Plesk 12.x / Linux :: All Sites Down After Any Change Made In Domain

Sep 25, 2014

OS: Centos 6.5
Plesk Version: 12.0.18

Recently, we had trouble with Horde, which I Re-installed. However, since then any change that is made to a domain in plesk (changing mailbox settings, domain settings, hosting settings) All website show the default plesk page and I will have to re-run the reconfigure-all command in SSH to bring them all back up. Sometimes even that won't work and I will have to re-run the bootstrap repair command. We were actually on Plesk 11 when this started happening, so we upgraded to Plesk 12, but unfortunately this did not fix the issue.

We have around 500 customer websites on this server, so obviously the changes are made often and the sites going down on every change isn't great at all.

I have a long list of these errors in my error Plesk error log:

2014/09/25 17:31:53 [error] 818#0: *1566 FastCGI sent in stderr: "Primary script unknown" while reading response header from upstream, client: *.*.*.*, server: , request: "$

But I can't seem to find out if this is the cause, or how to fix this error correctly on a Plesk install.

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Plesk 11.x / Linux :: Change Primary Domain

Jun 6, 2014

My customer has two domains, one of it is a alias-domain.

He wants to set this alias to his primary domain, so how can i change it?

I tried it with deleting the alias, but i can't find the "button" for changing the primary domain?

Have I to delete the complete abonnement and reinstall all files and databases?

I know, that I have to change some paths in files, but it would be easier, than to dump everything and upload again...

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Plesk 12.x / Linux :: Change Domain Nameservers?

Aug 22, 2014

Recently I have migrated from a VPS to another VPS. How can I change nameservers for domains in old VPS to point them to the new VPS ?

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Plesk 12.x / Linux :: Fail2ban Errors In Log After Domain Change

Feb 4, 2015

After changing website domain name (from development one -dev-domain.com- to production one) we have this error in fail2ban.log :

2015-02-01 06:46:41,176 fail2ban.filter [2848]: ERROR Unable to open /var/www/vhosts/system/dev-domain.com/logs/proxy_access_log
2015-02-01 06:46:41,176 fail2ban.filter [2848]: ERROR [Errno 2] No such file or directory: '/var/www/vhosts/system/dev-domain.com/logs/proxy_access_log'
Traceback (most recent call last):
File "/usr/lib/python2.7/dist-packages/server/filter.py", line 520, in getFailures
has_content = container.open()
File "/usr/lib/python2.7/dist-packages/server/filter.py", line 601, in open
self.__handler = open(self.__filename)
IOError: [Errno 2] No such file or directory: '/var/www/vhosts/system/dev-domain.com/logs/proxy_access_log'

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Plesk 12.x / Linux :: Cannot Change Hosting Type For A Domain

Mar 1, 2015

I have a "little" problem. I can not change the hosting type for a domain.

There is the error:
"Internal error.
ERROR: Call to a member function getRootPath() on a non-object (Abstract.php:141)"

What am I doing wrong?

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Plesk 12.x / Linux :: Nginx - 502 Bad Gateway With Every Domain Change

Mar 12, 2015

Since we switched to Plesk 12 and activated nginx the problem reoccurs reliably on every domain change.
As soon as a customer creates a new domain or alias and Apache restarts nginx delivers 502 errors for maybe 10 seconds. After that everything is fine again.

The system is Debian 6.0.10 with Plesk 12.0.18 Update #38

That might not be a problem in small environments, but with >100 domains the timeout is annoying enough for customers to pick up the phone.

Adding this to /etc/sw-cp-server/config did not do the trick.

http {
fastcgi_buffers 32 32k;
fastcgi_buffer_size 64k;
fastcgi_read_timeout 600;
fastcgi_send_timeout 600;
}

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Plesk 11.x / Linux :: Change Default Value Of Preferred Domain

Sep 16, 2013

Is there a way to change the default value of the "Preferred domain" option in the hosting settings of domains in Plesk 11.5? When ever i create a new subscription/domain it just defaults to the value of "domain.ltd" and i have to go into the hosting settings and manually change it to "None". Is there a way i can set it to use the "None" option every time i create new subscriptions or domains?

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Plesk 12.x / Linux :: Subscriptions Blocked On Change Domain Prefix

Jun 25, 2015

I have a Plesk 12.0.18 on Centos Server. All subscriptions works fine, but one subscription have a domain with this problem.

When i change the domain prefix to "www.mydomain.com" or to "mydomain.com", this still stuck to "Waiting...".

When this happens, the rest of the server still works fine, but will not let me make any changes to the rest of subscriptions.

I try to edit the apache vhosts, but this looks fine.

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Plesk 12.x / Linux :: Change Domain Name Preference - No Secure Shell Available

Dec 8, 2014

When I try to change a domain name preference from www to non-www i am getting the error

"Error: No secure shell available"

I am using plesk 12 .... 

