EMail Piping

I can't seem to have any luck with these damned companies I buy renewed support contracts through. So here's my new issue, finally ModernBill and Kayako are setup and the box is running however i'm trying to get e-mail piping setup for E-Support. Ive created an email account in plesk both as a mail box and without a mailbox to see if that made a difference I added the line with quotations to the file it says to add which mind you isn't there in the first place it's a new file.

I've created the email queue pipe in kayako and no go sending an email to that address doesn't bounce back nor does it open a ticket.

E-mail piping in Plesk Control Panel

This procedure explains how to set up e-mail piping in the Plesk Control Panel.

1. Via SSH, you need to manually edit the file:

a. /var/qmail/mailnames/company.com/.qmail-support

b. Where support is the e-mail alias name (support@yourdomain.com).

2. The .qmail-support is the name of the file we are editing, and in it we will place the pipe
command.

3. Inside this file, the following command needs to be entered:

a. “|/home/httpd/vhosts/company.com/httpdocs/full/path/to/cli/index.php”

4. This command will pipe | incoming e-mails to the specified location.

5. Save the file.

After some messing around I found out the location of the .qmail was wrong in the manual so I've now added it however I get this error,

Hi. This is the qmail-send program at liquidwind.plexnetworks.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<general@plexnetworks.com>:
/bin/sh: /var/www/vhosts/plexnetworks.com/subdomains/helpdesk/httpdocs/cli/index.php: Permission denied

I've changed the permission to 777 and same result.