Plesk 12.x / Linux :: Cannot Switch Subscription To Another Service Plan

Feb 14, 2015

I can't switch a subscription to another service plan, my conf is very simple.I have on reseller account with service pack "Default Reseller".This reseller account contains 1 client with custom subscription.

When I want to switch the pack to another service plan, I have only one choice : "No change" so I cannot.I have 4 service plan so I don't know how to solve this problem.

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Plesk 11.x / Linux :: Service Plan Inside Reseller Plan Using CLI

Jun 2, 2014

I like to create some service plans using the cli-tools, /usr/local/psa/bin/service_plan.I am able to create a service plan, but I'm unable to create a service plan inside a reseller plan. For example I cannot "tell" the service_plan script to add the created serviceplan to a reseller plan. Is it possible to create a serviceplan inside a reseller plan, using the cli?

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Plesk 12.x / Linux :: Possible To Disable IMAP For Particular Service Plan

May 19, 2015

I'm just wondering whether it is possible to only offer POP and disable IMAP for a particular service plan?

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Plesk 11.x / Linux :: Change Domains To Other Service Plan

Jul 22, 2014

I'm using Plesk 11.5.30 Update #47

I want to change some Domains to an other Service Plan.

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Plesk 12.x / Linux :: Unable To Sync Subscriptions With Service Plan

Jan 29, 2015

I have a 'Service Plan' which has 270 subscriptions associated with it. When I navigate to 'Service Plans' page, underneath my plan it reads "Unable to sync subscriptions with the service plan" along with a yellow exclamation mark.

If I go into the plan there is another message near the "Update & Sync" button stating that syncing will take time and therefore be run in the background. When I click the "Update & Sync" button nothing appears to happen. If I then click on the plan again, as if to edit the settings I get the following "Warning: Subscriptions are currently syncing with the service plan. Please wait until the sync process is finished." and it prevents me from accessing the plan settings.

If I wait a while, I can eventually get into the plan settings again, which should mean that the Update & Sync has completed. However the "Unable to sync subscriptions with the service plan" warning is still present under my custom plan on the 'Service Plans' page and if I navigate to a subscription to check if it has been updated it hasn't.

If I change the subscription plan to another plan and then change it back to my original plan again, then the changes are reflected. But this is obviously a workaround.

Why doesn't the "Update & Sync" button do as it should?

Why is my plan "Unable to sync subscriptions with the service plan"?

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Plesk 12.x / Linux :: Update Service Plan PHP Settings To All Domains

May 4, 2015

I use a up2date Plesk 12 on a Debian Linux Server. I use my Admin Account to create Service Plans, Customer an Subscriptions. I enter the customer Accounts by klick Open in Control Panel (i am Admin in the Customer Account) and add domains.

today I try to change the PHP Settings of all Domains. (set more php_memory and max_execution_time)The Service Plan are success sync to all Subscriptions. but the settings are not change on the Domains check with phpinfo();so I try to rewrite all settings by using the command line and change the PHP Version and change back

for i in `mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -Ns -e "select name from domains"`; do /usr/local/psa/bin/domain -u $i -php_handler_id 9235d9db7f57382520fd94d64d1f80b2f121e79b; done

for i in `mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -Ns -e "select name from domains"`; do /usr/local/psa/bin/domain -u $i -php_handler_id fastcgi; done but the settings are still not effected.

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Plesk 11.x / Windows :: Service Plan With NO Mail Server

May 11, 2013

I have it installed with SmarterMail.

However I have a need to recreate a Service Plan that does not add the domain to SmarterMail.

Like on the Hosting Parameters tab there is an Enable hosting tick box, I need the same type of tick box on the Mail tab.

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Plesk 11.x / Windows :: How To Copy / Migrate Service Plan From One To Another Server

Mar 1, 2013

I am doing migration of plesk 11 from one server to another server on both server version is same but after migration I cant find any service plan which is there on old server.how can i copy / migrate service plan from one serer to another server

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Plesk 12.x / Windows :: Limit Reseller Self-created Service Plan Resource Usage

Jan 23, 2015

When a reseller create a service plan themselves...is there any way to limit the CPU and memory setting for the application pool to recycle on their own created plan?

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Plesk 12.x / Windows :: Mail Service Switched Off And Won't Switch On

Oct 30, 2014

I go to Mail>Mail seetings, select all my OFF domains and click Acticate/Deactivate Services, select Enable from the drop down and click OK, but the mail service stays OFF.

Plesk 12.0.18, Windows Server 2008 R2 SP1.

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Plesk 11.x / Linux :: Different IP For Domains In Same Subscription

Jun 5, 2014

I understand it is not possible to move a domain to another subscription, or to create a new subscription with an existing domain name.The problem I have is I wish to use a different IP address for a domain within a single subscription. I need to do this to establish SSL cert on one of the domains.