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Plesk 12.x / Linux :: Change Domain / Workspace Expiration Date?

Jan 21, 2015

"Warning: The webspace was suspended. All sites hosted with the webspace are not available."

I know that on the past versions the expiration date is changed in the subscrition details.

This is Plesk 12.08 Webadmin Edition and theres no possibility to change by the "interface management" on service provider view.

How is it possible to change workspace expiration dates?

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Plesk 12.x / Linux :: Change Domain Name For Incoming / Outgoing Mail Server

Mar 11, 2015

I wonder if there is any chance to change the domain that is being shown as the incoming/outgoing mail server to users of the Plesk Panel, when clicking on the "Info"-Icon near an e-mail-account in the mail list (see screenshot).

We only have a SSL certificate for one domain and want our customers to use this domain in their mail client settings, so that the client trusts the domain.

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Plesk 12.x / Linux :: Change Plan Via WHMCS Causes Dedicated IP To Change To Shared

Feb 21, 2015

I have a client on a dedicated IP, today we needed to downgrade the web hosting plan. As the web hosting plan puts users on a default shared IP, this plan change also changed the dedicated IP to the shared one causing some propagation issues for a small period of time.

I have contacted WHMCS about this asking if they had a way of changing the clients plan but keeping the IP address intact as this could lead to some very undesirable outcomes. They explained that it is not their fault and to contact Parallels.

I know I can change the plan directly in Plesk however by initiating the plan change via WHMCS, everything is automated.

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Plesk - How To Change Domain's IP Address

Sep 10, 2009

I am running plesk 9.2. I need to move one domain from the shared IP to dedicated IP. How do I do that? My server vendor has already allocated the IP addresses to me and I can see the unused IPs in the Ip address pool. How can I change the ip of suppose; mydomain.com from 1.2.3.4(shared) to 4.5.6.7(dedicated)?

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Plesk 11.x / Windows :: Change PHP Value For Domain

Jan 8, 2014

Today I received this Error Message when i try to change php value for a Domain.

Error: ProtDirUser_IIS::update() failed: Update Protected Directory #427 user failed: no such table: ProtectedUrls (Error code 1)

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Plesk 12.x / Linux :: Cannot List Sites Through API

Apr 15, 2015

I'm trying to get a list of all sites on a Plesk 12 server. This is the request:

Code:
<?xml version="1.0" encoding="UTF-8"?>
<packet version="1.6.6.0">
<site>

[Code].....

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Plesk 11.x / Windows :: Cannot Change Preferred Domain Section After Upgrade

Jun 14, 2013

After upgrade plesk 11 to 11.5 there is a new feature in domain hosting settings which is called "Preferred domain"

We can not change the state of Preferred domain. It always remain domain.tld When we try to change it to "none" panel says "Information: The settings were successfully updated."

When we check hosting settings again Preferred domain section is domain.tld . due to that reason we r having lots of diffuculties. Lots web page down due to web.config file has redirection.

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Plesk 12.x / Windows :: Change Register Domain Names Button

May 5, 2015

I was trying to change "Register Domain Names button URL". URL...But after changing the "Register Domain Names button URL" the CLI file (%plesk_ cli %interface_template.exe) got corrupted somehow and now i get this error "invalid application".Is there a place where i can get a copy of this file ?

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Plesk 12.x / Linux :: Sites Do Not Send Emails

Apr 30, 2015

Started after last update 12.0.18 Update #44 (on CloudLinux): I can send mail wia created mailboxes, but sites can not send mail, contact forms say "Failed to send your message." maillog file also do not indicate sending any messages from domains. Wordpress restore password claims:

"The e-mail could not be sent.
Possible reason: your host may have disabled the mail() function."
php.ini is default:
safe_mode = Off
disable_functions = is empty

The issue about not sending mail from domains was - old versions of LVE anf CageFS are incompatible with latest plesk update, updating them caused all sites in Cagefs to throw error 500 with log string: "SecureLVE jail error Invalid regexps: no match for path to base home directory". It was fixed by changing cagefs.base.home.dirs regexp to the real sites folder location. Enabling cagefs back removed one of the files it shouldn't:

"Removed file /var/cagefs/81/xxx/etc/php.d/soap.ini"
So be carefull to place necesssary files back.
For now everything works.
Click to expand...
Click for original message

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Plesk 11.x / Linux :: Deleted Panel And Sites Are Gone

Sep 9, 2014

I just want to remove plesk and installed again. i saw (URL...) this page. use this code but plesk not removed. my sites are gone.how can i get back my site? what i should install.When i try install plesk 12 says you already install version 11.0.9

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Plesk 12.x / Linux :: Error 403 Forbidden On All Sites After Migration

Dec 17, 2014

We have installed Plesk 12 on a fresh up to date Ubuntu 14.04 x64 server.

