Plesk 12.x / Linux :: Domains Lost After Business Model Update
Feb 17, 2015
I'm running a fresh install of Plesk 12 on Ubuntu. I've used the migration manager to import domains and accounts from another (older) installation. Everything worked well.
After the process, Plesk suggested the "Complete Switching to the new Plesk business model". After switching, half of the Domains didn't show up anymore (not in Subscribtions, nor in a Customer Account) and the Domains page was completely blank. But if I check the page "Traffic Usage By Domains", the Domains still show up and they are still in the vhosts folder and they are still accessible.
So I guess the Domains are still in the database, they just lost the connection to a subscription or customer. How can I restore this connection?
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Jul 4, 2014
Since updating from Plesk V11, Plesk is sending out an e-mail with date.time information to all my customers. I have not changed anything to my settings.
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May 4, 2015
I use a up2date Plesk 12 on a Debian Linux Server. I use my Admin Account to create Service Plans, Customer an Subscriptions. I enter the customer Accounts by klick Open in Control Panel (i am Admin in the Customer Account) and add domains.
today I try to change the PHP Settings of all Domains. (set more php_memory and max_execution_time)The Service Plan are success sync to all Subscriptions. but the settings are not change on the Domains check with phpinfo();so I try to rewrite all settings by using the command line and change the PHP Version and change back
for i in `mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -Ns -e "select name from domains"`; do /usr/local/psa/bin/domain -u $i -php_handler_id 9235d9db7f57382520fd94d64d1f80b2f121e79b; done
for i in `mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -Ns -e "select name from domains"`; do /usr/local/psa/bin/domain -u $i -php_handler_id fastcgi; done but the settings are still not effected.
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Jan 10, 2015
Recently I've tested the usage of domain keys on my plesk 12 server. The feature works without problems. I'm wondering however if it's possible to activate the domain keys by a service plan or subscription model. If not, for all my domains (65) I've to activate them manually and for each domain iIll create in the future I have to activate it too.
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Dec 4, 2014
I have suddenly lost all of the websites on the plesk panel server 12.0.18. One of the domains was being used to spam and so I started blocking stuff and removing some of the offending files and folders and the spamming stopped.
However it got to a point where I needed to restart the server and although it was working before the restart, once I did restart it it stopped working. All domains are loading nothing and the access_log looks like nginx or FastCGI is trying to redirect the page somewhere. The bootstrapper repair log file states:
"Details: PHP Warning: include_once(Template/Writer/Webserver/Apache.php): failed to open stream: No such file or directory; File: /usr/local/psa/admin/plib/Loader.php, Line: 97"
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Oct 11, 2014
Tested with my own comilations as well as the Panda-packages:
- zend opcache configured in php 5.5 and 5.6
- php version assigned to test domains
php-info:
- cache active and running
real-life:
- site loads "normally" on initial load
- cache kicks in on reload - perfect
- 15 seconds later: cache is empty
bottom line: when then php-cgi process ends, the cache is killed too.
Why does it happened? How do I keep the cache persistent? Is it due to cgi/fcgi and fpm would solve it?
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Oct 29, 2008
I just update my apache today. I remove them and update to latest version 2.2.8. It's works well but when I try to vist my homepage my website is gone but my domain still works and after I login to filemanager in lxadmin all my file is there! :O I only saw this apache default page.
How can I point my index page to my domain? I think name server is not a problem because I can vist my website with my domain name.
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Apr 17, 2015
I've asked sales a few times but they don't seem to know...what counts as a "website?" In PPA as a test we set up two subscriptions and one mail-only secondary domain on one of them. The Services/Websites tab lists all three, but only two are marked as Website under Hosting Type while the third is marked No Hosting. Does that count as two websites for license purposes, or three?
I'm trying to plan for multiple domains, subdomains, etc.
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Feb 5, 2015
I've checked the firewall and FTP is allowed incoming, I added the passive ports to the firewall. Plesk shows the user in active connections, but when I connect to any domain I get an error that its not able to retrieve the directory. I am not sure if plesk just doesn't know what the directory is or if the main config messed up on the domain or sites level. I am running Plesk 12 on CentOS7.
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Oct 6, 2014
Whenever I try to update the Plesk key via webinterface I receive the following error:
Unable to connect to license server [URL] ....
cURL error description: Problem with the SSL CA cert (path? access rights?)(77)
Checking via command line shows that the SSL certificate of ka.parallels.com on port 5224 is expired in 2004 (!)
As it worked until today, why the SSL cert check fails now?
