OnSmart Worst Company To Deal With

Nov 15, 2007

This company is going down hill as far as I am concerned. There are too many other options out there than to waste your time with this company. They used to be great... I have set-up 3 accounts with them and referred others there as well... I also have a web designer friend who uses them all the time is also becoming concerned. He also said that their security certificate is expired.

My problem is a large percentage of emails sent to me from various addresses are now rejected by their server and I am receiving phone calls from numerous people saying they can no longer email me. Onsmart refuses to address the issues and has been extremely rude and unhelpful. The error messages clearly say they are rejected by them.. go figure? They are not willing to help me with the problem and are at the point of ignoring me as well.

I switched hosts (did not have a choice) and I am now receiving flawless performance. Peter one of the Reps closed a chat window on me after replying with a rude comment and Sandy then came on with no greeting and took forever between replies. Personally I have done nothing wrong but unfortunately they do not feel that way. You get the feeling they sit around complaining about you when you have a problem. Here is the chat log right after being "hung up" on by Peter. Save yourself the hassle they are the most unreliable host I have ever dealt with and have the worst customer service.


Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Sandy'
Sandy: hi (note there was a long pause here)
myname: Hi there... I was in the middle of talking to Peter and then it said chat ended?
Sandy: ok (even longer pause here)
myname: I am sure you are getting frustrated with me but I am really trying to find out why I am receiving numerous calls ect why people cannot send emails to me?
Sandy: Please hold while I check on it.. (they always say this and do nothing)
myname: thanks
Sandy: I've send email to xxxx@xxxx.com
Sandy: and its deliverd properly
Sandy: here are logs from server
Sandy: 2007-11-14 13:29:58 removed for privacy
myname: Thanks I realize that. I can send emails to myself aswell. But am not sure why all of a sudden people who regularly email me get these error messages along with new people. I know it is easy to blame them which I would love it if it was the case.
myname: Do you know why it may be happening to them?
Sandy: or our server IP address blocked in their network
Sandy: so many reasons not to get emails
myname: I know but honestly if you had an email address you have been using for almost a year and then 5+ of people you know say "hey I can no longer send you emails..." wouldn't you be concerned? I'm not trying to be difficult I really don't think this is their problem but just don't know what to do...
myname: I haven't received your email yet either...
myname: ok I just received your email... (like 5 minutes later)
Sandy: did you check xxxx@..
myname: just got it
Sandy: humm..
Sandy: ok
myname: I understand this is a weird problem I am sorry. I am sure you feel that everything is working but I honestly don't believe it is. I appreciate your time but as of now my emails don't work all the time.... can you contact me if you find anything cause clearly this isn't going anywhere...
myname: I think I may need to find another host if this persists.... see ya
Sandy: did you check through webmail
Sandy: ok
myname: I tried that
Sandy: ok
myname: They werent there either
myname: if you find out anything just let me know. thanks

near the end of the chat I was waiting minutes to receive a response... couldn't help but feel they were trying to get me to close the window.

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OnSmart - The Worst Web Host

Jan 23, 2008

One of my domain names will expire in a day and a half. I've already paid to OnSmart for the domain renewal about a month ago, however they still haven't renewed it. Their ticket support system hasn't been working for the past couple of days (when I go to the support system it says "ERROR: Invalid License Key (Time Period Expired)"), I also can not access my Account Billing Manager (same problem, the message I get is "ERROR: Invalid License Key (Time Period Expired)"). Their live chat support also isn't working any more, instead, you can only send them an email, which I have done 4 times and received no reply.

They already had this "Invalid license key" problem about a month ago, it lasted for about 7-10 days, and then was resolved.

So, I have no way of contacting them at the momen and my domain will expire in a day and a half.

I have contacted the domain registrar whose reseller OnSmart is - that's Enom, in hope they will be able to help me renew my domain. I talked to some guy over the phone, and he said he will forward my issue to the customer support people who deal with this type of issues (resellers that can not be contacted or are out of business). Hopefully they can help me, but if not, I have 2 questions:

1) Since I can not get in touch with Onsmart, and my domain name will expire in 2 days, is there any way for me to reserve it somehow, so that when it expires, I would get a notification and immeadiately register it again through someone else? And how do I in the process avoid having any downtime?

2) What is the procedure for switching to another web host? I have 2 web sites I would like to move away from OnSmart. How do I do it so that I diminish/avoid any web site downtime?

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Wiexed, The Worst Company

Nov 29, 2008

I rent a dedicate from wixed two months ago.

At first the speed is okay and sometimes need reboot.