After installation, and before any migration, we have moved some folders:

- /var/www/vhosts -> /opt/vhosts
- /var/qmail -> /opt/qmail
- /var/mysql -> /opt/mysql

We have created symlinks, modified some configuration files (Plesk included) and ran domains reconfiguration script (zero domain installed, but just in case the script will do anything else).

After that, we have launched Plesk Migration Wizard (from Plesk 9 to last release).

Everything has worked fine: all domains have been migrated on our new folders (/opt based) and owners has been correctly defined for each domain. The same for MySQL and all mail accounts.

We have checked Apache VirtualHost configured by Plesk Migration Wizard : our new folders are used (/opt).

So all seems to be ok.

But now, all websites (configured with Apache and Apache PHP module) returns 403 Forbidden error.

We have try changing to FastCGI with Apache same error.

We have try changing to full Nginx (PHP and static files), some websites run.

We have checked some KB (112884, 800) but all seems to be good.

Is there any steps we have omitted when we move folders ?

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Plesk 12.x / Linux :: Disabling Weak SSL Ciphers - Sites Are Down

Jul 8, 2015

After successfully changing to a fresh created dhparam pem and a reissue of my certificate all was well.

A couple of other things needed to be done so I followed the article: [URL] ....

nginxDomainVirtualHost.php was already present so the only thing I did was adding the ciphers I got from another site (ciphers that also gave me XP and IE8 support etc.)

After executing the httpdmng --reconfigure-all command I instantly got a error message:

Details: (timestamp) ERR [util_exec] proc_close() failed
(timestamp) ERR [panel] Apache config (14364042360.16209100) generation failed:
Template_Exception: nginx: [emerg] unknown directive "HIGH:!aNULL:!MD5"

[Code] .....

Why are "HIGH:!aNULL:!MD5" unknown directives? How can I merge:

ssl_ciphers
EECDH+AESGCM:EDH+AESGCM:AES256+EECDH:AES256+EDH:ECDHE-RSA-AES256-GCM-SHA384:
ECDHE-RSA-AES128-GCM-SHA256HE-RSA-AES256-GCM-SHA384HE-RSA-AES128-GCM-SHA256:
ECDHE-RSA-AES256-SHA384:ECDHE-RSA-AES128-SHA256:ECDHE-RSA-AES256-SHA:

[Code] ....

into these these automatically created @domainname.conf files of all my sites without getting this error.

I'm hosting 5 sites, all 5 sites are down now because of the missing conf files.

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Plesk 12.x / Linux :: Password Protecting Sites With Nginx And PHP-FPM

Jun 21, 2015

I am seeing some some some strange behaviour when password protecting directories served by nginx and PHP-FPM. If I have a site set up so that 'Process PHP by nginx' is selected under ('Websites & Domains>Web Server Settings>nginx settings') and set up password protection ('Websites & Domains>Password-Protected Directories') PHP pages are still served without asking for a password.

If I untick 'Process PHP by nginx' the behaviour returns to normal and an attempt to any access files results in the password request.Is this behaviour by design? If so, it is not made clear when you set up the password protection that it will not apply to PHP pages if you have nginx process the PHP pages.

OS: CentOS 6.6 (Final)
Plesk version: 12.0.18 Update #51

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Plesk 12.x / Linux :: After Reboot Server - Sites Not Opening

Dec 29, 2014

Today I reboot my server. And after that my sites are not opening.

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Plesk 12.x / Linux :: Increase PHP Memory Limit For All Hosted Sites

Nov 12, 2014

I am trying to increase the PHP memory limit for all Plesk hosted sites.

I've updated the 'memory_limit' setting in /etc/php.ini

Then I ran

Code:
/usr/local/psa/admin/sbin/httpdmng --reconfigure-all
/usr/local/psa/admin/sbin/httpdmng --reconfigure-server
Checking a phpinfo() page on hosted sites I see that this setting has not been effective.

Checking some /var/www/vhosts/system/domain.com/etc/php.ini also shows the old setting, and I can see that these files have not been updated.

I note that all these domain php.ini files have been modified earlier today, all at the same time, so presumably some process did regenerate them earlier. All these files hae the "DO NOT MODIFY ..." heading

I realise that I can go the the domain in Plesk GUI and save the PHP settings to force an update, but is there anyway to force the regeneration of all of these files via CLI?

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Plesk 12.x / Linux :: SSL Sites Receive 502 Bad Gateway When Nginx Is Enabled

Oct 22, 2014

When I turn on nginx for the server I am able to browse non SSL protected sites correctly. I receive a 502 Bad Gateway error on any sites that have an SSL certificate. Is there a fix for this? I have been unable to find one.

I am running Plesk 12 on an Ubuntu server.