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Jun 24, 2015
Is it possible through Plesk Linux version on the root servers to update?If not and you will update the Debian itself, you have to note something? What should you back up before everything to make Plesk is working again? Is a complete reinstallation is required?
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May 12, 2014
My current version of nginx in plesk 11.5.44 is 1.5.0 and i would like to update it to the latest stable version which is 1.6.0. However, i cannot seem to manage to do so. I tried with yum update nginx but i receive Package(s) nginx available, but not installed.
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Jul 3, 2014
After updating from Plesk 10 to Plesk 12 I have lost ssh access for all users (service is not running).
While I select ssh connection I still receive an error:
---------------------------
PuTTY Fatal Error
---------------------------
Server unexpectedly closed network connection
---------------------------
OK
---------------------------Click to expand...
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Jul 25, 2014
I want to upgrade to Plesk 12, but want to make sure current version of 11.5.30 is working properly.Whenever Plesk tried to update I get the following error.Installing packages
Loaded plugins: fastestmirror, priorities, refresh-packagekit
Loading mirror speeds from cached hostfile
* atomic: www5.atomicorp.com
* epel: mirror.compevo.com
437 packages excluded due to repository priority protections
[code]....
Fatal error during packages installation: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package.Check that the correct key URLs are configured for this repository. YumBaseError: The GPG keys listed for the "CentOS / Red Hat Enterprise Linux 6 - atomicrocketturtle.com" repository are already installed but they are not correct for this package. Check that the correct key URLs are configured for this repository.
ERROR: Failed to run the Yum utility.The Yum utility failed to install the required packages.
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Jun 26, 2014
I have VPS Server with Parallels Plesk 11.5.30 (64 bits) on OVH.ORG..Today i do Update to newest version via https://MY-IP:8447
Code: [URL] .....
Now i cant login to my server: [URL] ....
How can i repair it. I dont wanna install again Plesk Panel becouse i have a lot of configuration and email adress.All components like Apache Mysql, ftp works good, but i cant only login.
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Jan 10, 2015
I've tried a few times to update php on my server from version 5.3 to the latest 5.5 however it keeps conflicting with apache2 that's installed and I ended up having to re-install everything as I accidentally deleted Plesk attempting to fix it.
Ideally I'd rather just run nginx with php-fpm without apache but it's not as straightforward anymore with plesk and how to go about updating PHP?
I've got a clean install of Parallels Plesk v12.0.18_build1200140606.15 running on Ubuntu 12.04.2 LTS.
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Jun 5, 2014
I understand it is not possible to move a domain to another subscription, or to create a new subscription with an existing domain name.The problem I have is I wish to use a different IP address for a domain within a single subscription. I need to do this to establish SSL cert on one of the domains.
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Oct 15, 2014
I have multiple domains on a single IP address and many require SSL Certificates.
I have enabled SNI in /etc/psa/psa.conf so it now says "SNI_SUPPORT true" as it was originally set to False. Setting this to TRUE then enabled the SSL option in 'Websites & Domains'.
I then purchased and installed the SSL Cert and activated it in the domain settings. On a dedicated IP address, this would work.
When I checked the certificate. it was not using the assigned SSL cert, instead it was using the Servers default certificate (plesk) that is assigned to the shared IP address.
When I check, I get the error message: "[warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name"
I then rebooted the server and it made no difference. I changed the domain to a spare dedicated IP address, and the SSL Cert was certified correctly (it used the correct SSL Cert). When I changed it back to the shared IP address, it reverted back to the shared IP address' SSL cert. So the new SSL Cert was being ignored.
For info: currently running 11.0.9 on Centos 5 and I'm testing this with latest IE, FF, Chrome so it accepts TLS Server Name Indication.
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Jul 13, 2015
I run a VPS with Plesk 12. Can I set SSL certificates for all the domains on this VPS?
I don't need to know how to do it (yet). I'm just wondering if it is possible.
(I have 2 IP addresses to my VPS. I was told the second one was for SSL, but I'm not sure if I need it?)
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Feb 25, 2015
Symptoms are that two of my domains are not resolved anymore, one of which is my mail, the other the plesk default. So even I try to login by ip, it bounces to the default name and that does not resolve.
This probably happened yesterday morning and i see an autoupdate log, so i can't think what else would cause this out of the blue, since i am on holiday and have not touched the server for three weeks.