Since last week my server down again and I submit ticket to request a reboot,no one responsed.Four days ago,final the support sent a mail to me which it said:

Please forward a reboot request with your CL number to reboots@wixed.co.uk

All right,I do that.Then I wait another two day.The server also down.I request again,this time they said:"We are waiting on the NOC."

So far the server down over seven days.

I can't image how many loss I have.I suggest the guys who want to rent their server have a careful consideration before pay it.

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Shinjiru.com Vps - Worst Company Ever

Oct 8, 2007

I usually don't post much, but I'm having the worst hosting experience of my life, and I wanted to let everyone know.

I ordered a VPS solution from Shinjiru.com about 2 weeks ago. I was looking for an offshore solution (I send double optin newsletters, but I get a spam complaint once a week. This was a problem for slhost, so I decided to go offshore).

From day 1, the server didn't work. I didn't put any data on it at all, 0 Megabytes. I also have no traffic going to the server. I thought this was a managed solution, but apparently it wasn't .

From day 1, I started getting errors sent to my email. This has now increased to hundreds of varied messages a day.

Tech support tells me that I need a more powerful solution (i.e. more expensive), that this server doesn't fit my needs. I'M NOT EVEN HOSTING ANYTHING ON IT YET! They keep telling me that I'm using to much RAM. BUT I'M NOT EVEN USING ANY RESOURCES ON THE SERVER!

I've contacted tech. support over 10 times, billing, and sales. No ones been of any help and I'm now going to have to dispute the charge with my CC company.

My projects are all delayed now as all. It's been a really big headache, and I advise others to stay away. If anyone needs proof, I can show the emails.

NO MATTER WHAT YOU DO, STAY AWAY FROM SHINJIRU!

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Mar 25, 2009

So far 1and1.com seems to be the worst I've ever dealt with. I think they should fire the call centers they're hiring and actually find people to represent their company who actually care about their customers. All the people they are currently using sound so ignorant that I feel like I'm speaking to a robot. Through your personal experience, who do you think is the worst?

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OnLiveGlobal -> Worst Customer Support Outsourcing Company

Feb 3, 2008

Alright, I do not know why but all my technicians who I had hand picked right here from WHT started to leave one by one. I definitely do not think its due to price or work-load cause ALL of them first worked as staff on our help desk for a week and then fixed price themselves. I did no barging at all ~ so I suppose it was a personal problem.

I'll never forgive myself for this, but I took someone's advise and thought to give a shot at outsourcing technical support. I went up to this company called "OnLiveGlobal" - they are all Indians and thats what I needed exactly cause 50% of my customer base are Indians; I assumed I had a perfect match. And was just dreaming of all the money I could save in the process...

First Day
- excellent work; all support tickets are being answered within 20 mins and resolved withing an hour - WOW!

Second Day
Now comes t
- excellent work; all support tickets are being answered within 20 mins and resolved withing an hour - WOW!

Third Day
Ticket is open 2 hours... 3 hours... I reply and resolve it eventually. A few more tickets are opened in the process and I resolve all of them.

Then I ask for a refund on the 4th day of the service (doesn't their website say 7 days money back?) just due to the lack of service (forget satisfaction for now ). The guy named 'Sooraj' says I'll be refunded in 24-48 hours; alright I'm cool.

48 hours passes by, nothing done. I check MSN, no one is online! All the reps have probably blocked my address and/or deleted me completely of their contact list. So I find this user "onliveglobal" on WHT and PM him and ask him for some help regarding the refund. No continuous response - I fill a dispute in PayPal and now you guys have to read this... its hilarious:

I have censored and clipped a lot of personal information in the quotes below.

PayPal Transaction Details

Quote:

Transc ID: XXXABCXXXABCXXXA
Seller Name & Email: OnLiveGlobal, paypal@onliveglobal.com
Transaction Amount: XXX USD
Transaction Date: 10-Jan.-2008

Message From Seller

Quote:

...
We did get start working on their services as per our SLA. We did work on their Helpdesk and resolved tickets ABC-123456, XYZ-123456, PQR-123456, ABC-123456, XYZ-123456 and many others which are unlogged for over 2 to 3 weeks from Jan 03 and after nearly one month of using our services, the buyer claims saying he is not satisfied.
...

After reading this; instead of getting upset or whatever, I was just laughing for a full minute.

I am sure many of you will state that out-sourcing is wrong from the bottom, right and I couldn't agree any less - I wont do that mistake again (and wont dream of saving loads of $$$). I have already picked a few techs again and all good and going now

If the OnLiveGlobal representative even replies to this thread and tries to prove a point, I least care. Who ever reads this is gonna have a laugh and thats what I care now...