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Plesk 12.x / Linux :: Error After Add Subscription

Jul 21, 2014

I have plesk 12.0.18 Update #9 Fresh installation. When i'm done with adding an subscription i get this error:

New configuration files for the Apache web server were not created due to the errors in configuration templates:

Template processing failed: file = /usr/local/psa/admin/conf/templates/default/domainVhost.php, error = Template_Exception: No data. file: /usr/local/psa/admin/plib/Template/Processor.php line: 28 code: 0 Previous error: Template_Variable_Exception: No data. file: /usr/local/psa/admin/plib/Template/Variable/AbstractCachedData.php line: 67 code: 0. Detailed error descriptions were sent to you by email. Please resolve the issues and click here to generate broken configuration files once again or here to generate all configuration files. See the details in Configuration Troubleshooter

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Plesk 12.x / Linux :: API Subscription Not Working

Aug 31, 2014

I have an Issue with API.

I have mine Custom billing Panel Today my Developer start code API for it by Docs that Parallels given but we got stuck on Subscription...

if we set login name and password
API shows this error
While creating subscription

Error 2204 Unable to update hosting preferences. Unable to check system user existence: login name is empty
It happens only while creating the subscription...

Creating of user is working fine only subscription don't want work and we don't know why we tried many things and none of it works.

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Plesk 12.x / Linux :: Mail Tab Is Not Showing For 1 Subscription

Aug 27, 2014

I have a problem with e-mail management. I have 4 subscriptions and for 3 of them I do not have problem.

For one of them, mail tab not showing. Obviously I check the checkbox "Enable mail management functions in Panel"...

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Plesk 12.x / Linux :: API Subscription Response Timeout

Apr 9, 2015

I'm using the API to dynamically create new subscriptions. However, I frequently never receive a response back for my request.

I have enabled graceful restart, which has made an improvement, but my requests still fail to return a response every now and then.

This is problematic, because the script needs to know whether the subscription has been successfully created or not. Often times, when the script times out, the subscription was successfully created. But Once and and a while that's not true, and it is causing inconsistencies in my system.

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Plesk 12.x / Linux :: Cannot Transfer Subscription To Another Customer

Jun 1, 2015

I am trying to transfer a subscription to another customer but it fails with this error message...

this subscription requires more resources than can be provided by the new owner's provider

I can't find any limits for a customer so I don't know why it won't transfer. This is plesk 12.

Is there a limit somewhere as to how many subscriptions a customer can have?

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Plesk 11.x / Linux :: IP Settings - How To Associate Different IPs In 1 Subscription

Oct 9, 2014

I manage 1 server with 5 domains. I use the panel as power user (unique user)

I want to assign a new IP to a domain. In the hosting setting there is no IP to choose and in the IP tab if I click on the IP there is no domains to choose becouse all the domains are assigned to the primary IP...

I'd like to set IP in the hosting setting of the domain...

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Plesk 12.x / Linux :: Error When Creating New Subscription

Jun 18, 2015

We get this same error on every subscription we create. It doesn't seem to affect anything but it's more of an annoyance than anything. It did it on plesk 11.5 and now with plesk 12.

[2015-06-18 08:35:13] ERR [util_exec] proc_close() failed
PHP Fatal error: Uncaught exception 'PleskUtilException' with message 'glmng failed: ' in /usr/local/psa/admin/plib/Service/Agent.php:243
Stack trace:

[Code] .....

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Plesk 12.x / Linux :: Set Subscription User Shell Via Xml?

Jul 1, 2015

Is it possible to set the subscription shell option of an subscription via xml api? I see it is possible via cmd "/usr/local/psa/bin/subscription -u {subscription} -shell /usr/local/psa/bin/chrootsh" But how is it possible via xml api?

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Plesk 12.x / Linux :: How To Get Checkbox Unselected For Every Subscription

Jul 2, 2015

I'm using plesk with PBAS to provision subscriptions.I have it set to allow all users all applications in their permissions.However, on all the subscriptions, under the "General" -> "Customize" -> "Applications" tab, it always has the checkbox: "Provide only applications that I select" checked, so they can't see any applications.How can I get the checkbox unselected for every subscription (and any new subscriptions) ?

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Plesk 12.x / Linux :: Plan Syncing Forever

Apr 3, 2015

everytime I modify a plan (having subscriptions or none) and press "update and sync", the plan starts syncing and never stop. I let the plan syncing three hours today and the result is the same, trying to disconnect/reconnect and still syncing.

centos 6.6
plesk 12.0.18
brand new install

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Plesk 12.x / Linux :: Subscription And PHP Max Memory Assignment

Jan 19, 2015

When you create a subscription for a customer, there is a php max memory assignment in the service plan. I am wondering if the max memory is based on per website customer creates or it is based on per account..

if it is based on per website, that means if a customer create 100 website under one subscription....and per php max memory is 256m, that means they will be using max. 256mx100...is that correct?

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Plesk 12.x / Linux :: Way To Do Resource Throttling By Subscription?

Nov 20, 2014

Is there any way to do resource throttling by subscription?What I would like to do is limit the CPU resources to all of the subscriptions equally, as some subscriptions are eating away the CPU all the time.