The log doesn't really have errors, just one warning i saw, about packages not beeing updated, using old ones. But that was only passenger, so ok i guess. The log is rather big and so i didn't read it all. It ends by saying patch for 12.0.18 will not be applied and errors in apt-get update, that i mentioned.
The domains were set up like many others that still work, as masters.
I can log in as root, so if i could just let me log in by ip again.
Linux auringostaitaan.fi 3.2.0-4-amd64 #1 SMP Debian 3.2.63-2+deb7u1 x86_64
>plesk version
Product version: 12.0.18 Update #36
Update date: 2015/02/21 07:05
Build date: 2015/01/26 15:00
Build target: Debian 7.0
Revision: 333059
Architecture: 64-bit
Wrapper version: 1.1
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Feb 4, 2015
After each Plesk auto-update FTP server don't answer anymore.
We have to restart it with this commande line : /etc/init.d/xinetd restart
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Jun 29, 2015
we have a problem with internal statistics in one of our servers with plesk, statistics don't update, trying command line at server with "/usr/local/psa/ admin/sbin/statistics --calculate-one --domain-name=domain.tld" we have this result:
[2015-06-29 11:17:23] ERR [util_exec] proc_close() failed
WARNING during statistics_collector execution: : statistics[22087]: Statistics info parsing error: Number value is out of range for expected type. Error occured at offset 856, character '9'.
[2015-06-29 11:17:29] ERR [statistics[22087]: Statistics info parsing error: Number value is out of range for expected type. Error occured at offset 856, character '9'.] ERROR during statistics_collector execution:
We can update some domains from command line, but others fail and cron dont update any, maybe if one fail the cron command stop working?
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Mar 18, 2015
how is it possible that after an update my main site is down? This site: www.orderhosting.it has plesk Panel and I have 20 sites. They work perfectly but my main site is off. I think there is an error in the configuration because:
[root@orderhosting ~]# grep -r 199.99.36.73 /etc/nginx/
[root@orderhosting ~]#
This is strange.Error log does not report any errors, only this: [warn] RSA server certificate CommonName (CN) `Parallels Panel' does NOT match server name!?
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Dec 5, 2014
When I logged in today I saw this message:"Failed to update Plesk. To solve this problem, you can send the update log to Parallels support. View the update logs (Dec 5, 2014). Copy the logs to your computer before you close this message. To close this message, click here." Here is the error log - how do I fix this issue:
Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)
Details: Doing restart of Parallels Installer...
File downloading products.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
File downloading versions.inf3: Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
Error: Couldn't resolve host 'autoinstall.plesk.com', retry...
[code].....
Not all packages were installed.Please resolve this issue and try installing the packages again.
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Jul 17, 2014
After updating our server from plesk 11.5.30 to 12.0.18, one of our subscribers is receiving duplicate emails, a varying number anywhere between 5-15 of the same message!
Running plesk 12.0.18 on a CentOS 6.4 Cloud Server
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May 22, 2014
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
11.5.30 Update #44, Ubuntu precise 64bit
PROBLEM DESCRIPTION
Upgrade fails with message: Failed to update Panel.you can send the update log to Parallels support. View the update logs (May 22, 2014). Copy the logs to your computer before you close this message.
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Nov 5, 2014
On one CentOS 6.5 Plesk 12.0.18 install (with all MUs applied) each time an admin logs in a notification is displayed ("Plesk was successfully updated. View detailed information on the updates.") and once a week the panel generates an email notification (Plesk panel updated successfully).
Other Plesk 12.0.18 servers that are set to automatically update aren't generating this email notification or displaying the "green" notification upon login to the Plesk Panel. Is there a flag, tmp file, or a DB trigger that isn't being set properly to cause this?
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Feb 18, 2014
our our test setup. once we install a service node ie apache server, if i ssh to the server and type yum update i get the following:
Code:
[root@ppa-mysql1 ~]# yum update -y
Loaded plugins: dellsysid, fastestmirror, security
Loading mirror speeds from cached hostfile
* base: mirror.synergyworks.co.uk
* extras: mirror.sov.uk.goscomb.net
* updates: mirrors.coreix.net
Setting up Update Process
[code]....
this is the same on all PPA linux servers both web & mysql nodes.
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Nov 25, 2014
We have a VPS system running with Plesk but after a nightly automatic update there was a error message in Plesk, with a link to 'fix' the problem. After that Plesk stopped functioning. Now, when we log in with correct credentials (we know its correct because we if incorrect, we get a message its incorrect, so thats working) we're presented with this error:
Error: Call to a member function getName() on a non-object (MainMenu.php:48).
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