Just after that incident I did come across a few other companies; ThinkSupport, TouchSupport, BobCares, etc and heard that their near to perfect. I haven't lost complete faith over the outsourcing phenomena but lets see if I choose to outsource later on for something else...

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Onsmart.net

Mar 9, 2008

i have many sites with onsmart.net, and now i am not getting any response from their side few days ago?

i dont know what is the problem with them and i could not also login to my cpanel to backup my sites!

i tried to find her any information related to this host, i found someone stating that onsmat is closing its door !! but how they just close without informing their customers to take the backups!

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Onsmart.net ?

Jul 13, 2008

how good is onsmart linux hosting?

iam getting to purchase SmartOne and need you guys opinion . $3.95 for 1000
Mb looks very attractive.

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Onsmart.net Hosting?

Jul 13, 2008

how good is onsmart linux hosting?

iam getting to purchase SmartOne and

need you guys opinion . $3.95 for 1000

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Nov 8, 2009

is this a good deal for a sever for $69 a month

320GB STORAGE

3,000GB MONTHLY TRAFFIC

2.6Ghz AMD PHENOM II X3

2GB RAM MEMORY

how do i prevent the hosting company from significantly raising my monthly cost?

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Mar 24, 2009

I have a 100 mbps unmetered dedicated server + cpanel = $425 in 10TB.com and I would like to hear if you guys can advice me on a better deal, I have seen lately great offers for less, so I wonder if I am paying more than the average for a 100 mbps unmetered dedicated + cpanel. I don't complain service is good, well theplanet was better but even more expensive.

I have an adult video site so all i need is bandwidth.

I appreciate your feedback on current prices and what i paid there. $425 for unmetered 100 mbps dedicated + cpanel is okay? paying a lot more? After all 10tb is a reseller, so should i go to another reseller that charge less?

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Dec 9, 2008

can you share here what's the best deal you find in this holiday?

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Oct 28, 2008

Recently I noticed the load on one of my servers way beyound what I would expect it to be. I run multi processor servers and even during a backup the load is only around 1.5.

But lately I noticed peak loads that high under normal web traffic.

I know 1.5 is low on an multi processor server, but I am hoping to add much more to those machines and with sustained load that high it leaves no room for expansion. The servers are not cheap, so adding another server to the cluster can only be done if I make money from the last one I added.

I checked the traffic levels and they were very high. After further review I had some bots hitting sites at over 1200 pages a minute. Multiply that by a few hundred bots and clearly I could have a load issue. The potential is there to bring any server to its knees when delivering those volumes.

I created programing to watch connections and block the abusive bots. While logging I became aware of over 600 bots crawling my servers. Many bots from, Japan, China, Germany and so on and on, useless to my customers even if they are legit search indexes.

Another problem I see is that the bots are running from many ip addresses and hitting the same sites from multiple ips at the same time. Why would the need to do that?

Among other things I decided to validate googlebot, msn and yahoo with dns lookups so I could determine that they were actually their bots and not imposters. In 24 hours I found valid bots from the big three hitting one server from 1100 different ips.

Now we are looking at thousands of vaild bots and thousands more email harvesters and content theives.

As a host, the number of sites I can host on a server is greatly reduced by the bot traffic. My customers do not want to hear that their website was being crawled at 3,000 pages a minute and that is why they could not access it. Of course they will blame it on me.

I was able to filter the bots at a firewall level and drop connections based on reverse dns lookups and site crawl rates and my server sits around 0.05 most of the time even with hundreds of pages a minute being accessed.

I am wondering how the rest of you hosts deal with this problem. Do you leave it up to your hosting customers? Or do you have some type of filter to get rid of the bots.

When you have a few sites it is not really a problem, but as you grow it grows exponetially out of control.

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Jan 7, 2007

My site is hosted on Dreamhost and gets over 1 million hits a day. The site is highly optimized, so it can handle the load easily without slowing the server down. Most pages have a loading time of under 0.2 seconds.

However, Dreamhost is telling me now that I'm using up too many "connections" and have limited my connections to 150 every 3 seconds (or so they say). Now 503 errors are coming up left and right, and its highly annoying to me and my users. Oh, and Dreamhost has mentioned several times that I'm oh such a very good candidate to upgrade to $400/mo dedicated hosting (from $8/mo currently).

So my question is, is this connection restriction really a valid concern of Dreamhost or are they just trying to milk me for money because my site is popular?

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Jul 27, 2008

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3G ram
SCSI 10K RPM main drive
Cpanel server and cpanel auto backuo

load is always under 2 and ram is MORE than enough.

everytimes auto backup run, his forum HANGS due to large size of SQL at least 10 minutes.

Issue is that he targets at 2 very different time zone , he expects NO downtime/HANGS at all

how to deal with this big SQL dumping issue?