Version Parallels Plesk v12.0.18_build1200140606.15 os_Debian 7.0
OS Debian 7.7

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Plesk 12.x / Linux :: Centos 7 - Service Configuration (Bind Service Is Not Installed)

Apr 27, 2015

I have a Server with Centos7 + Plesk 12 and in the service configuration say that the Bind service is not installed, from command line i have install named services and make a manual configuration the first domain, but when I return to the service page in plesk... the problem is the same, the Bind Service is not installed; then the problem is when i want create a new hosting i need to go to the ssh to make the DNS configuration...

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Plesk 12.x / Linux :: Unable To Find Service Node For Web Service On Domain With ID 0

Sep 10, 2014

Got following Problem: Unable to find service node for web service on domain with id = 0

After a Check from [URL] ....

I tried this: [URL] ....

Result:

+--------------------+--------------+---------------------------------------+------------------------------+------------+
| Domains | Service Type | IpAddressesCollections.ipCollectionId | Current value of ipAddressId | Have to be |
+--------------------+--------------+---------------------------------------+------------------------------+------------+
| XXXXXXXXXXXXX.org | mail | 30 | 0 | 1 |
+--------------------+--------------+---------------------------------------+------------------------------+------------+

Resolution:

mysql -uadmin -p`cat /etc/psa/.psa.shadow` -Dpsa -e 'Update IpAddressesCollections SET ipAddressId = 1 WHERE ipCollectionId = 30'

Result: ERROR 1062 (23000) at line 1: Duplicate entry '30-0' for key 'PRIMARY'

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Plesk 12.x / Linux :: Unable To Find Service Node For Web Service On Domain With ID 6

Jun 24, 2015

Deleted a domain workspace in Parallels Plesk and now I am getting this error when signing into the panel:Looked at the logs and been trying multiple commands (including the bootstrapper repair etc.)I found the full error from the logs:

[13-Jun-2015 16:35:33 UTC] PleskDBException: Unable to find service node for web service on domain with id=6
file: /usr/local/psa/admin/plib/PhDomain.php
line: 1404
code: 0
trace: #0 /usr/local/psa/admin/plib/Smb/Subscription/Domain.php(490): PhDomain->getWebHostingServiceNode()

[code]....

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Plesk 12.x / Linux :: Internal Error - Unable To Find Service Node For Web Service On Domain With ID 5

Jun 15, 2014

Clean install on openSUSE 13.1

After deleting a domain, we got the following error which rendered the panel useless.

Internal error: Unable to find service node for web service on domain with id=5
Message Unable to find service node for web service on domain with id=5
File PhDomain.php
Line 1402
Type PleskDBException
Go To Previous Page

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Plesk 11.x / Linux :: Event Handler For Subscription Created

Apr 25, 2014

Which Event Handler gets fired when a subscription is created? I've tried both "Hosting settings created" and "Default domain (the first domain added to a subscription/webspace) created" but those don't seem to be firing when I create a new subscription. After creating the Event Handler the psa service was restarted each time. I have a script setup to just log the NEW_DOMAIN_NAME to a file, but that isn't happening.

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Plesk 11.x / Linux :: Creating New Subscription - 502 Bad Gateway Error

Dec 10, 2013

I have a problem with "502 Bad Gateway" errore when I'm trying to create a new subscription.

Here my logfile:

/var/log/sw-cp-server/error_log:

2013/12/10 12:47:03 [error] 11827#0: *100 recv() failed (104: Connection reset by peer) while reading response header from upstream, client: XX.XXX.XX.XXX, server: , request: "POST /admin/subscription/create HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "xxxxxxxxxxxxx.xx:8443", referrer: "https://xxxxxxxxxxxxx.xx:8443/admin/subscription/create"Click to expand...

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Plesk 12.x / Linux :: API Create Subscription Mail Settings

Nov 13, 2014

When creating a new subscription via the API (Plesk 12) is there a way to specify the Mail settings? More importantly is there a way to turn off Mail when setting up a new subscription? Each time I create a subscription via the API Plesk spits out the following error:

Code:
New configuration files for the Apache web server were not created due to the errors in configuration templates: Template processing failed: file = /usr/local/psa/admin/conf/templates/default/domainWebmail.php, error = Template_Exception: Empty content was provided for config file /etc/httpd/conf/plesk.conf.d/webmails/horde/demon3zxc.e-worksmedia.com_webmail.conf file: /usr/local/psa/admin/plib/Template/Writer/Webserver/Abstract.php line: 47 code: 0.

Here's an example of the request I'm sending:

Code:

<packet version="1.6.3.0">
<webspace>
<add>
<gen_setup>
<name>{{domain}}</name>
<ip_address>{{ip_address}}</ip_address>

[Code] .....

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Plesk 11.x / Linux :: Error When Changing Subscription Subscriber

Jun 5, 2014

When changing the subscriber of migrated (or new subscriptions) from a normal customer to another normal customer or reseller customer I sometimes get the following message:

Code:
Reassigning Selected Subscriptions
ERROR: PleskFatalException
Picker not supported

When going back to the subscription overview I get the following error message:

Code:
Error: External exception. SQLSTATE[21000]: Cardinality violation: 1241 Operand should contain 1 column(s)

There are related forum entries:

Does not apply, vendor_id is never null: [URL] ....
Does not apply, it was a Plesk 11 > 11 migration: [URL] ....

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