i have many sites with onsmart.net, and now i am not getting any response from their side few days ago?
i dont know what is the problem with them and i could not also login to my cpanel to backup my sites!
i tried to find her any information related to this host, i found someone stating that onsmat is closing its door !! but how they just close without informing their customers to take the backups!
how good is onsmart linux hosting?
iam getting to purchase SmartOne and need you guys opinion . $3.95 for 1000
Mb looks very attractive.
how good is onsmart linux hosting?
iam getting to purchase SmartOne and
need you guys opinion . $3.95 for 1000
One of my domain names will expire in a day and a half. I've already paid to OnSmart for the domain renewal about a month ago, however they still haven't renewed it. Their ticket support system hasn't been working for the past couple of days (when I go to the support system it says "ERROR: Invalid License Key (Time Period Expired)"), I also can not access my Account Billing Manager (same problem, the message I get is "ERROR: Invalid License Key (Time Period Expired)"). Their live chat support also isn't working any more, instead, you can only send them an email, which I have done 4 times and received no reply.
They already had this "Invalid license key" problem about a month ago, it lasted for about 7-10 days, and then was resolved.
So, I have no way of contacting them at the momen and my domain will expire in a day and a half.
I have contacted the domain registrar whose reseller OnSmart is - that's Enom, in hope they will be able to help me renew my domain. I talked to some guy over the phone, and he said he will forward my issue to the customer support people who deal with this type of issues (resellers that can not be contacted or are out of business). Hopefully they can help me, but if not, I have 2 questions:
1) Since I can not get in touch with Onsmart, and my domain name will expire in 2 days, is there any way for me to reserve it somehow, so that when it expires, I would get a notification and immeadiately register it again through someone else? And how do I in the process avoid having any downtime?
2) What is the procedure for switching to another web host? I have 2 web sites I would like to move away from OnSmart. How do I do it so that I diminish/avoid any web site downtime?
This company is going down hill as far as I am concerned. There are too many other options out there than to waste your time with this company. They used to be great... I have set-up 3 accounts with them and referred others there as well... I also have a web designer friend who uses them all the time is also becoming concerned. He also said that their security certificate is expired.
My problem is a large percentage of emails sent to me from various addresses are now rejected by their server and I am receiving phone calls from numerous people saying they can no longer email me. Onsmart refuses to address the issues and has been extremely rude and unhelpful. The error messages clearly say they are rejected by them.. go figure? They are not willing to help me with the problem and are at the point of ignoring me as well.
I switched hosts (did not have a choice) and I am now receiving flawless performance. Peter one of the Reps closed a chat window on me after replying with a rude comment and Sandy then came on with no greeting and took forever between replies. Personally I have done nothing wrong but unfortunately they do not feel that way. You get the feeling they sit around complaining about you when you have a problem. Here is the chat log right after being "hung up" on by Peter. Save yourself the hassle they are the most unreliable host I have ever dealt with and have the worst customer service.
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Sandy'
Sandy: hi (note there was a long pause here)
myname: Hi there... I was in the middle of talking to Peter and then it said chat ended?
Sandy: ok (even longer pause here)
myname: I am sure you are getting frustrated with me but I am really trying to find out why I am receiving numerous calls ect why people cannot send emails to me?
Sandy: Please hold while I check on it.. (they always say this and do nothing)
myname: thanks
Sandy: I've send email to xxxx@xxxx.com
Sandy: and its deliverd properly
Sandy: here are logs from server
Sandy: 2007-11-14 13:29:58 removed for privacy
myname: Thanks I realize that. I can send emails to myself aswell. But am not sure why all of a sudden people who regularly email me get these error messages along with new people. I know it is easy to blame them which I would love it if it was the case.
myname: Do you know why it may be happening to them?
Sandy: or our server IP address blocked in their network
Sandy: so many reasons not to get emails
myname: I know but honestly if you had an email address you have been using for almost a year and then 5+ of people you know say "hey I can no longer send you emails..." wouldn't you be concerned? I'm not trying to be difficult I really don't think this is their problem but just don't know what to do...
myname: I haven't received your email yet either...
myname: ok I just received your email... (like 5 minutes later)
Sandy: did you check xxxx@..
myname: just got it
Sandy: humm..
Sandy: ok
myname: I understand this is a weird problem I am sorry. I am sure you feel that everything is working but I honestly don't believe it is. I appreciate your time but as of now my emails don't work all the time.... can you contact me if you find anything cause clearly this isn't going anywhere...
myname: I think I may need to find another host if this persists.... see ya
Sandy: did you check through webmail
Sandy: ok
myname: I tried that
Sandy: ok
myname: They werent there either
myname: if you find out anything just let me know. thanks
near the end of the chat I was waiting minutes to receive a response... couldn't help but feel they were trying to get me to close the window.