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Feb 18, 2007

In this php page, I dont have any code related to mail. But the header is clearly showing

Return-path: <email@domain.com>
Received: from apache by server-name with local (Exim 4.63)
(envelope-from < email@domain.com >)
id 1HIhVz-0006CN-0l
for kris.bodine@okstate.edu; Sun, 18 Feb 2007 15:35:23 +0700
To: kris.bodine@okstate.edu
Subject: Good Day
X-PHP-Script: www.domain.com/path/filename.php for 195.166.234.251
From: Victor Tommy <tommyvic@mail.ru>
Reply-To: vic-tommy@hotmail.com
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 8bit
Message-Id: <E1HIhVz-0006CN-0l@server-name>
Date: Sun, 18 Feb 2007 15:35:23 +0700

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Jan 21, 2007

Whenever I try out a vps or dedicated the first thing I do is run Unixbench WHT on it.

I have been trying to compile on different systems a mixture of 32bit, 64bit, Fedora, Ubuntu etc, and in many instances the compilation fails the first time around.

e.g on a 32bit Ubuntu system I had to switch to gcc-3.4, instead of 4.0.3 for compilation to succeed.

Is there any place I can try and have this issues resolved when they arise?

Unsurprisingly it always appears to compile okay on 32bit Fedora/Centos Virtuozzo systems.

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Dec 14, 2008

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We've been searching the last days and found some other companies (ex 10TB.com). Are there any other companies that would offer something as 'good' as fdc regarding bandwidth?

10TB says they use softlayer's DC but it seems they don't use their network (got that information on a chat with SL's sales) so in my opinion there is no benefits to be on SL's DC if we don't use their network which is really good/stable. We've found that 10tb.com is a new company and their site has 404 and incorrect contact e-mails address which made we 'quit' the signup process.. (and because it is hard to 'trust' a new company with lot of bandwidth - and errors on their website - when there are others on the market for a long time that couldn't offer it).

What do you think about 10tb.com? Other options? What about fdc? Is it worth going with them to host streaming ? We need as much bandwidth as possible, but we also need quality.

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Feb 29, 2008

I'm thinking about a couple of different deals, and as I'm not a hardware expert I wondered if anyone could help me out with this.

Server 1:
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1066FSB 2GB RAM ECC
500 GB SATA 7200 133 RPM

Server 2 (the cheapest):
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6 GB DDR2 RAM
2 x 750 GB SATA II

Server 3 (medium price):
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3 GB DDR2 RAM
2x320 GB SATA

I have a website where each page is around 200KB and uses a simple MySql db. Around how many pageviews would each of the servers above manage a day? They are all 100mbit dedicated. What server is the best choice.

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Apr 12, 2007

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Basically every time we get a new client we'd like to get a little pay out for it.

We'd go for reliability over cost. Is anyone running anything like this?

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May 19, 2007

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Apr 2, 2009

How does Hivelocity deal with DDos Attacks?

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Mar 24, 2009

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They are beginning to ask what do we do in this situation? Generally I reply, there is nothing to do but wait in this situation.

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Aug 30, 2008

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Mar 7, 2007

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I did a whois, and got their host information, IP, etc. And I was wondering what the procedure normally is for informing hosting companies about fraudulent clients.

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Mar 6, 2007

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We began to go over our monthly bandwidth allocation limits late last year and had to shell out for the overage charges. Not a big deal. However, a good friend of one of my associates said he could get us free hosting up here in Seattle if we moved our machine.

I was skeptical, but he said he knew someone who was an employee at one of the major datacenters here in Seattle and that she could get us in as long as we hosted her website. We moved our box in November of 2006. It is now March 6, 2007, and we just received word that we've been had. I guess the employee at said datacenter broke some rules and as a result lost privilages to host her own private machine.

So, while she was busy leading us along, we were basically frozen as a small start-up company as our servers were offline and our ability to function without this machine online was greatly hindered.

So, today I was turned onto this website as a place to find answers to questions about hosting. Well, here's my question.

Does anyone know of anywhere in the Pacific Northwest and/or Northern California that provides affordable hosting and quality service? We're looking for rack space for our 3U server and a 3mbit connection. Ideally we'd like more bandwidth than this as 3mbit wasn't enough at our old location... however, considering the amount of loss we've taken during this disaster, we'll settle for anything. We also only need 1 IP, but more wouldn't be a bad thing.

The key word here is affordable. We are starving college kids and hosting is expensive.

We're quite desperate, so any suggestions would be greatly appreciated. Again, we're looking for cheap/affordable hosting sollutions in the Pacific Northwest that meets the above requirements.

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Jan 1, 2009

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[url]

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