Plesk 11.x / Windows :: Migrating Accounts - Smartermail Not Showing Actual Mail Received Date

Apr 7, 2014

I am running plesk 11.05 Plesk on windows server. I have noticed this things twice...

While migrating accounts one server to another Smartermail not showing actual mail received date. For all accounts and emails Smartermail showing Migration date..

My more than 10000 emails showing migration date as received date..

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Plesk 11.x / Windows :: Smartermail On Different Server?

Aug 15, 2012

I am just wondering if Plesk 11 supports the ability to manager smartermail installed on a different server?

I know 10 didn't, and I dont' see that in 11 but just wanted to check.

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Easy Methods For Migrating My Date/site From One Server To Another?

Dec 28, 2008

Going to be migrating over to another server pretty soon.

Does anyone have any easy methods for migrating my date/site from one server to another?

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Plesk 12.x / Windows :: Syncing To External SmarterMail Server

Jan 28, 2015

The Setup:Plesk Server hosting domains

The Goal:Have Plesk Accounts on it's server be able to sync to an external SmarterMail server, rather than installing SmarterMail on that same serve (which seems to be available natively).

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Plesk 11.x / Windows :: SmarterMail 11.6 - Some Fields Empty Or Contain Improper Value

Sep 26, 2013

I'm setting up a server that has both Plesk 11.5 and SmarterMail 11.6 on it. I'm trying to get Plesk set to use the SmarterMail, and it sees it fine in the Server Components, but when I try to set it as the default and put in the password information it comes back and says: Error: Some fields are empty or contain an improper value.

I thought maybe it didn't like some of the characters I had in the password, and tried simplifying that but it didn't work. So I'm wondering if it is just because Plesk 11.5 won't work with SmarterMail 11.6 yet?

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Plesk 11.x / Windows :: Unable To Sort Domains By Renewal Date?

Nov 27, 2013

After upgrading the panel from 10.4.4 to 11.5.30 Update #23, I am not able to sort domains based on the "Renewal Date" column. With 10.4.4, I was able to sort. Is there anyway I can do this on 11.5.30?

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Plesk 12.x / Windows :: New Error Migrating Domains To 12.0.18

May 28, 2014

I got this error without any kind of explanation and I cannot identified where is the problem:

Error: Call to a member function getIpAddresses() on a non-object (PleskDataManager.php:1280)

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My Midpulse Experience - Accounts Are Suspended Before Due Date

Sep 23, 2008

I have been with Midpulse for about a month, while hosting has been fine, but they really have serious issues with Billing.

I had selected Paypal Subscription when I signed up on 22-Aug and the subscription is paypable today 23-Sep, yet Midpulse Suspended my account yesterday itself for Non-payment Now, I'm confused whether I should cancel Paypal subscription or not.

Plus their HTTPS Billing area does not even open... so how the hell are customers supposed to Login to Billing area...

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Plesk 11.x / Windows :: Error - Migrating Websites Or Adding New Webspace

Dec 3, 2013

I'm migrating all of my websites form one server to a new one. And everything is working as planned with the plesk migration manager. But with my last website i'm having some problems and getting this error:

Short Error: Adding webspace manually

Error: System user update is failed: Unable to create system user: Unable to execute usermng: column login is not unique (Error code 1)
Full Error Log - Migration

Warning: server "server"
Unable to dump server settings. Server element will be empty[Object reference not set to an instance of an object.]
Warning: domain ""

[Code] ....

I've also tried to add the webspace manually but getting the same error.

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Plesk 12.x / Windows :: Server Not Showing Application Vault

Apr 14, 2015

My new plesk 12 windows server was not showing the application vault (even after login as admin user). Hence I have changed the entry enabled = on in the file

C:Program Files (x86)ParallelsPleskadminconfpanel panel.ini as per [URL] ..... Now the application vault is showing well.

My question is, whether this is a new procedure change for Plesk 11/12? I believe, I used to see application vault enabled as default in all my other old servers.

