Subsystem sftp /usr/libexec/openssh/sftp-server
<...>

The mentioned binary from above does exist:
ls -l /usr/libexec/openssh/sftp-server
-rwxr-xr-x 1 root root 83984 2015-05-12 21:41:56 /usr/libexec/openssh/sftp-server

I have attached the debug output of the SFTP command (plesk_sftp_issue.txt).When I change the option "Access to the server over SSH" to "/bin/bash" the SFTP access works again. But when "chrooted" it stops working.

Plesk 12 under CentOS 7?

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