Piping Email OR Similar

Jan 4, 2009

I try to work out a system where I can get the context of an incoming E-mail and input it to another E-mail which I then forward to a different address. Must be able to preconfigure both the incoming and outgoing E-mail addresses so to be working as an automated kind of system. Any ideas, email manager lists, softwares, scripts, even some ticketing system would be considered. Please, do post your experience/knowledge. I just need to makeb a simple simple system to do the job described above.

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Email Piping Returns A Bounced Email

May 19, 2007

I setup mail piping with Exim so that e-mails sent to a specific account be forwarded to my PHP script. It's not working properly, because when I send a mail to this account, it's bounced by the mailer daemon:

Code:
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to |/home/user/public_html/support/parse.php
generated by support@mydomain.com
local delivery failed
In my /etc/valiases/domain.com file I have:

Code:
support@mydomain.com: "|/home/user/public_html/support/parse.php"
*: :blackhole:

What can be causing the error?

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When I send a test email to a pipe I just setup it bounces with the following error:

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

223|/home/dsd/public_html/cli/index.php224@server.dsdsupport.com
(ultimately generated from support@dsdsupport.com)
Unrouteable address

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I can't seem to have any luck with these damned companies I buy renewed support contracts through. So here's my new issue, finally ModernBill and Kayako are setup and the box is running however i'm trying to get e-mail piping setup for E-Support. Ive created an email account in plesk both as a mail box and without a mailbox to see if that made a difference I added the line with quotations to the file it says to add which mind you isn't there in the first place it's a new file.

I've created the email queue pipe in kayako and no go sending an email to that address doesn't bounce back nor does it open a ticket.

E-mail piping in Plesk Control Panel

This procedure explains how to set up e-mail piping in the Plesk Control Panel.

1. Via SSH, you need to manually edit the file:

a. /var/qmail/mailnames/company.com/.qmail-support

b. Where support is the e-mail alias name (support@yourdomain.com).

2. The .qmail-support is the name of the file we are editing, and in it we will place the pipe
command.

3. Inside this file, the following command needs to be entered:

a. “|/home/httpd/vhosts/company.com/httpdocs/full/path/to/cli/index.php”

4. This command will pipe | incoming e-mails to the specified location.

5. Save the file.

After some messing around I found out the location of the .qmail was wrong in the manual so I've now added it however I get this error,

Hi. This is the qmail-send program at liquidwind.plexnetworks.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<general@plexnetworks.com>:
/bin/sh: /var/www/vhosts/plexnetworks.com/subdomains/helpdesk/httpdocs/cli/index.php: Permission denied

I've changed the permission to 777 and same result.

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I've been trying to get this to work for almost 2 weeks now. Is there a tutorial around for Plesk 12, Postfix and WHMCS that works? WHMCS does not support Plesk, only Direct Admin and cPanel.I'm getting this in maillog:

ct 4 23:12:48 xxx postfix/smtpd[24500]: connect from mail-la0-f44.google.com[29.5.15.4]
Oct 4 23:12:49 xxx postfix/smtpd[24500]: E83E57C9C: client=mail-la0-f44.google.com[29.5.15.4]
Oct 4 23:12:50 xxx postfix/cleanup[24506]: E83E57C9C: message-id=<CAC9_f0rbT-Lb-v1NKhAr7+HAkg@mail.gmail.com>
Oct 4 23:12:50 xxx /usr/lib/plesk-9.0/psa-pc-remote[4537]: handlers_stderr: SKIP
Oct 4 23:12:50 xxx /usr/lib/plesk-9.0/psa-pc-remote[4537]: SKIP during call 'check-quota' handler
Oct 4 23:12:50 xxx postfix/qmgr[7097]: E83E57C9C: from=<test_user@gmail.com>, size=1859, nrcpt=1 (queue active)
Oct 4 23:12:50 xxx postfix-local[24509]: postfix-local: from=test_user@gmail.com, to=support@xxx.net, dirname=/var/qmail/mailnames
Oct 4 23:12:50 xxx postfix/pipe[24508]: E83E57C9C: to=<support@xxx.net>, relay=plesk_virtual, delay=1, delays=0.89/0.01/0/0.16, dsn=2.0.0, status=sent (delivered via plesk_virtual service)
Oct 4 23:12:50 xxx postfix/qmgr[7097]: E83E57C9C: removed

I have tried editing .qmail and I have also tried this tutorial -[URL] ..... but nothing is working for me at the moment.

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I am confident that the email settings are working right because, when my clients send an email, piping works and my support system creates a new ticket. But the email forwarding/Default EMail doesn't.

Not just that, I cannot even connect to the webmail account I created via POP3. I 100% sure that I used the correct login credentials and also tried the "+" and ":" for the username part. Just doesn't work. But I can access and read my emails via the Webmail (squirrelmail).

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