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Plesk 11.x / Windows :: Websites Showing Default Page?

Dec 26, 2013

My one website & all it's sub-domains automatically showing Plesk Default Page . After checking further, I found websites were stopped on the server . I manually started them but after few hours again same status . I repeated the same thing several times but issue not fixed.

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Correct Procedure For Migrating Email Accounts From One Host To Another

May 11, 2007

I have a client who will be pointing their domain to my reseller server. I have already setup the account on my server and made the appropriate DNS changes with their domain registrar - so the domain should be pointing to my server soon.

However, what is the normal procedure for migrating email accounts, without loosing mail?

When should they change email account settings?

Should they use their current settings until they get an error, or no longer receive mail, then change settings to match my server?

How is this normally done?

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Plesk 12.x / Linux :: Mail Tab Is Not Showing For 1 Subscription

Aug 27, 2014

I have a problem with e-mail management. I have 4 subscriptions and for 3 of them I do not have problem.

For one of them, mail tab not showing. Obviously I check the checkbox "Enable mail management functions in Panel"...

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Plesk 11.x / Windows :: MSSQL Quota Not Updating - Statistics Showing 0

Apr 3, 2014

I am using Plesk 11.5.30 Update #39. The statistics in not updating the mssql database size. It is always showing 0. I am attaching the screen shot. This account has 2 mssql 2008 database and uses 70MB. In plesk it is showing as 0 MB.

We are not able to block the account for mssql over usages.

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Plesk 12.x / Linux :: Mail Statistic Not Working Or Showing Anything On Control Panel

Sep 11, 2014

Mail Statistic not working, In /var/log/maillog contains below logs:The limit on the number of allowed outgoing messages was exceeded. Try again later.

But on Home
Tools & Settings
Outgoing Mail Control

Attempts to send mail per hour (except the current hour):

Statistics are being calculated.Count statistic not working, it not show any infomation abount mail attempt sending. !When i check ./mailserver -i options

POP3 authorization: off
SMTP authorization: on
Maximum letter size: 20971520

Relaying: auth
Check the passwords in the dictionary: on
Enable MAPS spam protection: off
MAPS zones:;
Short POP3/IMAP mail account names: off
The maximum number of connections (IMAP, POP3, IMAP over SSL, or POP3 over SSL).: 1024


Show the alert on the Home page about attempts to exceed limits based on statistics for the last: P1DSend a notification about attempts to exceed limits on outgoing mail every: PT15M

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All Reseller's Accounts Showing Under Root When I Click "Show Reseller Accounts"

Aug 2, 2008

We have about 3 resellers on one server and all of a sudden, when I log in to whm and click "Show Reseller Accounts", all accounts show under root.. What's even strager, is that under package colum, it says "undefined"

However, when I click "list accounts", all accounts show and they are properly setup up with the correct package and owner (not all root.. They also show to which reseller they belong).

how to fix the problem when I click "Show Reseller Accounts"?

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Cant Get Plesk + SmarterMail To Work

Oct 31, 2009

Trying to get Plesk 9.2.3 (free - 1 domain) to talk to SmarterMail 6.5 (free) - it says "Error: Some fields are empty or contain an improper value." after setting it up on port 9998, username "admin" and the correct password.

I can access SmarterMail fine at [url]and [url]. SmarterMail is configured through IIS7, its in it's own application pool. Since im on 64bit, Mailservice.exe is configured to run as a 32bit service.

I downloaded SmarterMail Free edition, its installed under the Lite edition - according to here [url thats what SmarterTools recommends.

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Plesk 11.x / Windows :: Restore MailEnable Accounts

Oct 16, 2013

Next error:

C:Windows>"%plesk_bin%mchk.exe" --all --fix=all
Data error (cyclic redundancy check). (Error code 23) at BCryptDecrypt()

I restore all mail accounts from backup and use this command : "%plesk_bin%mchk.exe" --all --fix=all

How can I fix this?

