Email Piping Returns A Bounced Email

May 19, 2007

I setup mail piping with Exim so that e-mails sent to a specific account be forwarded to my PHP script. It's not working properly, because when I send a mail to this account, it's bounced by the mailer daemon:

Code:
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to |/home/user/public_html/support/parse.php
generated by support@mydomain.com
local delivery failed
In my /etc/valiases/domain.com file I have:

Code:
support@mydomain.com: "|/home/user/public_html/support/parse.php"
*: :blackhole:

What can be causing the error?

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When I send a test email to a pipe I just setup it bounces with the following error:

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

223|/home/dsd/public_html/cli/index.php224@server.dsdsupport.com
(ultimately generated from support@dsdsupport.com)
Unrouteable address

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Jun 2, 2008

I can't seem to have any luck with these damned companies I buy renewed support contracts through. So here's my new issue, finally ModernBill and Kayako are setup and the box is running however i'm trying to get e-mail piping setup for E-Support. Ive created an email account in plesk both as a mail box and without a mailbox to see if that made a difference I added the line with quotations to the file it says to add which mind you isn't there in the first place it's a new file.

I've created the email queue pipe in kayako and no go sending an email to that address doesn't bounce back nor does it open a ticket.

E-mail piping in Plesk Control Panel

This procedure explains how to set up e-mail piping in the Plesk Control Panel.

1. Via SSH, you need to manually edit the file:

a. /var/qmail/mailnames/company.com/.qmail-support

b. Where support is the e-mail alias name (support@yourdomain.com).

2. The .qmail-support is the name of the file we are editing, and in it we will place the pipe
command.

3. Inside this file, the following command needs to be entered:

a. “|/home/httpd/vhosts/company.com/httpdocs/full/path/to/cli/index.php”

4. This command will pipe | incoming e-mails to the specified location.

5. Save the file.

After some messing around I found out the location of the .qmail was wrong in the manual so I've now added it however I get this error,

Hi. This is the qmail-send program at liquidwind.plexnetworks.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<general@plexnetworks.com>:
/bin/sh: /var/www/vhosts/plexnetworks.com/subdomains/helpdesk/httpdocs/cli/index.php: Permission denied

I've changed the permission to 777 and same result.

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I've been trying to get this to work for almost 2 weeks now. Is there a tutorial around for Plesk 12, Postfix and WHMCS that works? WHMCS does not support Plesk, only Direct Admin and cPanel.I'm getting this in maillog:

ct 4 23:12:48 xxx postfix/smtpd[24500]: connect from mail-la0-f44.google.com[29.5.15.4]
Oct 4 23:12:49 xxx postfix/smtpd[24500]: E83E57C9C: client=mail-la0-f44.google.com[29.5.15.4]
Oct 4 23:12:50 xxx postfix/cleanup[24506]: E83E57C9C: message-id=<CAC9_f0rbT-Lb-v1NKhAr7+HAkg@mail.gmail.com>
Oct 4 23:12:50 xxx /usr/lib/plesk-9.0/psa-pc-remote[4537]: handlers_stderr: SKIP
Oct 4 23:12:50 xxx /usr/lib/plesk-9.0/psa-pc-remote[4537]: SKIP during call 'check-quota' handler
Oct 4 23:12:50 xxx postfix/qmgr[7097]: E83E57C9C: from=<test_user@gmail.com>, size=1859, nrcpt=1 (queue active)
Oct 4 23:12:50 xxx postfix-local[24509]: postfix-local: from=test_user@gmail.com, to=support@xxx.net, dirname=/var/qmail/mailnames
Oct 4 23:12:50 xxx postfix/pipe[24508]: E83E57C9C: to=<support@xxx.net>, relay=plesk_virtual, delay=1, delays=0.89/0.01/0/0.16, dsn=2.0.0, status=sent (delivered via plesk_virtual service)
Oct 4 23:12:50 xxx postfix/qmgr[7097]: E83E57C9C: removed

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