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Plesk 12.x / Linux :: Moved Vhost Location - Some Sites Not Working

Nov 14, 2014

I have a new DS with Plesk 12. I needed to change the default /var/www/vhosts location to a different physical drive, with more capacity.The larger disk is mounted as /disk1, so I created a folder here called vhosts, moved everything from the existing /var/www/vhosts directory, then I mounted /disk1/vhosts as /var/www/vhosts. See my fstab output below.

I then edited /etc/psa/psa.conf to update the VHOSTS location as per [URL] ...., and restarted Apache, MySQL and reconfigured domains.I thought all was OK, and that Plesk would just see /var/www/vhosts as normal, but I proceeded to migrate domains from another server to this box, and found that whilst some sites were working OK, many were not.

I was finding that existing config directives that used <Directory> were being ignored or seemed to disappear.All sites with .htaccess files stopped workingWe would get Apache / PHP errors saying that files could not be accessed as they were not in the allowed path for the domain. Plesk seems to be logging, reporting, and handling files as if they were in /disk1/vhosts, not the usual location. I have got sites working by adding /var/www/vhosts/ domain and /disk1/vhosts/domain to the PHP Settings page as allowed paths.

I have checked in the httpd.conf for each domain, and they all list the site document root as /disk1/vhosts/domain, not /var/www/vhosts/domain.It's as if Plesk is ignoring the change in /etc/psa/psa.conf.

All I want is for Plesk to think that /var/www/vhosts is the document root for all domains, and not do anything with /disk1/vhosts. I have many sites with hard coded links to included files in /var/www/vhosts/domain, and I dont want to have to rewrite them all to use /disk1/vhosts.

I have had to stick HTTP configuration directives on nearly every site, and add these entries to the allowed paths box, which obviously I should not have to do. Can any Plesk / Linux gurus tell me what I need to do to fix my problem, get sites working in /var/www/vhosts, and have Plesk allow .htaccess files to work without me having to add "AllowOverride All" to every domains??

# /etc/fstab
# Created by anaconda on Tue Oct 14 05:22:57 2014
#
# Accessible filesystems, by reference, are maintained under '/dev/disk'
# See man pages fstab(5), findfs(8), mount(8) and/or blkid(8) for more info
#

[code]....

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Plesk 12.x / Linux :: Certificates Disappeared After Upgrade - All Sites Using SSL Now Broken

Sep 25, 2014

All my sites using SSL are now broken and the panel says there are no certs.... I hope they are still there somewhere where I can find them.

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Plesk 12.x / Linux :: Prevent 502 Error For All Sites When Changing Configs

Nov 19, 2014

I have a Plesk 12 server running that works great. But the problem is that whenever one of my shared hosting customers changes something out a domain or subdomain, all the other sites on the server give a 502 error.

The reason why is clear to me: apache is reloading its config while nginx is still active, but sees apache as being down and therefor throws a 502 error.

Is there any way to prevent this from happening? Because it's happening a lot and people are sending in 'site down' reports while there's actually nothing wrong with the server or their site.

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Plesk 12.x / Linux :: Sites Just Stop - Zend DB Adapter Exception

Apr 6, 2015

Since hour ago my sites just stopped and Plesk, too. Error when trying to open plesk is:

ERROR: Zend_Db_Adapter_Exception: SQLSTATE[HY000] [2002] No such file or directory (Abstract.php:144)

Plesk just won't start.

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Plesk 12.x / Linux :: Sites Offline While It Runs Perfect After Reboot

Apr 2, 2015

I run a centos 6 plesk 12 server with around 7 domains.All runs perfect untill a 3 hours ago. The server was offline.After reboot plesk starts up without a problem but the sites keep offline. While httpd and mysqld and psa runs perfect.Also cannot find error messages in the messages, error_log or anything. How to proceed debugging?

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Plesk 11.x / Linux :: All Sites Unresponsive Until Reboot Happening Several Times A Day?

Jun 8, 2014

OSCentOS 5.6 (Final)
Panel version11.0.9 Update #61
The system is up-to-date; last checked at June 6, 2014 03:32 AM

I use pingdom to alert me when sites go down. It would happen only once every few weeks, and I'd just reboot the VPS from my provider's control panel, however in the last 24 hours it has started doing it more and more often. The only change I have made in this time is to delete a few unused web sites.

When I get alerted, I check the the domains and they won't load. I look at the plesk control panel page thought and that does work.

I can SSH in, but I can't see anything that might work in the messages log.

I removed the plesk control panel error as that only seemed to happen once and is not happening anymore.

I saw quite a few entries in the /var/log/secure log and so I added iptables rules to only allow SSH access from my own IP and to DROP all other requests. It seemed fine for a while, but after 12 hours it has started becoming unresponsive again until reboot.

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