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Plesk Automation :: PPA With Disabled Domains On SmarterMail

Jul 15, 2015

We have migrated from an old Expand/Plesk with SmarterMail setup to PPA with SmarterMail. One issue we've noticed is that with Expand, if we disabled the mail on a domain, in SmarterMail it would rename the domain with a .disabled on the end which prevented issues from other users trying to send to that domain on the same SmarterMail server. In PPA when disabling a domain, it disables the mail on SmarterMail but does not rename the domain.

To try illustrate the issue:

If say is in PPA for hosting but has email elsewhere and mail is disabled for them in PPA, because it does not rename the domain to, anyone on cannot send to anyone on that SmarterMail server as it wants them to authenticate. Also if someone else on that SmarterMail server tries to send to it will try and send locally.

There is a work around for the second problem by going into the the domain on the SmarterMail service and setting it to use MX instead of local, but this still does not allow them to send to anyone else on that server.

We can go in and manually rename the domains in SmarterMail but this is difficult to do for everyone not using the SmarterMail. Is there a way to have PPA rename the domain in SmarterMail like the old Expand/Plesk environment did?

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Plesk 12.x / Windows :: Export Email Accounts Into CSV File

Jun 28, 2015

I am using the Plesk 12 in windows server 2008.

I want to export the email accounts in Plesk into a CSV file.

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Plesk 12.x / Windows :: No IUSR Accounts Created Since Upgrade?

Aug 13, 2014

Since I upgraded to Plesk 12, when I create a new subscription, an IUSR account is no longer created for that website so I can grant the appropriate permissions to folders, etc.

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Plesk 11.x / Windows :: How To Configure Weekly Backup Of All Accounts

Apr 7, 2014

I wan to take backup of all accounts on weekly basis. Client should see weekly backup in his backup manager list.

How take backup of each account individuality.

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Plesk 12.x / Windows :: Resources Overuse And Email Accounts

Jun 10, 2015

I want to set plesk to allow the overuse for disk space and bandwidth for my customers, but not for e-mail accounts.

If I do not allow overuse, what exactly happens when a customer exceeds the use of resources? The plesk panel immediately stops all the customer's services? Or what?

Moreover: is there a diagnostic utility to understand if the plesk panel is working correctly and is correctly installed?

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Plesk 11.x / Windows :: All New FTP Accounts Broken - Home Directory Inaccessible

Oct 11, 2013

I have 11.5.30 and no new FTP accounts work. All I get when trying to connect is 530 User cannot log in, home directory inaccessible. I have run the command:

epair.exe" --reconfigure-ftp-site -webspace-name

removed and added the user again repairing in between. I have manually tried creating the user folder under default/6/localuser/username and setting permissions. I have checked the local windows account and the home directory is fine.

All old accounts create previously work fine. I could at least connect on the master FTP site with the local user folder but then it was read only.

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Plesk 11.x / Linux :: Creating Mail Accounts From The CLI

Aug 7, 2014

When I use the /usr/local/psa/admin/bin/mailmng script to update the password for a mail account, the account is removed:

[root@www postfix]# /usr/local/psa/admin/bin/mail_auth_view
Authentication database contents:
| address |flags| password |
| ...<SNIP>... | | |
| | | ********* |
| ...<SNIP>... | | |


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Mail Is Not Received From Localdomain

Jun 12, 2007

I need help with email issue.

Sending and receiving from yahoo,google mail is just fine.

But when i try to receive email from another server or an localdomain on same server, i receive an email with the below content:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
SMTP error from remote mail server after RCPT TO:<>:
host []: 550-Verification failed for <>
550-No Such User Here
550 Sender verify failed

I am not sure it is the issue of sender or receiver?

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Plesk 12.x / Windows :: Additional FTP Accounts 530 User Cannot Log In - Home Directory Inaccessible

Jul 10, 2014

I don't know why, but only one server with Plesk 12 if i create additional ftp accounts not working. i receive error:

530 User cannot log in, home directory inaccessible.

If i use principal FTP account works fine.

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